I received great service throughout. The customer service lady at the Arrecife Airport desk was helpful, polite and efficient. I also purchased the special insurance, which was clearly explained an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very bad experience. The car was old, worn out and had too many kilometres, not suitable for a family trip. They then charged us €140 for cleaning for just a couple of papers left in the trunk.... See more
Company replied
only accessible spaces at drop off were blocked by topcar mini bus - so had to enter space from side (straddling 3 spaces). After dropping off key and whilst onloading 4 cases topcar agent put key in... See more
Company replied
Excellent service from start to finish - easy to book on line and seemless at Las Palmas Airport both collecting and returning the car. Competitive prices and car was imaculate. Will definitly use T... See more
Company replied
Company details
Written by the company
✓ Alquiler de coches en Canarias ✓ Oficinas en los aeropuertos de Gran Canaria, Fuerteventura, Lanzarote, Tenerife y La Palma ✓ TopCar.
Contact info
C/ Los Peregrinos, 29. Urbanización Industrial El Goro, 35200, El Goro - Las Palmas, Spain
- +34 828 913 118
- hello@topcar.es
- top-car-hire.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service, won’t go elsewhere
We booked 2 Automatic cars in 2025 & June 2026 at Fuerventura Airport… I booked direct on the website, with a request for 2 child car seats. I won’t use another car hire company now. Top Car are excellent from the staff in the terminal to the staff at key collection. Really can’t fault the service !
8 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your wonderful review! We are absolutely delighted to hear that after booking with us in 2025 and again in June 2026 at Fuerteventura Airport, you have decided to make TopCar your go-to car hire company.
It is fantastic to know that everything from the online booking process—including your request for child car seats—to the service provided by our terminal and key collection staff was seamless and faultless. Our team works hard to make family trips as smooth and stress-free as possible.
We truly appreciate your loyalty and your high recommendation. We look forward to welcoming you and your family back on your next visit to the islands!
Sincerely,
The TopCar Team
Very good customer service
Company closes at 01:00hrs , our flight was due to arrive just after midnight but was delayed by 1hr. It was around 01:20hrs by the time we made it to the reception desk where a cutomer services representative was waiting. Formal proceedures where completed quicķly and we were given the keys to a car.
The car we drove out of the airport was larger than we had ordered and during the drive to hotel, felt it was going to be too large for the rural Tenerife roads. Later that morning, we returned to the airport and Topcar readily swapped it for the size of car ordered. Dropping the car off at the airport was easy.
We felt we had very good service from Topcar, particularly as you were interacting with a helpful, polite person.
5 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for sharing your detailed feedback with us! We are incredibly pleased to hear that, despite your flight being delayed, our representative was waiting for you past our official closing time to ensure you could collect your car quickly and smoothly.
We also appreciate you mentioning the vehicle swap. We always try to offer a free upgrade when the requested category is unavailable, but we completely understand that smaller cars are much more practical for navigating the rural roads of Tenerife. We are glad our team at the airport was able to readily exchange it for the size you originally ordered the very next morning.
Providing helpful, polite, and efficient customer service is our top priority, and knowing that we met your expectations means a lot to us. Thank you for choosing TopCar, and we hope to welcome you back on your next visit to the islands!
Sincerely,
The TopCar Team
Have been using Top Car for years now
Have been using Top Car for years now, staff always friendly and helpful, great selection of cars, have never had an issues or complaints. Great company will continue to use them for the years ahead.
13 April 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for being a loyal customer over the years and for taking the time to share your wonderful experience! We are thrilled to hear that our staff has always been friendly and helpful, and that you have been fully satisfied with our selection of cars and service.
Your continued trust means everything to us, and we look forward to keeping up the great work and welcoming you back for many more years to come!
Best regards,
The TopCar Team
Top Car on the top!
Very good price, nice car, customer service on top. Collecting and delivering the car very simple. I will use this firm on next occasion!
25 April 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your excellent review! We are thrilled to hear that you enjoyed our competitive pricing, the quality of the car, and our top-notch customer service. It is great to know that the collection and return processes were quick and easy for you.
We truly appreciate your trust in us and look forward to welcoming you back on your next occasion!
Best regards,
The TopCar Team
A returning customer. Recommended company, check the type of vehicle you are ordering - is it suitable for you?
A returning customer of the company, loves the fast and efficient handling. Most of the time I got good/reasonable vehicles. A few times there were vehicles with relatively high mileage or a very stiff clutch that was not comfortable to drive. In my last rental, I ordered a hybrid car, especially since most of my trips were city trips. In reality, I received a car that is difficult to define as a hybrid - a Suzuki Vitara that runs on a gasoline engine all the time and has some kind of electric auxiliary motor, but it is not really a hybrid car (in terms of economy). The car does not drive even for a single moment on an electric motor alone. Also, the car looks very outdated inside.
29 June 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for being a loyal returning customer and for taking the time to share your detailed feedback with us. We are glad to hear that you consistently appreciate our fast and efficient service.
