Have used TVMucho for over a year after the previous viewing platform vanished overnight (can't remember the name). Have been pleased with the service and all the UK channels I could watch or record.... See more
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Been watching Mucho TV for 3 years, no probs , all of a sudden today get an error message 477 also says suspended CDN resource. No way of contacting them,I guess my upfront 12 months subscription has... See more
TV much is an outstanding service, no hassle setting it up, loads of channels to choose from, no buffering and you can even record programmes to watch later, perfect for holiday if you want to watch y... See more
Generally we've had no problem with TVMucho through the the iphone/ipad app. Occasional bugginess but nothing a a couple of reboots of the software can't resolve. However, starting this week, we... See more
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Company details
Written by the company
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Contact info
United Kingdom
- tvmucho.com
Easy to use live the recording part do…
Easy to use live the recording part do not miss anything
21 September 2023
Reply from TVMucho SL
Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you find TVMucho easy to use and that you enjoy the recording feature.
We designed TVMucho with user-friendliness in mind, and it's fantastic to know that you're making the most of our recording functionality to ensure you never miss anything important. We understand how valuable it is to have the convenience of recording live content, and we're delighted to be able to provide that service to you.
If you ever have any more feedback, suggestions, or questions, please feel free to reach out to us. We're here to enhance your TV viewing experience and ensure your continued satisfaction.
Thank you for choosing TVMucho, and we appreciate your support.
Always quick response and quiet…
Always quick response and quiet helpful information
21 September 2023
Reply from TVMucho SL
Thank you so much for your kind words and positive feedback. We greatly appreciate your support and are delighted to hear that you've been satisfied with our service.
At TVMucho, our team is committed to providing quick and helpful assistance to ensure that you have the best experience possible. Your satisfaction is our top priority, and we're here to assist you whenever you need it.
If you ever have any questions or require assistance in the future, please don't hesitate to reach out to us. We're always here to help you with any queries or concerns you may have.
Once again, thank you for choosing TVMucho. We value your trust and are grateful for your continued support.
I had a code to log in
I had a code to log in. not working any more. And it was for life? Do not trust.
27 September 2023
Unprompted review
Reply from TVMucho SL
We appreciate your feedback and apologize for any inconvenience you've experienced with your TVMucho account.
It seems like there might be a simple solution to the issue you're facing. To get back into your account, we recommend trying to reset your password. Please follow these steps:
Visit the TVMucho login page.
Click on the "Forgot Password" or "Reset Password" link.
Follow the instructions provided to reset your password.
Check your email for a password reset link and follow the prompts.
This should help you regain access to your account. If you encounter any difficulties during this process or if you have further questions, please do not hesitate to reach out to us at support@tvmucho.com. Our support team is here to assist you and ensure that you have a seamless experience with our service.
Regarding your concerns about the lifetime code, we'd like to clarify that TVMucho offers subscriptions and access codes for specific time periods. If you have any questions or need further assistance regarding your subscription, our support team will be more than happy to assist you.
Thank you for your patience, and we look forward to helping you resolve this issue promptly.
Very good experience
21 September 2023
Reply from TVMucho SL
Thank you for sharing your positive feedback with us! We're delighted to hear that you've had a very good experience with our service.
If you ever have any questions, suggestions, or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure your continued positive experience.
Thank you for choosing us, and we look forward to serving you even better in the future.
Perfect app for those who live abroad
22 September 2023
Unprompted review
Reply from TVMucho SL
Thank you for your positive feedback! We're delighted to hear that our app is serving you well, especially for those living abroad. It's our aim to provide a seamless and enjoyable experience for all our users, no matter where they are.
If you have any more comments or suggestions on how we can make your experience even better, please feel free to share them with us. Your input is valuable as we continue to improve our services.
Once again, thank you for choosing us, and we look forward to providing you with the best possible experience.
The worst app online non stop buffering…
The worst app online non stop buffering tried it for years still buffering perfect internet speed test perfect the site itself is the problem as everyone says in comments impossible to watch anything with buffering also they dont refund so avoid edit i reached out to ye millions times by email its allways the same still buffering after ten years also ye dont do refunds discusting app go away impossible to watch anything even after ten years avoid for stress anxiety relief
22 September 2023
Unprompted review
Reply from TVMucho SL
We're genuinely sorry to hear about the buffering issues you've been experiencing with our app, and we understand your frustration. Your feedback is important to us as it helps us identify and address any issues in our service.
To better assist you and gather more details about your specific concern, we kindly request that you reach out to us directly at support@tvmucho.com. Understanding the specifics of your situation will enable us to investigate and work towards a solution.
We appreciate your feedback and value your experience with our service. Rest assured, we are committed to improving your experience and resolving any issues you've encountered.
Thank you for giving us a chance, and we look forward to assisting you in resolving this matter.
