The car pick up and return was quickly and smoothly. Škoda Karoq is clean and comfortable, but completely unsuitable for the mountainous roads of La Palma. The car with its 1-liter engine is completel... See more
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Reviews shaping this summary
Collection of the car was excellent. Lovely young lady in the office was great really helpful and very efficient. The car was poor quality Hyundai i10 automatic. Lots of damage on the car some of... See more
Company replied
A returning customer of the company, loves the fast and efficient handling. Most of the time I got good/reasonable vehicles. A few times there were vehicles with relatively high mileage or a very sti... See more
Company replied
Everything When Well, easy Handling I Receive the Discount when I want to Pick-up the car - Only Sad Point - I received the Discount because Brother car in Another Class what the Tell me when Toldme... See more
Company replied
Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Review of TopCar
Review of TopCar – Fuerteventura Airport
This experience was so substandard that it feels more like a public service announcement than a review.
We arrived at Fuerteventura Airport and waited two hours in a queue just to reach the check-in desk. When we finally got there, we were told we had to take an additional £49 insurance, which felt far from optional.
The check-in process itself then took another 30 minutes, largely due to the company being clearly and severely understaffed. By the time we were handed the keys, we were told to head to the pickup area where the car was supposedly ready.
After approximately 2.5 hours at the airport, we reached the pickup area — only to be told the car wasn’t ready at all and was still in the cleaning bay. When I asked how long it would take, I was told they had no idea — it could be 10 minutes or an hour.
I expressed my frustration at this point, having already spent hours waiting. The staff member’s response was shocking: he told me to leave a bad review because his boss “doesn’t care and is drinking cocktails in Miami.”
Around 45 minutes later, the car finally arrived — but only after I reminded them that we were still waiting, as they had seemingly forgotten about us.
When we got into the vehicle, the fuel gauge showed zero miles remaining, which immediately put us in a panic trying to locate a petrol station. To make matters worse, we were given no information whatsoever about how or where to return the car at the end of the hire period — we had to search online ourselves.
I have given one star purely because zero isn’t an option.
I would strongly advise others to avoid TopCar.
22 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your experience. We are deeply sorry for the wait to collect your keys and the inconvenience you encountered during your collection.
Delays can occur at certain times due to high demand or unforeseen operational situations, but we fully understand your annoyance. We are also sorry that the condition of the vehicle was not as expected; we will review this point with our team to improve.
Furthermore, we sincerely apologize for the lack of fuel in the vehicle upon handover, which added unnecessary stress to your arrival. We are addressing this with our local team to ensure our fleet preparation standards are strictly maintained.
We appreciate your patience and your comments, which help us to continue working to offer a better service. We hope to welcome you back and change your perception with a smoother service.
Kind regards,
The TopCar Team
No €200 deposit returned for no reason.
The car was grand. However the €200 deposit for the key return was never deposited back into my account. There was no event or problem with the car. Just they don't bother returning the deposit. At the time they said you are fully insured and no problem with anything, all good. Now I get home and they just never return the €200 and no way of contacting them. Rip off!!! Beware
1 March 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for reaching out, and we would like to clarify the situation regarding your deposit to provide peace of mind.
First, we want to remind you that according to our current conditions, this guarantee is processed as a temporary charge and not a hold/retention. Once the vehicle is returned in perfect condition, we process the refund from our side within 24 to 72 hours.
However, please note that the final time it takes for the money to reappear in your account depends entirely on your banking institution, usually taking anywhere from 1 to 15 business days.
We assure you that we do not keep these deposits without reason. If you wish to check the status of your refund, you can easily contact us directly through the customer service section on our website. We are here to help you.
Best regards,
The TopCar Team
Tenerife, slow, confusing
Tenerife. Pick up at the counter was slow and a bit confusing. The staff seemed very tired. We paid 900 euro up front as a security, this money was supposed to be paid back a week after we returned the car. A week to refund is a long time. The car was fine. Drop off fine. But our 900 euros wouldnt leave Topcars account. We didnt get our money untill two weeks after the return of the car.
