Wow!!! How the hell are these scummy scheisters still operating!! The only thing more offensive than the actual scam they conduct is the patronising written "responses" to their victims!! "NO-ONE" w... See more
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See what reviewers are saying
Like most of your respondents I found this site to be a scam. Despite paying the required registration fee of £1.00 there was no service BUT repeat of the whole process! The public must be warned abou... See more
Company replied
Complete scammers I tried once to track a parcel,was charged£1 and was okay with that,now they are trying to change me £24.90 a month for something I don't want and I can't stop the subscription, ev... See more
Company replied
A total waste of time. I paid £1 initially for no useful information at all. Now they have taken £24.90 on my debit card being the 1st supposedly monthly subscription which commences 3 days after init... See more
Company replied
1.1
Bad
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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It's pure scam
It's pure scam. Trick you into paying £1 and then start charging £24.90 a month based on that first payment!
21 December 2024
Unprompted review
Reply from Trackerly
Hello John Scotcher,
We are truly sorry to hear about your experience with Trackerly. Please note that the subscription is cancelable at any time, and we encourage you to reach out to our support team if you wish to cancel your subscription. We strive to ensure that all information about our services is clear and transparent.
If you have any concerns or need assistance with your account, please don’t hesitate to contact us directly at support@trackerly.net or by phone at +44 2 039 910 387 (Monday to Saturday, from 8 AM to 8 PM). We are here to help and resolve any issues as quickly as possible.
Best regards,
The Trackerly Team
i sighned up to track parcel didnt…
i sighned up to track parcel didnt work i tried to cancel online but no luck. scam.
15 April 2025
Unprompted review
Reply from Trackerly
Hi Robert Sparkes,
We’re sorry to hear that the tracking didn’t work for you and that you had trouble cancelling your account. That’s definitely not the experience we want for our users.
Our support team can help resolve this quickly. Please contact us at support@trackerly.net or call us on +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m. We’ll make sure your request is handled promptly.
Looking forward to assisting you.
Very best regards,
The Trackerly Team
Maybe its time to change your business…
Maybe its time to change your business model. NO-ONE that pays £1 to track a single parcel wants or needs to sign up to your monthly £25 subscription model. You keep replying to negative reviews saying "ITS CLEAR WHEN YOU PAY THE INITIAL £1 THAT YOU ARE SIGNING UP TO A £25 PARCEL SUBSCRIPTION SERVICE" when it obviously isnt clear at all. Trackerly use an underhand method in obtaining bank details then covertly charge people £25 ... there is nothing obvious about this and its an absolute scummy practice. Given the negative reviews you respond to, you clearly know this already ... you know exactly what you are doing, yet continue to scam poor, unsuspecting customers under this veil of legitimacy. Maybe its time to accept that your the problem, and not the poor suckers you consistenly fleece. Hopefully people dodge a bullet by reading these reviews before putting their details into your scam site. You really are scum of the Earth. No better than scam call centres!
12 April 2025
Unprompted review
Reply from Trackerly
Hello Mark,
We’re sorry to hear that you feel this way and we fully understand your frustration.
Our service includes a trial period followed by a subscription, which is clearly stated during the order process. However, we understand that this may not have been perceived as clearly as intended, and we take this type of feedback seriously.
We are continuously working to improve the clarity of our service and the transparency of our process. If you believe you were charged in error or would like to discuss your case further, our team is here to assist you directly.
Please feel free to contact us at support@trackerly.net or call us at +44 2 039 910 387 (Monday to Saturday, 8am to 8pm). We’d be happy to look into your situation and offer a resolution.
Sincerely,
The Trackerly Team
Wheres my parcel that was ordered in…
Wheres my parcel that was ordered in March it don't take this long to deliver it I want a full refund now
4 April 2025
Unprompted review
Reply from Trackerly
Hello David Wooding,
Thank you for your message, and we’re sorry to hear about your situation.
Please note that trackerly.net is not a delivery company — we provide a tracking tool that helps users follow the progress of parcels shipped by third-party couriers. If your parcel hasn’t arrived, we encourage you to contact the original seller or shipping carrier directly for a delivery update or refund request.
That said, if you used our service and have concerns about your subscription or charges, please reach out to our customer support team. We're available from Monday to Saturday, 8am to 8pm, by phone at +44 2 039 910 387 or by email at support@trackerly.net.
