I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.1
Average
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Process was pretty straightforward but…
Process was pretty straightforward but I was just wondering why it is so expensive
13 July 2026
Reply from UK ETA Online
Dear Marty,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the ETA application process straightforward and easy to complete. We also appreciate your question about the cost.
Our pricing reflects not only the government ETA fee (where applicable) but also the additional services we provide, such as a user-friendly application platform, detailed application review, customer support, and assistance throughout the process. We aim to offer a convenient and reliable service that gives our customers added peace of mind when applying for their travel authorization.
We understand that cost is an important consideration, and we value your feedback. We strive to be transparent about our fees so customers can make an informed decision before submitting their application.
Thank you for choosing our service. We truly appreciate your business and hope you have a smooth and enjoyable trip. If you ever have any questions or need assistance in the future, our support team will be happy to help.
Kind Regards,
UK ETA Online Support
Nice and eays!
12 July 2026
Reply from UK ETA Online
Dear Henning ,
Thank you for your great feedback!
We're so pleased to hear that you found the process nice and easy. Making the application simple, straightforward, and user-friendly is one of our top priorities.
We truly appreciate you taking the time to share your experience. Thank you for choosing our service, and we look forward to assisting you again in the future should you ever need us.
Kind Regards,
UK ETA Online Support
I really enjoyed that you provided… samples
I really enjoyed that you provided instruction with samples, and that you outlined what was necessary at the beginning
12 July 2026
Reply from UK ETA Online
Dear Joseph,
Thank you so much for your 5-star review! We're thrilled to hear that you had an excellent experience with our ETA service.
Our team is dedicated to making the ETA application process simple, efficient, and reliable while providing outstanding customer support every step of the way. Knowing that we met your expectations is incredibly rewarding and motivates us to continue delivering the highest level of service.
We truly appreciate your trust and support. Thank you for choosing our ETA service, and we wish you a safe and enjoyable trip. We look forward to assisting you again with your future travel needs!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Silvan,
We’re sorry if there was any confusion regarding our services. In addition to the standard ETA, we provide several value-added services, which is reflected in the additional fee. At this time, we’re unable to find a record associated with the information provided. If you believe this review relates to a genuine transaction, please contact us directly so we can investigate and resolve the matter promptly.
Kind regards,
UK ETA Online Support
This is a fraudulent company that is not delivering what they promise
This is a fraudulent company that is cheating you with an incorrect price at the start of the process and then charging ten times the cost for a UK ETA. They say it's a two-year ETA, but then when you get the email with the ETA, it's only for six months, if the ETA is valid at all. I had to block my credit card after trying to use their service. Stay miles away from this fraudulent company.
9 July 2026
Unprompted review
Reply from UK ETA Online
Dear Pelle,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Cristina,
Thank you so much for your 5-star review! We're thrilled to hear that you had an excellent experience with our ETA service.
Our team is dedicated to making the ETA application process simple, efficient, and reliable while providing outstanding customer support every step of the way. Knowing that we met your expectations is incredibly rewarding and motivates us to continue delivering the highest level of service.
We truly appreciate your trust and support. Thank you for choosing our ETA service, and we wish you a safe and enjoyable trip. We look forward to assisting you again with your future travel needs!
Kind Regards,
UK ETA Online Support
Fast respons
Fast respons, clear information regarding more requirements and very quick visa!
7 July 2026
Reply from UK ETA Online
Dear WEHAZIT,
Thank you so much for your wonderful feedback! We're delighted to hear that you were pleased with our fast response times, clear communication, and the quick processing of your ETA application.
We understand how important timely updates and clear guidance are when preparing for travel. That's why our team is committed to responding promptly, explaining any additional requirements as clearly as possible, and helping ensure a smooth and efficient application process from start to finish.
Your kind words mean a great deal to us and motivate us to continue delivering reliable, efficient, and customer-focused service. Thank you for choosing our ETA service. We wish you a safe, enjoyable, and stress-free trip, and we look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Joao,
Thank you for your fantastic review! We're delighted to hear that you found it easy to obtain your ETA in just a few steps. Our team is committed to making the application process as simple, fast, and convenient as possible, so travelers can complete their requests with confidence and minimal effort.
We focus on providing clear instructions, a user-friendly application experience, and reliable support every step of the way. It's wonderful to know that our efforts helped make your experience smooth and hassle-free.
We truly appreciate your trust in our service and look forward to assisting you with your future travel needs. Thank you for choosing us, and we wish you a safe and enjoyable journey!
Kind Regards,
UK ETA Online Support
easy to follow
9 July 2026
Reply from UK ETA Online
Dear Klára,
Thank you for your wonderful feedback! We're glad to hear that you found our ETA application process easy to follow. We understand that travel documentation can sometimes seem complicated, so we've worked hard to make every step clear, simple, and user-friendly.
Our goal is to provide a smooth and straightforward experience, from completing the application to receiving your ETA, with clear guidance throughout the process. Your feedback lets us know we're on the right track.