6 February 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you for sharing your feedback about your recent car hire experience in Tenerife. We glad to hear that you found the car to be fine and that the drop-off process was smooth. At TopCar, we strive to maintain high standards, and your comments regarding the counter service have been shared with our local team to improve our efficiency and customer care.
Regarding the security deposit, we would like to clarify our procedure to avoid misunderstandings. TopCar automatically releases the pre-authorization or refund of the deposit within 24 to 72 hours after the rental contract is finalized. However, please note that the time it takes for this amount to reflect back into your account depends entirely on your banking institution, which can unfortunately take anywhere from 1 to 15 business days.
We assure you that TopCar does not hold your funds longer than necessary. If you need any payment receipt or further assistance regarding your booking, please do not hesitate to contact our customer service team through our website. We hope to welcome you back to the Canary Islands in the future to provide you with a fully seamless service.
Best regards,
The TopCar Team
Terrible service
Terrible service! Terrible staff! You book a baby seat, but you have to install for yourself! And even if it isn’t safe… the staff tell you that this is the service! They just make fun of you, even if the babe seat move all around the vehicle: and on the qebsite is wroten: you take care of the security of the youngest one most of all! You have just to controll that the babe seat is correctly installed. That’s so far away from the truth! Thay just want your money, and the staff does not help you! Most of all they make fun of you!! Never again in my life
25 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the distressing experience you had regarding the installation of the baby seat and the unacceptable attitude of our staff.
We would like to clarify that, for legal and insurance liability reasons, our staff members are strictly prohibited from installing child restraint systems in vehicles; the final installation must always be carried out by the parents or guardians. However, our team should always guide you, ensure you are provided with a fully functional seat, and treat you with the utmost respect. Under no circumstances is mocking or unprofessional behavior tolerated.
Your comments regarding the staff's behavior have been forwarded to the office manager to ensure immediate corrective measures are taken. If you wish to file a formal complaint or share more details about your booking, please contact us directly through the customer service section on our website.
Best regards,
The TopCar Team
Car Hire - Fuerteventura
Shockingly bad customer service. Do not hire a vehicle from these clowns. I was lucky that I was number 3 in the check in queue but it still took over 30 minutes to get to me. When I left there were at least 8 or 9 behind me so god knows how long it took for them to be dealt with. Collecting the car was no better - it took a further 45 minutes to get the keys. The staff at check in and collection were rude, dismissive and unprofessional. Dropping the car off at the end of my holiday was much the same so neither experience could be put down to a "bad day". I've not yet had my credit card statement but reading all the other comments on here regarding how they treat and account for "deposits" worries me. Avoid this company at all costs.
9 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the long waiting times you experienced both at the check-in desk and during the collection of your vehicle, as well as for the unprofessional attitude of our staff.
We would like to reassure you regarding your security deposit. According to our conditions, this guarantee is processed as a temporary charge and not a hold. Once the vehicle is returned in perfect condition, we process the refund from our side within 24 to 72 hours. However, depending on your banking institution, it may take between 1 and 15 business days to reflect on your account statement. https://top-car-hire.com/en/blog/canary-islands/car-hire-insurance-cover-excess
We are actively working to optimize our queuing times and staff scheduling during peak hours to ensure a smoother service..
Best regards,
The TopCar Team
Dont touch this company...scam artists
We had an hours wait to get checked in. They had 3 people working but the process just seemed to take an age with each client. The staff at the desk were helpful enough, but the 1st issue arrived within minutes. Apparently they didnt have the car we had booked and would be offered an alternative. Except that the car they were offering wasnt ready and needed to be cleaned. Was told 15 minutes. Which didnt seem to bad, but if only this was the case. 1.5 hour later and the car was apparently ready. Not sure who cleaned it but think they drove it through a flock of birds and off road before handing it to us.
