The company offered online check in, which sped up the pick up process. The car was as booked (Huynday Tucson), a 2025 model in decent condition with all previous body marks clearly flagged in adv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience with Top Rent A Car, brand new car in great condition with only 4k on the clock. Seamless collection and drop off process, car checked within minutes and Credit Card unblocked immed... See more
Company replied
Excellent experience with Top Rent A Car throughout, from Sofia to Ruse. I had exactly the car I booked with only a few thousands km. Courteous and efficient staff, in Sofia and Ruse. I appreciated th... See more
Company replied
I use these on a regular basis, because of their efficiency and reliability. Never any hassles, always honest and polite. They may seem to not be the cheapest...but after having used other companie... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The rental was perfect
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car were quick and easy.
I am glad I finally had a chance to rent with this company and confirm for myself the reviews I had read, as it is rare to find a rental company that does things right and treats the customer with respect.
4 July 2026
Unprompted review
Everything was perfect
Everything was perfect, both the car and the service from the staff.
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Servet,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Excellent service
The whole process of hiring the car was very easy and smooth. I was especially impressed when a member of staff called to ask if I would like to collect the car from their office instead of the airport, as this meant I would receive a refund for the airport collection fee. It was a thoughtful gesture that saved me money, and the customer service throughout was excellent.
22 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Dimitrov,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Great experience with Top rent
Great experience with Top rent
Car was excellent
Staff and service was excellent
7 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Eshel,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Excellent service staff very helpful…
Excellent service staff very helpful and friendly.Used them a number of times
6 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. McQueen,
We're grateful for your kind words. Thanks for the 5-star rating!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Staykov,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Semionov,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Good overall service
5 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Service provided
Service provided, easiness of booking a car and receiving it, quality of the vehicle, attitude of the staff - all was top!
5 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Gvaramia,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great service from start to finish
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if you’re in a rush.
They should have more than 4 counters/staff to handle busy pickup times. Staff were friendly, helpful, and thorough. The car was everything we expected and great value for money.
6 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear James,
Thank you for your kind review and for choosing Top Rent A Car!
We're delighted to hear that you were happy with our service, our team, and the vehicle provided.
We also appreciate your feedback regarding the waiting time at our Sofia Airport office. We are actively working on improving this by optimizing our processes and staffing during peak hours to reduce delays and provide a smoother pickup experience.
Thank you once again for your valuable feedback. We look forward to welcoming you again on your next visit!
Best Regards,
Top Rent A Car
Everything was great
Everything was great! The car is new and do a good job
5 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Atanasov,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Avoid Top Rent A Car at Sofia Airport — paid for insurance and road assistance, got neither
Rented a Citroën C3 (125,000 km on the clock) for 3 weeks and paid for their insurance. At pickup the agent marked every tiny existing scratch like a checklist, warning that anything "bigger" would be charged regardless of the insurance — already a red flag.
Day 2, on the A2 interstate, the tire cover came loose and I got a flat in a dangerous spot. The wrench they'd equipped the car with was defective and skipped on two of the bolts, so I couldn't finish the tire change myself. I called their 24/7 customer service, requesting the road assistance which I'd paid for. They spent two hours questioning whether the tool was really faulty, asking for photos and tire specs, and got nowhere — never actually dispatched help. A stranger with a foreign-registered car eventually lent me a working wrench and I was done in two minutes. Worth noting: basic roadside assistance on the A2 is free anyway.
At return, the same scratch-hunting routine — the agent was scrutinizing and even spitting on dark marks to check if they were dirt or damage. One obvious road-dirt mark he tried to charge as damage anyway. He then charged €130 for a "tire cover" that retails at about €55 (for a set of 4), plus a €30 admin fee — €160 total, for a part that failed because of their own bad equipment, on a rental where I'd already paid for coverage and assistance that didn't materialize.
Used this company before and had noticed a string of bad reviews this year — I gave them the benefit of the doubt. Not anymore. If you're renting at Sofia Airport, go with a company that actually delivers on the insurance and roadside assistance you're paying for.
4 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent rental experience with us (agreement No. 090626093).
We are sorry to hear that you were dissatisfied and would like to address the points you raised.
Regarding the flat tire incident, the vehicle was provided with a spare wheel and all necessary standard equipment for a tire change. Based on the information available to us, you indicated that the wheel wrench may have been defective. We take such reports seriously and will conduct an internal inspection of the equipment involved. At the same time, we would like to note that no issues with the equipment were reported at the time of pickup or prior to the incident.
Concerning roadside assistance, our records show that assistance was promptly arranged following your request. However, the service was not completed, as our roadside assistance operator was informed by your spouse that you had already found alternative help at the location. As a result, the dispatch was cancelled in order to avoid unnecessary intervention.
