Treatwell Reviews 

17,846
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,034 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, attentiveness, and professionalism, highlighting their expertise and caring approach. Many also commend the excellent service, noting the high quality of treatments and the relaxing atmosphere provided. The user experience is frequently described as positive, with people appreciating the ease of the booking process and the overall smooth operation. However, some people were dissatisfied with the system, reporting issues with booking cancellations and rescheduling, and feeling that complaints were not handled responsibly. A few other people also felt that the online booking platform was not always reliable or easier than direct booking, sometimes leading to frustration.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the amazing and excellent service from... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as exceptional... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standard of services, from... See more

Booking process

People report positive experiences with the booking process, finding it easy to use, smooth, and intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my haircut! Zac suggested waiting until autumn for a curtain fringe instead of doing it now, and I really appreciated his honest, professional advice. He paid so much attention to ever... See more

Rated 5 out of 5 stars

Magda is extremley knowledgable in the areas of nails. Gives great advice. Supports you throughout your treatments. A lovely little salon, equipped with lots of colours to choose from. Advice and Trea... See more

Rated 5 out of 5 stars

Highly trained and skilled nail techs and very professional and hygienic service, highly recommend. Best pedicure I’ve ever gotten and got biab overlay with extensions and nail art exactly how I wante... See more

Rated 5 out of 5 stars

I needed a massage urgently and didn’t know where to go. I found Treatwell, and was able to get a same day appointment. The booking process was easy to use and I chose to pay ahead. There was also a... See more


Company details

  1. Online Marketplace
  2. Barber Shop
  3. Beauty Salon
  4. Nail Salon
  5. Software Company

Written by the company

Treatwell is a brighter way to book hair and beauty appointments. Browse over 60,000 salons and spas across Europe, read reviews and book your perfect treatment 24/7


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,846)

5,128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hannah is amazing at what she does

Hannah is amazing at what she does, I had lymphatic drainage and Indian head massage, was amazing came home feeling so relaxed and fresh. Hannah’s also so friendly and caring, always makes the experience so calming and peaceful.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Beauty Therapist 😍

I cannot recommend Lesley at Dolld Up Dovedale highly enough. From the moment you walk through the door, you're greeted with warmth, professionalism, and genuine care.
Lesley is incredibly skilled at what she does and always takes the time to ensure every treatment is tailored perfectly to your needs. Her attention to detail is second to none, and the results are consistently outstanding. Whether it's a routine appointment or a special treatment, I always leave feeling refreshed, confident, and thoroughly pampered.
What truly sets Lesley apart is her friendly and empathetic nature. She has a wonderful ability to put you completely at ease, making every visit feel like catching up with a trusted friend. Nothing is ever too much trouble, and she always goes the extra mile to ensure her clients are happy and comfortable.
I trust Lesley completely and genuinely look forward to every appointment. If you're looking for a beauty therapist who is talented, caring, professional, and passionate about delivering exceptional service, then Lesley at Dolld Up Dovedale is simply the best.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant hair stylists

Brilliant hair stylists, beautiful clean and welcoming place. And they give u the best experience all over from start to finish. 100% recommend this place and it's workers.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Medusa laser clinic

Medusa laser clinic, had an excellent experience with my laser hair removal treatment. The technician was professional, knowledgeable, and made me feel comfortable from the very first appointment. They thoroughly explained the procedure, answered all my questions, and ensured I felt at ease throughout each session. Their attention to detail and commitment to safety were exceptional. The treatments were efficient, and I’ve seen fantastic results with a noticeable reduction in hair growth. I truly appreciate their friendly attitude and expertise. I highly recommend them to anyone considering laser hair removal.

9 June 2026
Unprompted review

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