2nd scam is they make you sign a contract without even seeing it. They just make you sign the agreement. 3rd scam, they physically charge your card €1200 and then when anyone complains put up a link to their website as some sort of justification. Every other company (car rental, hotels etc) can just put a block on the card for the amount but dont actually charge it. Not these guys, they physically charge you and then benefit from the interest they earn on your money. 4th scam is they then dont even refund your deposit or at least claim that it is your own bank that is taking the time. Which is absolute rubbish as most accounts these days you can not only see pending payments, you can also see pending refunds. When you return the car they just say it will be automatically returned, yet quick read here shows that is not the case. There is no communication from them and they dont answer emails etc.
5th scam is part of signing the contract in that you have no idea about the condition of the car. When you query it they simply reply, take photos. But then when you return the car the staff behind those counters cant be bothered to even come and look. You can show them the photos or video but they simply dont care. The lady who took our keys just said ill let them know about the photos. You get no confirmation email that the deposit is returned or even if there are issues. You just have to hope you get your money back. Ill be raising it with my bank that these guys are scam artists.
16 February 2026
Unprompted review
€900 deposit still not returned after 11 days
Car hire part was fine.
What upsets me is that they can take a €900 deposit in seconds, but their business process takes “up to 15 working days” to refund that deposit.
They expend more energy in defending that 15 days than doing anything to improve the process or reduce that time. Shocking attitude to customer service. Would not use again and will actively warn others against using them.
13 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback, and we completely understand your frustration regarding the time it takes to see the funds back in your account.
We would like to clarify that once the vehicle is returned in perfect condition, we release and process the refund from our side within 24 to 72 hours. The remaining delay of 1 to 15 business days is unfortunately entirely dependent on the processing times and banking regulations of the international financial institutions involved, over which we have no direct control.
We sincerely apologize for the negative impression this has left on you regarding our customer service. Your comments are valuable to us as we continuously look for ways to streamline our administrative communication. Should you have any further questions about your specific transaction, please feel free to reach out to us directly through the customer service section on our website.
Best regards,
The TopCar Team
Worst service ever
We had a reservation and made online check-in a few days before car pickup, and we still waited more than 3 hours for a car. The car we got was not the same category we reserved and paid for. It was of course worse (way less comfortable).
The staff was clueless and made pathetic excuses. They provided us with a "bonus" to return a car with empty fuel tank, but the car we got was already empty.
We were not the only customers waiting for hours.
I never had worst experience, and I rented cars all over the world.
16 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the long wait of more than three hours, especially since you had already completed the online check-in. We also deeply regret that you were given a vehicle of a lower category than the one you reserved and that it was handed over with an empty fuel tank.
We understand your frustration with the handling of this situation by our staff. Your feedback regarding vehicle availability, fleet preparation, and customer service has been forwarded to the office management to prevent these operational failures from happening again.
Best regards,
The TopCar Team
They do not answer a phone call to…
They do not answer a phone call to their customer service. If you are stuck with an issue with your car, do not expect assistance
14 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for your feedback. We sincerely apologize for the difficulty you experienced when trying to reach our customer service team by phone, especially when needing assistance with your vehicle.
Providing reliable support is very important to us, and we are working to improve our telephone availability during peak times. If you require assistance or need to report an issue, please contact us directly through the customer service section on our website so we can look into your case and assist you as quickly as possible.
Best regards,
The TopCar Team
Lanzarote. Paid for midsize, got a compact :(
Lanzarote.
Longest and slowest line at airport. 20min wait
(third in line - others waited >1hr)
But more importantly I'd booked and paid for a Audi Q3 (or similar) for my family and (lots of) luggage.
At the desk I asked what we would be getting and he seemed to be deliberately vague - saying "it's the same".
It was actually a Q2, a compact car, which was too small for our luggage.
This isn't OK. They said they didn't have another option. No offer of refunding the difference.
13 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the wait time you encountered at our Lanzarote Airport office and for the frustration caused by the vehicle category provided.
We understand that receiving a smaller vehicle than expected can cause significant inconvenience, especially when traveling with family and luggage. While our fleet categories are grouped by similar specifications, a change should always be handled transparently, and we regret that our staff did not provide clear information or an appropriate solution regarding the category difference.
