Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
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See what reviewers are saying
The new Pleio devices work well. My complaint is with the follow up to questions raised. I have not had any response to 3 separate questions asked at different times. My last question was about subscr... See more
Company replied
Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package... See more
Company replied
Persuaded to "upgrade" by Talktalk. What a mistake. No record facility built in, only via USB and then can't watch one while recording another channel. Previous box had built in record and could watch... See more
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Company details
Written by the company
Netgem TV is a cutting-edge television service that offers a next-generation TV experience for viewers in the UK and Ireland. It provides an extensive selection of over hundreds of selected TV channels, including popular ones such as BBC, All 4, ITVX, and My5, as well as a range of other entertainment options such as Amazon Prime Video, Hayu, Netflix, Rakuten TV, YouTube, TikTok, Acorn TV, and many more. Netgem TV is a game-changer for the television industry as it offers viewers a more personalised, convenient and innovative experience. It brings together traditional TV channels and modern streaming services to offer a seamless and streamlined viewing experience. It is easy to use and has a user-friendly interface that allows users to navigate the platform with ease. One of the key features of Netgem TV is its ability to recommend personalised content based on the user's viewing history and preferences. This ensures that viewers always have access to the content they are interested in, without having to waste time searching for it. Overall, Netgem TV is an innovative and comprehensive television service that caters to the needs of modern viewers. With its extensive range of channels and on-demand content, user-friendly interface, and personalised recommendations, it is a must-have for anyone looking for a more convenient and enjoyable TV viewing experience.
Your TV. Your choice.
No commitment. Free shipping. Hassle-free returns.
There are no shipping costs and you'll receive your Netgem TV box within 5 days.
During the COVID-19 crisis, please note that our delivery service might take a little bit longer than usual but we are up and running so don't miss out on great TV!
Our TV boxes are all covered by a 1-year warranty from the day you receive it.
Contact info
Bank Chamber, 6 Borough High Street, SE1 9QQ, London, United Kingdom
- 02036573639
- support@netgem.co.uk
- netgem.tv
3.1
Average
249 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Pleased with support from this company.
Needed new remote control for netgem box. First person I spoke to, was not helpful at all. Next day spoke to a different support person who very promptly posted item . Was most helpful and obliging.
17 April 2026
Unprompted review
Reply from Netgem TV
Hi Joan,
Thank you for sharing your experience with us! We are thrilled to hear that our second support agent was able to turn things around and get your Netgem remote dispatched so quickly.
While we’re glad you had a positive outcome, we’re sorry that your first interaction didn't meet our usual standards. Your feedback helps us improve, and we’ve shared your kind words with the team member who assisted you on the second day.
Enjoy your new remote!
Best regards,
Netgem Team
Pleio devices work well. But poor communication
The new Pleio devices work well. My complaint is with the follow up to questions raised. I have not had any response to 3 separate questions asked at different times. My last question was about subscriptions when we own the boxes after the initial 12 months. Each box is registered separately does that mean we have to pay a subscription for each box instead of the normal subscription model. They do not seem interested in replying!
7 January 2026
Unprompted review
Reply from Netgem TV
Hi Paul,
I'm really sorry to hear about your experience - this definitely isn’t the level of service we want you to have.
To answer your question - yes, each box will require it's own subscription fee, if you wish to access Cloud Gaming and Channels+ on each. Each box includes twelve months of free access to this content!
I hope that answers your question, and please email us at enquiries@netgem.com if you still require assistance.
Best regards,
Netgem Team
just can't contact them they won't…
just can't contact them they won't reply to any of my many emails, having subscribed to their new service I've had no equipment or replies the phone number won't ring and they don't reply on chat, just seems a con to me.
was eventually sorted after a month of trying!
Now after almost a week still not able to contact them by email or phone (phone just disconnects as soon as dialled) is this company doing business or not????
and still no response even 2 weeks later what a very poor company I would certainly not recommend using them
All resolved now but took nearly a month!
2 December 2025
Unprompted review
Reply from Netgem TV
Hi John,
I'm really sorry to hear about your experience - this definitely isn’t the level of service we want you to have.
If you are still experiencing difficulty, please email enquiries@netgem.com.
Best regards,
Netgem Team
Beware!!
Ordered Netgem TV (directly through Netgem website) in early 2024 and cancelled the TV box within a couple of days so never received it or any of their TV services as I was within the cooling off period. They have continued to send multiple emails with invoices demanding £10 per month since then and currently my balance is £209 for no services or equipment received. I have sent tens of multiple emails to them over the years requesting cancellation but they have failed to dignify me with a single response. As someone with chronic severe mental illness this company causes me nothing but immense levels of distress as they are unwilling to communicate at any level on the matter.
17 October 2025
Unprompted review
Reply from Netgem TV
Hi Paul,
I'm really sorry to hear about your experience - this definitely isn’t the level of service we want you to have.
If you are still experiencing difficulty, please email enquiries@netgem.com.
