There was an error on the screen of subscribing to the site and paying, so I asked for cancellation, but an additional payment was made a few days later, so I inquired. A counselor responded quickl... See more
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See what reviewers are saying
Kevin helped me resolve the issue. Many thanks Kevin. Wishing you all the success for your future. Kind regards Ayesha
Truplay digital has charged my account twice for the membership that i was unaware of or used. Even after contacting customer service after the first charged i waa promised a refund and cancelation an... See more
Company replied
I had acidentally requested ongoign subscription (not intended to do so). I wrote to the trueplay to cancel. They not only promtly cancelled but agreed to Refund as well Thanks Kevin
3.6
Average
298 reviews
Hasn’t replied to negative reviews
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Do not give them your credit card data
Do not give them your credit card data! theyll continue taking money from your bank account!
4 May 2024
Unprompted review
Reply from Trueplay
Dear Marions,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Their service is the best
2 May 2024
Unprompted review
REFUND
A couple of months ago a mistake was made by lil nephew who somehow clicked and subscribed to Trueplay with he himself not knowing as he saw some sneaker he wanted.I found my account being deducted money I was not aware of and upon discovering this, I contacted the company and a gentleman by the name of Eugene was kind enough to listen to my story and guaranteed me my refund. I’d like to praise and thank Eugene for his patience while I explained the story and for sticking to his word regarding the refund.
26 April 2024
Unprompted review
friendly customer response
There was an error on the screen of subscribing to the site and paying, so I asked for cancellation, but an additional payment was made a few days later, so I inquired.
A counselor responded quickly and kindly.
If it wasn't for his help, he would never have been able to solve it or find the content by himself.
It would be nice if there were clear cancellations and refunds on the product page for users to find.
19 April 2024
Unprompted review
My husband downloaded this
My husband downloaded this. Eff knows what it is. But $90 a fortnight? How do I cancel this?
9 April 2024
Unprompted review
Reply from Trueplay
Dear Elisabeth,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I tried to buy something online but it…
I tried to buy something online but it kept asking me to approve payment so i cancelled it as was to wary but now it’s saying i have a subscription and will take 48.30€ in 3 days i have tried to cancel but don’t know what is happening beware this is a Scam…AVOID!!
3 April 2024
Unprompted review
Reply from Trueplay
Dear Spida ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Support from Anya at trueplay.digital…
Support from Anya at trueplay.digital has been prompt and very helpful. Once the situation was explained and investigated the matter was resolved immediately and satisfactory.
30 March 2024
Unprompted review
Reply from Trueplay
Dear Jean Paul ,
Thanks for letting us know about the issue you faced.
We are happy to inform you that your request has been adequately addressed and rectified.
Customer satisfaction is our top-priority.
We value your cooperation and patience throughout the resolution process.
Have a nice day!
Ayla
The team dealt with my query
The team dealt with my query. I was able to discuss in depth my questions
28 March 2024
Unprompted review
Reply from Trueplay
Dear Nina,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
If I could give 0 stars
Changed rating as help was promised. If TruePlay will keep their word, the rating will remain at 4*
27 March 2024
Unprompted review
Reply from Trueplay
Dear Anca,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent her an email, please make sure to reply.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Money is being withdrawn from my bank…
Money is being withdrawn from my bank account I don't know what for.
4 March 2024
Unprompted review
Reply from Trueplay
Dear David ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
All problems fixed
Money is coming out of my account don't know why as not sure who you are.
Please help so this can be stopped before I contact my bank
Thank you
Had call today lovely lady has sorted this all out
10 March 2024
Unprompted review
Reply from Trueplay
Dear Pantry ,
Thanks for letting us know about the issue you faced.
We are happy to inform you that your request has been adequately addressed and rectified.
we sent you an email, please make sure to check your inbox.
Customer satisfaction is our top-priority.
We value your cooperation and patience throughout the resolution process.
