Truegrace Reviews 144

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique, and long-lasting fragrances, which are often described as natural and not overpowering. Many appreciate the efficiency of the delivery service, noting that orders arrive quickly, often sooner than expected, and are well-packaged. Reviewers frequently highlight the ease of ordering and the overall positive shopping experience. However, some customers encountered issues with product packaging, specifically with bottles lacking dropper systems, making them inconvenient to use. There were also isolated instances of delivery delays or damaged items, though the company generally resolved these issues promptly.

What people talk about most

Product

Consumers find product to be positive. Many reviewers praise the excellent quality and divine, long-lasting... See more

Quality

Customers consistently express satisfaction with the quality of products. Reviewers praise the excellent and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been loyal to this "92" body lotion for several years now, ever since I first discovered it in Hong Kong. Back then, it was a hidden gem amongst beauty brands. What truly captivates me is... See more

Company replied

Rated 5 out of 5 stars

I placed a small order of True Grace products which arrived within a couple of days. Room diffuser refills of my favourite fragrances. I like to have different fragrances in different rooms and my fri... See more

Company replied

Rated 5 out of 5 stars

I bought the Black Lily reed diffuser refill after smelling it at a friends house. It is an amazing scent and super long lasting! I went away on holiday for 10 days and when I got home and walked thr... See more

Company replied

Rated 5 out of 5 stars

Tried the Wild Mint diffuser for the first time to help with the whiffy under sink cupboard in our new kitchen. What a difference! Definitely the “strong fragrance” promised and as replacing the sink... See more

Company replied


Company details

  1. Candle Store

Written by the company

Makers and purveyors of fine perfumed goods, toiletries and dining candles. All our products are hand-finished in our carbon-neutral factory utilising age-old techniques and sustainable ingredients & packaging. Founded in 2003, we remain an independently owned business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great Service and Products

Had an issue with the product being damaged in transit, but Truegrace replaced this with no question whatsoever.
Love their products, portabello oud and amber and the nicest scents!

21 November 2025
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Reply from Truegrace

Glad you like our Portobello Oud and Amber. Thank you for the great feedback

Rated 5 out of 5 stars

Great customer experience

What excellent quality candles at a really good price. I also really love their dinner candles for the variety of colours available and the quality. Next day delivery was a surprise bonus. My go-to brand for affordable luxury.

22 December 2025
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Reply from Truegrace

Thank you for the great feedback :-)

Rated 5 out of 5 stars

If you want quality go to True Grace! ithe quality of your…

The five is for the quality of your product and not for the last order, which I believe was your original scent? In any event it was very nice but it just reinforced how much I am more your library scent which I shall reorder. Thank you.

22 December 2025
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Reply from Truegrace

Thanks for the great feedback. Glad you enjoy our Library scent

Rated 5 out of 5 stars

Long last candle and fragrance

Good delivery, good purchase page, wonderful smell, definitely 5 star!, long lasting candle and fragrance

17 December 2025
Unprompted review
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Reply from Truegrace

Thanks for the great feedback!

Rated 5 out of 5 stars

Absolutely wonderful products….I just…

Absolutely wonderful products….I just have to keep coming back. My favourite is their Portobello Oud….such a stunning fragrance.

24 November 2025
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Reply from Truegrace

Thank you for the feedback Kev, Portobello Oud is one of our favourites as well.

Rated 5 out of 5 stars

I wanted something a little different…

I wanted something a little different so found True Grace and read some reviews.
I was looking for a church smell and saw a feed on mums net.
I bought a few things candles, soap and a reed diffuser.
All gorgeously packaged and arrived within a good time. The goods are amazing and I love the smell of the house from the reed diffuser.
Great company and would love to use you again and spread the word.

21 November 2025
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Reply from Truegrace

Thank you for the positive feedback, glad you're enjoying our products.

Rated 5 out of 5 stars

A Great British company

A Great British company, products are of the highest quality. Definitely would recommend.

21 November 2025
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Reply from Truegrace

Really great feedback Jane. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch
Courteous and helpful

21 November 2025
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Reply from Truegrace

Thank you for the great review

Rated 5 out of 5 stars

Always excellent quality

Always excellent quality. The perfume lasts throughout. The scents are natural and never over sweet. I wouldn’t dream of buying any other make

23 October 2025
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Reply from Truegrace

Thanks for the great feedback Bev.

Rated 5 out of 5 stars

My shopping experience was first class…

My shopping experience was first class with a first class company who only sell first class products.
The most difficult thing about it is which beautiful fragrance to choose 😊

23 October 2025
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Reply from Truegrace

Hi Karen, thank you so much for taking the time to leave us such great feedback!

Rated 5 out of 5 stars

Gorgeous products

Gorgeous products, fast service with effective packaging.

22 October 2025
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Reply from Truegrace

Thank you for leaving us such positive feedback Anna.

Rated 5 out of 5 stars

Excellent products with delightfully…

Excellent products with delightfully divine warming scents - heavenly. Solid rich scents, not sickly or over powering.

22 October 2025
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Reply from Truegrace

Thank you so much for the great feedback Dee.

Rated 5 out of 5 stars

A Timeless Love: My Go-To Rose Body Lotion

I’ve been loyal to this "92" body lotion for several years now, ever since I first discovered it in Hong Kong. Back then, it was a hidden gem amongst beauty brands.

What truly captivates me is its impressive natural and elegant rose scent—subtle yet sophisticated, like a fresh bloom in a high-end garden. It’s not overpowering; instead, it lingers delicately on the skin, leaving a refined, feminine aura that makes me feel pampered all day.

The formula is perfect for daily use. It absorbs quickly into the skin without any greasy residue, and right upon application, it smoothens everything out, transforming dry or rough patches into silky softness. My skin feels hydrated, supple, and nourished for hours, making it perfect for year-round care, especially in drier climates.

Overall, it's reliable, effective, and a little touch of elegance. I can’t recommend it enough. 5/5 stars!

22 October 2025
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Reply from Truegrace

Hi Cecelia, thank you so much for the feedback. Cedar & Rose is one of our favourites scents too, so its good to hear someone enjoys it as much as us.

Rated 5 out of 5 stars

Gorgeous diffusers. The diffusers were easy to order and I…

The diffusers were easy to order and I immediately received an email to confirm my order. I was informed that the order would be delivered in two weeks. However I received them in four days; a lovely surprise! I am always amazed at the beautiful and exquisite quality of these products. Thank you!

20 October 2025
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Reply from Truegrace

Thank you for the great feedback! Glad we we abel to deliver your order earlier.

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