Well I found this site and thought I would give it a go and book a flight with them So I booked it online and everything was simple and great then when I finished I had a phone call back from a lady... See more
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See what reviewers are saying
I booked a flight Ticket from Traveasy, while the experience can get stressed, they always make it work at the end. The initial Ticket details I got were wrong, But kudos to their support team for pro... See more
The online chat service is second to none. Prince Singh was my service agent and he answered all my questions quickly. It's a simple and unassuming website but all the information that I needed for fl... See more
I'm creating a Trustpilot account so I can warn you against going through this scam of an agency. I purchased a ticket -- lured in by the low price -- and got a phone call 10min later saying I didn't... See more
Company details
Written by the company
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Contact info
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, United Kingdom
- 0208 819 9853
- info@traveasy.com
- traveasy.com
Breach of guidelines
Reply from Traveasy
Dear Geddam,
We were really pleased that your experience booking with Traveasy was so rewarding. We always strive to make booking flights as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Traveasy
When I booked the tickets with £366.39…
When I booked the tickets with £366.39 through their website and received a confirmation pf my ticket, then I received their call saying that the price for the flight ticket was not available, needed me to pay additional fees which is total amount for the flight ticket was £390 finally. I am feeling cheated by their service and found that I am not the first person faced the same problem from them. Very very bad service from this travel agent and I and disappointed
14 June 2026
Reply from Traveasy
Dear Hau,
Thank you for your feedback. Please note that the fares displayed on our website are dynamic and subject to real-time airline inventory and availability. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline-pricing changes in real time and this can affect the final ticketing outcome. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Price increase after purchase…
Price increase sent via email after purchase which I contested and then they assumed the cost. I was then sent an email for a similar price increase for another customer via email, indicating that they do this often and they have issues with personal data management. I was chased several times to provide a better review on trustpilot for the customer service team. I have done this because they are not to blame, but the way this company operates is deceitful and irritating.
18 June 2026
Unprompted review
Reply from Traveasy
Dear Jane,
Thank you for your feedback. Please note that the fares displayed on our website are dynamic and subject to real-time airline inventory and availability. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline-pricing changes in real time and this can affect the final ticketing outcome. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Reply from Traveasy
Dear Kamran,
Thank you for your feedback. As with all airline bookings, fares are subject to live inventory and dynamic pricing. Once payment is received, a payment confirmation is issued; however, the booking is not fully confirmed until the ticket has been issued. Once the ticket has been issued there is an additional confirmation mail sent. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline pricing changes in real time, this can affect the final ticketing outcome. Traveasy does not send any booking confirmation until the ticket is issued. If we are unable to issue the ticket at the price you have paid, the customer will receive a full refund. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
"I had a fantastic experience booking…
"I had a fantastic experience booking my recent trip to [Belgium] with [Amarpal/Traveasy]. Finding flights with my specific requirements was overwhelming, but Amarpal sorted everything out seamlessly. They were incredibly patient, honest about prices, and worked hard to get me the best deal. Highly recommend!"
17 June 2026
Unprompted review
Reply from Traveasy
Dear Narender,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Worst app and service ever
Worst app and service ever, i buyed the ticket, there was not even a confirmation page, money deducted, checked in the app for confirmation, still showing failed ticket, after 2 hrs mail confirmation came, it was urgent booking due to failure i had buyed another ticket, now i got two tickets for the same flight, hell with you guys, never gonna book again, worst customer service though
14 June 2026
Reply from Traveasy
Dear Sajitha,
Thank you for your feedback.
We are sorry that our service to you was affected by a temporary technical problem which has now been resolved.
We hope you will use us in the future for our usual hassle-free booking experience with the cheapest flight tickets to every destination.
Price increase after already buying ticket…
I was notified a day after already purchasing the flight that the price had increased, and that Traveasy woudn't provide my ticket unless I paid the airline surcharge. This was confusing and I was irritated. When I spoke to Juli on the phone about it, she was very calm and helped me get the ticket I had paid for. Customer service was good in the end, but they need to work on improving the booking process.
17 June 2026
Unprompted review
Reply from Traveasy
Dear Sofia,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
We spoke to a lovely lady called Julie…
We spoke to a lovely lady called Julie and she really helped us out. We had a slight payment issue but she resolved the problem for us. This is great customer service.
17 June 2026
Unprompted review
Reply from Traveasy
Dear Zulekha,
Thank you for your wonderful feedback about Traveasy.
We were delighted to read the complimentary comments that you made about Traveasy booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Traveasy
Prince Singh was really nice and…
Prince Singh was really nice and resolved my queries quickly.
16 June 2026
Unprompted review
Reply from Traveasy
Dear,
We were really pleased that your experience booking with Traveasy was so rewarding. We always strive to make booking flights as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Traveasy
They took ownership
I booked a flight through this company, and shortly after received an email advising my booking wasn't confirmed unless I paid an additional £60 due to an airline tax increase. Naturally, I wasn't happy — the booking felt like a done deal.
