uk.ozerty.com Reviews 346

TrustScore 1 out of 5

1.1

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, often linked to hidden subscriptions or additional fees that significantly increased the initial price of their orders. Customers also frequently reported issues with the products themselves, describing them as cheap or of poor quality. The refund process was a major source of frustration, with many struggling to receive their money back, especially when required to return items to distant locations at their own expense. Some people also felt that their orders were not delivered as expected, or reported concerns regarding discrepancies in their billing, leading to further financial complications.

What people talk about most

Price

People report negative experiences with price, consistently expressing dissatisfaction with hidden charges... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and hidden fees.... See more

Product

Customers had negative experiences with product quality. Many reviewers reported that items were of poor... See more

Order

Reviewers express significant dissatisfaction with the ordering process. Many customers report issues such as... See more

Refund

Consumers find refund experiences to be largely negative. Many reviewers report significant difficulties in... See more

Based on these reviews

Rated 1 out of 5 stars

Do not use this company, they are total fraudsters. Purchased one small item and they then started taking £30 per month without us having been given any opportunity to sign-up to a subscription. Total... See more

Company replied

Rated 1 out of 5 stars

Keep away from this company at all costs. Cheap unwearable shoes/sandles. My cost was £38 made me pay for return shipping. Offering £9 refund! After 4 months still saying technical problems can't proc... See more

Company replied

Rated 1 out of 5 stars

AVOID OZERTY SCAM Searched for car scratch remover online, Ozerty had a product with (apparently) 5 star reviews - looked good. Price £9. Added to basket & started to check out. No Paypal opti... See more

Company replied

Rated 1 out of 5 stars

The website offering the watch was complex and took an initial offer price of under £10 to £25+ in no time. The delivery was delayed and the smartwatch totally useless. The instructions were in infini... See more

Company replied

Rated 4 out of 5 stars

I wait in trepidation, to see if my items are going to arrive! It's only been a few days since I put in the order. Received very "normal" type emails. However, I am worried they're going to charg... See more

Rated 1 out of 5 stars

If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which... See more

Company replied

Rated 1 out of 5 stars

Went on the website purchased 2 or 3 items that I paid for which were then delived, however 3 months later another transaction landed in my bank account for £29.99. Aparently there is a well camof... See more

Company replied

Rated 1 out of 5 stars

Usually check purchases via trustpilot. Kicking myself. I got charged £18+. When I questioned it was explained as an eco charge as I hadn't spent over £20. When I tried to cancel order they said alre... See more

Company replied

Rated 1 out of 5 stars

DO NOT buy from this company! I only put the item into the shopping basket with my credit card details without confirmation of the purchase but they made charge tomy credit card without my consent. W... See more

Company replied

Rated 1 out of 5 stars

Beware, these people are scammers. The products I bought were rubbish with obviously false reviews. Then they took £30 off my credit card without permission - they claim I didn't untick a box. Now... See more

Company replied

Rated 1 out of 5 stars

Ordered some items to the value of £21.98 and paid for on 24nd Oct. On 27th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further m... See more

Company replied

Rated 1 out of 5 stars

Ordered some items to the value of £10.98 and paid for on 22nd Oct. On 24th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further m... See more

Company replied

Rated 1 out of 5 stars

Just went to buy a product. Chose postage option and then additional postal charges appeared. I realised probably a dodgy company, so I checked reviews on here using my husbands phone. I immediately c... See more

Company replied

Rated 1 out of 5 stars

Ordered an item for £9.50, got umpteen extras added (like ‘free postage’ at £5!!) order came to £18. After buying (!!) another couple of charges added to £23.60. Amount taken from my account was... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY Complete scam, took my money without consent as I didn’t complete the transaction once I saw the ridiculous postage and ‘Eco tax’ that was suddenly added, maki... See more

Company replied

Rated 1 out of 5 stars

Bought a senior sports watch for £9.49, or so I thought. Went through the purchasing process very carefully but when I checked they had added a further 'services' charge of £16.85 which I certainly d... See more