Best regards,
Ayla
I pay for a special from Temu online shop.It shows on my bank account but Temu shop know of nothing. There is not such a special at there online shopping platforms
I see a special from Temu onlineshopping. I respond to it and pay my R38 fee just to find out from Temu there isn't such a special with them
8 March 2024
Unprompted review
Reply from Trueplay
Dear Jorrie ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
You have taken money out of my account…
You have taken money out of my account and I don’t recall have anything to with this site.
5 March 2024
Unprompted review
Reply from Trueplay
Dear Toiyab ,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Subscriptions taken out that I wasn't…
Subscriptions taken out that I wasn't aware of but Trueplay advised me that I would be refunded the full amount and the process would be delt with immediately. Very helpful telephone conversation
4 March 2024
Unprompted review
Reply from Trueplay
Dear Sarah,
Thank you for the review and we are so glad that you are happy .
Feel free to reach out to us anytime.
Best regards
Ayla
We would like to cancel our subscription thank you
We would like to cancel our subscription please thank you we don't know how we connected to this site,we've canceled our credit card and opened a new one and money is still been deducted into true play digital
11 February 2024
Unprompted review
Reply from Trueplay
Dear Miller,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@trueplay.digital for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Dishonest
UPDATE: Following my review from 5 days ago, I have been contacted by Trueplay to refund me the charged sum, therefore, for their prompt assistance, I will change my rating to 4 stars.
I have tried to buy on item and the transaction was denied. Straight away, I have received an email from Trueplay that I have subscribed for a gold membership and will be charged at the end of the month. Got chatting with someone and been promised a cancellation on the said subscription, even received an email of confirmation. When checking my bank account, I have discovered that Ive been charged 8.80£. Really annoyed with all this situation because at no point I have been informed about this subscription. If I would have known, I would have not accepted. Its fair to inform people so they can make their own choices.
Tomorrow will try to get back in touch with them to get my money back. Its not a fortune, but I dont agree with their style.
My advice to everyone, stay away from dodgy sites and definetely away from Trueplay.
27 January 2024
Unprompted review
Customer service- took time to look…
Customer service- took time to look into my concern- following misunderstanding- transferred me to correct team and are currently rectifying
25 January 2024
Unprompted review
Reply from Trueplay
Dear L FN,
Thank you for your review.
We are really happy that you are satisfied with our website.
Wishing you a wonderful day!
Kind regards,
Ayla
Scam
Thanks for replying. But Under protest I will abide by your request to three stars, so I can have my refund as you have stated in your email to me. But for the record and for your records I have printed out what has been said between communication between us. So I hope that you keep to your promise.
Regards Paul B.
25 November 2023
Unprompted review
Reply from Trueplay
Dear Paul,
I wanted to address the concerns you've raised regarding TruePlay and assure you that we take your feedback seriously. It seems there may be a misunderstanding, and I'd like to clarify some key points:
1. TruePlay provides limited, non-exclusive, and non-transferable access to digital content based on each service plan's description.
2. Subscription plans automatically renew, but users have the option to cancel with a 14-day notice via the personal account or customer service.
3. Immediate cancellation without the 14-day notice is available by selecting this option in the personal account and making a final payment of 9.70€.
4. Upon cancellation, access to content ceases at the end of the billing cycle, and users can switch between content plans at any time.
5. Difficulties accessing digital content due to email provider or mail server issues can be addressed by our customer service team.
6. Trial periods are offered, and users must cancel before the trial ends to avoid future charges.
7. Occasionally, TruePlay.digital offers free or discounted temporary periods for content access plans.
I believe there might be a misinterpretation of our subscription process. We value transparency and aim to provide a clear understanding of our services.
If there are specific concerns or charges you would like us to review, please contact our customer service team. We are here to assist you in resolving any issues and ensuring a positive experience with TruePlay.
We appreciate your feedback and the opportunity to address this matter. Thank you for your understanding.
