Tops and Bottoms Reviews 

624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, particularly highlighting individuals for their exceptional customer service and assistance with purchases and raffles. Many people appreciate the quick processing and shipping of orders, often receiving their desired products promptly. The overall service is frequently described as excellent, with consumers noting the ease and smoothness of transactions, making them eager to return. However, some customers noted receiving incorrect products, such as different colors or sizes, or items not matching descriptions. A few also experienced unresponsive customer service, facing difficulties with returns or obtaining labels, leading to dissatisfaction with the return process.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Product

Reviewers mention positive feedback about product, often praising the quality of items like sneakers and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting friendly, quick, and... See more

Order

Customers consistently note positive experiences with order, praising the excellent process and quick... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(624)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

RETURN OF MY HOKA TRAINERS WITH NO REFUND

I placed an order with Tops and Bottoms on the 14th April for a pair of Hoka shoes, and they arrived on the 27th April. On trying them they were to small so I returned them on the 28th, with a tracking receipt. Since I hadn't heard anything, I then had a email stating that the refund would be put in my bank. When I checked nothing went in and still hasn't as from today.
I have continued to email them on the 4th, 8th, 11th June and I've been ignored. I either want a refund or a bigger size (7)

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Kyousuke is amazing!

Kyousuke is amazing!! Great customer service in reaching out for shoes I wanted!!

Always fast shipping and never an issue with the packaging or delivery!!

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Tops and bottoms review

This shop has some of the best customer service I’ve ever experienced from an online store. Shipping is also very fast and they have a wide variety. Williams helped me out a ton.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

William was very helpful and extremely…

William was very helpful and extremely friendly with my online order definitely will be shopping more from tops and bottoms from all the way from Tennessee keep up the great customer service guys thank you

15 June 2026
Unprompted review
Rated 5 out of 5 stars

William at top and bottom

William that works at top and bottom. He is a great person showing great customer service making sure that you get shoes that you are looking for as well as clothes that matches them very good for customers.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick and straightforward experience

Customer service was responsive and communication was smooth throughout the process. Checkout was quick and straightforward, and everything was handled professionally. Will definitely be shopping again soon. Thank you Williams!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Easiest raffle win purchase ever

Easiest raffle win purchase ever! Williams reached out to let me know I had won and asked if I would like to complete my purchase. After verifying the phone number texting me led back to Tops&Bottoms, I was super excited. He sent me an invoice for my desired size and I was able to complete the purchase very quickly. Thank you!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Sent a text to Williams to order a pair…

Sent a text to Williams to order a pair of Nike Air Max 95’s. Williams responded within six minutes followed by a checkout link a couple minutes later. Did not know checking out via text was possible and Williams made it very easy. Plan on doing more business with Tops and Bottoms and Williams is an asset to them. Thank you for a seamless process.

25 April 2026
Unprompted review

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