My wife subscribed to a monthly…
My wife subscribed to a monthly subscription. However whilst "my membership" shows an Active subscription, evertime I try to start a channel/programme, the pop-up "subscription required" juat keeps repeating itself, very frustrating!. Have trued via web en tvmucho app, same result
21 September 2023
Unprompted review
Reply from TVMucho SL
We sincerely apologize for the inconvenience you've experienced with your subscription. We understand how frustrating this issue can be, and we're committed to resolving it for you as quickly as possible.
To assist you further, we kindly ask that you contact our support team directly at support@tvmucho.com or reach out via the chat feature on our website. Our dedicated team is available to investigate and resolve the "subscription required" issue you've encountered.
Your satisfaction is important to us, and we appreciate your patience as we work to address this matter promptly.
Great app
Great app, you can keep up with all your favourite shows, why travelling or living abroad. Customer Support is spot on. May and Rod are great and always very polite and helpful.
21 September 2023
Reply from TVMucho SL
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying our app and that it's helping you keep up with your favorite shows while traveling or living abroad.
We take pride in providing excellent customer support, and we're delighted to hear that May and Rod have been so helpful and polite. We'll be sure to pass on your kind words to them.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to ensure you have a fantastic experience with our service.
i was able to sign up with not too much…
i was able to sign up with not too much trouble
21 September 2023
Reply from TVMucho SL
Thank you for sharing your sign-up experience with us. We're glad to hear that the sign-up process went smoothly for you.
If you ever have any questions or need assistance with anything related to your account or our services, please don't hesitate to reach out. We're here to help and ensure that your experience with us continues to be hassle-free.
Once again, thank you for choosing us, and we appreciate your feedback.
Works well but the GUI isn't the best
21 September 2023
Reply from TVMucho SL
Thank you for sharing your feedback about our service. We genuinely appreciate your input, and it's fantastic to hear that our service is working well for you.
Your thoughts on the GUI are valuable to us, and we believe that your insights can guide us in making important improvements. We'd love to hear more of your thoughts and suggestions on how we can enhance the user interface.
To provide your feedback or share any ideas, please feel free to reach out to us at support@tvmucho.com. Your perspective is essential to us, and we are eager to hear from you to make your experience even better.
Good quality of service
Good quality of service, good TV channels. Only problem is sometimes I lose Internet from you guys
21 September 2023
Reply from TVMucho SL
Thank you for sharing your positive feedback about our service quality and the variety of TV channels we offer. We're thrilled to hear that you enjoy those aspects of our service.
However, we understand that intermittent internet connectivity issues can be frustrating. We apologize for any inconvenience you've experienced in this regard. To address this concern and ensure a more seamless experience, please don't hesitate to reach out to our support team at [Customer Support Contact Information]. We're here to assist you and resolve any connectivity issues you may encounter.
Your satisfaction is important to us, and we appreciate your feedback as it helps us continually improve our services.
Frequent freezing.
Frequent freezing.
Mainly at peak viewing times.
Hope this is of assistance.
21 September 2023
Reply from TVMucho SL
Thank you for bringing the issue of frequent freezing during peak viewing times to our attention. We apologize for any inconvenience you've experienced.
To address this concern effectively, please reach out to our support team at support@tvmucho.com or chat with us on our website. Our dedicated team is ready to assist you promptly and ensure a smoother viewing experience.
Your feedback is valuable, and we're committed to resolving this issue to your satisfaction..
The connection consistently breaks…
The connection consistently breaks down! I don’t know if this is my internet. It functions on all other devices perfect.
21 September 2023
Reply from TVMucho SL
Thank you for taking the time to share your feedback with us on Trustpilot. We're sorry to hear that you've been experiencing connection issues with TVMucho, and we apologize for any inconvenience this may have caused.
We understand how frustrating it can be when your viewing experience is disrupted by a poor connection. While it's possible that the issue may be related to your internet connection, we'd like to investigate further to ensure that everything is working seamlessly for you.
To better assist you and resolve the connection issues you're facing, could you please reach out to our dedicated support team at support@tvmucho.com? Our technical experts will be more than happy to help you troubleshoot and identify the root cause of the problem.
Your satisfaction is important to us, and we want to ensure that you have a smooth and enjoyable experience with TVMucho. We appreciate your patience and look forward to assisting you in resolving this matter.
Living in Cyprus not easy
Living in Cyprus not easy, or, cheap to get programs from UK. I would be lost without TVmucho, especially in the winter. Would and have recommend it to anyone living outside UK. 👍🏻
21 September 2023
Reply from TVMucho SL
We truly appreciate your kind words and the time you took to share your experience with TVmucho on Trustpilot. We understand that living abroad can come with its own set of challenges, and we're thrilled to know that our service has made it easier for you, particularly during the winter months.
At TVmucho, we are committed to bridging the gap for expatriates like yourself, ensuring that you can access your favorite UK programs no matter where you are. It's heartwarming to hear that you would recommend our service to others facing similar situations.
If there's anything more we can do to enhance your viewing experience or if you have any questions or suggestions, please don't hesitate to reach out. We're here to ensure that you stay connected to the content you love.