Best regards,
The trackerly.net Team
Scammers
Scammers. I was charged £1 for tracking a package. And now they are trying to take £24 from my account.
My bank had to freeze my card. Beware.
24 March 2025
Unprompted review
Reply from Trackerly
Hi Martha Jonah,
Thank you for taking the time to leave a review, and we’re truly sorry to hear about your experience.
Our service includes a trial period for £1, followed by a monthly subscription if not cancelled during that time. The conditions are clearly presented before payment. That said, we understand your frustration — especially if you didn’t find the result you were hoping for.
We’d like to take a closer look at your case and see how we can assist. Please contact our support team at support@trackerly.net or call us at +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m., and provide the email used at sign-up or any relevant details.
We’re here to help and will make sure your request is reviewed thoroughly.
Kind regards,
The trackerly.net team
Utter bandits
Utter bandits, expect they wear masks and bandanas in their office. Tried to track an overdue Xmas present without success. Gave Trackerly a try see if they could find it for £1.00 subscription. They couldn't find it either. Still haven't received it. Just found out that Trackerly have been debiting £24.90 from me since December (4 × £24.90) for absolutely nothing. They were useless to start with and nothing but scammers since.
23 March 2025
Unprompted review
Reply from Trackerly
Hi Tony Whiteley,
Thank you for taking the time to leave a review, and we’re truly sorry to hear about your experience.
Our service includes a trial period for £1, followed by a monthly subscription if not cancelled during that time. The conditions are clearly presented before payment. That said, we understand your frustration — especially if you didn’t find the result you were hoping for.
We’d like to take a closer look at your case and see how we can assist. Please contact our support team at support@trackerly.net or call us at +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m., and provide the email used at sign-up or any relevant details.
We’re here to help and will make sure your request is reviewed thoroughly.
Kind regards,
The trackerly.net team
TRACKERLY FAILS AGAIN
Had a problem with the automatic application of the monthly payments after trying the one offer to test the system.
Eventually managed to contact them and they cancelled the monthly payments and refunded part of the one withdrawal actually taken,
The monthly withdrawals/payments have now been reinstated without my agreement or any notification being received beforehand. I only found the withdrawals while checking for another matter on my bank statement..
WHILE I CAN STOP THE WITHDRAWALS THROIUGH MY BANK THIS IS ONLY A TEMPORARY SYSTEM ACTIVE FOR 12 TO 13 MONTHS. THIS MEANS THAT IHALLNOW HAVE TO MAINTAIN A CLOSE WATCH ON MY BANK STSREMENTS AS i CANNOT TRUST TRACKERLY TO SUCCESSSFULLY STOP ANY REPEAT OF THIS SITUATION.
THE CONTACT DETAILS PROVIDEED TO CONTACT THEM ARE NEXT TO USELESS AND BOTH THE TELEPHONE NUMBER AND E -MAIL FACILITIES FAIL TIME AND TIME AGAIN.
THIS IS TANTAMOUNT TO FRAUDULENT ACTIVITY. IN THAT THE AUTOMATIC RENEWALOFTHE 12 MONTH CONTRACTS SHOULDBE NOTIFIED TO THE CONSUMER PRIOOR TO ACTIVATION.
21 March 2025
Unprompted review
Reply from Trackerly
Hi John Smith,
Thank you for sharing your detailed feedback — we’re genuinely sorry for the frustration and inconvenience you’ve experienced.
We understand how concerning it must be to notice charges on your account that you believed had been stopped. Our subscriptions should never be reactivated without user consent, and we take this matter very seriously. If this occurred in your case, we sincerely apologise and would like to investigate it further.
Additionally, our customer support channels (email and phone) are monitored actively, so if you had difficulty reaching us, we apologise for the disruption and encourage you to try again. You can contact us by email at support@trackerly.net or by phone at +44 2 039 910 387, Monday to Saturday, between 8 a.m. and 8 p.m.
Please don’t hesitate to reach out with any reference or transaction details — our team will do their best to provide a clear resolution.
Kind regards,
The trackerly.net team
Trackely.net is a scam tried to locate…
Trackely.net is a scam tried to locate a parcel charge was£ 1.00 when I checked they was going to take £24.90 automatically for subscription, tried to cancel by phone number not recognised email address comes up as invalid do not use this site it's a fraud company
22 March 2025
Unprompted review
Reply from Trackerly
Hi Mike,
Thank you for your feedback, and we're sorry to hear about your experience.
