Service was great. Arrived as expected and was pleased to get a good offer so I could try additional products. A little annoyed by follow on 'upselling' emails. Not convinced that the whitening stri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficiently despatched new heads order. Toothbrush design has some misgivings: no warning on battery run out. Hand grip poor when wet with spittle .
Company replied
The customer service is really helpful and quick to respond! I had an issue with the toothbrush not charging very well and would turn off with every use of the two minute toothbrush in setting... See more
Company replied
I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK. The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic differen... See more
Company replied
Company details
- Beauty Product Supplier
- also in
- Beauty Supply Store
- Cosmetic Dentist
- Dental Supply Store
- Health and Beauty Shop
- Teeth Whitening Service
About Spotlight Oral Care UK
Written by the company
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contact info
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ireland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
4.2
Great
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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SOC really great product and any issues…
SOC really great product and any issues i've had their customer services team have been fantastic and super quick to resolve. Great work, keep it up SOC Team! G
29 October 2026
After sales replacement
Returned a toothbrush that had an intermittent fault and it has been replaced. Very happy
27 October 2026
I regularly buy products from this…
I regularly buy products from this fantastic company and have done so since they first started trading. Product quality is excellent and so is customer service and shipping time. Highly recommend
27 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your continued support over the years! We're absolutely delighted to hear you've consistently had such positive experiences with our products, customer service and delivery. It really means a lot to us to have such loyal customers. Thanks for recommending us!
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We're delighted to hear you've been happy with our aftercare service and the speed of our response. Providing excellent customer support is really important to us, and we truly appreciate you taking the time to share your experience!
Teeth
Nice minty taste your mouth really tastes clean and my teeth are getting whiter I had badly stained teeth and yellow after just two days they are now cream coloured well chuffed
26 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We're delighted to hear you're enjoying your product!
Reply from Spotlight Oral Care UK
We appreciate your kind words Alma! We are thrilled to hear you are happy with your toothbrush!
I have not received my parcel
I have not received my parcel. Received a message from Royal Mail on Thursday due to be delivered but has not arrived. Can you please look into this
25 October 2026
Reply from Spotlight Oral Care UK
We're sorry to hear that you haven't received your parcel despite receiving a notification from Royal Mail advising that it was due for delivery on Thursday.
Please accept our apologies for the inconvenience caused.
We have escalated this to the relevant team, and a member of our team will be reaching out to you shortly to look into this further and assist with resolving the issue.
As described and on time
Site was easy to use and find what I wanted. Delivery information was good. Package arrived as described and on time.
25 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback Paul!
We’re delighted to hear that you found our website easy to navigate, our delivery updates helpful, and that your order arrived on time and as expected.
The customer service is really helpful… Minimal fuss, just solutions
The customer service is really helpful and quick to respond!
I had an issue with the toothbrush not charging very well and would turn off with every use of the two minute toothbrush in setting and not come back on until it's charged....
I explained this with a video sent to them by email. I know it's happily willing to help with the situation with minimal details or backwards and forwards.
No, been sent a new and improved version which I'm grateful for. The toothbrush performs really well so I'm glad it could be saved.
14 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review!
We're delighted to hear that our team was able to help resolve the issue quickly and without any unnecessary hassle.
It's wonderful to know that you're enjoying your new toothbrush and that we've been able to turn your experience around.
Very quick reply and delivery
Very quick reply and delivery, fair price and good product.
19 October 2026
Reply from Spotlight Oral Care UK
Thank you for your lovely review Richard! We're so pleased to hear you're happy with the product, pricing, and the quick response and delivery. We really appreciate your support and hope you enjoy your purchase!
Exceptional customer service
Love my toothbrush but what made my experience with this company exceptional was the customer experience I had over the last 48hours . Great communication meant that there was a very quick and positive outcome .
25 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback Su! We're delighted to hear that you're loving your toothbrush and that our team was able to provide a quick and positive resolution.
We really appreciate you taking the time to share your experience.
So far so good
I’ve used the strips for 3 days so far, and I have to say, I’m impressed! A nice natural white. Confidence in my smile again. I also like the fact it’s not made with harsh ingredients like others are.
18 October 2026
Reply from Spotlight Oral Care UK
Hi Hannah,
Thank you so much for your lovely review! We're thrilled to hear you're already seeing a natural white after just three days, and even happier that you're feeling confident in your smile again.
We can't wait to hear how you get on as you continue your treatment. Thank you for choosing Spotlight!
I used the product regularly
I used the product regularly, but I haven’t noticed any difference.
7 October 2026
Reply from Spotlight Oral Care UK
Thank you for sharing your feedback with us. We’re sorry to hear that you haven’t noticed any difference despite using the whitening strips regularly.
We understand how disappointing this must be. Our team will be reaching out to you to discuss your experience further and see how we can best assist you.
Brilliant product and customer service
16 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with our products and customer service. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to serving you again soon!
Teeth whitening powder
I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK.
The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic difference in the whiteness of my teeth yet. I think it may take more time and consistent use to see whether it makes a noticeable difference. Overall, it’s been an okay experience!
20 April 2026
Reply from Spotlight Oral Care UK
Thank you for sharing your feedback with us Nicoleta! We’re glad to hear that you found our Teeth Whitening Powder easy to use and a nice addition to your oral care routine.
We understand that you haven’t noticed a significant difference in tooth whiteness yet, and we appreciate you giving the product a try. Results can vary from person to person, and we recommend following the product instructions for the best experience.
Cumbersome returns and refunds combined…
Cumbersome returns and refunds combined with inconsistent pricing and discounts.
4 October 2026
Reply from Spotlight Oral Care UK
Hi Rakesh,
We’re sorry to hear you’ve been disappointed with your experience. We’ve been in contact with you via email regarding our returns policy, and we’re sorry if the process has felt cumbersome. We appreciate your feedback on our pricing and discounts too, and we’ll be sure to pass this on to our team.
Great customer care
Great customer care when I had an issue. Sent a replacement straight away.
13 October 2026
Reply from Spotlight Oral Care UK
Hi Ed,
Thank you so much for your review! We're sorry you had an issue in the first place, but we're really glad our team was able to sort it out quickly with a replacement.
Thanks for choosing Spotlight, and we hope you enjoy your new product!
Sonic One it's a budget brush
I bought the Sonic One it's a budget brush with a concentric plug charger. I found it noisy and appeared a budget product. At almost half the price of the Sonic brush it's good value.
14 October 2026
Reply from Spotlight Oral Care UK
Thank you for sharing your feedback! We appreciate your honest thoughts on the Sonic One and are glad you found it to be good value for money. We’ll be sure to pass your comments on to our team. 💗
Brilliant customer service!
I really appreciated the brilliant customer service I received when I had an issue with my toothbrush. My issue was dealt with quickly in a friendly way and with exactly the outcome I hoped. I am very happy with how clean my teeth feel when I use this great toothbrush and highly recommend it!
13 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely review! 💗 We’re delighted we could help resolve the issue quickly and that you’re enjoying your Spotlight toothbrush. Your recommendation means so much to us!
Ordering replacement brush heads and replacing the water flosserQuick and easy to order and good idea…
Quick and easy to order and good idea to subscribe for the replacement brush heads. Quick delivery. Also the replacement for the faulty water flosser was dealt with quickly. Excellent customer service.
13 October 2026
Reply from Spotlight Oral Care UK
Thank you so much for your lovely feedback! 💗 We’re delighted to hear you’re happy with the subscription service, delivery and support you received. We really appreciate your continued support!
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