uk.ozerty.com Reviews 346

TrustScore 1 out of 5

1.1

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with unexpected charges, often linked to hidden subscriptions or additional fees that significantly increased the initial price of their orders. Customers also frequently reported issues with the products themselves, describing them as cheap or of poor quality. The refund process was a major source of frustration, with many struggling to receive their money back, especially when required to return items to distant locations at their own expense. Some people also felt that their orders were not delivered as expected, or reported concerns regarding discrepancies in their billing, leading to further financial complications.

What people talk about most

Price

People report negative experiences with price, consistently expressing dissatisfaction with hidden charges... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and hidden fees.... See more

Product

Customers had negative experiences with product quality. Many reviewers reported that items were of poor... See more

Order

Reviewers express significant dissatisfaction with the ordering process. Many customers report issues such as... See more

Refund

Consumers find refund experiences to be largely negative. Many reviewers report significant difficulties in... See more

Based on these reviews

Rated 1 out of 5 stars

Do not use this company, they are total fraudsters. Purchased one small item and they then started taking £30 per month without us having been given any opportunity to sign-up to a subscription. Total... See more

Company replied

Rated 1 out of 5 stars

Keep away from this company at all costs. Cheap unwearable shoes/sandles. My cost was £38 made me pay for return shipping. Offering £9 refund! After 4 months still saying technical problems can't proc... See more

Company replied

Rated 1 out of 5 stars

AVOID OZERTY SCAM Searched for car scratch remover online, Ozerty had a product with (apparently) 5 star reviews - looked good. Price £9. Added to basket & started to check out. No Paypal opti... See more

Company replied

Rated 1 out of 5 stars

The website offering the watch was complex and took an initial offer price of under £10 to £25+ in no time. The delivery was delayed and the smartwatch totally useless. The instructions were in infini... See more

Company replied

Rated 4 out of 5 stars

I wait in trepidation, to see if my items are going to arrive! It's only been a few days since I put in the order. Received very "normal" type emails. However, I am worried they're going to charg... See more

Rated 1 out of 5 stars

If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which... See more

Company replied

Rated 1 out of 5 stars

Went on the website purchased 2 or 3 items that I paid for which were then delived, however 3 months later another transaction landed in my bank account for £29.99. Aparently there is a well camof... See more

Company replied

Rated 1 out of 5 stars

Usually check purchases via trustpilot. Kicking myself. I got charged £18+. When I questioned it was explained as an eco charge as I hadn't spent over £20. When I tried to cancel order they said alre... See more

Company replied

Rated 1 out of 5 stars

DO NOT buy from this company! I only put the item into the shopping basket with my credit card details without confirmation of the purchase but they made charge tomy credit card without my consent. W... See more

Company replied

Rated 1 out of 5 stars

Beware, these people are scammers. The products I bought were rubbish with obviously false reviews. Then they took £30 off my credit card without permission - they claim I didn't untick a box. Now... See more

Company replied

Rated 1 out of 5 stars

Ordered some items to the value of £21.98 and paid for on 24nd Oct. On 27th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further m... See more

Company replied

Rated 1 out of 5 stars

Ordered some items to the value of £10.98 and paid for on 22nd Oct. On 24th October another £13.95 was taken from my account without my authority and a subscription set up so Ozerty can take further m... See more

Company replied

Rated 1 out of 5 stars

Just went to buy a product. Chose postage option and then additional postal charges appeared. I realised probably a dodgy company, so I checked reviews on here using my husbands phone. I immediately c... See more

Company replied

Rated 1 out of 5 stars

Ordered an item for £9.50, got umpteen extras added (like ‘free postage’ at £5!!) order came to £18. After buying (!!) another couple of charges added to £23.60. Amount taken from my account was... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMPANY Complete scam, took my money without consent as I didn’t complete the transaction once I saw the ridiculous postage and ‘Eco tax’ that was suddenly added, maki... See more

Company replied

Rated 1 out of 5 stars

Bought a senior sports watch for £9.49, or so I thought. Went through the purchasing process very carefully but when I checked they had added a further 'services' charge of £16.85 which I certainly d... See more

Company replied

Rated 1 out of 5 stars

AVOID AT ALL COST SCAMMERS SCAMMED ME WITH HIDDEN CHARGES OF EXTORTIONATE COSTS BEFORE I REALISED. Emailed company immediately asking to cancel the order all other online companies that I have... See more

Company replied

Rated 1 out of 5 stars

Utter scammers. Looked at a product, saw they added on an ‘Eco charge’ of the same price of the product just before checkout so I didn’t proceed but my account was debited and product arrived which wa... See more

