Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... See more
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Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... See more
TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... See more
Generally we've had no problem with TVMucho through the the iphone/ipad app. Occasional bugginess but nothing a a couple of reboots of the software can't resolve. However, starting this week, we... See more
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Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
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United Kingdom
- tvmucho.com
Excellent TV service while aboard
Good range of tv channels, no loss of signal or picture issues. Excellent service. Their customer service are quick to respond and very helpful.
28 August 2023
Reply from TVMucho SL
Hello CoAm95
It's wonderful to hear about your positive experience with the TV channels and service quality! Having a good range of channels without any signal or picture issues can make your TV viewing experience truly enjoyable. It's especially reassuring to know that their customer service is responsive and helpful – that's an essential aspect of any service. If you continue to have such great experiences, it's clear that you're with a provider that values its customers. Enjoy your TV time!
Regards,
TVMucho Team
Very Good app...you can bring your TV…
Very Good app...you can bring your TV with you anywhere in the world,A-1..
27 August 2023
Reply from TVMucho SL
Hello Bart Rob,
Thank you for your feedback! We're thrilled to hear that you're enjoying our app. It's great to know that you find the feature of being able to bring your TV with you anywhere in the world valuable. We strive to provide the best experience for our users, and your positive review is truly appreciated. If you have any questions or suggestions, feel free to reach out.
Kindly,
TVMucho Team
Good app
App works well and does all that I want it too. I had one issue but a quick email to customer support sorted it out in no time.
27 August 2023
Unprompted review
Reply from TVMucho SL
Hi Mr Cartwright,
I'm delighted to hear that the app is meeting your expectations and performing all the tasks you need it to! It's great to know that the customer support team was able to swiftly address and resolve the issue you encountered via email. If you have any more feedback or questions in the future, don't hesitate to reach out. Your positive experience serves as a testament to the app's effectiveness and the quality of their customer support.
Regards,
TVMucho Team
So happy to have discovered this…
So happy to have discovered this platform. I don’t know much about using VPNs anyway. I can now easily access my favourite TV channels from home at a pretty low price.
1 August 2023
Unprompted review
Reply from TVMucho SL
Hi Sarah Cole,
Thank you so much for your kind words! We're absolutely thrilled that you're loving our service and finding it easy to access your favorite TV channels without the need for a VPN. Your satisfaction is our top priority. If you ever encounter any issues or have questions, don't hesitate to reach out to us. You can chat with us directly on our website or drop us an email at support@tvmucho.com. We're here to ensure you have the best experience possible. Enjoy your TV time and thanks again for choosing TVMucho!
Regards,
TVMucho Team
Can’t access
Have belonged for a few months and it’s been okay, even with having to jump through all the hoops. Recorded something yesterday. Today I get ‘no viewing rights’. What is the deal? ETA: Sent an email and they replied quickly and flipped a switch on their end, and it works, for the time being at least.
2 August 2023
Unprompted review
Reply from TVMucho SL
Hi Mooncat,
Thank you for your feedback. We apologize for the inconvenience you faced with your viewing rights. Our team swiftly resolved the issue, and we appreciate your continued membership. Feel free to reach out if you have further questions or concerns. Happy using our services!
Warm regards,
TVMucho Team
Good service, good value
I'm really enjoying TV Mucho and the amount of great French channels I can now access anytime. There doesn't seem to be a subtitle option and this would be great if it were available (I understand for live TV shows/news etc this mightn't be possible but it would be really great to see this option working in general). Otherwise, it's a great service and good value.
2 August 2023
Unprompted review
Reply from TVMucho SL
Hello Ed D,
Thank you so much for sharing your positive experience with TV Mucho! I'm glad to hear that you are enjoying the service and the wide selection of French channels it offers. Your feedback regarding the subtitles option is valuable, and I completely understand how beneficial it can be to have this feature available.
While subtitles might not be feasible for live TV shows and news due to their real-time nature, it's definitely a possibility for pre-recorded content and on-demand shows. I'll make sure to pass on your suggestion to the TV Mucho team. They are always working on improving the service based on user feedback, and your input could help enhance the overall experience for others as well.