However, after speaking with their helpdesk, Shubham Singh took full ownership of the situation. He was professional, friendly, and went out of his way to find a resolution — ultimately reducing the additional charge and offering compensation for the inconvenience, which made the situation far more acceptable.
Not the smoothest experience, but Shubham's handling of it was genuinely impressive. If customer service is consistently at this level, that counts for a lot.
16 June 2026
Unprompted review
Reply from Traveasy
Dear Sujanthan,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
Good Customer Care
The booking process was a bit took longer than expected, which caused some frustration. However, I would like to give special recognition to Prince, who was extremely helpful throughout the process.
Prince was professional, patient to resolve the issues I was facing. He kept me informed, answered my questions, and made sure everything was sorted out in the end. Without his assistance, my experience would have been very different.
While there is definitely room for improvement in the booking process, Prince's excellent customer service made a big difference. Thank you, Prince, for your dedication and support.
15 June 2026
Unprompted review
Reply from Traveasy
Dear Malik,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
Booking was super easy
Booking was super easy, very affordable. And excellent customer service I got them in one dial. Thanks to Prince he helped me through all the way.
14 June 2026
Unprompted review
Reply from Traveasy
Dear Naima,
Thank you for your feedback. We’re glad Traveasy could help you find a competitive flight price. Our team works hard to always offer great value on flights, and we look forward to helping with your next booking.
Warm Regards,
Traveasy
Extremely happy with the service Julie…
Extremely happy with the service Julie provided, she’s so professional and very sweet, I would definitely book with Traveasy again and again and again!
10 June 2026
Unprompted review
Reply from Traveasy
Dear,
Thank you for your kind feedback about Traveasy.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Traveasy
Reply from Traveasy
Dear Saeeda,
Thank you for sharing your positive booking experience with Traveasy. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight booking.
Warm Regards,
Traveasy
Customer service is very slow and…
Customer service is very slow and confusing. I booked a flight through their service claiming it was 600 pound for a round trip flight, after processing my payment I get a call saying I have to pay an extra £82 because the airline has increased it or have to pay a £50 service fee just to get my money back for a refund. After having to pay the extra money for my ticket I then called them seven times to which I do not get an answer and on the eighth time I get told to wait for the ticket after making me waste my time and money. Prices are not cheap, customer service is bad, general service is bad and borderline scamming customers do not use this service. Will say though the call assistant was not rude just slow and confusing but it comes down to the company and their terrible policies.
P.s. after receiving the reply from traveasy below I want to further my complaint. I fully understand fluctuations occurr when it comes to flight charges; in my case when I initially made the 600 pound payment, I was called after 1 minute saying to pay more, if the price had increased then surely it wouldn't have taken them a minute after I made the payment to let me know this change. Then after requesting a refund as they new price was no longer the cheaper option I was told it wasn't possible for a full refund even though I had made the payment less than 3 minutes ago. This is ridiculous behaviour. How are they falsely advertising a price then claiming after I made the payment that I have to pay a surcharge due to the airline and If I choose not to I will have to pay a 50 pound charge just to get my money back for something that was completely their fault. I cant begin to explain how much hatred I have for this company I hope they fail miserably.
14 June 2026
Unprompted review
Reply from Traveasy
Dear Ammar,
Thank you for your feedback. Please note that the fares displayed on our website are dynamic and subject to real-time airline inventory and availability. We understand that changes in fare availability between payment and ticket issuance can be frustrating. Our team works to secure bookings at the confirmed price wherever possible, but where airline-pricing changes in real time and this can affect the final ticketing outcome. We remain committed to ensuring our booking process and communications are as clear as possible for all customers.
Terrible service
Terrible service. They charged £215 for adding my middle name to a ticket purchased a day ago.
12 June 2026
Competitive prices and helpful customer…
Competitive prices and helpful customer service, Juli was able to resolve my booking effectively.
12 June 2026
Unprompted review
Reply from Traveasy
Dear Anthony,
Thank you for such positive feedback about Traveasy customer service.
It is always a pleasure to receive such good reviews about our flight booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Traveasy
Worst ever website for booking I have…
Worst ever website for booking I have seen in life.. and customer care is more worst.. book wrong flight n denying accepting the mistake and unnecessary argument instead of resolve the issue.. highly unrecomended..
10 June 2026
Reply from Traveasy
Dear Rahul,
Our booking process is automated. A PNR is generated from the information that is populated by the customer. As per our internal records, no manual changes were made to your booking between the time of PNR generation and the time of issuance.
Traveasy is a business and cannot bear any airline-imposed fees to correct a mistake made by a customer.
We would like to clarify Traveasy made no mistake during this booking process and the customer care team dealt with your query quickly and effectively.
Good experience..customer care…
Good experience..customer care executive Jhanvi was helpful..
12 June 2026
Unprompted review
Reply from Traveasy
Dear Mithresh,
We were really pleased that your experience booking with Traveasy was so rewarding. We always strive to make booking flights as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Traveasy
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