TourCompass Reviews 

919
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization of their holidays, noting that everything from flights and transfers to accommodations and excursions ran smoothly and seamlessly. The staff, both in the UK and overseas, are frequently highlighted for their helpfulness, knowledge, and friendly demeanor, making every interaction pleasant and stress-free. Reviewers particularly appreciate the well-thought-out itineraries, which offer a great balance of guided tours and free time, often including unique cultural experiences and well-located, beautiful hotels. The booking process is described as quick and easy, with the company readily accommodating alterations and resolving issues efficiently, even in stressful situations. However, some customers noted minor issues such as flight connections, a rushed city tour, or initial confusion with airport meet-ups, though these were often quickly resolved or addressed by the company.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many describing their trips as fabulous, amazing,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, highlighting excellent organization, customer service, and... See more

Location

Reviewers highlight positive aspects of location, with many praising the well-selected hotels in central... See more

Booking process

Consumers report a highly positive and easy booking process, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from the glacier, lakes and mountains tour of Argentina and Chile. Everything was very well organised and all the guides we had were amazing. Staff from Tour Compass were a pleasure to deal... See more

Company replied

Rated 5 out of 5 stars

We had an amazing adventure, Kenya and Tanzania. The whole trip was well organised, we didn't have to worry about anything, just turn up. We had two amazing drivers for our safari, Sam and Israel. The... See more

Company replied

Rated 5 out of 5 stars

I have just returned from a wonderful trip to Vietnam. Absolutely everything ran smoothly from flights, trains, buses and transfers. Our hotels were all in central locations with beautiful surroundin... See more

Company replied

Rated 5 out of 5 stars

This company is one of the best we have ever travelled with. We were just at the end of our wonderful Sri Lankan tour , when Trump struck causing travel chaos. Tour compass have been very impressive... See more

Company replied


Company details

  1. Tour Agency
  2. Tour Operator
  3. Travel Agency

About TourCompass

Written by the company

At TourCompass, we aim to be travel experts on your behalf, making it effortless for you to turn your travel dreams into unique and memorable experiences.

Our incredible tours are created in collaboration with our trusted and long-term local partnerships. They are curated based on 15 years of experience and customer feedback – we know what works, giving you peace of mind so you can focus on what’s important, that is enjoying the holiday of a lifetime.

We know that ‘adventure’ means something different to all of us and we also understand that planning the right tour for you and your loved ones can be difficult – perhaps even overwhelming.

We provide adventure tours, that suit your needs, no matter whether you wish to explore the jungles of Latin America, the awe-inspiring temples of Asia or the wild savannahs of Africa.

Contact info

4.9

Excellent

TrustScore 5 out of 5

919 reviews

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4.9

All reviews

(919)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great itinerary and seamless travel

Great itinerary exploring part of the Yukatan Peninsula. We didnt want to sit on the beach all the time so this itinerary was a great balance of rest and discovery. The add on trips were really good and everything went smoothly with our transfers/pickups. Most of the time it was just the two of us and a max of 5 on the additional day tours. A great tailor made tour. Spotting crocodiles in the mangroves at Rio Lagartos is highly recommended. Loved Vallodolid and Isla Holbox.

6 February 2026
Unprompted review
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Reply from TourCompass

Dear RW Northants,

Thank you for your recent review of your tour to Mexico, and we do hope you made many happy memories! We are glad to hear you had a wonderful time with us.

We do hope that we would be able to welcome you on another tour in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

South Africa and Mauritius

I booked this trip to South Africa and Mauritius as a surprise holiday for my wife’s birthday , from the outset it was very easy process and communication was great from start to finish, my only disappointment was the journey from Johannesburg to the Kruger National Park after flying from London to Geneva and then onto Johannesburg it was another 6 hrs from the airport to the Park which I think could be avoided by flying joburg to Kruger airport, overall the trip is a very well put together trip the tents in Kruger are a fantastic way to stay to get the real feel of a safari and we saw most of the big five.
On leaving Kruger onto Cape Town and everything went just as smoothly and NIGEL our driver guide for three days was absolutely fantastic knowledgable and great company and we had no end of laughs with him , he tried his best under the circumstances to get us to all our booked trips due to weather conditions ie Robben island and table mountain, he took us to some great wine tasting vineyards and general days out and about THANKS YOU NIGEL .the stay in cape was also fabulous in the Hotel Cape Milner lovely hotel great rooms and fabulous staff.
We are now in Mauritius in the Veranda Aux Biche and this is just as fabulous as the rest of our trip thanks you Tour Compass and Nigel our driver for a fantastic trip.