Best regards,
Netgem Team
Feel like banging my head now till it’s…
Feel like banging my head now till it’s numb because talk talk have yet again ignored my cancellation requests in writing and even though I have it in writing they will agree to cancel it within 30 days, I e received a bill for the month afterwards.
I’m not using talk talk since sep 5th 2025 but they have bills for sep and October and they agreed and the. Went back o. What was written to me. Over the phone they say they will think about it .
I cannot take this stress anymore
Feel like banging my head u TIL I’m in hospital because of talk talk
6 September 2025
Unprompted review
Reply from Netgem TV
Hi Enigma,
I'm really sorry to hear about your experience - this definitely isn’t the level of service we want you to have.
If you are still experiencing difficulty, please email enquiries@netgem.com.
Best regards,
Netgem Team
Never use Netgem
I emailed Netgem to cancel my subscription in October 2024 as per their instructions on their website, but they are still taking £15 a month from my Visa Debit card. I have emailed them, used their 'Chatbot', tried telephoning them (number not recognised!!) and have had no response back other than their standard System Generated Responses. I have now overpaid £150 for a service I have cancelled and am not using.
I am disgusted by this service, and would NOT recommend them at all. Non-existent customer service.
2 September 2025
Unprompted review
Reply from Netgem TV
Hi Mary,
I'm really sorry to hear about your experience - this definitely isn’t the level of service we want you to have.
If you are still experiencing difficulty, please email enquiries@netgem.com.
Best regards,
Netgem Team
Thank you for the competition prize…
Thank you for the competition prize from fuel much appreciated
8 November 2024
Unprompted review
Reply from Netgem TV
Hi Filiz,
You're welcome, and we hope you enjoyed it!
Best regards,
Netgem Team
Absolute rubbish
Absolute rubbish. I enter a selection of favourite channels, they may be there for say 24 hours and then disappear. Any planned recordings are also prone to disappear. The box is part of a package supplied by BRSK who seem incapable of sorting out the problem. The problem has been ongoing for months now. If I could give minus 5 stars I would.
19/02/25 I've given up and bought a Manhattan box. It's a revelation.
15 February 2025
Unprompted review
Reply from Netgem TV
Hi Anthony,
I'm really sorry to hear about your experience—this definitely isn’t the level of service we want you to have. Your favourite channels and planned recordings should absolutely not be disappearing, and I understand how frustrating that must be.
As your box is provided by BRSK, they are best placed to support you directly, but I’d be happy to flag this with them if you’re still having trouble getting a resolution. In the meantime, a couple of things that might help:
Restart your box – A simple power cycle can sometimes resolve temporary issues.
Check for software updates – Ensure your box is running the latest version.
Try a factory reset – If the issue persists, this can help restore proper functionality (though please note it will reset preferences).
Let me know if you’d like us to escalate this with BRSK, and I’ll do my best to help!
Best regards,
Netgem TV Support Team
Absolute rubbish
Absolute rubbish, I've just spent hours trying to get beyond the adverts after section 1 of a film on my5.
7 adverts after 7 adverts each time I try to play it.
Netgem TV seems to stumble along with a box that barley copes with the instructions from the remote. I have only had it for 2 months but all I seem to be doing is paying £10 a month for Freeview. Sky is dearer but at least it worked. Just wish I coukd get out if the contract. I certainly will never renew it,
8 February 2025
Unprompted review
Reply from Netgem TV
Dear Terry Rodin,
Thank you for reaching out and sharing your feedback. We’re sorry to hear about your experience with My5 on Netgem TV. The adverts you’re encountering are managed directly by My5, but we understand how frustrating this can be, and we’re happy to assist in troubleshooting any playback or performance issues you may be facing.
If you are experiencing delays with your remote or overall box performance, our support team can guide you through some steps to improve responsiveness. Please feel free to contact us at 0203 657 3639, and we will do our best to assist you.
We appreciate your patience and the opportunity to help enhance your viewing experience.
Best regards,
Netgem TV Support Team
so easy to navigate
so easy to navigate, feels user friendly and plenty to watch.
3 February 2025
Unprompted review
Reply from Netgem TV
Hi Ms L,
Thank you for your review and we hope that you continue to enjoy Netgem TV!
Best regards,
Netgem TV Support
Reply from Netgem TV
Hi Marian,
Thank you for your review and we hope that you continue to enjoy Netgem TV!
Best regards,
Netgem TV Support
Great value for money
Great value for money, love the pause live tv feature. Fantastic customer service. Would recommend to anyone.
23 October 2024
Unprompted review
Reply from Netgem TV
Hi Christine,
Thank you for reviewing our service and we hope that you continue to enjoy Netgem TV!
Best regards,
Netgem TV Support
Amazing content and great selection of…
Amazing content and great selection of channels
20 September 2024
Unprompted review
Reply from Netgem TV
Hi Sameera,
Thank you for reviewing our service and we hope that you continue to enjoy Netgem TV!
Best regards,
Netgem TV Support
Just one problem after another...