We have shared your comments with our regional management team to review our fleet allocation and improve our customer service communication.
Best regards,
The TopCar Team
Never even again would we use this…
Never even again would we use this company. They may be slightly cheaper than the others , but don't be fooled. Two and a half hour , wait after a four hour flight. Customer service is shocking. 8.Desks and only three staff helping customers. The car's not ready for customers. Being told that the cars were being washed. Terrible system and terrible service. The car is lovely but it took so long to get it very frustrated people. Little chooses crying evening flights , absolutely terrible company.
16 February 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We sincerely apologize for the long waiting times experienced during the car hire pickup at Fuerteventura Airport. This situation does not reflect TopCar's usual service standards and was due to an isolated logistical issue with our external cleaning and fleet provider. We have already taken action to manage this service internally, ensuring the efficiency and quality that characterize our brand for your future visits to the Canary Islands.
Top Car - car hire Lanzarote
The vehicle was not what we booked and according to them they only had one automatic vehicle so no other car was available. Every panel on the car was damaged some badly and the only response from them when we challenged this was 'just take pictures'. We booked the car through Zest Car Rental and paid for the full/extended insurance package but when we arrived to collect the vehicle this was not the case and we had to pay another €80 which felt like a scam but we had no choice as the refund period had expired, I would avoid this company at all costs
8 February 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize if the vehicle provided did not fully meet your expectations.
We would like to clarify the situation regarding your insurance to ensure complete transparency. As you purchased the insurance through a third-party intermediary, it is entirely independent of our company.
At our counter, our team always offers our premium direct coverage, Super Cover (SCDW), which is completely optional. If a guest prefers not to contract it, there is absolutely no problem; however, according to our terms, a security deposit is required. In the event of any new damage, TopCar would charge the corresponding amount, which the customer would then claim back from the third-party intermediary’s insurance.
We honestly regret any misunderstanding or friction during your car hire booking process.
Best regards,
The TopCar Team
NEVER AGAIN, USELESS COMPANY…
2 1/2 hr queue upon arrival which never seemed to move. Staff always on the phone due to an obvious lack of vehicles. I was supposed to pick up my car at 1800hrs. Got to the front of the queue at 2030hrs. Paid for the car but it still wasn't ready for another 15 minutes. Went to pick it up, waited, only to received a filthy car, service light on, and a Cat C (Kia Ceed) not a Cat CN (Duster) that I paid for. Raised with customer services online which went ignored. Never again, A TOTAL WASTE OF SPACE......
7 February 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We sincerely apologize for the long waiting times experienced during the car hire pickup at Fuerteventura Airport. This situation does not reflect TopCar's usual service standards and was due to an isolated logistical issue with our external cleaning and fleet provider. We have already taken action to manage this service internally, ensuring the efficiency and quality that characterize our brand for your future visits to the Canary Islands.
Absolutely dreadful experience with top…
Absolutely dreadful experience with top car fuerteventura. Waiting over 3 hours at hire desk. AVOID AVOID AVOID AVOID.
15 February 2026
Unprompted review
Reply from TopCar
Thank you for sharing your feedback. We sincerely apologize for the long waiting times experienced during the car hire pickup at Fuerteventura Airport. This situation does not reflect TopCar's usual service standards and was due to an isolated logistical issue with our external cleaning provider. We have already taken action to manage this service internally, ensuring the efficiency and quality that characterize our brand for your future visits to the Canary Islands.
I wont be making this mistake again
This is the first time I am writing a review before even collecting the vehicle. I sincerely hope I can update this later with a more positive experience, but so far it has been extremely disappointing.
To begin with, I encountered a very rude staff member when I approached to ask for directions to the main desk. After a long flight, the last thing any traveler needs is unhelpful or dismissive behavior.
I am currently standing in an exceptionally long queue with many other stressed travelers waiting to collect their vehicles. The QR code provided to complete the booking form in advance (supposedly to reduce waiting time), shockingly does not work, which has only made the situation worse.
