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Tops and Bottoms Reviews 

622
•
TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly individuals like a specific staff member, for their exceptional helpfulness and excellent customer service. Many people highlight the quick shipping of orders and the quality of products received, often noting items are exactly as described. The successful raffle process also provides opportunities to purchase desired items, leading to high recommendations and repeat business. However, some people were dissatisfied with receiving products that differed from what was ordered or pictured. A few customers also noted issues with customer support responsiveness when trying to resolve problems or obtain return labels.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting individuals for their exceptional service.... See more

Product

Consumers find product to be positive, with many praising the quality of items like sneakers and clothing,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the friendly, quick, and helpful... See more

Order

Reviewers mention positive feedback about order, highlighting the excellent process and quick shipping.... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I won for raffles in 2 days on Tops and Bottoms and the process they use is excellent William was amazing responded fast and both my orders have already shipped. Would recommend Tops and Bottoms. You... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

622 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(622)

230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I had a great experience with Williams

I had a great experience with Williams! I really was looking forward to purchasing the Jordan 3 true blues and he was clutch on allowing me to purchase early. Thank you Williams/Tops and Bottoms for amazing customer service!!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Williams is awesome, she takes the time to reach out to me personally with offers and verifies my wants and needs and sees it through. Great experience that I wish more companies and people would duplicate

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Sneaker Platform

Great, underrated platform that offers great raffles and customer service. Packages arrive timely and in good conditions. Williams was awesome so a big shout out! Thanks Tops and Bottoms!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

White Air Force 1 low , 01

Many blessing to Williams let me know i won the raffle for the white Air Force 1 low ,01 was really looking forward to them smooth process fast checkout link. Looking forward to shopping more with Topsandbottomsusa, good looks Williams

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Great survives

Kyousuke was very helpful answered all my questions helped me get shipping straight to my house and was very kind thank you Kyousuke

22 June 2026
Unprompted review
Rated 3 out of 5 stars

the thing i thought wouldnt be an issue

The item i ordered wasnt the issue, i was super happy this store has the item i was looking for after it was sold out on its original website, so thats great! the not so great part is when i received the package, the packaging was so bad i mean the item fell out from the back of the box when i picked it up and brang it inside, im not sure whos fault it is that the packaging was so bad, but my review is ONLY on the packaging, not their service. kyousuke helped me out and everything , was patient and polite . great product, authentic and everything, only issue? the packaging🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

20 June 2026
Unprompted review
Rated 1 out of 5 stars

RETURN OF MY HOKA TRAINERS WITH NO REFUND

I placed an order with Tops and Bottoms on the 14th April for a pair of Hoka shoes, and they arrived on the 27th April. On trying them they were to small so I returned them on the 28th, with a tracking receipt. Since I hadn't heard anything, I then had a email stating that the refund would be put in my bank. When I checked nothing went in and still hasn't as from today.
I have continued to email them on the 4th, 8th, 11th June and I've been ignored. I either want a refund or a bigger size (7)

28 April 2026
Unprompted review

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