Our service offers a parcel tracking tool with a clearly stated £1 trial, followed by a monthly subscription if not cancelled during the trial period. This information is displayed before payment is processed.
We also want to clarify that our contact details are valid and active. If you experienced any difficulty reaching us, we truly apologise — it may have been a temporary issue. You can contact us again at support@trackerly.net or call +44 2 039 910 387, Monday to Saturday, from 8 a.m. to 8 p.m. We’ll be happy to assist and review your situation.
Kind regards,
The trackerly.net team
Big massive scum Company scamming…
Big massive scum Company scamming people out of their money
21 February 2025
Unprompted review
Reply from Trackerly
Hello,
We are sorry to hear about your experience. Our goal is to provide a transparent and efficient service, and we regret any misunderstanding regarding our platform.
If you have encountered an issue or need assistance, please reach out to our support team at +44 2 039 910 387 (Monday to Saturday, 8 AM to 8 PM) or via email at support@trackerly.net. We would be happy to assist you and clarify any concerns.
Best regards,
The Trackerly Team
Scam
Scam . Purporting to be with DPD they wanted £1 to locate a parcel - which they didn’t , just sent huff about it being in a safe place . Took another £24,90 from my account as a “monthly subscription “ . The link to cable didn’t work , needless to say . Reported to my bank as fraud .
24 February 2025
Unprompted review
Reply from Trackerly
Hello Richard,
We’re sorry for any confusion regarding our service. Trackerly.net is an independent parcel tracking platform, and we always strive to provide clear information about our services. The £1 trial offer gives users access to tracking features, and the subscription details, including the automatic renewal, are displayed during the sign-up process.
If you encountered issues with tracking or were charged unexpectedly, we encourage you to reach out to our support team at +44 2 039 910 387 or via email at support@trackerly.net. We’d be happy to review your case and assist you.
We remain available to help with any further concerns.
Best regards,
The Trackerly Team
Con Artists pay 1 pound then they Rob…
Con Artists pay 1 pound then they Rob you why are they not closed down
24 February 2025
Unprompted review
Reply from Trackerly
Hello Neville Creigh Smith,
We’re sorry to hear about your experience. Our service includes a trial period that allows users to explore our features before the subscription renews. All subscription details, including pricing and automatic renewal, are clearly outlined during the sign-up process to ensure full transparency.
If you have any concerns or need assistance, please reach out to our support team at +44 2 039 910 387 or via email at support@trackerly.net. We’d be happy to review your case and assist you.
We remain available for any further questions.
Best regards,
The Trackerly Team
Total Scam
Total Scam. DO NOT PAY THE £1.. you will be subscribing to £24 monthly fee….
Put your tracking number into Royalmail.com and check the tracking for free.
WHY IS TRACKERLY ABLE TO GET AWAY WITH THIS SCAM?
14 February 2025
Unprompted review
Reply from Trackerly
Hello Sarah,
We’re sorry to hear about your experience. Our service operates on a subscription basis, and all terms are clearly outlined before confirming the purchase. We also offer a free trial period, allowing users to cancel at any time before the subscription begins.
If you have any concerns or need assistance with your account, our support team is available to help. You can contact us by email at support@trackerly.net or by phone at +44 2 039 910 387 (Monday to Saturday, 8 AM – 8 PM).
We remain at your disposal to clarify any concerns.
Best regards,
The Trackerly.net Team
It is an absolute scam - no mention of monthly fee. I spoke to a guy in the so-called customer services who was rude and arrogant. Told me I was shouting at him (totally rude )
Customer services are supposed to be polite. I spoke to the most arrogant and rude person I have ever had to deal with it. He accused me of shouting, told me to wait until he had finished speaking and told me how nervous I was (*I was not nervous) Total con. Must be set up somewhere below ground. Said he could not her what I was saying and not to talk over him which I was not. Told him to can the standing order which I did not agree to in the first place.
5 February 2025
Unprompted review
Reply from Trackerly
Hello Patricia Butterwort,
We sincerely apologize if our customer service agent did not handle your request properly. Providing respectful and professional support is a priority for us, and we regret any inconvenience caused during your interaction.