We sincerely apologize that your recent experience with the vehicle did not fully meet your expectations. Regarding the Suzuki Vitara, this model utilizes a Mild Hybrid (MHEV) system, where the electric motor acts as an assistant to the petrol engine to improve efficiency rather than driving independently on 100% electric power. We understand how this can be disappointing when expecting a full hybrid experience, and we appreciate your feedback regarding the interior and the clutch comfort on previous rentals.
Your comments are incredibly valuable to us as they help us monitor and improve our fleet. We will share this information with our maintenance and operations teams to ensure we provide a better experience on your next visit.
Thank you again for your loyalty, and we hope to welcome you back soon with a vehicle that perfectly suits your needs.
Best regards,
The TopCar Team
Great Service
quick pick up, friendly staff, car was great, drop off easy.
Price amazing.
27 June 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your fantastic review! We are delighted to hear that you had a seamless experience with our quick pick-up and easy drop-off processes, and that you found our staff friendly and the car great. It is also wonderful to know that you were pleased with our pricing.
We truly appreciate your feedback and look forward to welcoming you back on your next trip!
Best regards,
The TopCar Team
Quick checkin and checkout
Quick checkin and checkout, always helpful if I need anything. Good cars, clean.
27 June 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your great review! We are very happy to hear that you enjoyed our quick check-in and check-out process, and that our team was helpful whenever you needed assistance. It is also wonderful to know that you found our cars clean and in good condition.
We truly appreciate your trust in TopCar and look forward to serving you again on your next trip!
Best regards,
The TopCar Team
Reply from TopCar
Dear customer,
Thank you so much for your comment! We are very glad to know that you enjoyed a good and efficient service.
We look forward to welcoming you back soon!
Best regards,
The TopCar Team
Very Satisfied with the Rental Car
We were very pleased with the rental car. It was in excellent condition, very clean, and of high quality. The vehicle was comfortable, reliable, and made our family trip even more enjoyable. Thank you for providing such a well-maintained car and a great rental experience.
27 April 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your wonderful review! We are absolutely delighted to hear that the car exceeded your expectations in terms of cleanliness, comfort, and quality, and that it contributed to a memorable family trip.
Providing well-maintained vehicles and a seamless rental experience is always our main goal. We truly appreciate your kind words and look forward to welcoming you and your family back in the future!
Best regards,
The TopCar Team
I was very satisfied and the service…
I was very satisfied and the service was excellent. I had no problems. I recommend it 100%.
3 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you very much for your excellent review and for recommending us 100%! We are thrilled to hear that you were highly satisfied and that you experienced no problems at all with our service.
Your satisfaction is our top priority, and we look forward to welcoming you back to TopCar on your next trip!
Sincerely,
The TopCar Team
We've rented cars from TopCar several…
We've rented cars from TopCar several times in Tenerife, and every experience has been excellent. They offer the best prices, the booking process is quick and easy, and both car pick-up and return are incredibly fast. The cars are always clean, and the staff are friendly and very helpful. A big advantage is that if you have a credit card, no deposit is required, which is very convenient. We will definitely use TopCar again and recommend them to all our friends visiting the Canary Islands. Thank you!
4 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for being a loyal customer and for sharing such a wonderful review of your experiences with us in Tenerife! We are thrilled to hear that we have consistently met your expectations with our prices, quick booking process, and fast pick-up and return service.
It is also great to know that you appreciate the cleanliness of our fleet, the friendliness of our staff, and the convenience of our no-deposit policy for credit card holders.
We truly appreciate your recommendations to your friends and your continued trust in TopCar. We look forward to welcoming you back on your next visit to the Canary Islands!
Sincerely,
The TopCar Team
Second time i used TopCar this year
Second time i used TopCar this year, rates are very competitive without getting into hassle over, that tiny scratch wasn't there when you got the car followed by a big bill. Hired 3 cars in our party everything went really well, one had a low oil light and they changed it immediately, whole process took about 5 mins to change the car. Staff and everything else were great.
Seen other reviews saying the car was slow up hills if trying to accelerate, had the same issue, the car was an automatic and you could use the flappy paddle gear box to change down which largely solves the issue
28 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your great review and for choosing TopCar for the second time this year! We are delighted to hear that everything went so smoothly for your party and that you found our rates competitive and our policies hassle-free.
We are also glad that our team was able to assist you quickly and change the vehicle within 5 minutes when the low oil light came on. Providing fast and efficient service is very important to us. Thank you as well for sharing that helpful tip about using the paddle shifters on the automatic gearbox to handle the island hills!
We truly appreciate your trust in TopCar and look forward to welcoming you and your party back on your next trip!
Sincerely,
The TopCar Team
Choosing TopCar was my best decision to…
Choosing TopCar was my best decision to discover Gran Canaries. I chose Hyundai i10 automatic and it didn't disappointed me even for a second(Clean, everything working, no problem) and TopCar staffs are all helpful and fast so you won't have to wait.
