We had an amazing adventure, Kenya and Tanzania. The whole trip was well organised, we didn't have to worry about anything, just turn up. We had two amazing drivers for our safari, Sam and Israel. The... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just returned from a wonderful trip to Vietnam. Absolutely everything ran smoothly from flights, trains, buses and transfers. Our hotels were all in central locations with beautiful surroundin... See more
Company replied
We have recently experienced our second holiday arranged by Tour compass and again we were not disappointed by our experience This time our trip was to Bali. The holiday was fabulous. The hotels wer... See more
Company replied
This company is one of the best we have ever travelled with. We were just at the end of our wonderful Sri Lankan tour , when Trump struck causing travel chaos. Tour compass have been very impressive... See more
Company replied
Company details
About TourCompass
Written by the company
At TourCompass, we aim to be travel experts on your behalf, making it effortless for you to turn your travel dreams into unique and memorable experiences.
Our incredible tours are created in collaboration with our trusted and long-term local partnerships. They are curated based on 15 years of experience and customer feedback – we know what works, giving you peace of mind so you can focus on what’s important, that is enjoying the holiday of a lifetime.
We know that ‘adventure’ means something different to all of us and we also understand that planning the right tour for you and your loved ones can be difficult – perhaps even overwhelming.
We provide adventure tours, that suit your needs, no matter whether you wish to explore the jungles of Latin America, the awe-inspiring temples of Asia or the wild savannahs of Africa.
Our incredible tours are created in collaboration with our trusted and long-term local partnerships. They are curated based on 15 years of experience and customer feedback – we know what works, giving you peace of mind so you can focus on what’s important, that is enjoying the holiday of a lifetime.
We know that ‘adventure’ means something different to all of us and we also understand that planning the right tour for you and your loved ones can be difficult – perhaps even overwhelming.
We provide adventure tours, that suit your needs, no matter whether you wish to explore the jungles of Latin America, the awe-inspiring temples of Asia or the wild savannahs of Africa.
Contact info
Nucleus House 2 Lower Mortlake Road , TW9 2JA, Richmond, United Kingdom
- 01279 704 135
- info@tourcompass.co.uk
- tourcompass.co.uk
4.9
Excellent
919 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was my first time using Tour…
This was my first time using Tour Compass for the ultimate Japan Tour 18 days. While it seems more geared for European travelers and we are from the United States, communication was good even with the time difference.It was very nice to meet European travelers. The accommodations and the train travel was all nicely organized, and the included tours were good as well.
15 March 2026
Unprompted review
Reply from TourCompass
Dear Leslie,
Thank you for your comments regarding your recent tour of Japan, and we are glad to hear that you had great time on the tour, and everything went smoothly. We thank you for your comments regarding our trip communication, and hope you made some happy memories!
We look forward to hopefully welcoming you on another tour in the future!
Best regards,
Liam @ TourCompass
South Africa and Mauritius trip
Just returned from South Africa, Kruger, Cape Town and Garden Route and then a week in Mauritius. The whole trip was seamless, we had 5 flights and every part of the trip was completely hassle free with drivers always waiting for us and a letter with all our details/instructions for each part of the trip.
A special shout out must go to our driver and guide for Cape Town and the Garden Route, Nigel. He was simply the best, we honestly had so many laughs and great chats it was like being on holiday with a friend. He was also extremely knowledgeable and interesting with insights on real life and whats it like living in Cape Town, as well as being professional and extremely punctual at all times.
I wouldn't hesitate to recommend Tour Compass and we will use them again for our next big holiday.
15 April 2026
Unprompted review
Reply from TourCompass
Dear Karen,
Thank you for sharing your detailed thoughts on your recent tour to South Africa and Mauritius. We are glad to hear everything went well, and all the transfers and flights operated smoothly!
We are also appreciative of your comments on your driver, Nigel, and we will be sure to share your feedback with our local team.
We do hope to have the opportunity to welcome you on another tour in the future, and wish you all the best for now!
Warm regards,
Liam @ TourCompass
Japan Heart and Brain tour
Took the Japan Heart and Brain tour and it was perfect from start to finish. Can't find a fault with anything, the whole trip was perfectly organised, we didn't have to worry about a thing. The whole trip was amazing, 100% would recommend!
18 April 2026
Unprompted review
Reply from TourCompass
Dear Stefanie,
Thank you for your review! We are glad to hear you had a lovely time in Japan, and that you were pleased with the organisation of the tour.
We do hope to welcome you on another tour with us in the future!