Company replied

Rated 1 out of 5 stars

After placing an order, I read the reviews for this outfit. I know I should have read reviews first 😵‍💫. 20 mins after placing the order, I contacted their customer service, and said cancel the orde... See more

Rated 1 out of 5 stars

Don't even try to apologise after what your atrocious company put people through worry stop taking people's money as you like without permission as people have said give it zero stars if could .no mo... See more

Rated 2 out of 5 stars

THIS COMPANY HAVE MANY OTHERS DONT BUY FROM ANY NEW COMPANY THEY ARE ALL OVER THE INTERNET ON DIFFERENT NAMES AND DIFFERENT COMPANY YOU NAME IT THEY SELL IT THEY ARE CONNECTED WITH THE CLOTHE COMP... See more

Company replied

Rated 1 out of 5 stars

I ordered an item that for £18.49 and got additional service charge of £13.95 without my knowledge.. I requested a refund and cancellation straight away and now currently raising a dispute with my ban... See more

Company replied

Rated 1 out of 5 stars

Bare faced cheaters. You order something at a price, put in your card details and before you know it they've added rapid delivery and "eco charges" which more than double the cost. Customer service... See more

Company replied

Rated 1 out of 5 stars

PHONE YOUR BANK AND BLOCK YOUR CARD DEALINGS WITH OZERTY NOW! Ozerty have a bad name if you check them on Chat GPT. Alarm bells started ringing after finding the same item at half the price on a... See more

Company replied

Rated 1 out of 5 stars

Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, they've then tried to take 29.99 as a recurring subscription when I'm pretty sure I unchecked the box. B... See more

Company replied

Rated 1 out of 5 stars

DON'T USE! This company is a total scam. My own fault for not reading reviews before I purchasd. I bought shoes for £12 and then was charged an extra £13.95 for "environmental reasons". It became... See more

Company replied

Rated 1 out of 5 stars

Asked a refund from Ozerty after Yodel confirm their driver did not deliver it to the inpost locker and an investigation took place to which they couldnt give me updates. Ozerty refused twice. Also af... See more

Company replied

Rated 1 out of 5 stars

Bank recognised a transaction by this company as fraudulent luckily.They stopped the payment. I immediately froze my card. I really don’t know what the transaction was supposed to be for and can’t rec... See more

Company replied

Rated 1 out of 5 stars

I would give them less than one star, but there is no further option They are cheats and frauds without warning. They have taken money from my account allegedly for “a small purchase fee “they have p... See more

Company replied

Rated 1 out of 5 stars

Bought a health and fitness watch - very cheap. Arrived in a crumpled paper-box with no charger and hence useless. Explored buying independently - chargers do not exist except with the product. Lesson... See more

Company replied

Rated 1 out of 5 stars

Fraudulent. DO NOT Use. Has to cancel my bank card. Realised immediately before completing payment but already had card details. Purchasing ortho socks and price quadrupled. Should have read revi... See more

Company replied

Rated 1 out of 5 stars

Small item purchased and hit with a hidden 'green' fee then signed up to a monthly standing order presumeably hidden withing a lengthy 'terms and conditions' THIS SITE IS FRAUDULENT DO NOT PURCHASE F... See more

Company replied

Rated 1 out of 5 stars

Scammers, same happened to me took 29.99 from my account when I had not ordered anything, I did order from them months ago and they added an environmental charge so they had card details. Currently t... See more

Company replied

Rated 1 out of 5 stars

Would give it no stars if I could. They are thieves and scammers. Ordered a small item in October 2024 and then without permission they took an extra £32. Since then they have taken 2 payments of £29.... See more

Company replied

Rated 1 out of 5 stars

Avoid 🛑 Avoid 🛑 Avoid Despite all the bad reviews, I went ahead and bought an item — big mistake. The item was listed at £4.95, and that’s the only amount I saw throughout the che... See more

Company replied

Rated 1 out of 5 stars

They added an extortionate service fee after the final payment page so I tried to cancel 2 mins after purchase. They told me it was too late and I had to wait for the parcel and then return it. I've... See more

Company replied

Rated 1 out of 5 stars

I hadn't noticed a pymnt of £23.44 had come out my bank in May from "SO OZERTY.U" And another £29.99 was pending to come out of my account in a few hours. I rang my bank and stopped it. My bank refun... See more

Company replied

Rated 1 out of 5 stars

Scammers., DO NOT USE. I ordered an item for about £4 and they said there was no delivery. When my bank asked me to confirm the payment to them, an additional fee had been added ‘for services’. I decl... See more