Very good service from this company
Very good service from this company. Been a customer for some years now and would hate to live without it, especially when Strictly Come Dancing is on :-)
The option to save recordings is good too. Highly recommend.
21 September 2023
Reply from TVMucho SL
Thank you so much for taking the time to share your feedback with us on Trustpilot! We're absolutely delighted to hear that you've been enjoying our service for several years and that it has become an essential part of your entertainment experience, especially during the excitement of Strictly Come Dancing!
Our team is dedicated to providing you with the best possible service and features, and we're thrilled to know that you find our recording option valuable. It's our goal to ensure that you never miss a moment of your favorite shows.
Your recommendation means the world to us, and we truly appreciate your continued support. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We're here to make sure your entertainment needs are met to the fullest.
Thank you again for choosing us as your entertainment provider, and we look forward to serving you for many more years to come.
Better connection than last year but…
Better connection than last year but still slow to connect on occasion and too often I am asked to log In .. it’s not necessary to keep logging in!
21 September 2023
Reply from TVMucho SL
Thank you for sharing your feedback about your experience with TVMucho. We appreciate your input and are committed to making your streaming experience better.
We're pleased to hear that your connection has improved since last year. However, we apologize for any occasional slow connections and the inconvenience of frequent logins.
To address these concerns and assist you further, please don't hesitate to reach out to us. You can contact our customer support team through our website's live chat during our operating hours, or you can send an email to support@tvmucho.com.
Your feedback is essential to us, and we're dedicated to ensuring your satisfaction with TVMucho.
I like it
I like it. I like it a lot. In fact, I love it. But it works better on certain TV's which oddly enough, the newest TV it is very slow. However, both smart TV's, it works better on which are five years older. Works amazing on tablets.
21 September 2023
Reply from TVMucho SL
Thank you so much for sharing your positive feedback with us! We're thrilled to hear that you love our product and that it works exceptionally well on your smart TVs, especially the older ones. It's interesting to note that it performs better on those TVs compared to the newest one; sometimes, compatibility can be a bit unpredictable. However, we're delighted to know that it works like a charm on tablets.
Your insights are valuable to us, and we appreciate your support. If you have any further feedback or suggestions, please don't hesitate to share them with us. We're constantly working to improve our product and ensure it meets our customers' expectations across various devices. Thanks again for being a part of our community, and we hope you continue to enjoy your experience with us!
Payment method.
First i receive about 20 e-mails regarding payment on my account for no reason. Today i cannot log in becouse i have to update my payment method. WHY. Tried to contact Mucho on Chat. No luck, and even the "message us" button does not seem to work. Im hanging on to my money untill i find out whats going on.
19 September 2023
Unprompted review
Reply from TVMucho SL
Hi John Taylor,
We have looked into our records and we see that you were able to chat with one of our Support Agents regarding your login 2days ago and your concern is about your login credentials. Please check your email since we have sent you a message so that we can help you with your concern.
Regards,
TVMucho Team
Feedback upgraded based on a positive response from TV Mucho
I originally gave a less positive review, based on a specific experience which I had with TV Mucho. I am revising it now to give them upgraded feedback - based on the positive follow-up which they provided, in response to my complaint and concerns.
The customer service manager (Rich) reached out to me personally, on the back of my negative experience and did so in a constructive manner. I got an apology for the experience (which is always appreciated) and an assurance that things will improve.
He has engaged with me positively and proactively to assure me that the original issues raised would be resolved going forward. And that my previous experience with a customer service agent would not be repeated.
On that basis therefore I am - for now - revising my original feedback accordingly.
17 September 2023
Unprompted review
Reply from TVMucho SL
Dear Alkaiah Wolf,
We would like to express our gratitude for bringing this matter to our attention. We extend our heartfelt apologies for the incident that occurred. One of our managers has already sent you an email to address your concerns, and we sincerely hope you will consider giving us an opportunity to rectify the situation. We eagerly await your response.
Best regards,
The TVMucho Team
We constantly get good service response…
We constantly get good service response particularly from John but unfortunately TVMuvho cannot support the number of users, it freezes, shows pictures of satellite - but why it should all be fibre or adsorption - who ever would use satellite from Uzk Chanel’s now.. it is not possible in France or Spain for continuous service.
16 September 2023
Unprompted review
Reply from TVMucho SL
Dear Mike Shopland,
Thank you for your feedback on TVMuvho. We're pleased to hear that you've generally had good service, especially from John.
We're sorry to learn about the issues you've experienced with freezing and satellite pictures. We understand how frustrating this can be. Service quality can vary based on a lot of factors, and rest assured that we are considering all of these to provide you with quality service without interruptions.
We're constantly working to improve our service, and your feedback helps us identify areas for enhancement. If you have specific concerns, please reach out to our customer support team for assistance.
Thank you for your support. We're committed to providing you with the best service possible.
Best regards,
TVMucho Team
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