4 February 2026
Unprompted review
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Reply from TourCompass

Dear Paul,

Thank you for your detailed review with your recent tour to South Africa & Mauritius. We are pleased to hear you have had a lovely time, and your guide has been very good! We also appreciate your comments regarding flight options to Kruger as well.

We do hope to have the opportunity to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 4 out of 5 stars

Excellent local guides

Excellent local guides. We were in a group of 3 so we were able to ask questions and get to know our guides. The itinerary was varied and enabled us to experience lots of aspects of the country.
A couple of small issues were the rooms at the hotel in Hoi Ann and the half day tour of Ho Chi Minh City feeing quite rushed. I understand that the company are now using a different hotel and are allowing a full day for the Ho Chi Minh City tour.
We would certainly recommend this company and consider booking with them in the future.

25 January 2026
Unprompted review
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Reply from TourCompass

Dear Clive,

Thank you for taking the time to share your review of your recent tour of Vietnam. We do hope that you had a lovely time on your tour.

We do also appreciate your comments relating to the tour, and would love the opportunity to follow up with you properly regarding this! If you could email us at info@tourcompass.co.uk, we'd be happy to hear from you further!

We do hope to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Fabulous

Fabulous ! The trip is a perfect way to see the highlights of Vietnam. Now we can return to delve deeper. The Vietnamese 🇻🇳 guides were excellent. The app is so useful as I have to admit we did lose track of what day it was … & what we had planned. Sign of a great holiday adventure. Totally recommend & we’ll be back for more of the tour compass offerings. Jane and Ian - January/February 2026

21 January 2026
Unprompted review
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Reply from TourCompass

Dear Jane,

Thank you for leaving your review regarding your recent tour to Vietnam, and we do hope you had a wonderful time! We are also pleased to hear that the guides in Vietnam were also very good!

We do hope to have the opportunity to welcome you on another tour in the future, and wish you all the best!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Highly recommended

Just returned from a two-week holiday in Thailand, North to South, and Singapore. I must say I was impressed from the start, when booking the trip, at how friendly, approachable and efficient all the staff were. I made several alterations to the itinerary beforehand, but nothing was too much trouble for them. And the trip itself went smoothly, with every connection made on time. I cannot recommend them too highly.

19 January 2026
Unprompted review
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Reply from TourCompass

Dear Terry,

Thank you for your warm words regarding your recent tour of Thailand and Singapore, and we are glad to hear everything went well! We are also grateful for your comments regarding our service before departure.

We do of course hope to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

I highly recommend Tour Compass

Our friends from the UK asked us to join them on a 2 week safari in Tanzania and beach holiday in Zanzibar tour. We agreed to join them but wanted to add 5 days in Cape Town. Important to note that we are from Canada. That said, Tour Compass was very attentive and responsive to our needs and organized everything. They were very patient and quick to answer my many questions. Everything was very well organized and we had no problems with our many airport transfers. They even manually added my itinerary to my tour compass app as I had difficulty accessing it. Hotels were great, safaris excellent and so much more than we expected. Our beach holiday at the Ocean Paradise Beach Resort was great. This is a small intimate hotel with friendly staff and excellent food. A hidden gem. Loved every aspect of our trip. Would definitely recommend Tour Compass. Thank you for the wonderful memories!

5 February 2026
Unprompted review
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Reply from TourCompass

Dear Customer,

We would like to thank you for your kind words with regards to your recent tour of Tanzania & Zanzibar. We are glad we could be supportive prior to your departure, and we hope you made many memories with your friends, and with our team!

We do hope to have the opportunity to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

What an amazing experience we had!

What an amazing experience we had! Tour compass were fantastic from start to finish from initial enquiry , great communication, friendly and helpful, I wanted to change a couple of things and they were brilliant and sorted it all out.
Our Tanzanian safari was the best experience ever which we have to thank our driver/guide for. Joshua was an amazing guide and went out of his way to make sure we had the best time, he asked us what we wanted to see and he made sure we saw everything and more. Nothing was too much. He introduced us to local treats of red banana, sugar cane juice and spiced corn cob. He was efficient and friendly and went above and beyond, he wanted us to have the best time ever which we did thanks to him! I would definitely recommend tour compass 100% and if you happen to get Joshua as your driver/guide then your experience will truly be the best!
Thankyou 😁

4 February 2026
Unprompted review
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Reply from TourCompass

Dear Debbie,

Thank you for your lovely review regarding your recent tour of Tanzania! We do hope you had a lovely time, and we will be sure to share your kind words relating to your guide to our local team! We do hope you made many happy memories.