Company replied

Rated 1 out of 5 stars

AVOID AT ALL COST SCAMMERS SCAMMED ME WITH HIDDEN CHARGES OF EXTORTIONATE COSTS BEFORE I REALISED. Emailed company immediately asking to cancel the order all other online companies that I have... See more

Company replied

Rated 1 out of 5 stars

Utter scammers. Looked at a product, saw they added on an ‘Eco charge’ of the same price of the product just before checkout so I didn’t proceed but my account was debited and product arrived which wa... See more

Company replied

Rated 1 out of 5 stars

After placing an order, I read the reviews for this outfit. I know I should have read reviews first 😵‍💫. 20 mins after placing the order, I contacted their customer service, and said cancel the orde... See more

Rated 1 out of 5 stars

Don't even try to apologise after what your atrocious company put people through worry stop taking people's money as you like without permission as people have said give it zero stars if could .no mo... See more

Rated 2 out of 5 stars

THIS COMPANY HAVE MANY OTHERS DONT BUY FROM ANY NEW COMPANY THEY ARE ALL OVER THE INTERNET ON DIFFERENT NAMES AND DIFFERENT COMPANY YOU NAME IT THEY SELL IT THEY ARE CONNECTED WITH THE CLOTHE COMP... See more

Company replied

Rated 1 out of 5 stars

I ordered an item that for £18.49 and got additional service charge of £13.95 without my knowledge.. I requested a refund and cancellation straight away and now currently raising a dispute with my ban... See more

Company replied

Rated 1 out of 5 stars

Bare faced cheaters. You order something at a price, put in your card details and before you know it they've added rapid delivery and "eco charges" which more than double the cost. Customer service... See more

Company replied

Rated 1 out of 5 stars

PHONE YOUR BANK AND BLOCK YOUR CARD DEALINGS WITH OZERTY NOW! Ozerty have a bad name if you check them on Chat GPT. Alarm bells started ringing after finding the same item at half the price on a... See more

Company replied

Rated 1 out of 5 stars

Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, they've then tried to take 29.99 as a recurring subscription when I'm pretty sure I unchecked the box. B... See more

Company replied

Rated 1 out of 5 stars

DON'T USE! This company is a total scam. My own fault for not reading reviews before I purchasd. I bought shoes for £12 and then was charged an extra £13.95 for "environmental reasons". It became... See more

Company replied

Rated 1 out of 5 stars

Asked a refund from Ozerty after Yodel confirm their driver did not deliver it to the inpost locker and an investigation took place to which they couldnt give me updates. Ozerty refused twice. Also af... See more

Company replied

Rated 1 out of 5 stars

Bank recognised a transaction by this company as fraudulent luckily.They stopped the payment. I immediately froze my card. I really don’t know what the transaction was supposed to be for and can’t rec... See more

Company replied

Rated 1 out of 5 stars

I would give them less than one star, but there is no further option They are cheats and frauds without warning. They have taken money from my account allegedly for “a small purchase fee “they have p... See more

Company replied

Rated 1 out of 5 stars

Bought a health and fitness watch - very cheap. Arrived in a crumpled paper-box with no charger and hence useless. Explored buying independently - chargers do not exist except with the product. Lesson... See more

Company replied

Rated 1 out of 5 stars

Fraudulent. DO NOT Use. Has to cancel my bank card. Realised immediately before completing payment but already had card details. Purchasing ortho socks and price quadrupled. Should have read revi... See more

Company replied

Rated 1 out of 5 stars

Small item purchased and hit with a hidden 'green' fee then signed up to a monthly standing order presumeably hidden withing a lengthy 'terms and conditions' THIS SITE IS FRAUDULENT DO NOT PURCHASE F... See more

Company replied

Rated 1 out of 5 stars

Scammers, same happened to me took 29.99 from my account when I had not ordered anything, I did order from them months ago and they added an environmental charge so they had card details. Currently t... See more

