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Treatwell Reviews 

17,909
•
TrustScore 4.5 out of 5

4.7

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Looking at 2,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, friendliness, and attentive approach, making every visit pleasant and comfortable. Many highlight the high quality of service received, often leading to outstanding results and a truly enjoyable overall experience. Reviewers frequently commend the welcoming atmosphere and the ease of the booking process, which contributes to a smooth user experience. People appreciate the consistent quality of treatments and the caring nature of the professionals, ensuring they feel relaxed and well looked after from start to finish.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the amazing and excellent service from... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as exceptional... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standard of services, from... See more

Booking process

People report positive experiences with the booking process, finding it easy to use, smooth, and intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my haircut! Zac suggested waiting until autumn for a curtain fringe instead of doing it now, and I really appreciated his honest, professional advice. He paid so much attention to ever... See more

Rated 5 out of 5 stars

Magda is extremley knowledgable in the areas of nails. Gives great advice. Supports you throughout your treatments. A lovely little salon, equipped with lots of colours to choose from. Advice and Trea... See more

Rated 5 out of 5 stars

Highly trained and skilled nail techs and very professional and hygienic service, highly recommend. Best pedicure I’ve ever gotten and got biab overlay with extensions and nail art exactly how I wante... See more

Rated 5 out of 5 stars

I needed a massage urgently and didn’t know where to go. I found Treatwell, and was able to get a same day appointment. The booking process was easy to use and I chose to pay ahead. There was also a... See more

Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,909)

5,200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Really lovely

Really lovely, Demi was amazing and really sweet. Quick process, will definitely be going back. To those who are worried if the place actually exists, it does, and it's amazing!!

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Hannah is amazing at what she does

Hannah is amazing at what she does, I had lymphatic drainage and Indian head massage, was amazing came home feeling so relaxed and fresh. Hannah’s also so friendly and caring, always makes the experience so calming and peaceful.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant hair stylists

Brilliant hair stylists, beautiful clean and welcoming place. And they give u the best experience all over from start to finish. 100% recommend this place and it's workers.

9 June 2026
Unprompted review

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