Company replied

Rated 1 out of 5 stars

I ordered an item which cost £6.50. Payment page ok then stuck on a pop up asking what additional choice did I want. I did not want any of the choices but no option to move on or away from this pop up... See more

Company replied

Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS WEBSITE I REPEAT DO NOT PURCHASE. I was suppose to purchase 1 small item they charged me 3 times separately in total and one of them without my knowledge until a couple days... See more

Company replied

Rated 1 out of 5 stars

Item quality really poor The picture on the website looked really nice but when it arrived, the hoodie looked like it came from a pound shop as it looks so cheap! The material is hideous, bad qual... See more

Company replied

Rated 1 out of 5 stars

Definitely fraudulent - Bank recognised a transaction by this company as fraudulent luckily - about 3 months after I had made 1 purchase. They froze my card, and at my request defrosted card!! but bl... See more

Company replied

Rated 1 out of 5 stars

I placed an order for a pet hair removal brush. During the order I was offered free delivery. I was also offered another brush for free. I accepted. This 2nd item came with a 2.49 handling fee, ok f... See more

Company replied

Rated 1 out of 5 stars

Omg I wish I had never ordered from this company said I had ticked subscription box which I never did I don't know what the outcome will be but better get a refund AVOID total.disgrace of a company

Company replied

Rated 1 out of 5 stars

AVOID THIS COMPANY!!! They will charge you subscription fee after 4 months, it is very cheeky how they do it. It is automatically added as Free on your purchase, only a small print says it is 25p a d... See more

Company replied

Rated 1 out of 5 stars

I keep getting £29.99 removed from my card, every 4 months. No Email confirmation I can't even find out how they got my permission in the first instance These guys must be raking in Millions with th... See more

Company replied

Rated 1 out of 5 stars

Charged extras fir step tracker £10.Charged £31 !!! in total ( extras!).Absolute rubbish ..went in bin SCAM Quicker they go out of businessthe better! As an 85 Yr old pensioner I would rather hav... See more

Company replied

Rated 1 out of 5 stars

Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, now they've then tried to take 29.99 as a recurring subscription even though I changed my credit card.

Company replied

Rated 1 out of 5 stars

I hate to admit it but despite usually being vigilant I fell for this company`s con, I placed a fairly small order and then when checking my credit card account found, yes you guessed it, an addi... See more

Company replied

Rated 1 out of 5 stars

After being scammed by having £23 taken off my credit card without permission Santander fraud unit were informed and have reembursed me the full amount. Since then Ozerty have offered me £5 for a... See more

Company replied



Contact info

1.1

Bad

TrustScore 1 out of 5

346 reviews

5-star
4-star
3-star
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1-star

Replied to 94% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I have ordered and paid for a teeth…

I have ordered and paid for a teeth cleaner device.
I have never received my product but the money was taking it’s been weeks now
When I asked for my money back I had no response.

29 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

Ordered a one of purchase 3 months…

Ordered a one of purchase 3 months later had to cancel my card because they tried on a saturday night at 9.20pm to take a subscription fee spoke to bank and there fully aware there scammers

27 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Jane,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Do not trust

Do not trust these I ordered something that was completely wrong when arrived. They are now taking more payments when I am still waiting for refund. Disgusting company. Fraud

27 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Vanessa,

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

Please do not fall for this con.

I hate to admit it but despite usually being vigilant I fell for this company`s con, I placed a fairly small order and then when checking my credit card account found, yes you guessed it, an additional payment had been taken that was almost the value of the order, sounds familiar?.

I contacted my bank to let them know what had happened and it turns out that when Ozerty took this extra money they also set up a recurring Continuous Payment Authority meaning that they can (and I`m sure they will try to) take further payments from my account!!.

So please, if you read this review prior to placing an order with Ozerty then keep well away from them and if you are reading this after placing an order then contact your bank as soon as possible and cancel this C.P.A.

20 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Ian,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

FRAUDS

i ordered 1 back support brace and was charged for 3. they refused to amend the order. They sent me 4 back braces - the brace was simply 2 pieces of material stuck together with velcro. They told me I would have to return it to china which would cost £15. They refused to refund me and then 3 months later £29.99 has come out of my account for no reason whatsoever. I have had to report to the bank

26 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Zoe,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

This criminal organisation not only…

This criminal organisation not only overcharged me for the one purchase I made but have now charged me again. This is totally illegal and they should be outlawed.

25 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Mark,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

The product is total rubbish

The product is total rubbish, and then over charge you!! I received information from the bank that they trying to take money again from my a account, which was flaged as fraud. Ozerty are basically thieves!!!

