Service was great. Arrived as expected and was pleased to get a good offer so I could try additional products. A little annoyed by follow on 'upselling' emails. Not convinced that the whitening stri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficiently despatched new heads order. Toothbrush design has some misgivings: no warning on battery run out. Hand grip poor when wet with spittle .
Company replied
The customer service is really helpful and quick to respond! I had an issue with the toothbrush not charging very well and would turn off with every use of the two minute toothbrush in setting... See more
Company replied
I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK. The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic differen... See more
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Company details
- Beauty Product Supplier
- also in
- Beauty Supply Store
- Cosmetic Dentist
- Dental Supply Store
- Health and Beauty Shop
- Teeth Whitening Service
About Spotlight Oral Care UK
Written by the company
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contact info
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ireland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4.2
Great
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Absolute disgrace
Absolute disgrace, I bought some replacement brushes but where wrong size so tried to send them back but it has to be Ireland so you have to pay for duty etc which cost a lot. tried to contact them but know reply. I’ll never use them again
9 October 2026
Unprompted review
Reply from Spotlight Oral Care UK
Hello Gary,
We’re really sorry for the frustration and inconvenience this has caused, especially with the unexpected costs involved in returning the replacement brush heads. We also apologise that you haven’t received a response to your previous messages.
We’d like to help get this resolved for you. Could you please provide your contact details or the email address associated with your order? I’ll provide our UK returns information for you so you may have the items returned to the correct warehouse.
We sincerely apologise again for your experience and appreciate you bringing this to our attention.
Replacement toothbrush heads.
The item was exactly as required.
The delivery was exactly as described.
All was straight forward.
2 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! 😊 We’re delighted to hear everything arrived as expected and that you had a smooth experience from start to finish. We really appreciate you taking the time to share your experience with us!
Reply from Spotlight Oral Care UK
Thank you for your lovely feedback! 😊 We’re so happy to hear you’re enjoying your Spotlight Oral Care products. We really appreciate your support!
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We’re delighted to hear you’re happy with both our products and customer service. We really appreciate you taking the time to share your experience!
Love all your products
Love all your products. They work so well. Delivery is always fast too.
28 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying our products and that you’ve been happy with the delivery service too. We really appreciate you taking the time to share your experience!
Products are great
Products are great. Toothbrushes are really good, robust, replacement heads are a reasonable cost.
Lots of products for whitening and protecting enamel and all provided by two women dentists - result!
28 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the toothbrushes and finding the replacement heads good value too.
It’s also wonderful to hear you appreciate the range of products we offer, especially knowing they’ve been developed by our two dentist founders. We really appreciate you taking the time to share your experience!
Excellent customer service
28 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We’re delighted to hear you had such a positive experience with our customer service. We really appreciate you taking the time to share this with us.
I like this company and their approach…
I like this company and their approach to dentistry.
30 August 2026
Reply from Spotlight Oral Care UK
Thank you so much for your kind words! We're glad our approach to dentistry resonates with you.
Would definitely recommend Spotlight
I have had a spotlight toothbrush for 3 years. I order new toothbrush heads but the toothbrush itself is still going strong. Holds it's charge really well (3 weeks ish). I had Phillips sonic toothbushes before that and as soon as they were out of the 2 years warranty, within a few months they always died! I needed a flosser so given my experience with Spotlight toothbrushes I bought one of their flossers. It's brilliant. Simple to use, loads of water in the tank so you don't run out. If I were to find any fault, the cover that goes over the recharge port is attached by a really thin piece of rubber that I think could tear if you pulled it too hard. But I'll just be mindful of that when i recharge it.
26 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback Minnie! We’re delighted to hear your toothbrush is still going strong after three years and that you’re enjoying your water flosser too.
We really appreciate you sharing your feedback.
Outstanding customer service
I have had a Spotlight toothbrush for a while and have been very pleased with it. Unfortunately it developed a problem and I contacted them for advice. Quite honestly I was absolutely blown away by how helpful and thorough they were to get to the bottom of the problem. Absolutely exemplary customer service which was hugely appreciated.
27 September 2026
Unprompted review
Reply from Spotlight Oral Care UK
Thank you so much for your kind words! We’re really pleased to hear that you’ve been happy with your Spotlight toothbrush and that our support team could help get to the bottom of the issue.
We really appreciate you taking the time to share your experience and your lovely feedback about our customer service. It means a lot to the team!
Even though it was delivered via Parcelforce…
It was a really trouble-free process snd a prompt delivery.
23 September 2026
Reply from Spotlight Oral Care UK
Thank you for your review! We’re so pleased to hear that your order arrived promptly and that the delivery process was trouble-free. We really appreciate you taking the time to share your experience! 😊
The delivery was delayed
The delivery was delayed, and the order was eventually returned without me receiving the product. This was extremely frustrating, especially as it was intended as a birthday present.
I expected much better service and communication. Unfortunately, based on my experience, I cannot recommend ordering from this company.
11 September 2026
Reply from Spotlight Oral Care UK
We’re very sorry to hear about your experience. We have been in contact with you regarding this and completely understand how frustrating it must have been, especially as the order was intended as a birthday present.
We sincerely apologise that the delivery was delayed and ultimately returned without reaching you. We’re sorry this has been your experience with us and appreciate your patience while we worked to resolve this.
I am a returning customer.
I am a returning customer due to excellent customer service.
21 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review! 😊 We’re so happy to hear that our customer service has brought you back to Spotlight Oral Care. We really appreciate your continued support!
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review! 😊 We’re delighted to hear you found the process easy and that everything was as expected. Thanks again for choosing Spotlight Oral Care!
First purchase - no problems
This purchase was our introduction to this product. The service was without fault and we experienced no problems.
10 September 2026
Reply from Spotlight Oral Care UK
Thank you for your lovely feedback Robert! We’re so pleased to hear your first experience with our products was a positive one and that everything went smoothly from ordering to delivery. We really appreciate you choosing Spotlight Oral Care!
Make it clearer that there’s more than…
Make it clearer that there’s more than one type of toothbrush head. I’ve ordered the wrong ones as I thought they were the same.
19 September 2026
Reply from Spotlight Oral Care UK
Thank you for sharing your feedback with us. We’re sorry for the confusion around the different toothbrush heads. Our website and product packaging do specify which device each set of heads is compatible with, but we appreciate your suggestion that this could be made even clearer. We’ll be sure to pass your feedback on to our team.
Everything came in a very timely…
Everything came in a very timely manner, all boxed up very neatly and the products are top quality.
9 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your wonderful review! We are delighted to hear you are happy with how your products arrived.
Reply from Spotlight Oral Care UK
Thank you for your kind review! We’re so pleased to hear your spare brush heads arrived promptly. We really appreciate you taking the time to share your experience with us!
Good toothpaste, bad design!
Toothpaste is fine, if expensive, but the new tube design is AWFUL. The nozzle size has been increased, which means that far too much toothpaste comes out. If I were a cynical person, I would suspect a ploy to make us use (and buy) more!
15 September 2026
Reply from Spotlight Oral Care UK
Thank you for sharing your feedback with us Elizabeth. We’re glad to hear you’re happy with the toothpaste itself, and we’re sorry the new tube design hasn’t worked well for you. We really appreciate you taking the time to share your concerns about the nozzle size, and we’ll be sure to pass this feedback on to our team.
My experience was good with Spotlights…
My experience was good with Spotlights oral care uk 🇬🇧.
Thank you
Kind regards,
Richard
17 September 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review Mr Richard! We’re delighted to hear you had a good experience with Spotlight Oral Care UK. We really appreciate you taking the time to share your feedback with us.
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