Wow!!! How the hell are these scummy scheisters still operating!! The only thing more offensive than the actual scam they conduct is the patronising written "responses" to their victims!! "NO-ONE" w... See more
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See what reviewers are saying
Like most of your respondents I found this site to be a scam. Despite paying the required registration fee of £1.00 there was no service BUT repeat of the whole process! The public must be warned abou... See more
Company replied
Complete scammers I tried once to track a parcel,was charged£1 and was okay with that,now they are trying to change me £24.90 a month for something I don't want and I can't stop the subscription, ev... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
Bad
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM SCAM SCAM!!!!
SCAM SCAM SCAM!!!!
DO NOT USE THIS SITE TO TRACK A PARCEL.
THEY ARE CHEATS AND UNLAWFUL.
TAKING MONTHLY PAYMENTS OF £24.90 WITHOUT CONSENT.
AVOID
19 December 2024
Unprompted review
Reply from Trackerly
Hello PAULA ROBERTS,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
I’ve been waiting for a parcel
I’ve been waiting for a parcel that I ordered on 7th dec. I emailed this company for an update and was told to follow a link for tracking, link was for payment. I have replied to this email and still waiting for a reply. I don’t see why people should have to pay for track a delivery. I would appreciate if someone could get back to me please without having to pay.
17 January 2025
Unprompted review
Reply from Trackerly
Hello Emma Bradshaw,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
A fraudulent business with a veneer of…
A fraudulent business with a veneer of legitimacy. They invite you to pay £1 to track your parcel. By making this payment you unwittingly authorise them to extract £24 each month from your account. Making these extractions is of course their real business. If you fall for it, block the payments as soon as possible.
15 January 2025
Unprompted review
Reply from Trackerly
Hello Robert,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
SCAMMERS
SCAMMERS - this company needs to be SHUT down - ILLEGAL.
Unknowingly they debited my account for £24.00 - what the F —— RUN a MILE.
Complete scammers. I had to cancel a subscription I didn’t even know I was signing for. I hope they don’t charge me the next month. CONSUMER OMBUDSMAN get this company off the NET. They are pure scammwrs
13 January 2025
Unprompted review
Reply from Trackerly
Hello Zaira De Gouveia,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
They took £24,90 for a subscription I…
They took £24,90 for a subscription I pressed by mistake, I phoned them about it & in afew days it was refunded back into my bank account, to my surprise! THANK YOU FOR NOT MAKING IT ANY HARDER THEN IT SHOULD BE TO GET MY MONEY BACK 😊
11 January 2025
Unprompted review
Reply from Trackerly
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Utter immoral service
Utter immoral service - My partner has just told me after numerous payments have come out of her account. This company should be banned from supplying in the UK, its immoral practices harm those that think they've actioned something right.
Bank won't compensate to bank card closed so this disgusting company can not take anymore money !!!!
10 January 2025
Unprompted review
Reply from Trackerly
Hello Stephen Watts,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
It’s now 2 months they have taken…
It’s now 2 months they have taken £24.90 from my account even though I have cancelled
Like many people I only wanted to track 1 parcel unknowingly and not signing anything the sneakerly add you to a monthly subscription and even when you try to cancel they don’t
ITS NOT WORTH IT
5 January 2025
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam company beware
Scam company beware
Keep bombarding me with emails.. Every time you try and email them.. Bounced back
2 January 2025
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
SCAM COMPANY
As the comments previously posted, I have experienced the same. In frustration that I had not received Christmas gifts I gave my account details and paid £1, Trackerly then almost immediately withdrew £24.99. I'm still waiting for the Christmas gifts 😔
28 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Don’t use this app
Don’t use this app. Takes a few weekly for doing nothing
21 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Absolute crooks!!!
Absolute crooks!!!! I took my subscription off straight away after they took pounds within 5mins. And they stole 24pounds out my bank that's only ment to come out after 48hours. Do not deal with this company
26 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Crooked company. Beware!!!
On trying to track a package from Lomason I agreed to pay £1 unaware of a commitment to pay £24.99 a month from my credit card for no service whatsoever. Fortunately I was able to cancel within 48 hours. These people are definitely crooks!
24 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam
Scam
I was at home 100% but courier no was..it’s a fake account and they work with fake accounts
Don’t believe them
21 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Don’t give your credit card information if you are unsure of the website..!
I ordered a product online and paid via PayPal. After 3 weeks the order flagged up on PayPal as requiring attention and suggested I contact JS Express. I googled JS Express and Trackerly came up in the search results. I entered my tracking number and it asked for my email address. This was a red flag but I continued and entered my email. An animation then ran as if it was trying to locate my parcel then suddenly a credit card screen popped up. They hadn’t even shown any sign that they had tracked my parcel and were already requesting payment. I immediately smelt a rat and closed down the web browser. Having since read all of their 1 star reviews, I was right to be suspicious. The moral here is Never enter your card details or personal details if something doesn’t quite seem right. Since giving them my email address they have inundated me with emails trying to persuade me to continue to give them my payment information. These idiots must think I was born yesterday..!
19 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
B E W A R E !
I was immediately suspicious when I clicked on a "track my parcel" type of link, re a Christmas gift I was waiting for, and it wanted me to seemingly give card details and pay £1 to see where my parcel was.
I opted not to take up that offer.
Later I received a follow up email, which you actually didn't have to read too closely before noting that the £1 was the discounted "trial" and thereafter it was £24.99 a month.
I can see now how if, perhaps in a moment of frustration, I had taken the £1 option I'd likely have opened a whole can of worms.
23 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
It is a total scam
It is a total scam, DO NOT USE.
I bought something online from Bright (light up / glow in the dark footballs)
I waited a few weeks nothing came so I went on line , same as all the others paid £1 to track the order, was the same information as I already had from the company email.
I cancelled my card the minute I realised, also rang them, and was told as long as I candled my subscription no money would be taken, they could not tell me who the courier was so I still can't seem to track my item,
I disputed the payment with my bank and got a refund
20 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam company
Scam company , once you pay £1 to track a package they charge you £24,90 per month , and when you call them they say can’t refund you , I will report this scams
18 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
FRAUD
FRAUD. Do not use this company. They are a fake and then take an ongoing subscription. Be wary.
16 December 2024
Unprompted review
Reply from Trackerly
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
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