With regard to the charge for the wheel cover and the administrative fee, please note that these are applied strictly in accordance with our official price list, which forms part of the rental agreement signed at pickup. By signing the agreement, all terms and applicable charges in case of damage or missing items are accepted.
The return inspection was carried out according to our standard procedures, and the damage was documented at the time of vehicle return.
After a full review of the case, we are unable to accept liability or approve a refund of the €160 charged.
We remain available should you require any further clarification or supporting documentation.
Best regards,
Top Rent A Car
One day around Burgas
The ladies were absolutely right and helpful.
The booking process was quick both days.
The car was fine.
4 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Borbely,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
A wholly unpleasant experience
A wholly unpleasant experience with this company and I won't be using them again.
At arrival
Hire pick up is nowhere near the airport
I was given an automatic - no manual available
I couldn't cancel the contract at that short notice
Long waiting time to be seen
Had to fill out yet another form on top of the booking made by Ryanair
Don't take cash
Lots of people about looking busy but that didn't translate into a seamless service
On return
There was a small scuff on ONE wheel trim which was apparently 'damage'
I had to fill out a damage form
I was charged an admin fee for "having to administrate the damage"
Took ages, again lots of people looking busy but without much benefit
I thought I'd try a Bulgarian firm but we'll go back to using Alamo, Enterprise or Europcar
P. S. The Hyundai i20 was monumentally uncomfortable to drive due to the design of the seat, giving me neck and shoulder pain for a whole week
Definitely not using them again, and won't be recommending to others.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Nash,
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience did not meet your expectations.
We would, however, like to clarify a few points.
Our rental office is located outside the airport premises, and this information is clearly stated during the booking process. We also provide a complimentary shuttle service between the airport and our office for the convenience of all customers.
Regarding the vehicle, reservations are fulfilled according to the booked category and vehicle availability at the time of pick-up. While we always do our best to accommodate customer preferences, a specific transmission type cannot always be guaranteed unless it is confirmed as part of the reservation.
The completion of the rental agreement and the required documentation is a standard procedure followed by car rental companies worldwide. These formalities are necessary to ensure the protection of both our customers and our company.
With respect to the wheel trim, all vehicles are carefully inspected upon return in accordance with the rental agreement. Any new damage, regardless of its size, must be documented and processed consistently. The administration fee is not a penalty, but a contractual charge covering the handling and processing of the damage claim, as outlined in the rental terms accepted at the time of signing the agreement.
We also regret that you experienced longer waiting times. During peak travel periods, service may take a little longer, but we continuously work to improve our processes and reduce waiting times.
As for the comfort of the Hyundai i20, seat ergonomics are a characteristic of the vehicle model itself and are unfortunately beyond our control.
While we fully respect every customer's right to share their experience, we believe that several of the concerns mentioned relate to standard operating procedures that are common across the car rental industry.
We appreciate your feedback, as it helps us continue improving our service. We wish you safe and enjoyable travels in the future.
Best regards,
Top Rent A Car
excellent
Fast, correct, and responsible service.
Well-trained and expert staff.
And a good car for your needs.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kaludov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
The cars are in great condition and Top…
The cars are in great condition and Top Rent A Car service is genuine and friendly. The only downside is their deposit is meaningless if you don’t buy their full insurance because it is not the limit of what you pay in the event of a 50:50 or your fault situation with damage - you effectively personally underwrite the entire cost of the car, if it’s a write-off. This is ridiculous when the largest (and otherwise great) hire car company in Bulgaria could and should negotiate better deposit-limited protection for its “third party cover” customers…who, let’s be clear, most likely have less resources to pay a full claim in the first place.
3 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Pittman,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Quite ok
The car was as excepted - clean, good condition. The service was also great in the moment I got to talk to an employee. But I waited about an hour to get the car. The office was extremely crowded, the online check in didn’t work. This was quite annoying. The drop off was perfect.
29 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Lazarova,
Thank you for sharing your experience! We're glad to hear the car was clean and the drop-off went smoothly. We sincerely apologize for the hour-long wait and the online check-in issue. Your feedback is extremely important to us and helps us improve the quality of our services. We always strive to enhance our customers' experiences and look forward to serving you again in the future.
Best regards,
Top Rent A Car
The company is very good and the cars are new.
The company is very good and the cars are new and clean.
28 June 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Dinkova,
Your positive review means a lot to us. Thank you for the support!
Best regards,
Top Rent A Car
Easy pick up - easy drop off
Easy pick up, easy drop off.
Great car !
Good English speaking staff.
Thank you ! Maria
2 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Hans,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The usual good experience .
The usual good experience .
Be careful renting a hire car in Sofia, it can go very wrong.
Book with this company even if you pay a little extra.
This is how it's supposed to be.
1 July 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
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