Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different comp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is no... See more
Company replied
Catbytes run a digital drop in club in Lewisham. A visitor came to us to say she was being continuously charged for a single parcel delivery. We thought it was very unusual for a one off delivery to o... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
Bad
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Absolute terrible company
Absolute terrible company, paid the initial £1 for the free trial and IMMEDIATELY CANCELLED the trial and they still took £24 off my damn card. I’ve sent a cancellation letter through a different company and have emailed them. If I do not hear back in a week I’m contacting my bank about this issue. Do not use this company ever.
8 April 2026
Unprompted review
Reply from Trackerly
Hello Katie,
We are sorry to read about your experience and understand your frustration.
Our service operates with an initial trial offer followed by a subscription, with the pricing, renewal terms, and cancellation conditions clearly presented during the checkout process before payment is confirmed. We regret that this was not clear in your case.
We can also see that you mention having cancelled the trial. In order to verify your account, review the charge, and ensure everything is correctly processed, we recommend contacting our support team so we can investigate your situation in detail and provide clarification.
To locate your file, please provide: your full name, the email address used for the registration, the approximate date of the transaction, and the last 4 digits of the payment card used.
Bien cordialement,
L’équipe trackerly.net
📞 +44 203 991 0387 (Monday–Saturday, 8 a.m.–8 p.m.)
📧 support@trackerly.net
Reply from Trackerly
Hello Martin,
We are very sorry to hear about your experience and completely understand your frustration. Please know it is never our intention for any user to feel misled or stressed regarding our service.
Our platform offers a trial period that allows users to test all features freely before any subscription begins, and the subscription only activates after this trial if it is not cancelled. We regret that this may not have been sufficiently clear in your case.
We would like the opportunity to review your situation personally and resolve any issues. Please contact our customer support team directly so we can assist you promptly:
📞 +44 203 991 0387 (Monday–Saturday, 8 a.m.–8 p.m.)
📧 support@trackerly.net
Your satisfaction is very important to us, and once your case is addressed, we hope you might consider updating your review to reflect the resolution provided.
Kind regards,
The trackerly.net Team
Bad experience
They tried to deliver my parcel but was not able I paid £1.00 to track it but telephone number useless. I have now been contacted by the fraud department of my bank as they are trying to take £24.90 Which my bank has stopped. Eventually the parcel was delivered by DPD which I was extremely pleased with. I would not use this company again.
19 February 2026
Unprompted review
Reply from Trackerly
Hello Pauline,
We’re very sorry to hear about your experience and completely understand your frustration. Thank you for taking the time to share your feedback.
Our service allows users to track parcels and access additional delivery features. Certain offers include a trial period, giving users the opportunity to explore the service before any ongoing subscription. During this trial, it is possible to cancel at any time if the service does not meet expectations.
We understand that unexpected charges or difficulties with the tracking service can be very frustrating, and we want to help clarify and resolve the situation.
If you would like us to review your account or request a refund, our team is ready to assist you promptly:
📧 support@trackerly.net
📞 +44 203 991 0387 (Monday–Saturday, 8 a.m.–8 p.m.)
We will do everything we can to resolve your request quickly, and once the situation is clarified, we hope you will consider updating your review.
Kind regards,
Support Team
Stole my money for no reason and I need…
Stole my money for no reason and I need it back now
25 February 2026
Unprompted review
Reply from Trackerly
Hello Claire,
We’re very sorry to hear about your experience and completely understand your concern. Thank you for taking the time to share your feedback.
Our service allows users to access our car report and also offers a trial period for our platform, giving users the opportunity to explore additional features before any ongoing subscription. During this trial, it’s always possible to cancel at any time if the service does not meet your expectations.
Information about pricing, trial periods, and subscription terms is displayed at multiple points: on the pricing page, during checkout, and in the confirmation email sent after purchase. We understand that these details can sometimes be missed and want to help clarify the situation.
If you would like us to review your account or request a refund, our team is ready to assist you promptly:
📧 support@trackerly.net
📞 +44 203 991 0387 (Monday–Saturday, 8 a.m.–8 p.m.)
We will do everything we can to resolve your request quickly, and once the situation is clarified, we hope you will consider updating your review.