Just one problem after another. Worked with Alexa, then it didn't (all I did was add an Alexa dot in another room). So I read do a factory reset (I'd set up Alexa numerous times but Alexa can never find the Netgem box). Btw: Netgem last updated their Alexa connection 4 years ago!!!!! But I forgot when I did the reset that Netgem hangs up when trying to find my Eero router. So now I can't connect to the Internet. This is the third time. In the past, Netgem displays the list of available networks after hours and numerous rebooting of all the hardware. I'm so tired of Netgem. I've lost hours fighting it.
28 August 2024
Unprompted review
Reply from Netgem TV
Dear Ian,
Thank you for your feedback, and we apologise for the difficulties you've encountered. We're sorry to hear about the ongoing challenges with your Netgem device and we are here to support you.
To get Alexa and your Netgem box working together smoothly, please ensure they’re both connected to the same Wi-Fi network. Once that’s done, head over to Settings → Alexa Voice Control on your Netgem box. You’ll see a “Let’s Start” button which will then guide you to an instruction page. If needed, you can try disabling and re-enabling the paired device, then follow the steps on the screen. If you still have any trouble, feel free to call us at 020 7242 0163 – we’re here to help!
Factory Reset and Network Connection: We understand that the factory reset caused additional problems with reconnecting to your Eero router. We can see that your box successfully connected via Wi-Fi yesterday morning. We recommend rebooting your router and trying the connection process again. Alternatively, you can use an ethernet cable to connect directly to the router, which can help avoid signal interference or connection drops.
We know how frustrating and time-consuming these issues have been, and we want to make things right. Please reach out to our support team, and we will guide you through the setup to minimise further disruptions and ensure a smoother experience.
Thank you again for your patience, and we look forward to resolving these issues for you as quickly as possible.
Best regards,
Netgem Team
Price meets quality
I recently switched to Netgem TV, and I’m thrilled with the results. The setup was a breeze, and the interface is user-friendly. I love the wide range of live channels and the seamless integration with the apps. The picture and sound quality are excellent, and the catch-up feature is a real bonus.
Customer support was responsive and helpful when I had questions. Considering the features and quality, Netgem TV offers incredible value for money. Highly recommended for anyone looking for a versatile and affordable TV solution!
5 August 2024
Unprompted review
Reply from Netgem TV
Hi Anna,
Thank you for reviewing our service and for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
Great product
I have loved using my soundbox provided by Netgem. It has allowed me to access French channels in the UK and loads of free apps. Highly recommend!
6 August 2024
Unprompted review
Reply from Netgem TV
Hi Nina,
Thank you for reviewing our service and for choosing Netgem TV and for sharing your positive experience!
Best regards,
Netgem TV Support
This NETGEM 4K Box is useless I haven’t…
This NETGEM 4K Box is useless I haven’t been able to access any HD (freeview) channels for some time now had enough of paying for an unproductive product…so I will be returning the box …
26 July 2024
Unprompted review
Reply from Netgem TV
Hi SA,
Thank you for bringing this to our attention. The issue you're experiencing might be due to a defective TV aerial reception. Please check your aerial and ensure all cables are securely connected to both the set-top box and the wall socket. After verifying the connections, go to your settings and retune the channels.
If this doesn't resolve it, please contact our 24/7 online support team, and we will assist you in diagnosing the root cause.
Best regards,
Netgem TV Support
Netgem is the most dreadful company I…
Netgem is the most dreadful company I have ever dealt with. The TV Box is unresponsive to the supplied remote control. It needs to be switched off from the power and switch back on in order the remote to work. After switching the tv box after a while you find it on standby mode, does not respond to the remote whereby you need to unplug it and plug back on for the remote to work.
The support team is unresponsive whatsoever. Their phone number on the Web is a wrong number. I will soon be cancelling my subscription.
4 July 2024
Unprompted review
Reply from Netgem TV
Dear Assebe Bedekadu,
Thank you for bringing this matter to our attention. There could be a few reasons linked to the issue you're experiencing. It could be due to your remote not being angled to the front of the set top box, there may be something obstructing the front of the box, you may need to change the batteries of the remote, or there may be software updates taking place (this is indicated by a flashing blue light on the set top box).
If this doesn't resolve your issue, please contact our 24/7 online support team, and we will assist you in diagnosing the root cause or alternatively, we can send out a replacement remote control.
Best regards
Netgem TV Support
Simple to set up and a great choice of…
Simple to set up and a great choice of channels. Works well on my phone too, very pleased.
19 June 2024
Unprompted review
Reply from Netgem TV
Hi Izzie,
Thank you for reviewing our service and we hope that you continue to enjoy Netgem TV.
Best regards,
Netgem TV Support
Absolutely love Netgem TV
Absolutely love Netgem TV! Cheap and cheerful, it has all channels I want and need in one place.
19 June 2024
Unprompted review
Reply from Netgem TV
Hi Lara,
Thank you for reviewing our service and we hope that you continue to enjoy Netgem TV.
Best regards,
Netgem TV Support
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