Trustee Plus 

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Hello remzi

I have been using Trustee Plus for over a year, and unfortunately I continue to experience recurring issues with this platform. On November 28, I transferred funds from my personal wallet to my Trustee account to make Christmas purchases. Immediately after the transfer, the transaction was blocked.

Transaction ID - 54869229859853
Ticket ID #53956758

I contacted Support, and they requested a full verification process, including submission of all required documents. I provided everything on November 29. I was informed that the AML review would take 3–7 days.

However, more than 11 days have now passed, and my funds remain completely inaccessible. Support only responds with vague instructions to “keep waiting,” without providing:
• any explanation for the block,
• any clear timeframe for resolution,
• or any legal justification for withholding my money for such a long period.

Since the funds were sent from my personal wallet, I asked Trustee to return the transaction and close my account. The response was that this is “not possible until AML verification is completed,” even though the verification timeframe communicated earlier has already been surpassed.

As of today, December 11, my funds are still frozen. I have not been able to purchase Christmas gifts, and my financial plans have been severely disrupted. Previously, when my transactions were blocked, issues were resolved within 2–3 days. This time the delay is unreasonable and unexplained.

I expect Trustee to:
• complete the AML review within the timeframe they themselves communicated,
• restore access to my funds immediately,
• or return the transaction back to my wallet without further delay.

If the situation is not resolved by the end of the week, I will have no choice but to escalate this issue through official regulatory channels, as I hold a European residence permit and am legally entitled to file complaints with national authorities.

At the moment, I cannot recommend Trustee due to the lack of transparency, unclear policies, and prolonged blocking of customer funds.

Trustee Plus (trusteeglobal.eu) is an absolute scam! I've received funds into my wallet for the past 3 years to receive payments regularly. However, last transactions they decided to block.

This is even more outrageous because I’ve been receiving funds from this exact wallet for years without any issues. No explanation, no warning – just sudden blockage of my money. I contacted their customer support repeatedly, but they refused to provide any clear answer. They completely ignored my requests for a refund.

It’s clear that Trustee Plus has no regard for its users or basic financial transparency. They are holding my money for no reason, and I have no clue when, or if, I will ever get it back.

If you are considering using this platform, don’t do it. The lack of communication (in-app chat only), their refusal to explain or fix the issue, and the unjustified blocking of my funds make them completely untrustworthy.

I’m escalating this matter to regulators and will do everything I can to warn others. Stay far away from trustee plus

bad expirience
i had trustee plus for a while now and it never had any problems.
but a few days ago i cashed out onto my wallet (1150$) and it got blocked for AML reasons.
i wrote the support and they told me to send my id (which i already verified when creating the account?)

i did that, then they asked me what my income source is, what i do for a living, screenshots of my cashouts and deposits. overall very weird and sensetive infos.

then they told me to wait 3-7 business days while they check the info and its already been two days.

but the most concerning fact is that if i look up reviews about this, a lot of people have the same problem and it feels like they are telling me to wait 3-7 days over and over again

i can prove everything of this transaction (hash id, screenshots etc.)

please give me my money, otherwise i feel like im gonna need to get a lawyer to file inquires with financial and judicial authorities in lithuania in order to resolve this matter..
im gonna do everything in my power to get my money because it is MINE.

my id is: k5vhysy4te
signature id: 4RTMDEWBcT4iSgd3H7zfn8if3mz1pYxLGEFJgf7P9r9vBRex72Gh3N6phkcxMEQwis3K9n8iFTDAFtweyWu3PKKc

Title: Frozen 9,700 USDT without explanation — Trustee Plus

I deposited 9,700 USDT to my Trustee Plus account on 16 November 2025 (transaction hash: [b9f7b7f5120401f914f2d72b0ab0fb7583f8254646448f6f768d358d358f30bb]). Immediately after the deposit, my funds were completely frozen under the pretext of an “AML investigation”.

Despite repeated requests, Trustee Plus has:
• Not provided a clear legal or factual reason for freezing my assets
• Not given any specific deadline for resolution
• Not issued any official compliance conclusion
• Retained my funds without a court order or regulated decision

I am ready to provide full proof of the legal source of funds (blockchain transactions, exchange withdrawal history, identity verification), but the company refuses to define a review period.

This is a serious issue for customers and shows lack of transparency and proper compliance procedures.

My withdrawal was blocked without any reason when I reached out to customer support they said I broke some rules which I know nothing about and wasn't stated in the contract. My money has been stuck with them for months without been able to collect it out. It's really painful knowing that I trusted them and been treated like this. I feel helpless knowing that I can't do anything about it. Now with cëntury 100 it's a different pace altogether. More selective, more thought out, feels like they're focused on long term, and not just about moving lots, but building real value.

My anonymous ID: dylqevlhyl
Problematic transaction: 54309187650604

This is an update to my previous review, because the situation has only become worse.

Today is December 2, and nothing has been resolved. Trustee Plus continues to ignore the issue.

I’ve been using this service for almost a year with zero problems. But on 26.11, during a simple purchase, my card suddenly stopped working. When I opened the app, I saw the message:
“You are prohibited from using the card, contact support.”

At that moment, I had around €3000 on my balance.

Later, support told me they “have questions” about a 20 USDT incoming transaction from 21.11. Because of this insignificant amount, they blocked my ENTIRE balance, without warning, without explanation, and without any timeframe.

Since then, for days, all I get is the same robotic reply:
“please wait, we cannot tell you how long the check will take.”

Meanwhile, I cannot use my own money. I had to take a high-interest micro-loan just to buy food and pay rent, because Trustee Plus froze my last savings with zero real communication.

At this point, this no longer looks like a “security check.”
This looks like a fund-freezing pattern, and it raises very serious concerns.