We are also glad that your pre-tour communication went smoothly, and we do hope to be able to welcome you on another tour with us in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Kruger, Capetown and Victoria falls

We had the most amazing holiday all
Organised with Tour Compass. A trip to South Africa
We did Kruger , Capetown and Victoria falls . From booking until departure the service was great . It was nice as we had some scope to personalise the trip a bit but tour compass booked all flights accommodations and transfers . We opted to stay an extra day in Capetown which was arranged via tour compass .
All accommodations were good , all tour operators in South Africa were good .
I would definitely recommend using tour compass. They were always on the end of an email, you can use an app to keep an eye on flights , all information required was on the app .
Thank you Tour compass

21 January 2026
Unprompted review
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Reply from TourCompass

Dear Lorna,

Thank you for sharing your wonderful feedback regarding your recent tour of South Africa and Victoria Falls! We are glad to hear that you had a memorable time, and enjoyed your accommodations. We are also pleased we could be so helpful before you left!

We do hope to be able to welcome you on another tour in the future, and wish you all the best for now!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Tour Compass trips are excellent value…

Tour Compass trips are excellent value for money, excellent communication before , and during the holiday. The local guides are very informative and have such a wealth of local knowledge and history of the locality.
We will definitely be booking another trip with Tour Compass

18 January 2026
Unprompted review
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Reply from TourCompass

Dear Hazel,

Thank you for your kind words, and we are glad to hear you found your recent tour with us to be good, and our guides to be both informative and positive!

We hope to be able to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

South Africa & Zambia the easy way

Very easy booking and the staff were very knowledgeable and willing to accommodate our needs. The tour itself went smoothly and all hotels and transfers worked perfectly.

21 January 2026
Unprompted review
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Reply from TourCompass

Dear Patrick,

Thank you for your review, and we are glad to hear that you had a nice time in South Africa and Zambia, and that our team was able to help you with any requests!

We do hope to be able to welcome you on another tour in the future, and wish you all the best for now!

Kind regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Safari and beach

Have just returned from an exceptional holiday with Tour Compass. It was our first time using them. We took the Tanzania and Zanzibar 15 day tour. The booking process was very smooth, all questions were answered promptly and our booking was linked to our friends so that at every hotel and tour we were together as a group.
The App is good, all information was correct and up to date.
The safari drives were long but we saw so much. Our guide was knowledgeable and able to get us close to the animals whilst keeping us safe. We saw the Big 5 as well as literally hundreds of zebras, giraffes, antelopes, gnus, different birds and many more.
We then had 6 days relaxing on the beautiful beach at Zanzibar.
All the hotels were very clean and of a good standard. The food options were good and there were plenty of food choices. The staff at the hotels were amazing and very friendly.
We would definitely use Tour Compass again

23 January 2026
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Dawn,

We would like to thank you for sharing your kind words relating to your recent tour of Tanzania & Zanzibar, and we do hope you enjoyed your time there! We are also pleased that you found our guides to be knowledgeable, and we hope helped see all the different animals!

We hope to be able to welcome you on another tour in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

As a solo female traveller this was SUPERB

As a solo female traveller this was outstanding. From start to end the process was excellent. I had a full itenerary where I knew what was required for each area I was travelling to. I had the option of upgrading hotels f required (I didn't) and contact numbers in country.
The app was superb... So informative.
The hotels were fab... Perhaps having visited I would change next time, but however they were all brilliant. The food was so good!
The drivers were very friendly, so professional and understood what we wanted to see... Ie up close on safari.
All in all I was very very happy
.. Such a magical holiday.
Kenya, so Tanzania and Zanzibar 😍

31 January 2026
Unprompted review
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Reply from TourCompass

Dear Yvonne,

Thank you for your kind words regarding your recent tour of Africa, and we are glad to hear that you had a wonderful time! We are also glad to hear you were pleased with your pre-travel information, and do hope you made many happy memories!

We do hope to have the opportunity to welcome you on another tour in the future, and wish you all the best for now!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

3 week Thailand tour

Superb organisation from Tour Compass and their associates, made a busy 3 week tour of Thailand an absolute pleasure.

24 January 2026
Unprompted review
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Reply from TourCompass

Dear J Morto,

Thank you for your kind words regarding your recent tour of Thailand! We do hope you had a wonderful time whilst there, and hope to have the opportunity to welcome you on another tour in the future!