Best regards,
Liam @ TourCompass
Really enjoyed our trip to Japan
Really enjoyed our trip to Japan. Very well organised and ran very smoothly. Very pleasant guides who spoke English very well. Really enjoyed the excursions. Hotels well selected in great locations. Will definitely use this company in the future and would highly recommend thankyou
11 April 2026
Unprompted review
Reply from TourCompass
Dear Mr&Mrs Dixon,
We do hope you had a lovely time in Japan, and we are glad to hear that everything went smoothly during your tour! We are happy that you found our guides to be good, and are glad your hotels were well received!
We do hope to have the opportunity to welcome you on another tour in the future!
Best wishes,
Liam @ TourCompass
Costa Rica tour
Costa Rica tour, whole thing went seamlessly, all transfers and tours were professional, arrived on time, no issues whatsoever and Costa Rica was beautiful 😍
18 April 2026
Unprompted review
Reply from TourCompass
Dear Pam,
Thank you for sharing your feedback relating to your recent tour of Costa Rica. We are glad to hear that the tour operated smoothly, and we hope you had a wonderful time!
We do hope to welcome you on another tour in the future, and wish you all the best!
Warm wishes,
Liam @ TourCompass
African experience
We recently traveled to Africa with the reassurance that Tour Compass had arranged our internal trips as well. We were able to enjoy our time away knowing we had everything taken care of. Excellent company would definitely use your services again.
9 April 2026
Unprompted review
Reply from TourCompass
Dear Barn Glass,
Thank you for your review, and we are glad to hear everything went smoothly on your recent tour to Africa! We do hope that we will be able to welcome you on another tour in the future!
Best regards,
Liam @ TourCompass
South African awesome safari
We went to South Africa for a safari to Kruger National Park, stayed in the most amazing hotel (Kruger Gate Hotel) the food wow, the staff were so friendly and amazing at the hotel and treated us like royalty. 1 hour after arrival at the viewing dec we were greeted by 3 hippo’s which was truly awesome. Although the transfer is 6 hours and is the worst bit about the holiday, it does go fairly fast and it’s lovely to see some of the countryside. Safari’s were amazing, our driver was fantastic and we saw the Big 5. Booking process with tourcompass is quick and easy and all staff are very helpful especially Liam Richardson (as we had a couple of hiccups due to the Iran war and change of names and these were sorted immediately) . Book a safari it’s the best thing you will ever do.
8 April 2026
Unprompted review
Reply from TourCompass
Dear Elaine,
Thank you for sharing your detailed feedback regarding your recent tour to South Africa, and we are glad to hear that everything went well during your tour, both with the accommodation and the tour content as well! We are also pleased that your driver was very good as well throughout your time in-country!
Your comments relating to your pre-departure feedback is well appreciated, and we are glad we were able to ensure your holiday could go as planned!
We do hope to have the opportunity to welcome you on another tour in the future, and wish you all the best for now!
Best wishes,
Liam @ TourCompass
This was a fantastic company to deal…
This was a fantastic company to deal with. The trip was well organised and communication with the company was brilliant throughout. On arrival we had a meeting with a representative who walked us through the itinerary. Fantastic experience.
6 April 2026
Unprompted review
Reply from TourCompass
Dear J Blackbourn,
We would like to thank you for your feedback, and we are glad to hear you had a wonderful time on your tour! We are of course pleased that you found our communication to be good, and that the tour was well organised.
We hope to welcome you on another tour with us in the future!
Warm regards,
Liam @ TourCompass
Dealt with travel issues so well
We had issues with our outgoing travel to South America & they were dealt with magnificently. The tour guides chosen were 5*
1 April 2026
Unprompted review
Reply from TourCompass
Dear Phil,
Thank you for your kind words, and we do hope you had a lovely time on your tour, despite the initial travel arrangements not operating as smoothly! We are very glad to hear you were happy with our tour guides as well!
We hope to have the opportunity to welcome you on another tour in the future!