Kind regards,
Support Team
Same issue as may other customers
Same issue as may other customers. Paid £1 for initial tracking and cancelled the monthly subscription almost immediately. A month later they took £25 from my account which my banks fraud team is now working on.
Worst still, I didn’t get my parcel!!!! Apparently it was delivered at 9pm on New Years Day!
12 January 2026
Unprompted review
Reply from Trackerly
Bonjour Mark,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre votre frustration et comprenons parfaitement votre mécontentement face à cette situation.
Concernant le paiement, nous tenons à préciser que Trackerly propose une période d’essai à £1, permettant aux utilisateurs de tester le service avant tout engagement. L’abonnement mensuel n’est activé que si l’essai n’est pas annulé depuis l’espace client avant la fin de la période d’essai. Cela dit, si une annulation a bien été effectuée et que le prélèvement de £25 a malgré tout eu lieu, il est tout à fait légitime de le contester, et nous souhaitons vérifier cela avec vous au plus vite.
Au sujet du colis, Trackerly fournit les informations de suivi transmises directement par les transporteurs. Nous comprenons à quel point il est décevant de voir un colis indiqué comme “livré” alors qu’il ne l’a pas été réellement, surtout à une date et une heure inhabituelles comme le jour de l’An. Ce type de situation nécessite une vérification approfondie avec le transporteur concerné, et nous pouvons vous accompagner dans cette démarche.
Nous aimerions vraiment avoir l’occasion de clarifier votre dossier, vérifier l’annulation, régulariser toute erreur de facturation et vous aider concernant le colis.
Nous vous invitons à nous contacter directement :
📧 support@trackerly.net
📞 +44 203 991 0387 (lundi–samedi, 8h–20h)
Notre équipe est à votre écoute et fera le nécessaire pour trouver une solution rapide et équitable. Nous espérons sincèrement pouvoir résoudre ce malentendu et, une fois la situation clarifiée, regagner votre confiance.
Cordialement,
L’équipe Trackerly
FRAUDULENT
Charged me a £1 to track my parcel then signed me up without my consent to a direct debit where they charge you £25 !a month for absolutely nothing. They dont even track the parcels for you so its completely fraudulent and if you sign with them you'll need to contact your bank to stop any further payments from comjng out of your bank.
15 December 2025
Unprompted review
Reply from Trackerly
Thank you for sharing your feedback.
We understand your frustration and take your concerns seriously. Our service includes a trial period, allowing users to evaluate the platform before any subscription or long-term commitment. Information about the subscription, its £25 monthly cost, and the cancellation process is provided during checkout and in the confirmation email. We regret if this was not immediately clear.
Our team is available to review your situation and assist with any concerns regarding your account or subscription:
📧 support@trackerly.net
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
Your feedback is important and helps us improve transparency and the overall user experience.
This is a scam
This is a scam. I closed it when I saw the £1 charge and request for credit card details and I've blocked and reported the email address the follow up email came from.
4 December 2025
Unprompted review
Reply from Trackerly
Hello Siân,
We are very sorry to hear about your experience. Trackerly provides a trial period, allowing users to test our services without commitment before any subscription is activated. No charges are applied if the trial is cancelled within this period.
We would like to review your case personally to clarify any misunderstanding and assist you promptly.
Our team is available here:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
We take all feedback seriously and are committed to resolving any issues transparently and quickly.
This company ripped me off 24.09 don't…
This company ripped me off 24.09 don't trust them scammers
19 November 2025
Unprompted review
Reply from Trackerly
Hello,
We’re very sorry to hear about your experience and completely understand your concern. Please allow us to clarify: our service includes a trial period so users can test the platform and access a car check before any subscription or further charges are applied. No payment is taken without explicit confirmation.
We would like to investigate your case personally and provide a solution. Please contact our team directly so we can review your account and assist you:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
Our priority is to ensure a transparent, secure, and reliable service for all our users.
Someone needs to stop companies like this! Edited following reply from Trackerly….
