Service was great. Arrived as expected and was pleased to get a good offer so I could try additional products. A little annoyed by follow on 'upselling' emails. Not convinced that the whitening stri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficiently despatched new heads order. Toothbrush design has some misgivings: no warning on battery run out. Hand grip poor when wet with spittle .
Company replied
The customer service is really helpful and quick to respond! I had an issue with the toothbrush not charging very well and would turn off with every use of the two minute toothbrush in setting... See more
Company replied
I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK. The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic differen... See more
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Company details
- Beauty Product Supplier
- also in
- Beauty Supply Store
- Cosmetic Dentist
- Dental Supply Store
- Health and Beauty Shop
- Teeth Whitening Service
About Spotlight Oral Care UK
Written by the company
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contact info
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ireland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good and bad experience
The whitening strips are good but I am unable to use the accelerator as it has made my lips very dry and break out. I have not tried the toothpaste as worried it may be the same. Will buy more strips
6 September 2026
Reply from Spotlight Oral Care UK
Thank you for sharing your experience with us. We’re pleased to hear that you’re enjoying our whitening strips, but we’re sorry to hear about your experience with the accelerator.
A member of our Customer Service team will reach out to you directly to assist and discuss this with you further.
Thank you again for bringing this to our attention.
Replacements and new trial!
Needed new heads for my toothbrush and wanted to try the new whitening powder. Loving the new powder and hoping for great results!
16 September 2026
Reply from Spotlight Oral Care UK
Thank you so much, Sue! 😊 We’re delighted to hear that you’re enjoying your new whitening powder and that you were able to stock up on your toothbrush heads too.
We hope you continue to love the powder and achieve the results you’re hoping for! Thank you for choosing Spotlight and for taking the time to share your experience.
Great range of products easy to order &…
Great range of products easy to order & super fast delivery 👌🏻
15 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review, Ms Holley! We’re delighted to hear that you found our range of products easy to order and that your delivery arrived quickly. We really appreciate your support and feedback!
Help from the Customer Service Team…
Help from the Customer Service Team was superb, response was quick and the issue resolved immediately. Well done.
17 September 2026
Unprompted review
Reply from Spotlight Oral Care UK
Thank you so much for your kind words Tricia! We’re really glad to hear our Customer Service Team was able to respond quickly and get everything resolved for you.
Reply from Spotlight Oral Care UK
Thank you for your review Paul! We’re so glad to hear your order arrived quickly and that you’re happy with the product. We really appreciate your support!
Excellent toothbrush
Excellent toothbrush. It has done such a good job along flossing my dentist asked what toothbrush I was using.
29 April 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review! We’re delighted to hear you’re getting such great results from your toothbrush, and it’s fantastic to hear your dentist noticed the difference too.
Our whole family use the range we love…
Our whole family use the range we love it. The toothbrushes look great and are a huge upgrade from the high street brands. Great customer service too!
12 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for the lovely review Jessica! We’re delighted to hear that your whole family enjoys the Spotlight range and that you’re loving the toothbrushes. It’s also wonderful to hear that you’ve had a great experience with our customer service. We really appreciate your support!
Dealt with the issue well and…
Dealt with the issue well and professionaly. Well done!!
2 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your kind feedback John! We’re really glad we could help resolve the issue for you and that you were happy with the support you received. We truly appreciate you taking the time to share your experience with us.
Delivery estimates were way out…
Delivery estimates were way out (earlier) which was difficult as was then 3 days on the doorstep before I got home
2 September 2026
Reply from Spotlight Oral Care UK
Thank you for sharing your feedback Philip. We’re sorry that the delivery estimate was earlier than expected and that this meant your parcel was left on your doorstep for several days before you returned home. We understand how frustrating and inconvenient this can be, and we appreciate you bringing it to our attention.
Amazing products
Amazing products, quick delivery! This is not my first order and I will definitely order again!
18 April 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback Katie! We’re so glad to hear you’ve been enjoying our products and that your order arrived quickly. It means a lot to have you as a returning customer, and we really appreciate your continued support!
Wonderful toothbrush
Wonderful toothbrush, however £20 for a new charger is extortionate.
You have to buy that specific brand because universal chargers don’t cover the Spotlight brand due to the round connection. Hence only 4*.
31 August 2026
Reply from Spotlight Oral Care UK
Thanks so much for sharing your feedback with us. We really appreciate you taking the time to let us know, and we’ll certainly pass this on to our team.
Got the product on time
Got the product on time. Really nice scent. Have not tried it long enough to say if it is working or not.
20 April 2026
Reply from Spotlight Oral Care UK
Thank you for taking the time to share your feedback! We’re delighted to hear that your product arrived on time and that you’re enjoying the scent.
We hope you continue to enjoy using it, and we’d love to hear how you get on once you’ve had more time to experience the results.
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with both our products and service. We really appreciate your support and kind words.