We truly appreciate you choosing our service and look forward to assisting you with your future travel needs. Safe travels, and thank you for your trust and support!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Iwona,
We’re sorry if there was any confusion regarding our services. In addition to the standard ETA, we provide several value-added services, which is reflected in the additional fee. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also we checked records in our system and there is no record of you contacting us for information regarding charges or requesting a refund.
If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable.
Kind regards,
UK ETA Online Support
This is a scam
This is a scam. Do not order a visa unless it is via the UK Government website. £154 was removed from my account for a £20 visa which I was ordering for my daughter, which I did not receive. I am disputing this payment with my bank at the moment and getting nowhere.
1 July 2026
Unprompted review
Reply from UK ETA Online
Dear Lynsey,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Cornelis,
Thank you for taking the time to share your experience! We're delighted to hear that you found the process easy and efficient. Making the entire experience simple, straightforward, and time-saving is one of our top priorities, so it's great to know we met your expectations.
Your feedback motivates us to continue providing a hassle-free service while ensuring a smooth experience for all our customers. We truly appreciate your support and look forward to serving you again in the future. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know!
Kind Regards,
UK ETA Online Support
the whole process was very easy to do…
the whole process was very easy to do on line and any emails received from you were helpful too.
9 July 2026
Reply from UK ETA Online
Dear KIERAN,
Thank you so much for your wonderful feedback! We're delighted to hear that you found the entire process easy to complete online and that our email communications were clear and helpful throughout your journey.
We work hard to make every step as simple, convenient, and stress-free as possible, so it's incredibly rewarding to know that our online system and updates met your expectations. Keeping our customers informed at every stage is something we truly value, and we're pleased that our emails provided the guidance and reassurance you needed.
Your kind words mean a great deal to our team. Thank you for choosing us and for taking the time to share your experience. We look forward to assisting you again whenever you need us!
Kind Regards,
UK ETA Online Support
It was very fast
It was very fast, which I appreciate because I had completely forgot to check whether I needed a visa or ETA when visiting from Iceland and only remembered about 4 hours before my trip!
8 July 2026
Reply from UK ETA Online
Dear Bethany,
Thank you for taking the time to share your experience! We're so glad we could help when you were in a last-minute situation.
Travel preparations can be hectic, and it's easy for important details like visa or ETA requirements to slip your mind. We're delighted to hear that our fast processing helped you get everything sorted in time for your trip from Iceland and gave you one less thing to worry about before you traveled.
Your feedback means a great deal to us, and we're grateful you chose our service when time was critical. We hope you had a fantastic trip, and we'd be happy to assist you again with any future travel plans. Safe travels!
Kind Regards,
UK ETA Online Support
Great support from Philip specifically!
7 July 2026
Unprompted review
Reply from UK ETA Online
Dear Miguel,
Thank you so much for your wonderful review! We're delighted to hear that Philip made such a positive impression during your experience with us.
We'll be sure to pass along your kind words and recognition to Philip. Providing knowledgeable, responsive, and personalized support is something we take great pride in, and it's rewarding to know that Philip delivered exactly that.
We truly appreciate you taking the time to share your feedback. Your support means a lot to our team, and we look forward to assisting you again whenever you need us!
Kind Regards,
UK ETA Online Support
Very speedy!
Very speedy!
I am surprised.
Thanks so much.
I am happy to go to England for my first time.
8 July 2026
Reply from UK ETA Online
Dear Yoko,
Thank you so much for your wonderful review! We're delighted to hear that our ETA service was so speedy and exceeded your expectations. It's especially exciting to know that your first trip to England is on the horizon, and we're glad we could help make the travel process smooth and stress-free.
We truly appreciate your kind words and wish you an amazing first visit to England filled with unforgettable memories. Have a fantastic trip, and we look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
Watch out for hidden costs!
The site claims they only charge "administrative fees." However, it was only after I paid that I noticed a €147 charge on my credit card. It was only then that I realized no clear price was shown on the payment screen. This was a very unpleasant surprise.
I also sent them an email regarding this issue, but to this day, I have received no response.
25 June 2026
Unprompted review
Reply from UK ETA Online
Dear Oxana,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Steen,
Thank you for your kind review! We're delighted to hear that you found our ETA service easy and functional. We work hard to provide a smooth, reliable, and user-friendly experience, so it's wonderful to know our efforts made a positive impression.
Feedback like yours motivates our team to keep improving and delivering the best possible service. We truly appreciate your support and look forward to assisting you again whenever you need us. Thank you for choosing our ETA service!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Steen,
Thank you for your wonderful review! We're so pleased to hear that you found our ETA service simple, easy, and quick to use. Providing a fast, hassle-free experience is exactly what we aim for, and it's rewarding to know we met your expectations.
Your feedback means a lot to our team and encourages us to continue delivering reliable and efficient service. We truly appreciate your support and look forward to helping you again in the future!
Kind Regards,
UK ETA Online Support
Refund offered
After contact with Andy Lockett they offered a refund. Still strongly advise to be more transparant upfront as their premium service is not clearly shown with a cost.
7 July 2026
Unprompted review
Reply from UK ETA Online
Dear Koen,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also we checked records in our system and there is no record of you contacting us for information regarding charges or requesting a refund.
If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable.
Kind regards,
UK ETA Online Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.