If you have any more suggestions or feedback in the future, don't hesitate to reach out. Enjoy your time with TV Mucho, and happy watching!
Kind regards,
TVMucho Team
Service has gone Wonky
I've been a customer of TVMucho for 6 years now. Any time i've had a problem with my service I was able to chat and get it resolved. Today I tried to watch live tv from the guide and I got a box pop up saying Subscription required You must subscribe to enjoy this content and a buy button. It appears that my account was pushed to an hour a day of viewing account but even that doesn't make sense because I just turned on TVMucho today. and the chat feature doesn't exist anywhere on any of their platforms, FireStick, android app or webpage.
23 July 2023
Unprompted review
Reply from TVMucho SL
Dear Marty, I am sorry to hear about your troubles with our service. I just personally checked and our live chat is working for us either via www.tvmucho.com or by going through the troubleshooting in app. We cant find any account under your Trustpilot email, please email us at support@tvmucho.com when you are unable to use live chat so we can solve this right away. Kind regards, Vince & The TVMucho team.
BBC blocked channels/ Copyright issues
Hi TVMucho
The last few days now I have had to use a VPN because I was getting the message stating my TV was not available in my country or region without it. I'm in Germany and it was never an issue before. So I paid for expenses VPN now I get some channels but others have been blocked. Especially the BBC ones. 90% of my viewing was BBC programmes. So I geuss If the issues with copyright and the BBC are not resolved I will have to leave TVMUCHO and not renew in September.
19 July 2023
Unprompted review
Reply from TVMucho SL
Hi Paul Mungall,
We haven't made any system changes that require VPN usage. Please email us at support@tvmucho.com to help us understand why you're experiencing this issue. It's possible that your internet provider's update is causing restrictions on certain websites. We apologize for the inconvenience. As for the blocked channels, such issues can sometimes arise due to copyright and broadcasting rights. We are actively working to resolve these matters and improve your viewing experience. Your satisfaction is essential to us, and we hope to find a solution that meets your needs. If you have any questions or need assistance, please reach out.
Thank you,
TvMucho Team
Don't waste your money on this
Don't waste your money on this. They don't provide the technical infrastructure for it to work. You just end up getting frustrated and angry when not able to watch something you have been looking forward to (e.g. Wimbledon) - life is too short to sit and watch a spinning satellite!. Please - everyone cancel your subscriptions and support another service that delivers!
UPDATE I submitted a report online - they emailed to say I had poor internet, with a cut-and-paste image showing less than 1MBPS speed - fortunately I know how to run internet speed tests and did so - I have more than 10MBPS!
16 July 2023
Unprompted review
Reply from TVMucho SL
Hi Adrian,
We appreciate your effort in sharing the speedtest reports. While the first report showed a low download speed of 0.53 Mbps, the second report indicated an improved speed of almost 14 Mbps. This suggests that there might have been a temporary glitch in your internet connection.
We kindly ask you to consider trying the speedtest again, as it could provide a more accurate representation of your connection's stability.
Your transparent review detailing the full story will greatly benefit us and other TVMucho users who are enjoying our service without any issues.
In light of this, we kindly request you to reconsider your 1-star rating or remove the review, as it not only affects our business but also impacts the experience of other satisfied TVMucho users.
Thank you for your understanding and support.
Kindly,
TVMucho Team
No ITV+1 or ITV+2
I like that fact that it’s straightforward.
What I don’t like is the lack of +1 channels
There’s is no ITV+1 or ITV2+1
15 July 2023
Unprompted review
Reply from TVMucho SL
Hi Cece,
I apologize for any inconvenience caused by the lack of additional channels. We understand your desire for a wider range of channel selections, and we appreciate your feedback. We will take your feedback into consideration as we continue to enhance our channel selection for our members' enjoyment. Thank you for your understanding, and we apologize for any inconvenience caused.
Best regards,
TVMucho Team
Tvmucho has been down all weekend which…
Tvmucho has been down all weekend which means I had no tv. I contacted them via email and live chat but I've heard nothing back. Their customer service is non existent and I'm completely disgusted with them.
