Toonzshop UK Reviews 

5,905
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the craftsmanship, fabric, and overall feel of the garments. Many people appreciate the unique designs and the comfortable fit, often noting that items are true to size and exceed expectations. The delivery service is frequently mentioned as fast and reliable, with many consumers receiving their orders quicker than anticipated. However, some customers also noted issues with delivery, such as packages not arriving or being returned, and some experienced unexpected duties or tariffs. A few other people also felt that the quality of certain items was disappointing, with some garments arriving wrinkled or not matching the expected material or size.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high-quality, soft, and... See more

Quality

People report positive experiences with quality, often highlighting the high-quality materials, comfort, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and reliable shipping,... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding products to be fairly priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more

Rated 5 out of 5 stars

For a shop based halfway round the world from me, they have more reliable postage than many local retailers. Their products are extremely fairly priced and they arrive they're actually decent qualit... See more

Rated 5 out of 5 stars

I enjoyed shopping with Toonzshop. Service was friendly and super quick. I wrote to seller to clarify details and received consultation about differences of clother textile. I ordered couple of dresse... See more


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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4.7

All reviews

(5,905)

708 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately did not receive my parcel…

Unfortunately did not receive my parcel :(

12 January 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
I’m so sorry that your package is taking longer than expected to arrive :'(
I recommend reaching out to my colleague Delphine from our customer service team at commandes@toonzshop.com
She’ll be happy to look into the delivery and see what’s going on.
Thank you so much.
Have a lovely day,
Constance.

Rated 2 out of 5 stars

Enshittification

The same product that I ordered a couple years ago which was originally made in cotton, is now made with cheap polyester. Another good brand going through enshittification in the name of profits.

1 January 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read your disappointment :(
I’d like to clarify a few important points, as there seems to be a misunderstanding. This specific jacket was part of a final clearance, which means it will no longer be produced. According to our records, the material composition shown on the product page at the time of your order was accurate and clearly specified, precisely to avoid this kind of disappointment upon delivery.
More broadly, I also want to reassure you that our approach is actually the opposite of what you’re describing. When we make changes to materials, it is overwhelmingly part of a transition towards more natural, ecological, or responsible fibers, not cheaper ones. We work with small ateliers, and availability of materials can vary over the years, but profit-driven "downgrading" is not something we stand for.
That said, your feeling is valid, and I’m truly sorry this piece didn’t meet your expectations. If you’d like to discuss this further or explore possible solutions, our customer service team is always available and happy to help, you can reach out to them at commandes@toonzshop.com
Have a nice day,
Constance.

Rated 5 out of 5 stars

Just great

Great materials, amazing patterns. Clothes are durable and sizing guide and tips by the products are super helpful

1 January 2026
Rated 5 out of 5 stars

Good products, Good shipoing

Love the products! Beautiful and Good quality. No problems with shipping to Sweden. Arrived as info said in the order.
Will definitly buy from Toonzshop UK again.
/Carolina

8 January 2026
Rated 5 out of 5 stars

Love the style and the quality

I had questions about the sizes, everyone from the team was really helpful. And at the end everything with my order turnout perfect. I have just one thing that I will mention, that it will be perfect if you add sleeve sizes to the size guide, I mean widths and length.

7 January 2026
Rated 4 out of 5 stars

Better than killstar / disturbia experience

I review on everything beside washing experience that hasn't happened yet.
Perfect fit, size chart is correct.
Quality prize ratio correct.
Transport communication and experience OK but could be better, not business fault.
Thank you for asking a feedback. Very pro!

6 January 2026
Rated 5 out of 5 stars

I love toonzshop clothing

I love toonzshop clothing. Is good quality and lovely styles. I own a good amount now and look forward for more. Fast delivery and good customer service.

30 December 2025

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