Travel Department Reviews 

5,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,419)

525 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dubrovnik visit

The hotel was excellent with wonderful facilities and an exceptional situation giving stunning views over the coast and islands. Food was varied and consistently excellent. Very easy access by local bus into Dubrovnik with plenty to see and do. The excursions were very good and not too long.

9 June 2026
Rated 5 out of 5 stars

Let Travel Department do the organising

Booked Sorrento Coast, Pompeii & Capri, it was fabulous. Stayed in the beautiful hotel jaccarino. This is a great holiday when everything is planned for you, you just show up! Also you get a few days to yourself to relax or further exploring.

5 May 2026
Rated 5 out of 5 stars

I really enjoyed the tour of nerja and…

I really enjoyed the tour of nerja and Costa del sol as the tour guide was friendly and the other people. I like going on a coach tour as I don't want to get a bus or train as I could get lost. I enjoy the company of the other people as we all enjoy sightseeing. Niall Donnelly

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Well organized and enjoyable

Well organized. Excellent accommodation, food and drinks. Internal trips were excellent and well described. Friendly fellow travelers made the trip even better. The balance between travel and rest days was excellent also. We really enjoyed Sicily!

9 June 2026
Rated 5 out of 5 stars

Great organisation, fantastic company

A great travel company, this is my 4 th trip . I find it especially good for a solo traveller, you meet lovely people. Absolutely everything was organised perfectly. Excellent guide, driver and hotel accommodation. Will definitely book a trip again in the near future.

9 May 2026
Rated 5 out of 5 stars

A great experience except breakfast

Overall a great experience. Small group of 18, excellent guide, nice central hotel, comfortable and quiet room, interesting and varied itinerary. Disappointing breakfast choice as not in main breakfast room so felt second class. However we are familiar with TD hotel choices so did not over expect. It was adequate.

13 May 2026
Rated 5 out of 5 stars

We had an absolutely fantastic time in…

We had an absolutely fantastic time in Vietnam. All of the hotels and restaurants that we were taken to were of the highest quality. The tour guide Hung looked after us professionally and with great care. His knowledge of the history and culture of each location we visited made the trip very special. We’re very happy with the Travel Department and look forward to booking with them again.

9 June 2026

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