This is a complete ripoff company and should not be permitted to advertise their services at the top of Google suggestions. I Googled Royal Mail tracking to see where my parcel was at and clicked on the first link assuming it would take me to Royal Mail. After inputting my tracking number, the website was asking for £1 I thought that I had underpaid when I sent the small parcel and very nearly put in my card details. Thankfully I thought for a minute and checked the website address and saw it was Trackerly and not Royal Mail. Trackerly is trying to catch people off guard to make money and if I look at other comments it may well take further payments later as part of a subscription. (EDIT IN TRACKERLY’s STANDARD FORMAT REPLY THEY STATE THAT CHARGES ARE CLEARLY STATED IN THEIR TERMS OF BUSINESS. PERHAPS FOR CLARITY CHARGES SHOULD BE WRITTEN CLEARLY ON THE MAIN PAGES). Someone needs to stop companies like this!
12 November 2025
Unprompted review
Reply from Trackerly
Hello,
We’re sorry to hear about your concerns. Trackerly aims to provide a secure and transparent parcel tracking service. For users’ peace of mind, we offer a trial period so that the service can be tested before any subscription begins, and all charges are clearly outlined in our terms and conditions.
If you have any questions or need clarification regarding our service, please contact our support team directly:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
We take feedback seriously and are committed to ensuring a safe and clear experience for all users.
The Trackerly Team
Looks, smells and sounds like a scam
Charges £1 for what is a free service from Parcelforce, then nearly £25 every month. Looks, smells and sounds like a scam. Fortunately I spotted the small print in time and avoided the obvious pain others have had to endure at the hands of these immoral operators.
31 October 2025
Unprompted review
Reply from Trackerly
Hello,
We’re sorry for any confusion regarding our service. Trackerly offers a trial period so users can test the service before committing to any subscription, and all charges and subscription terms are clearly detailed in our terms and conditions.
We appreciate your feedback and encourage users to reach out to our support team for any clarification or assistance with their account:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
Our goal is to provide a transparent and helpful parcel tracking service for all users.
The Trackerly Team
I was trying to track a parcel from…
I was trying to track a parcel from parcel force didn’t realise I had clicked on to this site. Thought it was strange that I had to pay a £ to get my parcel delivered. I contacted by bank they confirmed I signed up for a subscription. Stay clear of this company, it’s a scam.
28 October 2025
Unprompted review
Reply from Trackerly
Hello,
We’re sorry to hear about your experience. Trackerly provides a trial period so users can try our service before committing to any subscription, and all payment and subscription details are clearly outlined in our terms and conditions.
Please contact our support team directly so we can review your account and assist with any refund or cancellation if needed:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
We take feedback seriously and are committed to helping users understand and manage their subscriptions.
The Trackerly Team
This is not a legitimate organization
This is not a legitimate organization. It is a bunch of scammers. Don't have anything to do with them.
I received a credible-looking notice, purporting to be from UPS, saying that they had been unable to deliver my parcel. I had not gone out at all that day and was not expecting a parcel. I emailed UPS (as I thought) with a helpful suggestion. Trackerly replied to this and I began to be suspicious, as the sequence of events made no sense.
If you've got a bargepole, don't waste time trying to touch Trackerly with it.
24-11-25
Trackerly have now replied to this review, but they have not addressed the issues I raised:
1) I was in all day, but the notice I received said that UPS had been unable to deliver a parcel.
2) I was not expecting a parcel.
3) I emailed UPS (or so I thought), making a helpful suggestion.
4) Trackerly replied to my email with what looked like a standard email and did not address the points I had made.
5) I have never had a reply from UPS.
6) I still believe that Trackerly is not a legitimate organization.
25 October 2025
Unprompted review
Reply from Trackerly
Hello,
We’re very sorry to hear about your experience. Trackerly is committed to providing secure and reliable parcel tracking services. For added peace of mind, we offer a trial period so users can test the service before subscribing to any paid plan.
We recommend contacting our support team directly so we can review your account and clarify any concerns:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
We take all feedback seriously and are here to ensure that every user has a safe and transparent experience.
The Trackerly Team
Theiving lying scam
Theiving lying scam stay well away from this company
It is a con and a scam
17 September 2025
Unprompted review
Reply from Trackerly
Hello,
We are very sorry to hear about your experience. Our team takes all concerns seriously, and we aim to provide a safe and transparent service. We understand your frustration and want to review your case personally.
