This was the second holiday Tots Too have planned and arranged for our family - 6 adults and three under-fives. Once again Deborah and her team took the time to understand in depth what we wanted from... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We approached Emma and Deborah to help us find the perfect place to stay in Italy straight after our destination wedding. The attention to detail, recommendations and service were second to none. We h... See more
Our family trip around Vietnam was expertly curated by Emma and her team. She really takes the time to understand exactly what the right balance of needs are to create the best experience for the whol... See more
Company replied
Tots Too have looked after our family for several years now. Deborah has helped organise for us some of the most wonderful experiences which have created a lifetime of memories. Our most recent trip t... See more
Company replied
Company details
Information provided by various external sources
Every family is different, so we take the time to understand your preferences and make the right recommendation for you. Holidays are precious, so you can count on Tots Too to ensure all runs smoothly, for your total relaxation.
Written by the company
Contact info
85-87 Bayham Street, NW1 0AG, London, United States
- 020 7284 3344
- sales@totstoo.com
- totstoo.com
5.0
Excellent
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and well informed
Covered everything we asked about and had great knowledge of hotel facilities and kiddy amenities
17 February 2017
Unprompted review
Reply from Tots Too
Hi Andrew,
Thank you for taking the time to review our service. We are glad you are happy with our knowledge of the resorts, we pride ourselves in giving the best possible service. We are on hand whenever you need us up until and throughout your holiday. So if you need anything please do let us know.
I wish you a fantastic family holiday. We are very much looking forward to hearing about it.
The Tots Too Team.
Really great company
Brilliant help from sales contact. Haven't been on holiday yet, but booking experience was ideal
13 February 2017
Unprompted review
Reply from Tots Too
Hi Laura,
Thank you for taking the time to review Tots Too. We are glad you are happy with our service. We are on hand whenever you need us up until and throughout your holiday.
I wish you a fantastic family holiday. We are very much looking forward to hearing about it.
The Tots Too Team.
India Holiday
I just wanted to thank Emma and her team so much for their excellent service and handling of my holiday to India. They arranged a wonderful itinerary for me based on all my requirements, and nothing was too much trouble. It took all the stress and hassle away.
I would highly recommend Tots Too/Essential Escapes.
9 February 2017
Unprompted review
Reply from Tots Too
Hi Nikki,
Thank you for taking the time to review our service, we really do appreciate your comments. We are glad you are happy with our service and we are on hand up until and throughout your holiday if you need us for anything. Wishing you a fantastic holiday to India.
Look forward to speaking to you soon,
Vanessa
Fantastic service from Tots Too
I am thrilled that I have found Tots Too. I have just booked my 4th holiday with them. They provide a very special personal service and they have managed to find the ideal holiday for us each time. They have catered for the different needs of our family, including the children, anxious tired parents and older but energetic and discerning grandparents. Thank you to the team at Tots Too!
6 February 2017
Unprompted review
Reply from Tots Too
Hi Virginia,
It's lovely to hear from you and we're glad you are happy with our service and continue to book with Tots Too. We really do appreciate our repeat clients. If there is anything you need between now and your departure date please do let us know and we will be happy to assist. We are also here if you need us while you are in Crete. We wish you a fantastic holiday!
Look forward to hearing from you again soon,
The Tots Too Team.
Reliable and friendly
We've booked three holidays through Tots Too, and I always recommend them to friends.
20 January 2017
Unprompted review
Reply from Tots Too
Hi Lucy,
It's great to hear from you. We are glad you are happy with our service and continue to book with Tots Too as we value our repeat customers highly. As promised as always we are on hand up until and throughout your holiday so please do get in touch should you need us. We hope you are looking forward to your holiday and wishing you a fantastic time.
Look forward to speaking to you again soon.
Many thanks,
Vanessa
excellent customer care
Bespoke holidays, care taken to match our requirements with available holidays. We have just booked our third trip with Tots Too so this speaks for itself!
16 January 2017
Unprompted review
Reply from Tots Too
Hi Alisa,
It's great to hear from you. We are glad you are happy with our service and continue to book with Tots Too, we value our repeat customers highly. As promised as always we are on hand up until and throughout your holiday so please do get in touch if you need us. Wishing you a fantastic holiday and look forward to speaking to you again soon Alisa.
Many thanks,
Naz and the Tots Too Team.
Exceptional service
We are parents of a 2 and 4 year old and have just booked with Tots Too for the third year. Dhiren Shah is always very helpful and attentive to our requirements.
9 January 2017
Unprompted review
Reply from Tots Too
Hi Jon,
Thank you for taking the time to review us and we are pleased that you are happy with the service from our Travel Sales Consultant, Dhiren. As promised we are on hand up until and throughout your holiday so please do not hesitate to get in touch should you need us. Wishing you a fantastic family holiday.
Many thanks once again and look forward to speaking to you soon,
The Tots Too Team
Extensive knowledge and excellent service
Their knowledge of resorts is fantastic. Great advice given and fantastic efficient service - no waiting around for call backs or email queries. Such a pleasure to deal with.
28 November 2016
Unprompted review
Reply from Tots Too
Hi Laura,
It is great to hear from you. Thank you very much for taking the time to review us. We are pleased that you are happy with our service as it is important to us to offer a 5* service to our clients.
