Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered q... See more
Company replied
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The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card f... See more
Company replied
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are cle... See more
Company replied
I have hired several cars from you in recent years but this was my first from Plovdiv Airport. I did book in advance and had completed my details prior to collection so the whole experience was extrem... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
улица Продан Таракчиев, 1528, София, Област София, Bulgaria
- +359890170170
4.6
Excellent
2K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall the service was good, but waiting times could be improved
Overall the service was good. Car well prepared and in good conditions, not too old and without any issue. The staff was kind and knowledgeable. All the questions asked in advance had been answered quickly and completely.
An improvement in the waiting times for the shuttle frequencies from the airport and at the counter would be helpful. When many people arrive on the same plane, one van every 15 minutes can be not enaugh; the offices have limited space, so speaking at the desk is not fully confortable. In some cases, the queue and the wait can be long.
24 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Gavioli,
Thank you very much for your detailed and balanced review.
We are pleased to hear that you were satisfied with the condition of the vehicle and the professionalism and helpfulness of our team. Providing reliable cars and clear, timely communication is a top priority for us.
We also truly appreciate your constructive feedback. When several flights arrive at the same time, higher demand can occasionally lead to longer waiting times for the shuttle service and at the counter. That said, we are actively working on optimizing our shuttle frequency and on-site processes to better manage peak periods and improve overall comfort and efficiency.
Your feedback is very important to us and helps us continue to enhance our service. We hope to have the opportunity to welcome you again and deliver an even smoother experience next time.
Best regards,
Top Rent A Car
Fair prices and fast service at Varna Airport
Fair prices, fast service, and spotless cars
24 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Prodanov,
Your positive feedback is much appreciated. Thanks for the 5 stars!
Best regards,
Top Rent A Car
The car was in great shape, convenient pick up
The car was in great shape, and the price was fair. The lot at the airport was super convenient both for pick up and drop off
20 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Spore,
Thank you for your positive review.
We are pleased to hear that you found the vehicle in great condition and the pricing fair. It is also great to know that our airport location provided you with the convenience you were looking for during both pick-up and drop-off - this is something we continuously strive to ensure for all our customers.
At the same time, we are always looking for ways to further improve our services and provide an even better experience. If you have any additional feedback or suggestions, we would greatly appreciate it if you could share them with us at customer.service@toprentacar.bg.
Thank you once again for choosing our company. We look forward to welcoming you again in the future.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Goranov,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
Very easy and great service
Very easy and great service, especially Magdalena.
2 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Ostermann,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
I liked that one can rent in Plovdiv…
I liked that one can rent in Plovdiv and return at Sofia airport.
2 May 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Danev,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
This is the 5th time that I rent a car…
This is the 5th time that I rent a car from this company. Quality of the service is always excellent. Staff is kind and polite. Check-in and check out procedures are simple and very fast. Cars are clean. Will definitely repeat the experience
30 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Gueorguiev,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
The whole experience was seamless
The whole experience was seamless. I would like to acknowledge specifically Stella who booked me in and was very patient. She made sure that all my paperwork was correct, sorted me with a sim card for my phone and spent extra time showing me around the hire car and how to use the sat nav. This lady was beautiful inside and out!
I would also like to thank Kristofar who sorted me out when I dropped off the hire car in the early hours of the morning. He even helped me lug my heavy suitcase out of the boot which was really appreciated. The car was also new and ran well so all in all a great experience.
16 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Broadhead-Palmisano,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Yoakim is Super
27 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Dyulgerov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Cheap, efficient and honest
25 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Babut,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
The booking handover and return process…
The booking handover and return process was exceptional. Special mention to the agent at ruse office. He was professional and made the whole experience positive. A credit to the company. Would highly recommend
23 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Fuller,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Good but some improvements are required
Getting & returning the car was a smooth experience however I couldn’t match my iphone with the car’s system which made driving very challenging
I would also suggest that cars are given with a 100% full tank and not 90% as it’s more difficult to return the car with 90% full tank.
14 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your feedback and for choosing our service.
We’re pleased to hear that the pick-up and return process was smooth. We’re sorry to learn about the difficulty you experienced connecting your iPhone to the car’s system. In many cases, this can be quickly resolved with a few setup steps, and our team is always available to assist or provide guidance if needed.
Regarding the fuel, we would like to clarify that our policy is to provide vehicles with a full tank, and we kindly ask customers to return them full as well. If the fuel level was not at 100% upon collection, this may have been an oversight, and we appreciate you bringing it to our attention.
Your feedback is valuable to us, and we will use it to continue improving our service. We hope to welcome you again and provide a fully seamless experience next time.
Best regards,
Top Rent A Car
Extremely good service from the team
Extremely good service from the team. Good vehicle, easy to drive and very comfortable.
10 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. Parry,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
Top Experience!
I have hired several cars from you in recent years but this was my first from Plovdiv Airport. I did book in advance and had completed my details prior to collection so the whole experience was extremley quick, easy and straight forward. The car was as expected and described and was of the usual high standard. The Top Rent a Car representative at the aiprort was very proffesional, freindly and helpful both on collection and return, thank you.
20 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Godwin,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Really helpful people
Good service.
The only thing that I didn’t like is that they ask for a good review before giving you back the deposit.
18 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
Thank you for your feedback and for sharing your experience with us. We are glad you brought this matter to our attention.
We sincerely appreciate your comment and will conduct an internal review to improve our service standards. We will also address this matter with our team to ensure greater consistency and to eliminate any shortcomings.
Thank you once again for helping us improve. We hope to welcome you again and provide an even better experience.
Best Regards,
Top Rent a Car
Great service!
14 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Georgiev,
We appreciate your 5-star rating. Your satisfaction is our greatest reward!
Best regards,
Top Rent A Car
Very happy with car and service
It was easy to book the car, service was good at Sofia Airport. Very pleased with the car and easy return process. Deposit refunded immediately. Very happy.
14 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mrs. England,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Excellent service all around.I would…
Excellent service all around.I would recommend to all drivers who need a car in Bulgaria.
13 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Chobanov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
This is not my first time renting
This is not my first time renting from Top Ren A Car, Bulgaria. I chose the office in Plovdiv. Everything went smoothly and we had wonderful time for Easter. Highly recommend.
11 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Customer,
We appreciate your 5-star rating and support. Thank you!
Best regards,
Top Rent A Car
Easy to hire on line
Easy to hire on line, clean car and new one. Krisi is nice lady, who manage hiring.
12 April 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria - Sofia
Dear Mr. Dilov,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
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