Best regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Vietnam and Cambodia Dream Holiday

We have the holiday of a lifetime with Tourcompass. Everything was seamless and perfect from the booking the the transfers to the excursions and the hotels. Their overseas partners were also amazing. Even when a Typhoon meant that we couldn't visit the east coast of Vietnam they sorted everything out for us to make our holiday magical. Will definitely be using them again!

26 October 2025
Unprompted review
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Reply from TourCompass

Dear Laura,

We would like to thank you for your kind words with regards to your recent tour of Vietnam & Cambodia. We do hope you made many happy memories, and we are glad you enjoyed the alternate arrangements that were organised at short notice!

We hope to have the opportunity to welcome you on another tour in the future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

Amazing holiday with TourCompass

Everything went like clockwork and ran smoothly, all of our drivers and guides were professional, friendly and knowledgeable, accommodation was as expected and any queries we had were answered promptly. We had the trip of a lifetime and would definitely use TourCompass again.

7 January 2026
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Louisa,

Thank you for your warm words regarding your recent tour! We do hope you had a wonderful time, and we are glad that we were able to provide a good quality of service both before and after the tour!

We do hope to have the opportunity to welcome you on another tour in the future!

Warm regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish didn’t have to think about anything everything was taken care of from the arrival at the airport to departure 14 days later. Made for a very enjoyable and relaxing holiday. Hotels were fabulous, safari beyond expectation all staff were polite and friendly. Definitely a holiday to remember. Thankyou

1 January 2026
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Lou,

Thank you for your feedback, and we are glad to hear you had a wonderful time! We are also pleased you were well looked after, and that you had a lovely tour with us.

We do hope to welcome you on another tour in the future!

Kind regards,
Liam @ TourCompass

Rated 5 out of 5 stars

Well organised tour that ran smoothly

Well organised tour that ran smoothly. The local guides and drivers were super friendly and engaging. We saw so much more over the 17 days than we could have ever organised ourselves in that time. Highly recommended and we can't wait to book our next trip.

22 December 2025
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Fitness Challenge,

Thank you for your kind words regarding your recent tour! We do hope you made many happy memories!

We hope to have the opportunity to welcome you on another tour in the future, and wish you all the best for now!

Best regards,
Liam @ TourCompass

Rated 4 out of 5 stars

Went to Vietnam with Tour Compass and…

Went to Vietnam with Tour Compass and loved it , Nice hotels , Good Guides
Only complaint was the optional tours were very expensive and could be done through Get your Guide & Viator for half the price

23 December 2025
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Karen,

Thank you for your kind words with regards to your recent tour of Vietnam. We are glad to hear you had a lovely time!

We also appreciate your comments regarding the optional tours, and we will share that feedback with our team accordingly

We hope to be able to welcome you on another tour in the near future!

Best wishes,
Liam @ TourCompass

Rated 5 out of 5 stars

We had an excellent holiday in Rio, Paraty and Ilha Grande

We had an excellent holiday in Brazil thanks to the organisation and helpfulness of the TourCompass staff. We had a three venue holiday and everything was on point. All our local guides were helpful, punctual and friendly. Our hotels were great and in good locations. We would highly recommend TourCompass and will definitely use them again.

20 December 2025
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Cynthia,

We would like to thank you for your comments regarding your recent tour of Brazil, and we are glad to hear you had a lovely time! We are also glad to hear your guides were very good throughout the tour.

We do hope to have the opportunity to welcome you on another tour in the near future!

Best wishes,
Liam @ TourCompass

Rated 4 out of 5 stars

Costa Rica

Outstanding experience from start to finish.

From the very first point of contact, everything was professional, well-organised, and thoughtfully planned. Communication was clear and prompt, making it easy to know exactly what to expect before the tour even began.

The itinerary was perfectly balanced, allowing us to see and experience so much while still having time to enjoy each location properly. Everything ran smoothly and on time, and it felt safe, relaxed, and well thought out throughout.

Just a one thing to point out is the flight connection. We had very short time to catch another flight and had to run.

I would absolutely book with this company again and recommend them to anyone looking for a high-quality, reliable, and enriching tour.

28 December 2025
Unprompted review
TourCompass logo

Reply from TourCompass

Dear Grish,

Thank you for your kind words regarding your tour of Costa Rica, and we are glad to hear you had a wonderful time! We do hope you made many happy memories.

We do hope to welcome you on another tour with us in the future!

Best wishes,
Liam @ TourCompass

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