2 July 2023
Unprompted review
Reply from TVMucho SL
Hello Stephen Mc Geough,
Please note TVMucho was never down and upon thoroughly investigating the concerns you are raising here regarding our Support team's responsiveness, we have discovered that your email was received last Saturday, and our support team promptly responded to it. In fact, we engaged in an email exchange and chat session with you, during which our team provided troubleshooting steps that successfully resolved the issue, which you have confirmed.
Furthermore, we noticed that you also posted on our Twitter account on which our Support Team responded promptly advising you to reboot your router, and when you emailed us again yesterday, our Support Team promptly responded to your inquiry. However, we have not received any further response from you. To better understand and address any lingering problems on your end, we kindly request that you respond to our email and as always we are here to help resolve the issue.
Please understand that your 1 star rating not only hurts us but also our users that are satisfied with our service. Can you please remove or revise your review, we would very much appreciate it.
Best regards,
TVMucho Team
A picture of a satellite and a frozen…
A picture of a satellite and a frozen image, stop start, stop start, an exercise in frustration. A waste of my time.
31/06 Still having problems as above playing recorded content.. my internet speed is good.
08/14 Still too much buffering!.
27 June 2023
Unprompted review
Reply from TVMucho SL
Hi FJ,
Thank you for reaching out to us and sharing your feedback. We apologize for the frustrating experience you encountered with our service, and we would like to resolve this issue promptly.
To assist you more effectively, we kindly request you to contact us directly at support@tvmucho.com. Our dedicated support team is available to address your concerns and provide a satisfactory solution.
Additionally, we kindly ask if you would reconsider the 1-star rating you gave us, as it greatly affects our business. We strive to offer an excellent service to all our customers and value your satisfaction. Your feedback helps us improve and ensure a better experience for everyone.
Kindly,
TVMucho Team
EPG data not avaiable
Due to the time difference between UK and Thailand, where I live, I don't watch any tv programs live. All my programs are recorded overnight so I can watch the next day.
Since Sunday, I as others, have been unable to record any programs as the guide shows EPG data not available. Without the record feature TVMucho is of no use to me whatsoever.
25 June 2023
Unprompted review
Reply from TVMucho SL
Dear Graham Leivers,
We apologize for the inconvenience you experienced with our service. We have fixed the issue you reported regarding the unavailability of EPG data in the program guide, which affected your ability to record programs.
We understand that due to the time difference between the UK and Thailand, it is more convenient for you to record programs overnight for viewing the next day. We have resolved the problem, and you can now use the record feature without any issues.
We apologize for any disruption this may have caused, and we appreciate your patience. If you have any further difficulties or questions, please reach out to our support team for assistance.
Thank you for choosing TVMucho, and we hope you enjoy using our service once again.
Best regards,
TVMucho Team
EPG?
Generally we've had no problem with TVMucho through the the iphone/ipad app. Occasional bugginess but nothing a a couple of reboots of the software can't resolve.
However, starting this week, we've been unable to schedule recordings through the electronic program guide beyond this coming sunday. All the time slots after that say "EPG Not available". I've tried on multiple devices (including accessing through on a computer web browser) but the same result.
There's no communication about this. Is this a temporary glitch, or are we losing the ability to schedule recordings?
22 June 2023
Unprompted review
Reply from TVMucho SL
Hi Mike Frost,
Thank you for notifying us about the issue you're facing with scheduling recordings through the TVMucho app's electronic program guide. We apologize for any inconvenience caused.
We have already reported this problem to our EPG Data provider and are actively working to resolve it. We understand that you have generally had a smooth experience with the TVMucho app on your iPhone/iPad, with occasional bugginess that can be resolved by rebooting the software.
However, since this week, you've been unable to schedule recordings beyond this coming Sunday. All time slots after that show as "EPG Not available." We have verified the issue on multiple devices, including through a computer web browser, and encountered the same result.
We apologize for the lack of communication on this matter. Our team is investigating whether this is a temporary glitch or if it will affect your ability to schedule recordings in the future. We will keep you updated with any new information or when the issue is resolved.
We apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
TVMucho Team
Very Positive Experience
So, I started subscribing on a monthly bases tail end of 2022 having initially used the TVMucho free 1hour daily slot to ‘test’. Living in central Portugal I am still fortunate to get very good internet service through ‘MEO’ and used their bundle (tv, phone & internet) to get a selection of cable channels but missed having UK standard selection. TVMucho meant I did not need ANY additional equipment as I already had an Android compatible TV and I can also browse TV on my IPAD / phone virtually anywhere where there’s internet (when not using main TV i.e for my package it will work on one chosen device).
It also appears to have got more stable - sure there has been the odd glitch where I have to come out and re-sign back into TVMucho or the TV channel would freeze but this in fairness, has been very minimal. Early in 2023 I opted to sign up for 1 year service and this has proven in past 6 months very useful - no monthly bills and the service has been excellent.
For me, TVMucho has been a great asset and I would encourage anyone with reservations to give it a go (on bases you have good internet).
22 June 2023
Unprompted review
Reply from TVMucho SL
Hello Steve Mack,
Thank you for sharing your positive experience with TVMucho. It's great to hear that you found it to be a valuable asset and that it has met your needs for accessing UK standard selection channels while living in central Portugal.
The fact that TVMucho doesn't require additional equipment and can be accessed on various devices, such as your Android-compatible TV, iPad, and phone, makes it convenient for you to enjoy television virtually anywhere with an internet connection. It's also encouraging to know that the service has become more stable over time, with only minimal glitches that are easily resolved by re-signing into TVMucho or refreshing the channel.
Opting for the one-year service and eliminating monthly bills seems to have provided you with additional convenience and peace of mind. Your recommendation for others to try TVMucho, particularly if they have a good internet connection, is a helpful suggestion for those considering the service.
Thank you for sharing your feedback, and we hope TVMucho continues to meet your expectations and provide you with an enjoyable television experience.
Regards,
TVMucho Team
Fraud, cancelled but still charged
Unable to watch the service due to my internet speed, I am still being charged for a service every month even though it was cancelled. I have contacted regularly but still taking money, the debit is from bank card so can’t be stopped without stopping my card. It’s fraud !
21 June 2023
Unprompted review
Reply from TVMucho SL
Dear Emma,
I hope this email finds you well. I am reaching out to follow up on your recent concern regarding the cancellation of your card on our service. We noticed that we haven't received any updates or communication from you after your initial inquiry, and we wanted to make sure that everything was resolved to your satisfaction.
Our team takes customer feedback seriously, and we value your experience with TVMucho. If you managed to cancel your card successfully, we appreciate your prompt action and apologize for any inconvenience you may have faced during the process.
However, if you are still experiencing any issues or if the matter remains unresolved, we want to assure you that we are here to assist you. Our support team is ready to provide further assistance and find a solution that meets your needs.
To help us identify your specific case, we kindly ask you to email us at support@tvmucho.com with "Trustpilot Review" as the subject line. This will allow us to easily recognize your email and ensure that we address your concerns promptly.
Your feedback is invaluable to us, and we are committed to continually improving our services based on your input. Your satisfaction is our top priority, and we want to make sure that your experience with TVMucho meets your expectations.
Thank you for being part of the TVMucho community, and we look forward to hearing from you soon. Should you have any other questions or require further assistance, please don't hesitate to reach out to us.
Best regards,
TVMucho Team
If you leave they pester you
I left TV Mucho 5 years ago but I am still being bombarded by emails asking me to rejoin. I have asked them to stop but still it carrys on. Almost like harrassment
21 June 2023
Unprompted review
Reply from TVMucho SL
Hi Steve Parker,
We totally understand your frustration, this should not have happened you are right, we messed up. We sincerely apologize for continuing to send you all our emails. We promise we have now finally taken the necessary steps and removed you from our mailing list completely. Please note it was never our intention to harass you or anyone else for that matter.
Considering you actually have not been a customer for several years and it was not our product that is getting a one star from you, we want to kindly ask you if you would be willing to reconsider the 1-star rating given? One star reviews actually hurt both our business and our customers.