Best regards,
Violet
Fraud scammers
Who are they keep getting debited everyother day blocked card but they still do it so that's pointless the bank has refunded me because they keep letting them take it does not appear in direct debit or standing order but they keep taking 16.99 every 2days the bank has closed that account and made a new one for me and even set up all direct debits I approved I have never even heard of this company the only thing I done before it started was I signed up for temu. Quick up date they tried to blackmail me into changing my review to a min of 3 stars and give a positive feed back then they will refund the money they stole I have it in email them saying they will give the money back after I change my review but I refuse to if anybody would like to see the emails just ask I will forward to you as proof they tried to blackmail me
2 October 2023
Unprompted review
Reply from Trueplay
Dear Jonny,
Thank you for sharing your experience.
We really do apologize for the inconvenience you may have experienced but our goal is for you to have the best shopping experience.
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
However, on checking, I can see you were not charged that amount.
Please reach out to us on our email: support@trueplay.digital so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Looking forward to hearing from you.
Kind Regards,
James
Trueplay.Digital is a pure scam operation!
Warning: Trueplay.Digital is a scam!
On April 13th 2023, I received an email apparently signed by Fedex (yes, I know, I should have checked more thoroughly..), stating that Fedex had failed to deliver a package to me as I was not at home. Since I expected a shipment via Fedex at the time, I didn't have any initial doubt about this email. The email contained a link to a site where I apparently could set a time of the next delivery attempt. This process included a Eur 2 payment to Trueplay.Digital, which I thought would be OK if it meant that I could set the delivery time down to the nearest hour.
It also meant that I had some sort of membership of the site.
A couple of days later, Gmail put the mail correspondence in the spam folder, and I finally discovered that the email was not from Fedex at all! On April 16th, Trueplay.Digital charged me an additional Eur 6.95, (for no apparent reason).
I wrote an email to Trueplay.Digital to cancel my membership, and have the latest charge refunded. I sent 3-4 emails complaining and asking about their behaviour. They refused to refund anything.
Their reply is typically like:
"Your request (1659733) has been updated. To add additional comments, reply to this email.
Dear A...,
Thank you for contacting us!
Our goal is to provide you with the best customer service as possible and to ensure your 100% satisfaction.
Please be aware that as explained in our Terms and Conditions the cancellation fee is a non refundable charge.
This fee of 6.95EUR is the membership cancellation fee for opting out of your 14-days subscription cycle.
What I can do for you today is confirm the account is cancelled and no future charges will be billed to you. The cancellation fee is the ONLY charge that will be charged at this time.
Thank you for being a valued customer.
Please let us know if you have any questions and we will be happy to assist!
Kind Regards,
Jonah Customer Support"
The so called "cancellation fee" was charged before I sent my cancellation-email, by the way.
Since I paid with my VISA-card (or rather "was scammed through my VISA card"), I had to cancel and re-order my card for security reasons.
PS:
Note that Trueplay.Digital offers to refund (some of) the money in exchange for better reviews (3 stars or better). This is clearly written in some of the reviews on this page on Trustpilot, and I also got such an email from them. I refused to give in. Trueplay.Digital behaves like a corrupt entity.
13 April 2023
Reply from Trueplay
Dear A B,
We are really sorry to read about your response but we do not know anything about a fedex email
The way our system works is that it has a two step process in seeking your consent . It will only create an account when a user signs up and completes it after the terms and conditions is agreed.
As a User of the Website you have the option to purchase the products of their choice offered on the Website, or to become a member of the loyalty or membership program, making recurring credit top-ups to benefit from more advantageous conditions.
In the event that you wish to cancel your membership plan, There are two options;
- You can cancel the membership service without incurring extra fees if remain with the current membership for an extended period of thirty (30) days starting the date of the request, or
- You can cancel the membership service with immediate effect by paying 6.95 EUR
Feel free to reach out to us on our email: support@trueplay.digital so we can discuss your experience. Your comments are invaluable to us and we will take them into consideration.
Kind Regards,
James
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