Travel Department Reviews 

5,419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 532 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional tour guides for their extensive local knowledge, exceptional helpfulness, and genuinely friendly attitude throughout every single excursion. Travelers also highlight the remarkably well-organized daily itineraries, safe transportation, and comfortable hotel accommodations that make discovering international destinations completely stress-free and enjoyable. Some reviewers were not happy with the evening meals provided at certain hotels, noting that the food choices could sometimes feel rather inconsistent and disappointing. A few other people also felt that communication issues, unexpected delays, or specific tour guide details occasionally fell short of expectations during busy moments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, describing them as well-organised, stress-free, and offering a... See more

Location

Reviewers mention positive feedback about location, highlighting that hotels are often perfectly positioned... See more

Service

Users describe positive interactions with service, highlighting a welcoming and stress-free experience from... See more

Quality

Consumers find quality to be positive, highlighting clean accommodations and excellent meals. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’re just home after a week spent in Lake Como and used the Travel Department for our organised tours. Our guide was Carol - all we can say is such a big thank you for making our holiday and all t... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more

Rated 5 out of 5 stars

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Al... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,419)

530 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura our tour guide was absolutely.

Laura our tour guide was absolutely fantastic and looked after all our needs with a smile and laugh. Luccia was also a breath of fresh air and led us in singing Nessun Dorma during our tour.Fantastic people. The Tuscany Tour should be on everyone’s bucket list.

10 June 2026
Rated 5 out of 5 stars

The Grand Hotel Menaggio in Lake Como…

The Grand Hotel Menaggio in Lake Como was amazing mainly due to the spectacular views. The hotel itself was lovely and the staff were great. Overall all of our excursions started promptly on time and lived up to expectations. Our main guide Carol was excellent, gave just enough and clear information throughout, with a bit of humour thrown in. Our guide in Milan was also excellent as were all the drivers. Would recommend the Travel Department trips based on this, my first one with them.

18 June 2026
Rated 5 out of 5 stars

Maderia walking holiday

Very well organised, from the moment we met our guide at the airport the holiday ran very smoothly with no issues, hotel was fantastic, the bus was modern and clean, packed lunches were very good and Sergio our guide who was native to Maderia couldnt have been any better.
would gladly book another holiday with TD Travel.

17 June 2026
Rated 5 out of 5 stars

Lovely being met at the airport

Lovely being met at the airport. Claudia was an excellent guide, as were all the guides in each city we visited. The hotel in Montecatini was wonderful and all the staff were very friendly and helpful.

13 May 2026
Rated 5 out of 5 stars

The Italian experience

From the time of booking the holiday at T.D. in Arnotts i found it to be a very friendly and professional experience. The holiday itself was idea for a solo traveller and for anyone looking to sample what Italy has to offer. It was excellent.

Can you confirm this time please, why the name Michael Barry comes up on my submission. Please let me know.

27 May 2026
Rated 5 out of 5 stars

Excellent itinerary

Excellent itinerary. Every day was full of new experiences! Our guide Anurag , driver Malkeet and his assistant Babu were all amazing. Good hotels, good food, great group of people.

9 May 2026
Rated 4 out of 5 stars

Tuscany trip

As I said in previous review, the location was perfect. Excursions very good.
Disappointed with gluten free options for breakfast - packet white bread - last two mornings brown bread available.
WiFi absolutely appalling no service in bedrooms. Loved our guide and everything else.

20 May 2026
Rated 5 out of 5 stars

We had a wonderful holiday in Cannes

We had a wonderful holiday in Cannes. Anke, the guide was excellent and very helpful. We went on some great trips and the group gelled well . The hotel was in a great location and very comfortable. I would highly recommend this trip

15 June 2026
Rated 4 out of 5 stars

Holidays for older reasonably active people

Company knows it's client base and meets it without being too mother hen. Help is there when needed but people are free to do their own thing when they wish. Only complaint is that sometimes the hotels are not very central but I think the company are thriving to rectify this.

12 May 2026
Rated 5 out of 5 stars

Memorabke

The trip itself , solo Highlights of Japan was excellent. Excellent hotels great location and superb food.
Trips and guides were excellent.

7 June 2026

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