Best wishes,
Liam @ TourCompass
Organised a holiday to South Africa…
Organised a holiday to South Africa with Tour Compass which included a three day safari, a bush walk, a night safari and an optional trip to Chimp Eden. Everything went like clockwork with regards to the flights, transfers and trips. All timings were spot on, and we received regular text updates along the way which I found quite helpful. We stayed at the Paul Kruger hotel which is a five and a half hour transfer from Johannesburg airport. I hadn’t read that prior to booking ( my own fault ) It was a long and tiring journey from Edinburgh to the hotel (4.5 hours to Istanbul, 9.5 hours from there to Joberg, then the 5.5 hours to the hotel) but trust me, the experience you get once you are there makes it all worth it. The hotel is spotless, staff are amazing and can’t do enough for you. You also have the added bonus of animals wandering through the grounds and being able to see the more dangerous ones from the infinity pool to the rear of the hotel. We saw hippos, elephants, impalas, tons of birds, bush babies, monkeys and baboons. All this before you even leave the hotel for safaris and trips. The safari vehicles are great. All open so you can see everything and our driver Ishmael was such a lovely guy. He found us a leopard on our last day. We’d searched for three days to see one. They were very elusive. If this had been the only animal we spotted we’d have come home happy. We saw all the big five, Lions, Elephants, Buffalo Rhino and the Leopard. We saw so many more I can’t list them all. There were regular comfort breaks along the way and we always stopped for lunch. We came home very tired, but very very happy. I would recommend Tour Compass if you want a fantastic holiday and experience.
The only slight problem we had was with our going home pick up time. We queried it and found we needed to chase this up instead of the rep getting back to us. But in the grand scheme of things, this was a very minor detail. Go do a safari !!! You’ll love it.
9 April 2026
Unprompted review
Reply from TourCompass
Dear Gary
Thank you so much for sharing your wonderful review!
We’re thrilled to hear that your holiday in South Africa was such a fantastic experience from start to finish. It’s great to know that everything ran smoothly with the flights, transfers, and trips. We’re also delighted that you enjoyed your stay at the Kruger Hotel and all the incredible wildlife right on your doorstep. Seeing all those different animals up close during your safari must have been truly unforgettable! How amazing that you managed to spot all of the Big Five. We’re so pleased to hear your kind words about your driver, Ishmael — we’ll be sure to pass on your compliments to him.
Your recommendation means a lot to us, and we hope to welcome you on another TourCompass adventure soon. Thank you once again for choosing us!
Kind regards,
Tijs @ TourCompass
The driver quality and the quality of a…
The driver quality was of the highest standard. The quality of a majority of the accommodation which we had generally upgraded, was good. The whole Malagasy experience was positive.
17 April 2026
Unprompted review
Reply from TourCompass
Dear Mr. Tony
Thank you so much for your lovely feedback!
We’re happy to hear that you had such a positive experience in Madagascar and that your driver made the journey so enjoyable — we’ll be sure to share your kind words with our local partners.
It’s great to know you were also pleased with the upgraded accommodations.
We truly appreciate your comments and hope to have the pleasure of welcoming you on another TourCompass adventure in the future!
Warm Regards
Tijs @TourCompass
Seriously cannot fault these guys
Seriously cannot fault these guys. We had a 10day trip booked in South Africa, staying at Kruger Gate hotel and my word, what an amazing experience.
Not only was the hotel fabulous, the staff were, the food was, the excursions were great. The itinerary was carefully thought out, flights handled, transfers arrange. Everything happened as expected, without a hitch and I am seriously impressed as I am usually the one who has to arrange all of this.
It seemed too good to be true but it is not! Its very true.
Thank you Catriona Hodge at TourCompass for being amazing!
Would definitely recommend and will be book another holiday with you guys in the future.
9 April 2026
Unprompted review
Reply from TourCompass
Dear Harry,
Thank you so much for your wonderful Review. It truly makes us happy to hear that you had such an amazing experience in South Africa!
We’re delighted to know that you enjoyed the hotel, the excursions, and that everything ran smoothly from start to finish. It’s great to hear that the staff at Kruger Gate helped make your stay so memorable.
I’ll be sure to share your lovely comments with both the team at Kruger Gate Hotel and my colleague Catriona, who will be thrilled to know she helped make your trip special.
Thank you again for your kind words and for recommending us. We’re already looking forward to welcoming you back on another adventure in the future!
Kind Regards
Tijs @ TourCompass
Fantastic trip to Asia
Fantastic trip to Asia- Vietnam, Cambodia and Thailand. Absolutely seamless, from flights, transfers, beautiful accommodation, guides, tours, communication/ I cannot fault anything. Have recommended to all my friends and colleagues 😀
17 April 2026
Unprompted review
Reply from TourCompass
Dear Lisa,
Thank you so much for your wonderful feedback! We’re happy to hear that your tour to Vietnam, Cambodia, and Thailand went so smoothly and that everything from flights and transfers to accommodation, guides, and communication met met or even exceeded your expectations.
It means a lot to us that you would recommend us. We do hope to have the opportunity to welcome on another adventure in the future!
Warm regards,
Pauliina @ TourCompass
highlights of vietnam North to south
Amazing service from Tour Compass, we had a great trip for family of 4 (2 adults and kids aged 14 and 12).
Lovely size of tour group.