Meanwhile, other car rental companies such as AutoReisen, Goldcar, Thrifty, Europcar, Hertz, and Cicar have little to no queues.
I am absolutely not confident that I would be given the vehicle I booked. A Very disappointing experience so far. Lesson learned.
Topcar Booking comfirmation #- 3416546
14 February 2026
Unprompted review
Reply from TopCar
Dear Joseph,
Thank you for sharing your feedback. First and foremost, we sincerely apologize for the long waiting times you experienced upon your arrival and for any dismissive behavior you encountered. Providing a close, helpful, and welcoming service is a core value for us, and we are deeply sorry that we did not meet our own standards on this occasion.
Tenerife South Airport experiences a very high volume of passengers, and occasionally, the simultaneous arrival of several flights can cause temporary queues at our desks. Please be assured that we continuously work to optimize our booking and collection process to minimize waiting times for all our guests.
Regarding your concern about your car rental in the Canary Islands, transparency and integrity are paramount to TopCar. We always ensure the delivery of the reserved vehicle group or, in exceptional cases of unavailability, a vehicle from a higher category at no extra cost.
We highly appreciate your review, as it helps us detect areas of improvement and continue pursuing excellence in our rent a car service. We sincerely hope that the rest of your stay in Tenerife was enjoyable and that the performance of our vehicle provided the comfort and peace of mind you deserved.
Best regards,
The TopCar Team
Excellent service
Excellent service. Car was very good and economical and the pick up and hand back process was very easy.
14 February 2026
Unprompted review
Reply from TopCar
Dear R Cooper,
Thank you very much for your review!
We appreciate you taking the time to describe in detail your experience!
We hope to have you back on the islands soon.
Best regards,
TopCar Team
Damage to hire car.
I picked the car up without giving it a thorough inspection, my fault
But driving away from the airport I had driven the car 30 seconds I noticed the mirror was damaged, I filmed this showing the location, date and time, thinking it was damage they were aware of
When I returned the car, showed them the damage and the video, they blamed me for the damage, and took it out of the deposit I’d paid. if I’d done it, I would’ve be the first to hold my hand up.
Would never use these again, always used autoreisen before and would definitely go back to them.
Anyone that has booked already definitely do a thorough video immediately before getting in the car
9 February 2026
Unprompted review
Reply from TopCar
Dear Peter,
We are very sorry that your experience was not satisfactory and fully understand your frustration.
We always advise our customers to inspect the vehicle upon pickup and report any damage before leaving the parking facility to avoid misunderstandings when returning the deposits.
We appreciate you providing the video and understand your perspective; we will check your case to ensure a fair and transparent process.
We are very sorry we did not meet your expectations on this occasion and appreciate your feedback, which helps us continue to improve.
Best regards,
TopCar Team
30 pct. add on the rental cost
Rented for a week at La Palma Airport. 20-30 minutes waiting at check in - not good but an understandable issue in a small airport with few flights arriving.
The negative is, that Topcar charges the security deposit to ones card instead of just reserving it as most (read all) car rental companies do. The result is twice FX conversion fee, which added 30 pct. to the rental cost. At check in no information that the amount would be charged - not just reserved. If you card is in another currency than EUR - find another company. Have never experience this before. Had it not been for the FX fee and long wait it would have been a 5 star experience.
23 January 2026
Unprompted review
Reply from TopCar
Dear Per,
We are very sorry you had this experience with us.
We appreciate your understanding regarding the waiting time at La Palma Airport and are pleased to hear that, aside from this issue, the rental itself met your expectations.
Regarding the security deposit, we would like to clarify that our procedure is explained in our rental conditions prior to booking. The deposit is charged rather than pre-authorised. This is not done for our benefit, as TopCar does not profit in any way from deposits; they exist solely as a security measure during the rental period (Question 10): https://top-car-hire.com/legal/preguntas-frecuentes
Foreign exchange fees are applied by the card issuer or bank, not by TopCar, and unfortunately these costs are outside of our control.