25 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Basically a scam

Basically a scam . They sting you for an extra charge cleverly camouflaged at checkout with no number on it, and it appears two days later on your card. Avoid at all costs.

25 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Andrew,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

DO NOT USE THIS SITE

I’m writing this on behalf of my mum. Four months after making a one off purchase, she suddenly found £29.99 being taken from her account. She has mental health difficulties, and while she’s fine to make a straightforward purchase, she doesn’t have the capacity to agree to subscription contracts.

This company is actually based in the UAE but tries to pass itself off as a UK based business. They use pre-ticked subscription boxes (which aren't even legal in the UK), and you can’t place an order without also signing up for their newsletter. They ignore their phone line, only reply by email, and to top it off, they’ve even faked their “Customer Service Manager” by using a photo stolen from a completely unrelated woman's LinkedIn profile—in France—claiming she's their “Mary P.”

Avoid this company. Their behaviour is deceptive, exploitative, and, in the UK, outright illegal. I’ve already contacted organisations who can investigate further and will be requesting a chargeback through my mum’s bank now that the payment has cleared.

FYI Banks will not deal with "Pending" payments until they've gone through. If you do get caught you can ask your bank or building society to block any further payments by this company.

19 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Philip,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

If I could give this company no stars…

If I could give this company no stars I…
If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM
I HAVE THE SAME PROBLEM AS ABOVE. I'M GOING THROUGH THE PROCESS OF CONTACT THE COMPANY AND THE BANK. HOPE I CAN GET MY MONEY BACK. PLEASE ADVICE HOW DO I GET MY MONEY BACK. I CAN'T BELIEVE THIS KIND OF COMPANY CAN DO BUSINESS IN UK!!!!!

23 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Raksanalee,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Do not use

Do not use! There are hidden cost that will apear an your account a few days later. Had to ask my bank to revert the transaction as they refused to refunded. They took a month and a half to deliver the goods as well.

23 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Don't buy anything off this company

I've dealt with this company previously
They promised a £5 credit back to my bank after purchase. I purchased the item. No £5 was forthcoming. I complained but they just apologised. I've now been charged out of the blue £29.99 for god knows what. I have emailed them today to ask for details. They are 100% rip off merchants. Terrible

21 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Anthony,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Taking money that I did not agree…

Taking money that I did not agree following month subscription

20 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Fraudulent company stay clear

Fraudulent company stay clear and how they can still come up on google I don’t know ! They need to be taken down ! Just read the reviews and charges and how they do it

14 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Hayley,

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

Scammers.

Scammers., DO NOT USE. I ordered an item for about £4 and they said there was no delivery. When my bank asked me to confirm the payment to them, an additional fee had been added ‘for services’. I declined the payment. I then received email confirmation of the order and phoned my bank who confirmed the payment had been taken. I am now resolving this.

19 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi John,

I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.

We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.

If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.

Thank you for giving us the chance to make things right.

Kind regards,

Rated 1 out of 5 stars

They have charged me twice

They have charged me twice. I have contacted them but they are not answering my question! Don’t bother with this brand

13 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Sandra,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Scammers

Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, now they've then tried to take 29.99 as a recurring subscription even though I changed my credit card.

13 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Jim,

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

If I could give this company no stars I…

If I could give this company no stars I would. I had a argument with them when they charged me an addition £29.99, as I hadn't seen their cleverly hidden box and unticked it for a subscription, which they did refund, however after being told I wouldn't be charged anything further I have just had another £29.99 withdrawn from me account, despicable! DO NOT ORDER FROM THEM

26 August 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hi Hilary,

I understand how concerning unexpected recurring charges can be, and I’m very sorry for any confusion.

If you reach out to our support team at contact.uk@ozerty.com, we’d be happy to look into your account and clarify exactly what happened. We want to ensure everything is transparent and properly resolved for you.

We’re here to help.

Kind regards,

Rated 1 out of 5 stars

Scammers

Scammers, I got hammered on delivery fees which were twice the cost of the thing I was buying, they've then tried to take 29.99 as a recurring subscription when I'm pretty sure I unchecked the box. Be careful not to accidentally use them on Amazon as they sell through them.

8 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

Rated 1 out of 5 stars

Scammer

They charged me 10 pound without my permission.worse thing is you can't contact them.only email them.
These scammers from Arab country.i don't know how united kingdom allowed them to do business in UK.ibought item worth 9 pound and they charged me 30 pound.

8 September 2025
Unprompted review
uk.ozerty.com logo

Reply from uk.ozerty.com

Hello

I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.

We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.

We’re here to help and would be happy to resolve this with you.

Kind regards,

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