Great mix of trips included and self directed days.
Local guides were absolutely amazing, helpful, friendly and kind.
International flights included in the trip, made everything really straightforward and easy to book - really simplifies it all. We later changed our flights due to the war in middle- east and TC handled this so well - communicative, responsive, helpful and kind.
I highly valued this companies attitude to us the customer, it was a really good experience to book with them.
29 March 2026
Unprompted review
Reply from TourCompass
Thank you so much for your friendly words and for taking the time to share your experience of our Highlights of Vietnam - North to South tour.
We’re truly delighted to hear that you and your family had a great trip!
It means a lot to know that you enjoyed the balance between guided activities and days at your own pace, and that our local guides made a positive impression with their knowledge.
We’re also very glad that the flight changes went smoothly and that you felt well supported throughout.
We really appreciate your trust in TourCompass and hope to welcome you and your family on another adventure one day!
Kind Regards
Tijs @ TourCompass
Vietnam
We have just returned from a Tour Compass tour around Vietnam and I am already looking at the other tours they provide!! We had a great time, it was all very well executed with amazing tour guides, special mention to Mingh in Hanoi who was fantastic!!
29 March 2026
Unprompted review
Reply from TourCompass
Dear Jacqueline,
Thank you very much for reviewing us.
It pleases us to hear that you've enjoyed your tour to Vietnam. Also thank you for sharing your friendly words about your tour guides. I will pass these friendly remarks on to Hanoi.
We are looking forward to welcome you on one of our tours in the future.
Kind Regards
Tijs @ TourCompass
Highly recommend Tour Compass
Brilliant trip, we were so well looked after and loved every second
27 March 2026
Unprompted review
Reply from TourCompass
Dear Suz,
Thank you very much for your kind words.
We are very happy to hear that you enjoyed your trip and that you felt well looked after.
Kind Regards
Tijs @ TourCompass
Wonderful Fly Drive Tour of Costa Rica
Our fly drive holiday in Costa Rica was a wonderful experience. We found the package to be good value, and pretty much everything went according to plan. Anything that was not quite right was immediately resolved by the local excursion providers or hoteliers. I have already recommended TourCompass to friends and colleagues.
26 March 2026
Unprompted review
Reply from TourCompass
Dear Ros,
Thank you for your feedback — we’re very pleased to hear that your holiday in Costa Rica was such a wonderful experience.
We truly appreciate you taking the time to share your experience, and even more so that you have already recommended TourCompass to friends and colleagues — that means a lot to us!
We hope to have the pleasure of arranging your next adventure in the future.
Best regards
Ulrika Lindblom
TourCompass
Great Argentine and Brazil holiday and everything was well…
Great holiday and everything was well organised and went very smo every si whether it
19 March 2026
Unprompted review
Reply from TourCompass
Dear Paul,
Thank you very much for your review.
We are happy to hear that you have had a great journey to Argentina and Brazil and that you were happy with the organisation of it.
We hope to see you again in the future on one of our tours.
Kind Regards
Tijs @ TourCompass
Great company to use
Holiday was stress free as didn’t have to plan/book anything. Everyone was very informative and happy to answer any questions I had. When booking had to change dates and was not a problem. 100% made holiday much better not having think about everything.
13 March 2026
Unprompted review
Reply from TourCompass
Dear Miss Hannah,
Thank you so much for your lovely review and kind words! We’re very happy to hear that your holiday felt stress‑free and enjoyable — that’s exactly the experience we aim to create for our travellers.
It’s wonderful to know that our team made the booking process easy and that changing your travel dates was simple and straightforward.
We truly appreciate your recommendation and hope to have the pleasure of helping you plan another great adventure in the future!
Kind Regards
Tijs @ TourCompass
Eleven out of ten
We have just had the most amazing 2 weeks in Brazil. Everything from the booking process, the travel arrangements, tour guides and extra tours was excellent, everything ran so smoothly, the guides were friendly and knowledgeable. Brazil is a fantastic country to visit, would highly recommended booking and would recommend TourCompass. 11 out of 10. Just brilliant.
13 March 2026
Unprompted review
Reply from TourCompass
Dear Karen,
Thank you so much for your wonderful review, “eleven out of ten” really made our day!
We’re absolutely delighted to hear that your two weeks in Brazil went smoothly and that everything met your expectations.
It’s fantastic to know that our local guides helped make the experience memorable with their friendliness and knowledge, and that you enjoyed discovering what this incredible country has to offer.
We truly appreciate your kind words and hope to welcome you on another adventure in the future!
Kind Regards
Tijs @ TourCompass
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.