Because Trustee Plus is a Lithuanian company, I am now preparing formal complaints to the following authorities:

FNTT – Financial Crime Investigation Service of Lithuania

Lietuvos Bankas – the Bank of Lithuania (financial supervision)

European Consumer Centre (ECC)

EBA consumer protection

Holding a customer’s €3000 over a 20 USDT transaction without any deadlines or explanations is not “verification.”
It is unacceptable and potentially illegal under EU consumer protection and proportionality rules.

I will continue posting updates until this case is resolved.
People deserve to know the real risks before trusting this service with their money.

I have used trustee plus as a service provider for their crytpo-to-credit card services for about 6 months. Upon creating my account, I went through a full KYC process and all requested information was provided and my account was approved. When conducting first transfers, everything went fine. Card works in shops and to withdraw cash from atms equipped with NFC as the card is digital. No problems.

About 10 days ago I made a BTC deposit with normal expectations of service as before. This was not a small amount of BTC and I was expecting normal processing as before. My BTC was purchased from a reputable exchange which follows privacy protocols as allowed by law and the bitcoin blockchain.

Transaction was immediately blocked by Trustee Plus and I was told to contact support. I did this immediately. The support is only available within in-app chat and THERE IS NO OTHER WAY TO CONTACT Trustee Support. This is the first disappointment for a financial service company. Immediately I was asked with a full (unacceptable) list of highly sensitive information as well as again providing documents which I already provided upon creating the account WITHIN IN-APP CHAT. At this point they asked for also screenshots of personal crypto wallets. In fact screenshots of the relevent transactions are not enough and they ask for a full screenshots of the used wallet to send the transaction. For novice users this is highly dangerous request, as some wallets can be displaying sensitive information that should never be shared with anyone, nevermind on an in-app (possibly unencrypted) chat. Nonetheless, I submitted all requested information. I asked for explanation, the answer was that it's an unusual transaction, without any further explanation.

I fully understand the law requirements and can appreciate the platform's necessity to do these checks but....

Following submission of requested documents and answering all of the questions (some of which have nothing to do with EU law) I was told the verification will take up to 7 days. After 3 days they asked again (now with a different customer service agent) some questions which I already answered. I again answered and asked for further explanation. No explanation was given other than it is an unusual transaction and some vague definitions about dirty coins and dark parts of networks.

Now 10 days have passed since initial deposit, so 3 days late from initial explanation of 7 days, already. I ask for update. THEY AGAIN ASK A QUESTION THAT WAS ANSWERED ON DAY 1. "Where did you buy BTC and explain in detail....".

THIS IS UNACCEPTABLE BEHAVIOUR FROM A FINANCIAL SERVICE COMPANY.

I have now informed them that since they have failed in providing acceptable service (and a failed meating of the deadline to approve the transaction) and asking same questions over and over again that I no longer trust their service and wish to have my funds returned to me. The only answer is that it is an unusual transaction and that they do not follow the timeline in that case.
Again no information about possible extended time it would take.

Every time you speak in the chat, it is a different person and they all seem like AI bots and are very vague.

Recommendations to company: State in BIG BOLD LETTERS when account is being created that your KYC and AML processes will have unlimeted amount of time to complete when customers send you their crypto. You misrepresent your verification service as my account was fully verified but when sending you funds, you receive them and freeze them for indefinite amount of time.

You use terms like "Dirty Coins", dark parts of the network etc... For novel users once this terms are used it is extremely difficult to prove otherwise (ie. wallets or exchanges they request screenshots of from the users may be long deleted).

I see now that Trustee has a "dirty coin" checker (i can't post the link but it is on their website as aml-checker) this should be integrated into the mobile app and you should be warned that it is a "dirty coin" and your funds may be frozen indefinitely if you proceed to deposit them. Although, even this (as all other tools of this type) will would result in false positives that unnecessarily delay customer's experience on the platform.

I will update if situation changes.

user ID: um6wq09ulg

ABSOLUTELY AVOID FOR CRYPTO USERS!!!

Finally,a crypto app that doesnt freeze or act weird.I swap USDC to EUR in second.The card works everywhere even tested it in a tiny Greek village))) Havent felt this kind of convenience in while

Terrible experience. The service demands unsafe and unnecessary personal data, including selfies with cards, just to close an account. This clearly violates basic privacy standards and normal KYC practices. Support is unhelpful and ignores simple requests. I do not recommend using this service.

Using this application for a few weeks and still don't have any problems.

Absolute scam. I have deposited 636 USDC from an address I always use. First they have stopped my transaction due to verification purpose which holded my funds for 7 days. Now they are saying that more in depth checks are required and that I might get MY OWN money at 26th of Jan 2026. That is literally next year. I need to wait more then 2 months to get my own money? Moreover, they are refusing to refund the money to the sender address. I am disgusted by this behavior, and I am scammed. Please note that I transfer from the same address to numerous other wallets and NEVER in 3 years I had any issues. But with these scammers, I guess this is how they do business. I will never use this platform again in my life, and I strongly suggest everyone else not to use it, unless they want to be robbed. Disgrace.

I have been using Trustee plus for two years and it worked very well. Also, they have great customer support, that replies quickly to questions you might have.

I had horrible experience with Trustee Plus. They blocked 2400euro and held it for 3 months.

For some reason my previous review with detailed explanation was deleted.

I do not recommend getting involved with these scammers. My brother returned a €400 debt. Trastee Plus blocked the transfer, allegedly for verification purposes. They promised to review the matter within 4-7 business days. It has been 10 days and I still have not received a response. They do not provide an official explanation. I will file an official complaint with the police and the financial services regarding this fraud.