Company replied

Rated 1 out of 5 stars

Would give it no stars if I could. They are thieves and scammers. Ordered a small item in October 2024 and then without permission they took an extra £32. Since then they have taken 2 payments of £29.... See more

Company replied

Rated 1 out of 5 stars

Avoid 🛑 Avoid 🛑 Avoid Despite all the bad reviews, I went ahead and bought an item — big mistake. The item was listed at £4.95, and that’s the only amount I saw throughout the che... See more

Company replied

Rated 1 out of 5 stars

They added an extortionate service fee after the final payment page so I tried to cancel 2 mins after purchase. They told me it was too late and I had to wait for the parcel and then return it. I've... See more

Company replied

Rated 1 out of 5 stars

I hadn't noticed a pymnt of £23.44 had come out my bank in May from "SO OZERTY.U" And another £29.99 was pending to come out of my account in a few hours. I rang my bank and stopped it. My bank refun... See more

Company replied

Rated 1 out of 5 stars

Scammers., DO NOT USE. I ordered an item for about £4 and they said there was no delivery. When my bank asked me to confirm the payment to them, an additional fee had been added ‘for services’. I decl... See more

Company replied

Rated 1 out of 5 stars

I ordered an item which cost £6.50. Payment page ok then stuck on a pop up asking what additional choice did I want. I did not want any of the choices but no option to move on or away from this pop up... See more

Company replied

Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS WEBSITE I REPEAT DO NOT PURCHASE. I was suppose to purchase 1 small item they charged me 3 times separately in total and one of them without my knowledge until a couple days... See more

Company replied

Rated 1 out of 5 stars

Item quality really poor The picture on the website looked really nice but when it arrived, the hoodie looked like it came from a pound shop as it looks so cheap! The material is hideous, bad qual... See more

Company replied

Rated 1 out of 5 stars

Definitely fraudulent - Bank recognised a transaction by this company as fraudulent luckily - about 3 months after I had made 1 purchase. They froze my card, and at my request defrosted card!! but bl... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a pet hair removal brush. During the order I was offered free delivery. I was also offered another brush for free. I accepted. This 2nd item came with a 2.49 handling fee, ok f... See more

Company replied

Rated 1 out of 5 stars

Omg I wish I had never ordered from this company said I had ticked subscription box which I never did I don't know what the outcome will be but better get a refund AVOID total.disgrace of a company

Company replied

Rated 1 out of 5 stars

AVOID THIS COMPANY!!! They will charge you subscription fee after 4 months, it is very cheeky how they do it. It is automatically added as Free on your purchase, only a small print says it is 25p a d... See more

Company replied

Rated 1 out of 5 stars

I keep getting £29.99 removed from my card, every 4 months. No Email confirmation I can't even find out how they got my permission in the first instance These guys must be raking in Millions with th... See more

Company replied

Rated 1 out of 5 stars

Charged extras fir step tracker £10.Charged £31 !!! in total ( extras!).Absolute rubbish ..went in bin SCAM Quicker they go out of businessthe better! As an 85 Yr old pensioner I would rather hav... See more

Company replied

Rated 1 out of 5 stars

Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, now they've then tried to take 29.99 as a recurring subscription even though I changed my credit card.

Company replied

Rated 1 out of 5 stars

I hate to admit it but despite usually being vigilant I fell for this company`s con, I placed a fairly small order and then when checking my credit card account found, yes you guessed it, an addi... See more

Company replied

Rated 1 out of 5 stars

After being scammed by having £23 taken off my credit card without permission Santander fraud unit were informed and have reembursed me the full amount. Since then Ozerty have offered me £5 for a... See more

Company replied



Contact info

1.1

Bad

TrustScore 1 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I wish I had read these reviews before…

I wish I had read these reviews before I went to this website.
Don’t go anywhere near this site absolute misleading and false advertising.
They charge you an eco delivery charge without you authorising it.
I had to cancel my card with my bank because ozerty said it was a legitimate charge. I told them the product costs £5 and you’ve advertised free delivery, so then why would I pay £13.95 for an eco delivery charge that’s just plain daylight robbery.
Please stay away from this dodgy company and tell your contacts as well, hopefully they’ll go bankrupt soon.