Look forward to speaking to you very soon,
The Tots Too Team
Tottoo
Absolutely outstanding service from Dhiren! No sales patter just supportive advice. Nothing was too much trouble. Any queries I had were answered immediately and he checked every detail with Baobab Suites and Monarch Airlines. His emails contain all details regarding booking the holiday and he even asked Daniel at the Suites to forward details re The Gala Dinner. I have never felt more reassured when booking a holiday. Thank you a zillion times Dhiren.
23 November 2016
Unprompted review
Reply from Tots Too
Hi Elizabeth,
We are glad you are happy with the service from our Travel Sales Consultant, Dhiren. Thank you very much for taking the time to review us as its so important that we offer a 5 star services to our clients.
We look forward to speaking to you very soon,
Vanessa
Excellent service
They are a great team who have actually visited the resorts. I have booked with them before and would defiantly book with them again.
3 November 2016
Unprompted review
Reply from Tots Too
Hi Rebecca,
Thank you very much for taking the time to review us, we really appreciate it. We are pleased that you are happy with our service as it is important to us to offer a 5* service to all of our clients. We are glad that you continue to book with us, we value our repeat customers highly. As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us.
We look forward to speaking to you soon,
Vanessa
Polite and helpful
The rep was helpful and did their best to match expectations.
19 October 2016
Unprompted review
Reply from Tots Too
Thank you very much for taking the time to review us, we really appreciate it. We are pleased that you are happy with our service as it is important to us to offer a 5* service to all of our clients.
We look forward to booking your future holidays.
The Tots Too Team.
Fast, friendly quality service
Booking our third holiday in a tow with Tots
5 October 2016
Unprompted review
Reply from Tots Too
Thank you very much for taking the time to review us, we really appreciate it. We are pleased that you are happy with our service as it is important to us to offer a 5* service to all of our clients. We are glad that you have now booked your third holiday with us, and as promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us.
We look forward to booking your future holidays.
The Tots Too Team.
Excellent, unbiased advice, good recommendations and rapid service
We have travelled with Tots Too on 2 occasions now and can't fault the service at all.
They have recommended resorts ideal for our family and responded quickly to any questions.
Our son developed chickenpox on holiday so we needed to stay longer and they also sorted that out really quickly.
1 October 2016
Unprompted review
Reply from Tots Too
Dear Emma,
Thank you very much for taking the time to review us, we really appreciate it. We are pleased that you are happy with our service as it is important to us to offer a 5* service to all of our clients. We are glad that you continue to book your holidays with us and we will certainly look forward to booking your future holidays.
The Tots Too Team.
Reply from Tots Too
Hi Irfan,
We are glad you are happy with our service. Thank you very much for taking the time to review us, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. We are looking forward to booking your future holidays.
The Tots Too Team.
Friendly, informed and honest advice
This is the third time I have booked a holiday through Tots Too and I keep returning as I believe Tots Too have a broad coverage of family friendly resorts across Europe and can guide me to the best option for our family that meets our budget. The advice I have received is informed and honest and the service responsive and friendly. Thank you.
22 August 2016
Unprompted review
Reply from Tots Too
Dear Mrs V,
Thank you very much for taking the time to review our service. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. We are glad you have continued to book with Tots Too and we very much look forward to speaking to you again soon about your future holidays.
Tots Too Team.
So much easier than searching around for family friendly options
Found us a perfect apartment in a good ski resort with good flight times at a good price. What more can you ask for?!
13 August 2016
Unprompted review
Reply from Tots Too
Dear Heather,
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. We are looking forward to booking your future ski holidays.
Jamie and the Tots Too Team.
South Africa- Dhiren Shah
Fantastic holiday-hotels great hotels and overall experience unforgettable. Looking forward to booking our next family holiday with Tots Too.
3 August 2016
Unprompted review
Reply from Tots Too
Hi Paul,
It is great to hear your feedback on your South Africa holiday. We really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback.
Dhiren and the Tots Too Team.
Helpful, friendly staff
Very helpful staff, understood what I was asking for and kept to my budget. Also followed up with the resort on additional fees and charges that I did not think should apply (for baby kit such as a high chair and stairgates) and agreed to cover the additional charges for me when the resort refused to waive the fees.
1 August 2016
Unprompted review
Reply from Tots Too
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are very pleased to receive your feedback. We look forward to booking your future holidays.
Naz and the Tots Too Team.
Not as many children friendly pools as I was expecting
We wouldn't go again
1 August 2016
Unprompted review
Reply from Tots Too
Dear Bernadette,
Thank you for your review and valuable feedback. We will certainly help to find you a hotel with more children's pools next time.
Tots Too Team
Great service
Friendly and Helpful staff. Very easy to book. Great extras included - transfer, welcome pack etc
1 August 2016
Unprompted review
Reply from Tots Too
Thank you very much for taking the time to review our service, we really appreciate it. It is important to us to offer a 5* service to all of our clients and so we are delighted to receive your feedback. As promised we are on hand up until and throughout your holiday so please don’t hesitate to get in touch should you need us. We hope you have a wonderful holiday and we look forward to speaking with you again soon.
Best Wishes,
The Tots Too Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.