Tops and Bottoms Reviews 

624
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, particularly highlighting individuals for their exceptional customer service and assistance with purchases and raffles. Many people appreciate the quick processing and shipping of orders, often receiving their desired products promptly. The overall service is frequently described as excellent, with consumers noting the ease and smoothness of transactions, making them eager to return. However, some customers noted receiving incorrect products, such as different colors or sizes, or items not matching descriptions. A few also experienced unresponsive customer service, facing difficulties with returns or obtaining labels, leading to dissatisfaction with the return process.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Product

Reviewers mention positive feedback about product, often praising the quality of items like sneakers and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting friendly, quick, and... See more

Order

Customers consistently note positive experiences with order, praising the excellent process and quick... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I enjoy shopping at tops and bottoms because mainly their prices. They usually won’t charge a shipping fee but sometimes they do, sometimes they’ll throw in a pair of socks for you to purchase and cou... See more

Company replied

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more


Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

624 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(624)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just got the latest pair of Jordan…

I just got the latest pair of Jordan Retro 5” White Matalic”. I want to thank the associate by the name of (Williams). They were very helpful, professional and the whole process was very easy as well as quick. The Tops and Bottoms store on Madison is and has always been my number 1 go to for all the latest styles , trends in fashion and footwear.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick Customer Service

I recently had the chance to check out the Tops and Bottoms website, and overall, it delivers a solid shopping experience. The layout is clean, easy to navigate, and makes it simple to find different styles and products without feeling overwhelmed. The selection is strong, especially for anyone into streetwear and trending sneakers.

One thing that stands out is how user-friendly the site is. Categories are well organized, and the browsing experience feels smooth whether you’re searching for something specific or just exploring. With a few upgrades—like adding more detailed product descriptions, highlighting key selling points (such as authenticity and fast shipping), and incorporating more customer reviews—the site could become even more powerful and conversion-focused.

I also want to give a special shoutout to William for the great customer service. Quick responses, helpful communication, and a clear focus on customer satisfaction really make a difference. That level of service builds trust and keeps customers coming back.

Overall, Tops and Bottoms is doing a lot right. With a few refinements, it has the potential to stand out even more in a competitive market.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

entered a raffle for Men’s Air force 1…Stadium Green

entered a raffle for Men’s Air force 1 Low Stadi Green and Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I won a raffle today

I won a raffle today, and Williams reached out to me for confirmation. He treated me with respect and answered my questions in a timely manner. He was very professional and I will definitely enter more raffles in the near future.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Tops comes through again!!

Tops comes through again!!! William sent me the checkout link, as he has several times, and got me squared away as always! Always fast shipping too, 100% recommend checking them out if you haven’t yet!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I was lucky to win a raffle for Kobe 11…

I was lucky to win a raffle for Kobe 11 Mamba Day. Harris gave me a personal notification by text and assisted me with checkout to proceed with purchase. After confirmation and shipping, Harris also put together a matching streetwear outfit. Above and beyond customer care that is noticeable appreciated. Thanks Harris, I can’t wait to get it.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience shopping with Tops and…

My experience shopping with Tops and Bottoms was amazing. Their employee Williams was exceptional he made everything super easy and convenient for me. I plan on buying more items in the future!!!!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

To my humble surprise

To my humble surprise, I won the raffle for the Air Jordan 1 Retro High OG "Flight Club" which was totally unexpected.

The notification, ordering, receiving process was easy and efficient.

Thank you Williams for the notification and constant communication.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Men’s Air force 1 Low Dark Team Red

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with checking out. Thanks Williams for all your help and I’m looking forward to placing more orders with Tops & Bottoms.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous returns

I’ve been trying for a week to get a returns label so I can send some trainers back that were too small. They keep replying to my emails by saying they will send a returns label but they just don’t send it.
I’m a very frustrated shopper b

9 April 2026
Unprompted review
Tops and Bottoms logo

Reply from Tops and Bottoms

Hi Sharon,

We’re really sorry to hear about your experience. We completely understand how frustrating this must be.

Could you please share your order details (order number or email used for the purchase) so we can check this for you and assist as quickly as possible?

Thank you for your patience.

Rated 5 out of 5 stars

I enjoy grabbing new sneakers from tops…

I enjoy grabbing new sneakers from tops and bottoms, especially from the representative Williams. Will usually enter the raffles, get the text, and my size is usually available which I’m glad it is. Sometimes will just go through their inventory, will find a shoe that can’t really find anywhere else, and will buy them. But they usually sell out of the hype or mid hype shoes. Looking forward to more shoes being available for me to purchase in the near future.

28 March 2026
Unprompted review

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