21 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Sam,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

This website is a OZERTY SCAM

This website is a OZERTY SCAM . HIDDEN authorised ‘GREEN CHARGE’ WHICH YOUR BANK GETS CHARGED 3 DAYS AFTER PURCHASE!!!! THEIR CUSTOMER SUPPORT states charge is in closed screen. THAT I APPROVED IT. Hidden in T & C.
They retain the bank card details . CAN TAKE UNNAUTHORISED PAYMEVTS ANY TIME THEY PUSH THE BUTTON .

I said I wanted to cancel or refund as a RIPP OFF SCAM !!! Ozerty said already tracking ..googled as UK Co ITS NOT posts out of Florida USA.
JUST REGISTETED IN UK
My purchase £17 hidden fee £7 .
I read reviews of lady who said she was charged 3 months later ! Really desperate as bought a fridge nothing arrived . PAYMENTS TAKEN OUT . I I don’t know why I did not check TRUST PILOT reviews first !!! It came up in algorithms searching a knee pillow .
OZERTY IS A SCAM RIPP OFF.
I cancelled my bank card and got a new one as I don’t trust Ozerty.
Rigging website to charge 3 days later? Unauthorised bank payment . It’s FRAUD .
OZERTY SCAM FRAUD RIPP OFF ON VULNERABLE OLD PEOPLE . Should be stopped . It’s not sending out OF UK. China .
OZERTY FRAUD SCAM RIPP OFF

FREEZE IMMEDIATELY THEN CANCEL YOUR BANK CARD USED WITH OZERTY , they use the bank details randomly later for UNNAUTHORISED PAYMENT WITHDRAWAL!!!! MY CARD WAS NEW BUT AS I DO Not TRUST THEM. CANCELLER BANK CARD . READ THIS REVIEW THREAD . FRAUD SCAM RIP OFF . Do not know if will get item . They start tracking immediately to con you, then 3 days later the Hidden ‘ECO’ PAYMENT IS WITHDRAWN .BANK CARS ,FRAUD
I received the parcel , 10 days ( China ?) company REG in USA . Uk domain . All false .
It is fake memory foam , knee cushion . Not firm brand . Paid £25 ! Including fraud hidden t & C eco payment 3 days later. Fake goods fraud payments . Website reg in UK USA . Very dodgy . Just want your bank card details .

17 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Patricia,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Scammers

Scammers, same happened to me took 29.99 from my account when I had not ordered anything, I did order from them months ago and they added an environmental charge so they had card details. Currently trying to get a refund.

21 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Lisa,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Ozerty is a fraudulent site

Small item purchased and hit with a hidden 'green' fee then signed up to a monthly standing order presumeably hidden withing a lengthy 'terms and conditions'
THIS SITE IS FRAUDULENT DO NOT PURCHASE FROM THEM

23 June 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Took additional money out of my account

They took 2no amounts out of my account and said the 2nd one was an eco charge. When I rang my bank, it was set up as a direct debit. Do not purchase anything from this company

8 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Marissa,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Worst company ever

Worst company ever
Do not buy from this company
They are a massive scam.
After I bought the shoes, they tried to subscribe me to their company, trying to take monthly payments for no reason. Fortunately I had no money in my account so the amount didn’t go through.
I contacted my bank and they blocked them.
Quality of the shoe was a joke.

8 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Khadija,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Made a purchase for £10.62 then 2 days…

Made a purchase for £10.62 then 2 days later they take another payment of £13.95 totally ripped off
Please don’t buy from this company

8 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Mr. David,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

I placed an order and paid for the…

I placed an order and paid for the item. Two days later an unauthorised payment was then taken from my account. Apparently, this was an eco charge. This company purports to be in the UK with a UK email and contact number. The eco charge was not easily visible when booking. Don't be fooled when placing an order.

