I booked a roundtrip flight from London to Kuala Lumpur, online; with Traveasy.com providing the best price by far. A few hours later, after an initial issue with that booking, my flights were confirm... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Rohit was very professional in helping me book my tickets, comparing best prices so I could make the most informed decision. I usually book through the airlines website, so this was quite new to me... See more
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I struggled to get our passport details in to the site. The chat was responsive enough. On being asked to do enter details on the BA site, I found that our flight had been cancelled & we had been boo... See more
Company replied
I had a great experience with Traveasy! The entire process was smooth, efficient, and very well managed. The team was responsive and ensured everything was handled professionally from start to fin... See more
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Company details
Written by the company
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Contact info
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, United Kingdom
- 0208 819 9853
- info@traveasy.com
- traveasy.com
4.4
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 1 month
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Flight Reservation
Flight Reservation - TRA14655274
Booked my flight thinking that they offer me the best rate from London to Kuala Lumpur. Payment made online and confirmation was sent to my email, together with receipt of payment. After a few hours, was told that there was a fault in their system and it didn't reflect the true fare of the ticket bought.
I was told to pay additional £95.00 if I would like the reservation to go through. It's just a bad experience being a first time customer and it gives me a bad impression about the company. Don't think I will book with them again. Sounds like a scam company after reading other reviews.
END
10 February 2026
Unprompted review
Reply from Traveasy
Dear Chew,
Thank you for your feedback. Please note that fares on our website are dynamic and subject to real-time airline inventory. Although payment was completed, the ticket had not yet been issued when the airline revised the fare due to changes in availability. Our representative contacted you regarding the fare change and offered a full refund should you have preferred to proceed with a cancellation. Since you chose to move forward with ticket issuance rather than cancelling the booking, you flight was confirmed from our end. We appreciate your understanding.
Reply from Traveasy
Dear Oleksandr,
Thank you for your review.
We are grateful you took the time out to help other customers trust in our services, like you have.
Warm Regards,
Traveasy
Was pretty easy process
1 February 2026
Reply from Traveasy
Dear Elaine,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Price increased the next day
They offer a cheaper price than the airline, then I get a phone call the next day saying the price had changed and I owed an extra £150. I asked for a refund instead but they said I wouldn’t get the full amount back. You may as well just book direct with the airline as it would have been the same cost. NOTE I DID NOT GET OFFERED A FULL REFUND WHEN TRYING TO CANCEL
9 February 2026
Unprompted review
Reply from Traveasy
Dear William,
Thank you for your feedback. Please note that fares on our website are dynamic and subject to real-time airline inventory. Our representative contacted you regarding the fare change and offered a full refund should you have preferred to proceed with a cancellation. You chose to move forward with ticket issuance rather than cancelling the booking. We appreciate your understanding in this matter.
Service
Initially it was not the best service, however, once the supervisor spoke to me, the service was good. The only downside was the luggage allowance was reduced from 40kg to 25kg. I would have given 4 stars had the supervisor offered 30kg instead of 25kg and 5 stars if the initial issues were resolved without having the supervisor call me. There is room for improvement.
30 January 2026
Reply from Traveasy
Dear,
Thank you so much for taking the time out to leave a review. Your feedback helps us improve our services better.
Warm Regards,
Traveasy
You get atleast 20% discount from…
You get atleast 20% discount from traveasy than the original websites. I would definitely recommend it. JHANVI did wonderful job. Thanks so much all the team.
6 February 2026
Unprompted review
Reply from Traveasy
Dear Sharathkumar,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Terrible experience
Terrible experience. Booked and paid in full but didn’t receive the tickets. Called them and was told I had to pay £300 more to release them. Asked for a refund and was told it will take 25 days. Absolutely floored us.
7 February 2026
Unprompted review
Reply from Traveasy
Dear Tim,
We were unable to locate any confirmed booking details in our system. Could you please email your booking reference number to info@traveasy.com so that we can further investigate this matter?
We look forward to your response.
I had a problem with my booking and…
I had a problem with my booking and after a long time trying to fix it I call to the customer service and Manish did everything for me, he is a lovely man and so helpful
7 February 2026
Unprompted review
Reply from Traveasy
Dear Jesus,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Traveasy
They took money but didn’t get any…
They took money but didn’t get any confirmation email. Rang up to be told I had to pay an extra £138 as apparently the flight was full ( it wasn’t as I’ve rebooked this with the airline) so asked for a refund to be told they take £75 for a refund off the money you’ve paid !!! AVOID!!!
4 February 2026
Unprompted review
Reply from Traveasy
Dear Demi,
We were unable to locate any confirmed booking details in our system. Could you please email your booking reference number to info@traveasy.com so that we can further investigate this matter?
We look forward to your response.
Booking with the company was easy
Booking with the company was easy, but when there was an issue with the tickets Simran was more than helpful and called me back so it was able to be fixed in less than 30 minutes. Great customer service
5 February 2026
Unprompted review
Reply from Traveasy
Dear Hannah,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Traveasy
Reply from Traveasy
Dear Mm maclaren,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
Don’t book this company
Booked flight for £125 could have booked direct from airline for £139 once booked and paid they said the flight was actually £20 more and they can’t do anything but charge more or refund me. Obviously I wanted a refund to buy cheaper direct from the airline. Once I said this they wanted a £30 cancellation fee. so my option was pay £30 fee and £139 for a new flight totalling £169 or pay £145 to keep. Lesson learned. Never book from this company it’s cheaper to pay the full price.
3 February 2026
Reply from Traveasy
Dear Michael,
We would like to clarify that the airline booking system was temporarily down, and by the time it was restored, the original booking class (RBD) and fare were no longer available. The next available fare was £20 higher.
Before proceeding, we informed you of the fare difference, and you confirmed that you wished to move forward with the updated price. The booking was immediately confirmed and the e-ticket was issued without delay.
Airfares are dynamic and subject to availability until ticketed, particularly during system disruptions beyond our control. We regret any inconvenience caused and appreciate your understanding.
Great flight prices and service
Great flight prices and excellent service. Simran was super helpful and answered all my questions during the booking process. Highly recommend Traveasy!
5 February 2026
Unprompted review
Reply from Traveasy
Dear Lea Bor,
Thank you for letting the community know that you had a nice flight ticket booking experience with Traveasy. This greatly boosted the morale of our sales team!
Warm Regards,
Traveasy
Reply from Traveasy
Dear ug degrif,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Traveasy
Great Deal for a round trip between UK and IND
Quick booking with agent. Tickets were made available quickly and were checked upon by the agents if everything is fine. Better price deal.
5 June 2025
Reply from Traveasy
Dear Uday,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Traveasy
Prince Singh helped me with all of my…
Prince Singh helped me with all of my queries in regards to my flight. Top service from this individual.
4 February 2026
Unprompted review
Reply from Traveasy
Dear Gurdeet,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Traveasy
unwated marketing
got marketing emails without my consent. Really annoying and confusing.
29 January 2026
Reply from Traveasy
Dear Catherine,
We would like to clarify we do not send out promotional communication without consent and customer can opt out anytime via unsubscribe link provided in the email footer. So this review to not fair and lacks accuracy.
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