After verifying your case, we have found your file, and we confirm that your subscription has been successfully canceled. As a goodwill gesture, our team has also processed a refund, and you will receive a confirmation email shortly regarding this refund.
If you need any further assistance, feel free to contact us at support@trackerly.net or call +44 2 039 910 387 (Monday to Saturday, 8 AM to 8 PM).
Best regards,
The Trackerly Team
Don't touch this company with a barge…
Don't touch this company with a barge pole. They are a bunch of scammers. So far they have taken £48 from my account without permission. You try to unsubscribe using your email, which they claim you used to set up in the first place and it comes up as invalid. I have now informed the fraud department at my bank and they have put a stop to it. If I don't get a reply back from a human, not A1, a case will be launched against them from my bank. Again, Do not Touch TRACKERLY.NET.
30 January 2025
Unprompted review
Reply from Trackerly
Hi Simon,
We are sorry to hear about your experience and would like to assist you in resolving this matter as quickly as possible.
Unfortunately, we are unable to identify your account based on your Trustpilot username.
Please contact our customer support at support@trackerly.net or by phone at +44 2 039 910 387 with the email address used for your subscription. Our team is available to help you with your cancellation request and any refund inquiries.
Our subscription details, including the automatic renewal after the trial period, are clearly stated at the time of sign-up. However, we understand that misunderstandings can occur, and we are here to assist.
We value transparency and customer satisfaction, and we hope to resolve this issue with you directly.
Best regards,
Trackerly Customer Support
Blatant awful scam
This is a blatant awful scam. They have deducted £24.90 for 3 months without my permission. I stopped payment at Bank but when called trackerley I was greeted by a thieving fool who kept repeating himself and being incredibly unhelpful. If this company were local I would go there myself ---SHAME ON YOU THIEVES.
29 January 2025
Unprompted review
Reply from Trackerly
Hi,
We are sorry to hear about your experience and would like to assist you in resolving this matter.
Our subscription service operates with full transparency, and all charges, including the automatic renewal after the trial period, are clearly stated at sign-up.
If you believe you were charged in error or need assistance with cancellation, please contact us at support@trackerly.net or call us at +44 2 039 910 387. Our team is here to help and will be happy to review your case.
We value our customers and strive to provide a reliable service. We hope to find a satisfactory resolution for you.
Best regards,
Trackerly Customer Support
Absolute scammers
Absolute scammers, came across their website whilst looking for a parcel I'd ordered from Germany, was charged a £1 to find the parcel which I was happy with me. Found it today they are charging £24.90 a month for nothing. Do not use trackerley
27 January 2025
Unprompted review
Reply from Trackerly
Hello Richie Crathern,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Beware a scam
Beware. This is a complete scam purporting to be a legitimate company. By paying £1 you unwittingly subscribe to Trackerley for £24.90 month. You have 72hrs to cancel from paying the initial £1!!!!! My young grandson, not surprisingly, fell for this scam when
24 January 2025
Unprompted review
Reply from Trackerly
Hello Pauline Salisbury,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
#scam
#scam - they charge to track your package but clearly part of the sellers: #LuckinWish too enabling more withdrawal of your funds when you buy something-in my case cleaning products from China. Stopped in time. 'INSTAGRAM' reported too where they advertised originally.
22 January 2025
Unprompted review
Reply from Trackerly
Hello Andrew Clark,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
Scam
Scam. 18/1 and 19/1 took 29.50 each day contacted bank and they have cancelled my card reported fraud and refunding me.
I’m not usually so naive but I have been waiting for a delivery for nearly 3 weeks so thought it was to do with them.
18 January 2025
Unprompted review
Reply from Trackerly
Hello Mandy Rayfield,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
So far so good
So far so good. I read that i will have to pay a lot more if I don't cancel, the cancellation wad right on the link I then screen shot it!
And just to check I phoned a very curtious lady and man who i didn't have to wait more than 30 seconds for to confirm that they will not be taking any more money out. I would like to give it 4 stars because they were so good. It would be 5 if the tracker located my two parcels. I'll update on here if i get any more charges removed. So far so good.
21 January 2025
Unprompted review
Reply from Trackerly
Hello,
Thank you for your comment. We strive to improve our service on a daily basis to ensure that your experience continues to be a positive one.
We remain at your disposal from Monday to Saturday from 8am to 20pm by phone at +44 2 039 910 387 or by email at support@trackerly.net
You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Trackerly team
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