9 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Helen,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Definitely fraudulent

Definitely fraudulent - Bank recognised a transaction by this company as fraudulent luckily - about 3 months after I had made 1 purchase. They froze my card, and at my request defrosted card!! but blocked any further transactions from these scum.

1 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Bobbie,

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

SCAM

SCAM
Firstly the products I did buy were poor quality
Then they'd set up an ongoing payment to be taken out of my bank account for £29.99
Luckily the bank stopped the payment
DO NOT BUY FROM THEM

11 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Jayne

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Don't buy from this company

Don't buy from this company: they will trick you into ordering more than you intended, charge you more than you expected and then, to add insult to injury, take a further unauthorised payment some weeks later calling it an eco charge. I ended up paying almost £30 for an item advertised as costing £5.

6 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Rex,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Bank spotted this transaction before I did. …

Bank recognised a transaction by this company as fraudulent luckily.They stopped the payment. I immediately froze my card. I really don’t know what the transaction was supposed to be for and can’t recall ever using this company. My card has been cancelled and I’m waiting for another one. Do not use this company.

9 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

Unauthorised use of card

If you buy something, they also assume that you "subscribe" their website.

They charge money every 4 months for being their client.

I have asked via email to cancel my subscription (I never wanted!) few times, and asked for confirmation of cancelling the alleged subscription.
They replied to me saying that the subscription is quarterly charged.

I had to write another email and ask again (4 times) to cancel my subscription, card and my name.

This company is a scam.

8 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Cristiana,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

this is tantamount to fraud

this is tantamount to fraud: watch for a tick box which ropes you in for a £30 per month "subscription". Outrageous!

8 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Geoff,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

I wish I'd read some of these reviews…

I wish I'd read some of these reviews before ordering.
What the hell are "eco charges" and where did they come from??
Avoid these people at all costs.
Quite sure they don't know what a refund is.

8 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi James,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

I will rate it minus 10 if possible

I will rate it minus 10 if possible. DO NOT BUY anything from them! IT IS SIMILAR TO A SCAM! I bought something from them and after ticket multiple times that I didn't want their offer, they said they will send two products at the half price of one. They've sent one product at full price. The worse is that yesterday in my bank account appeared a transaction with them that I never made, and I never subscribed for anything from them. Still they've got access to my bank account despite their website clearly saying that they do not store any card details nor they have access to the clients bank account. This is a FAT LIE!! They have taken my money without me knowing it. I've contacted my bank, they blocked future payments to them but the bank said it is not a guarantee that they won't take other money in the future. I have tried to call ozerty at the phone on the website but the answer is all theirs agents are busy, and to send an e-mail. Clearly a SCAM! Guys pay attention, and spread the word to try and stop them, let's not let them do more harm! Thanks for reading!

6 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Corina,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

I would give them less than one star

I would give them less than one star, but there is no further option
They are cheats and frauds without warning. They have taken money from my account allegedly for “a small purchase fee “they have promised to refund. I have had numerous replies stating that their refund technology is under repair. This has been ongoing for months. Do not touch them.

18 July 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Ms O'Donnell

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

Big frauds..

Big frauds... cybercrime should involve with thesw frauds . Take money from your account without your knowledge

3 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Mr Narayanan

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

They are Fraudsters keep away from them.

Last week by mistake I bought a fan heater for £13.49 which I have not received yet, But within no time my son advised me not to buy from these people so I tried to cancel it by email but they did not cancel. They charged me £13.49 Plus £13.99 a separate transaction, Now I have freezed my bank card before they take any more.
They are Fraudsters keep away from them.

1 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Fraudulent - Do not use this company

Do not use this company, they are total fraudsters. Purchased one small item and they then started taking £30 per month without us having been given any opportunity to sign-up to a subscription. Total out-right fraud, they didn't even do a hidden sign-up process just blatantly started taking my money from my card with absolutely no authorisation. Just theft.

2 October 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Jane,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

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