Kind regards,
TVMucho Team
Great service: Good No PayPal: Bad
Before I begin let me just say service-wise TV Mucho are great, little to no buffering and good service. However, I have also been requested to hand over credit card details ASAP. The reason people use PayPal is because it is SAFE. How many companies do we hear are hacked? PayPal are pretty darn safe and it's a shame that TVMucho are insisting that CC details are handed over. Just not comfortable doing this which is a shame as I like TV Mucho but don't feel comfortable handing CC details.
EDITED and updated: thank you, I was not aware STRIPE was being used. However, I do not see Stripe mentioned on this payment method change page though:
sat.tvmucho.com / app / tvmucho / checkout / payment /
19 June 2023
Unprompted review
Reply from TVMucho SL
Dear J G,
Thank you for your kind words about our service. We're glad to hear that you are satisfied with TV Mucho and have had a positive experience in terms of service quality and minimal buffering.
Regarding your concern about providing credit card details, we completely understand the importance of security when it comes to online transactions. We would like to assure you that paying with your credit card on TV Mucho is indeed safe. We have partnered with Stripe, a highly reputable and secure payment gateway, to handle all our payment transactions. Stripe is known for its robust security measures and compliance with industry standards to ensure the safety of sensitive information.
While we appreciate your trust in PayPal as a secure payment option, we would like to emphasize that TV Mucho takes the security of our customers' data very seriously. We have implemented stringent measures to safeguard your personal and financial information throughout the payment process.
However, we understand that everyone has their preferred payment methods, and if you still feel uncomfortable providing your credit card details, we completely respect your decision. We continuously strive to enhance our payment options to provide a range of secure alternatives, and we will take your feedback into consideration.
If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. We are here to assist you and address any issues you may have.
Thank you for considering TV Mucho, and we hope to continue delivering excellent service to you.
Best regards,
TVMucho Team
Warning ! Very Bad Customer service
I am writing this review as I stopped using TVmucho for more than a year because it was rubbish french channels buffering and freezing all the time on Apple devices and TV on 4G and on 50 Mbps wifi. Since then I have unsubscribe to their email list and send dozens of emails to their support customer service to stop sending emails but it is still happening it's unbearably online harassment I have enough so I decided to write a review that may invite TVMusho to unsubscribe me. Obviously I am very unhappy.
I am updating this message since TVMuxho answer I still receive emails I unsubscribed more than 1 year ago from mailing list it's online harassment
18 June 2023
Unprompted review
Reply from TVMucho SL
Hi Robert Jacques,
Thank you for reaching out to us and sharing your feedback. We apologize for any inconvenience you have experienced with our service, including the buffering and freezing issues you encountered with the French channels on Apple devices, TV on 4G, and 50 Mbps Wi-Fi. We understand your frustration and would like to address your concerns.
We received two messages from you through Facebook Messenger, with the last one being on June 21, 2020. I'm sure that there is just a miscommunication regarding your previous attempts to contact our customer service team.
Regarding the unwanted emails, we understand your frustration and apologize for any inconvenience caused. To ensure that you are unsubscribed from our mailing list, please email us directly at support@tvmucho.com using your email address where you receive those unwanted emails. Our support team will promptly address the situation and make sure you no longer receive emails.
Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.
Best regards,
TVMucho Team
Have used TVMucho for some time with no…
Have used TVMucho for some time with no issues, suddenly we can no longer pay by PayPal and have been told to send them credit card details. It’s a shame as the system was good but the payment change doesn’t sound right and we don’t feel comfortable in paying them direct via card.
We’ve reworked this review based on feedback from TVMucho, once they get PayPal back online for payment then we would consider them again.
17 June 2023
Unprompted review
Reply from TVMucho SL
Dear Alex, thank you for your review. Paypal closed our account after a complaint about providing access to CNN. We have send out extensive communication to all our customers including emails, in app notifications and even a blog post explaining the situation that unfortunately is out of our hands at the moment. We are working hard to get our Paypal account restored. Please rest assure, we never store any credit card details from anyone. We use an industry leading credit card processing company called Stripe.com and like Paypal they deal with all your financial information. Its completely safe and secure, including encryption with SSL etc. Please also read this article that specifically explains the security of TVMucho and its partner Stripe. https://tvmucho.com/tvmucho-safe-choice-for-online-payments/ Kind regards, the TVMucho Team.
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