We understand that this can be frustrating for customers using cards in a non-EUR currency, and we take your feedback seriously (explained in our website to advise our clients - question 10): https://top-car-hire.com/legal/preguntas-frecuentes
We are continuously working to improve transparency and ensure that this information is communicated as clearly as possible during the booking and check-in process.
We truly appreciate your balanced review and hope to welcome you again in the future under even better circumstances.
Kind regards,
TopCar Team
Ridiculous Queues
Arrived at Fuerteventura Airport to find a queue of 25 to 30 people. Four counters, but only one staffed - occasionally two The online check-in did not work. A wait of well over two hours for a pre-paid reservation. Completely unacceptable!
Postscript: when you think it is finally (!) all sorted, they fail to come up with the car. We were told it would be a few minutes while the car was being cleaned. Half an hour - and several complaints - later we were handed the key to a filthy vehicle which clearly had not seen a car wash in ages. DO NOT USE THIS FIRM. THEY ARE HAVING A LAUGH AT YOUR EXPENSE.
7 February 2026
Unprompted review
Reply from TopCar
Dear Eberhard,
We are truly sorry for the long waiting time and understand how frustrating this can be, especially with a pre-paid reservation.
While we continuously work to reduce queues through online check-in and process optimisation, peak periods and operational circumstances beyond our control may unfortunately lead to delays.
We are sorry that the car's conditions did not meet your expectations. All vehicles are cleaned and prepared before delivery, and we appreciate you highlighting this so we can review the situation with the team involved.
Your feedback is important to us, as it helps us improve our service efficiency.
Best regards,
TopCar Team
Untrustworthy company with bad practices. Avoid at all costs!
DO NOT RENT FROM TOPCAR - They will just keep your deposit money and never communicate with you again. If they already scammed you, please contact me for a potential class action lawsuit ("Sammelklage").
I rented a car through a booking platform in late November 2025. Due to an issue with the original car, TopCar provided a replacement vehicle. However, I had to pay a second €1,200 deposit for this replacement car (€2,400 total).
When I returned the replacement car on December 2nd, 2025, their staff confirmed on-site that everything was in perfect condition. No issues, no damage, nothing.
While the deposit of the original car was paid back after over a month, I'm now already waiting since over 2 months for a significant share of the other 1,200 Euro deposit of the car that was returned in perfect condition.
I've tried reaching out directly to TopCar as well as through the platform I used to book the car.
But still:
- No invoice or explanation
- No 'damage' report
- No communication whatsoever
They simply kept my money without ANY justification.
When booking the car, I even purchased full insurance coverage through the booking platform to protect myself against exactly this type of companies that claim damages that weren't caused by the customer. So even IF there had been actual damage (which there wasn't), I would have been reimbursed. But they never even sent a damage report to claim anything.
I will sonn be escalating this through my credit card company and will be initiating chargeback proceedings and legal action.
If you have similar experiences with TopCar withholding deposits, please contact me for a potential class action lawsuit. We need to hold this company accountable.
Rental car companies are required to release deposits promptly when no damage exists. TopCar's practice of keeping money without explanation is illegal and unethical.
Save yourself the stress and money - rent from literally ANY other company.
27 November 2025
Unprompted review
Reply from TopCar
Dear Benjamin,
We are very sorry for the frustration caused regarding your deposit. With over 40 years of experience in car rentals, TopCar has always prioritized customer trust and service, which is why our clients always come back with us.
Please be assured that we do not profit from deposits – they are always refunded once the vehicle is returned and all conditions are met.
Delays in seeing the refund in your account are due to bank processing times, which can vary depending on your payment provider.
We encourage customers to contact us directly if a refund does not appear within the expected timeframe so we can investigate and resolve the issue promptly.
Unfortunately for the name provided here we could not find your booking to contact you and learn more about what could have happened. We invite you to contact our Customer Service Department: https://top-car-hire.com/contacto
Best regards,
TopCar Team
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