Suzanne and Augustina 🩷
Suzanne and Augustina were very helpful in sorting out a replacement for my toothbrush! I already have sent my glowing review for my toothbrush when I originally bought it but I thought the customer service deserved its own review. Thank you ladies 🩷
9 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your incredibly kind review! 🩷 It means so much to hear that Suzanne and Augustina were able to help get your replacement sorted.
We really appreciate you taking the time to leave such lovely feedback about both your toothbrush and our customer service.
Good products
Good products and not too complicated to choose. Good that the replacement brush heads were reduced and also had a promotion saving code.
8 September 2026
Reply from Spotlight Oral Care UK
Thank you for your lovely review! We’re so glad you found it easy to choose the right products and that you were able to take advantage of the reduced-price replacement heads and promotion. 😊
We really appreciate your support!
Great brush and head
Great product. Brush still running fine after 2 years. Heads last a long time.
Shame the postage charge is so high for posting replacement heads. Should be less than £2 but charge more than double.
27 August 2026
Reply from Spotlight Oral Care UK
Thank you so much for your feedback! We’re really pleased to hear your toothbrush is still running well after two years and that you’ve found the heads long-lasting.
We really appreciate you sharing your thoughts on the postage cost for replacement heads too. We’ll be sure to pass this feedback on to our team.
Do not buy!
The toothbrush is okay whilst it works, but there are three crucial elements that make me say I wish I had not bought it.
Firstly, the heads are stupidly expensive for what they are. They are the most basic I have ever seen and are £20 quid for three! I have used other companies toothbrushes and the heads have always been far more involved than just bristles and these really do not last either.
Secondly there is no mention of warranty at all on their website which is unlike every other brand on the market who offer 2 years at least and extended warranties if you register. This company just tries to skirt around that issue and just hope you don't notice when you are buying.
The third point is they have no returns policy at all. No complaints dept and all the phone numbers on their website are disconnected, their chatbot goes in circles and just totally wastes your time and they seem to just ignore their emails if you can find one to even use in the first place. I honestly think the are just making it so difficult to complain or get support that they just hope you will give up.
The toothbrushes themselves do not last and although they brag about being made my dentists, I wish they would use engineers instead as they would probably work longer. Seriously, dentists are not mechanical experts and I would love to hear which actual dentists put their name to those brush heads over an any other companies version.
In Summary, If you were to ask me, this company is a scam. It is just a plain cheap toothbrush packaged in tik tok colours and idiot influencers touting one liners about dentists and "premium" without offering anything substantial to prove such claims. this is marketing at its finest and they are just cashing out with a poor product and hoping if they ignore you, you will give up.
Do not buy from these crooks.
11 September 2026
Unprompted review
Reply from Spotlight Oral Care UK
Hello Dave,
I’m very sorry to hear how disappointed you’ve been with your experience, and I completely understand the frustration behind your message. Thank you for taking the time to explain your concerns so thoroughly.
We certainly don’t want our customers to feel that their concerns are being ignored or that it is difficult to get support. I’m also sorry to hear that you’ve had trouble getting through to us.
I’ve requested your contact information so we can look into this further and check what has happened with your previous attempts to contact us. Our phone lines are also open should you wish to speak with a member of the team directly.
I’d also like to clarify that we do have a returns process available through our website, and our toothbrushes and other devices are covered by a 2-year warranty.
I’ve noted your feedback regarding the replacement-head pricing, battery life, and I’ll ensure this is passed on to the relevant team.
Kind regards
Breanna
I ordered the whitening strips on their…
I ordered the whitening strips on their own and they lightened my teeth subtly, better to use with both the tooth paste and whitening strips together, as I have before and worked perfectly.
4 July 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review, Lauren! We're delighted to hear you saw a subtle difference with the Whitening Strips and that you've had great results using them alongside our toothpaste too. We really appreciate your support!
Sparkling teeth easy peasy
Each mode has a different sound so you can be sure you are cleaning your teeth. I do find it easy to slip into another mode but it is easy to go back as you can hear the change.
8 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review, Jean! 💛 We’re delighted to hear you’re enjoying the different modes and finding the sound changes helpful when brushing. We appreciate your feedback about accidentally slipping into another mode too, and we’re glad to hear it’s easy to switch back.
I have purchased two of these tooth…
I have purchased two of these tooth brushes in the last few years and can honestly say they are the best dental products I have ever purchased. I have previously used far more expensive electric toothbrushes, non of which provide me with the high level of cleaning I experience using these products. I have my teeth cleaned professionally every year and my hygienist always compliments me on the state of my teeth. Quality product, sensibly priced. Many thanks.
8 September 2026
Unprompted review
Reply from Spotlight Oral Care UK
Thank you so much for such a wonderful review! 💛 We’re absolutely delighted to hear that you consider our toothbrushes the best dental products you’ve purchased, especially after trying more expensive electric toothbrushes.
It’s fantastic to hear that you’re enjoying such a high level of cleaning and that your hygienist compliments you on the condition of your teeth — that’s wonderful feedback for us to hear!
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