Please contact us directly so we can help resolve this issue as quickly as possible:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
We are committed to ensuring that all our customers receive clear communication and proper support.
— The Trackerly Team
Disgraceful, illegal
Disgraceful, radioactive company. It's basically an illegal scam whereby it intercepts delivery companies' tracking systems and steals money from your account when you try and pay a charge to find out where your parcel is. Extra detail: they didn’t know where my parcel was other than “the depot”. Well, which depot for a start.
16 September 2025
Unprompted review
Reply from Trackerly
Hello,
We are very sorry to hear about your experience. Our goal is to provide a clear and secure tracking service, and we take any concerns regarding charges or misunderstandings very seriously.
Please contact our support team directly so we can review your case and help resolve the issue promptly:
📞 +44 203 991 0387 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@trackerly.net
We are committed to assisting all our customers and ensuring a safe and transparent service.
— The Trackerly Team
Appalling
Appalling - system for cancelling is permanently
broken, with an error in the reCAPTCHA system. Also - information supplied is no more than I got through the free DHL site.
12 August 2025
Unprompted review
Reply from Trackerly
Bonjour,
Nous sommes sincèrement désolés d’apprendre que votre expérience avec notre service n’a pas été à la hauteur de vos attentes.
Concernant l’erreur liée au système reCAPTCHA, il s'agit effectivement d’un problème technique ponctuel que notre équipe technique a identifié et corrigé depuis. Si cela vous a empêché de finaliser votre demande de résiliation, nous vous présentons toutes nos excuses pour la gêne occasionnée.
Nous tenons également à rappeler que tous nos nouveaux utilisateurs bénéficient d’une période d’essai gratuite afin de tester pleinement notre service, sans aucun engagement. Cela vous permet de juger par vous-même des fonctionnalités proposées avant toute souscription.
Enfin, si les informations que vous avez obtenues vous ont semblé similaires à celles du site de DHL, sachez que notre plateforme centralise les données de plusieurs transporteurs, avec un historique enrichi et des outils de suivi simplifiés, ce qui représente pour beaucoup un vrai gain de temps.
Notre service client est à votre disposition du lundi au samedi, de 8h à 20h, par e-mail à support@trackerly.net ou par téléphone au +44 2 039 910 387. N’hésitez pas à nous contacter directement, nous serons ravis de vous assister.
Bien à vous,
L’équipe Trackerly
elderly gentleman
An elderly gentleman , nearly ninety must have mistakenly subscribed to your company without knowing the full details. Today he ask me to go through his bank statement as he was confused as to why he has been paying £24.90 for something he doesn’t understand. I rang your helpline 04203910387 for advice and when she told me he has been paying this since 19th October 2022 I could not believe my eyes, she said he must have paid £1 subscription and not cancelled. I am horrified to think this has happened, what has he been receiving for this very large sum he cannot afford. You are certainly taking advantage of the elderly and I am sending this hoping you will refund all his payments made in error. Something needs to be done about company’s who are just scamming elderly people without there knowledge.
Tina Wilson . Joint carer for mr Peter Godfrey you
7 August 2025
Unprompted review
Reply from Trackerly
Hello Jennifer tyrrell,
Thank you for bringing this matter to our attention. We are truly sorry to hear about the distress this situation has caused Mr. Peter Godfrey and yourself.
Our intention is never to take advantage of any customer, especially vulnerable individuals such as the elderly. We provide a trial subscription at a minimal cost, and if not cancelled within the trial period, the subscription renews automatically at the standard monthly rate.
We understand how confusing this can be, and we sincerely regret any misunderstanding or inconvenience. Please contact our support team directly at support@trackerly.net or by phone at +44 203 991 0387, Monday to Saturday from 8am to 8pm. We are committed to reviewing this case promptly and working with you to find a satisfactory resolution, including refund considerations where appropriate.
Thank you for giving us the opportunity to address this. Your feedback is important as it helps us improve our services and communication.
Best regards,
The Trackerly Team
Protect from fraud
Wish I had read these reviews earlier.
Wanted to track an order from Temu and was directed to this site. Found it strange that I was asked for £1 for tracking info but heyho it's only £1. Shortly thereafter I spotted a charge for over £24 from this company on my card and immediately reported it as a fraudulent transaction, resulting in the card being cancelled. Still awaiting settlement.
DON'T GIVE FINANCIAL INFORMATION TO THIS SITE.
10 June 2025
Unprompted review
Reply from Trackerly
Hello Jim Brown,
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience and the frustration this situation has caused. We completely understand how concerning it must be to notice unexpected charges on your card.
Please accept our sincerest apologies for any confusion or inconvenience caused. We strive to be transparent in our communication, and it seems we have fallen short in ensuring the clarity of our services and charges. This is certainly not the experience we want for our customers.
We would like to look into your case further and assist you in resolving this matter. If you have any questions or need help regarding the charge or cancellation, please reach out to us directly at +44 2 039 910 387 (Monday to Saturday, from 8:00 AM to 8:00 PM) or by email at support@trackerly.net. We’re here to help and ensure your concerns are addressed.
Once again, we apologize for any inconvenience caused and appreciate you bringing this to our attention. We will take your feedback seriously and work on improving the transparency and communication of our services.
Best regards,
The Trackerly Team
Do not use this company
Do not use this company. They use fraudulent methods to take your money. I ordered a fridge from Amazon in November 2024, I had no idea I was charged £1 for a "trial subscription" and I have been charged a monthly fee of £24.90 since then - so they have taken £225.10 from my card in total. I received no notification of this, no email, nothing. I tried to cancel the "subscription" online but was unable to do so. I just called their customer service department and they only refunded me one payment of £24.90. Shocking. I asked to be put through to the person who authorised the one payment only and Lucy refused. I even referenced the fact that there are loads of negative reviews on Trustpilot and that I would post another negative review but still no progress. They are clearly trained to fob you off. Steer clear of this company!! they should not be allowed to operate.
18 July 2025
Unprompted review
Reply from Trackerly
Hello Rebecca,
We're truly sorry to hear about your experience and understand your frustration. Please know that you can always test our service before any commitment.
If you need assistance or have any questions, feel free to reach out to our support team at support@trackerly.net or call us at +44 2 039 910 387, available Monday to Saturday from 8 a.m. to 8 p.m. We're here to help.
Best regards,
The Trackerly Team
Do Not Trust Them
This company charged £1 and didn't provide any tracking information, didn't create a login or provide a password reset on request, then took a further £24.00 less than 48hrs later and still no tracking information provided. Do Not Trust Them
24 June 2025
Unprompted review
Reply from Trackerly
Hello,
We are very sorry to hear about your experience and understand your concerns regarding the charges and lack of tracking information.
Please note that Trackerly offers a trial period to test the service before any commitment. We apologize for any inconvenience caused and would like to assist you in resolving this matter.
We encourage you to contact our customer support team at support@trackerly.net or by phone at +44 2 039 910 387, available Monday to Saturday, from 8 a.m. to 8 p.m.. We are here to help and clarify any issues.
Your satisfaction is important to us.
Have a good day,
The Trackerly Team
Awful company which is no surprise as I…
Awful company which is no surprise as I am sure it is a scam. Picked up the link after panicking as my expensive Phase 8 parcel had not arrived and paid a quid to track the parcel which revealed the very the very unhelpful message of pending. Then discovered that somehow and not to my knowledge I had agreed to subscribe to a yearly subscription of app 24.00 quid which I could not unsubscribe from. Wrote them a message on their message link box making it very clear that I do not agree to subscribe only to find the next day they tried to take the 24 quid but luckily my bank declined the payment and has now put a permanent stop so they can never take a payment again.
10 July 2025
Unprompted review
Reply from Trackerly
Hello Katrina Johnson,
We are truly sorry to hear about your experience and understand your frustration.
Please note that Trackerly offers a trial period so you can test the service before any commitment. If you believe you have been subscribed without your consent, we strongly encourage you to contact our customer support team at support@trackerly.net or by phone at +44 2 039 910 387, available Monday to Saturday, from 8 a.m. to 8 p.m.. We will do our best to clarify the situation and assist you promptly.
Your satisfaction is very important to us, and we are here to help resolve any issues.
Have a good day,
The Trackerly Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.