Thanks for the flawless service :)
4 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you so much for your kind words! We are thrilled to hear that choosing TopCar was your best decision to discover Gran Canaria and that the Hyundai i10 automatic was a perfect fit for your trip.
It is wonderful to know that you found the car clean and in perfect working order, and that our team provided you with fast and helpful service.
Thank you for trusting us for a flawless experience, and we look forward to welcoming you back on your next visit to the islands!
Sincerely,
The TopCar Team
everything was as was expected
4 July 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you very much for your feedback! We are delighted to hear that everything during your rental went exactly as expected. Providing a smooth, reliable, and hassle-free experience is our main goal at TopCar.
We look forward to welcoming you back on your next visit to the islands!
Best regards,
The TopCar Team
Everything was OK :)
Everything went smoothly, the handover and collection was quick, friendly staff, clear instructions. We were also very satisfied with the car ( VW Polo), it was clean, and it was a good experience to drive.
23 June 2026
Unprompted review
Reply from TopCar
Dear customer,
Thank you so much for your wonderful review! We are thrilled to hear that everything went smoothly and that you enjoyed your experience with our team and the VW Polo. Keeping the process quick, friendly, and transparent is exactly what we aim for.
We look forward to welcoming you back on your next trip!
Best regards,
The TopCar Team
Reply from TopCar
Dear customer,
Thank you so much for your great review! We are delighted to hear that you had a fast check-in and check-out process, and that you were happy with the car. Efficiency and customer satisfaction are our top priorities.
We hope to see you again soon on your next rental!
Best regards,
The TopCar Team
Topcar provided below average car standards
TopCar offered competitive rental rates, but the condition and safety of the vehicle were disappointing.
The Hyundai i10 I was given had over 60,000 miles on it, and the tyres were worn to what I considered a dangerously low level. The car also struggled to accelerate, particularly on hills, making it unpleasant and, at times, concerning to drive.
The vehicle was not clean when I collected it. Dirt inside the car left my white clothing stained black, and the windows were dirty, which reduced visibility—especially since I picked the car up at night.
I also purchased the premium insurance, but I was surprised to receive a vehicle in such poor condition despite paying extra for added peace of mind. Overall, the experience left me feeling that the company prioritised low operating costs over providing customers with a safe, well-maintained rental car.
22 June 2026
Unprompted review
Reply from TopCar
Dear Customer,
Thank you for sharing your feedback regarding your recent car rental experience with TopCar in the Canary Islands. We sincerely regret to hear that your journey did not meet your expectations, as customer safety, satisfaction, and providing high-quality rental cars are our top priorities.
Regarding the vehicle's condition, we would like to assure you that our entire fleet undergoes strict and regular safety inspections and maintenance checks to guarantee that all standards are met before any car is handed over.
We apologize if the cleanliness of the interior and windows was not up to our usual high standards upon your night arrival. Regarding our premium insurance, this coverage is designed to offer maximum peace of mind and full protection on the road, though we understand your disappointment if you felt the vehicle itself did not match that premium experience.
Thank you again for your valuable feedback, which helps us continuously improve our car hire services.
Best regards,
The TopCar Team
Do they check the cars before handing…
Do they check the cars before handing keys to the clients? My car was dirty and barely accelerated with A/C not cooling at all. Does anyone there cover roadside assistance phone lines? The phone just rang and rang. I have sent an email and am waiting for a reply. At the moment I am stuck without transportation.
3 July 2026
Unprompted review
Reply from TopCar
Dear Customer,
We are deeply sorry to hear about the situation you are experiencing with your vehicle and the lack of immediate telephone response. This is absolutely not the standard of service we aim to provide.
However, since you have not provided your information, we are unable to find your contract information and launch an investigation.
We look forward to your mail so we can resolve this for you as a matter of urgency.
Best regards,
The TopCar Team
Topcar rental fuerteventura is the…
Topcar rental fuerteventura is the worst rental company I've ever had. Damaged cars, bad maintenance and poor service. I've had 3 cars in 2 weeks, and they've charged my credit card after I demanded them to replace the 2nd car after problems again. They don't take responsibility and apologize for they worse car delivery. Only telling that we have to inspect the car better before driving off. Take Clicar instead.
9 January 2026
Unprompted review
Reply from TopCar
Dear Customer,
We are deeply sorry to hear about the negative experience you had with our vehicles and customer service during your stay in Fuerteventura. This does not reflect the high standards of maintenance and care we strive to provide to our guests.
We would like to investigate exactly what happened with your replacements and the charge on your card to find a fair solution for you. However, without your booking details, we are unable to look up your contract or take action.
However, since you have not replied us with your information, we are unable to proceed with creating a case and launching an investigation on your case.
Best regards,
The TopCar Team
Poor customer care on fuel policy
TopCar refused to refund me for refilling the car that was only 3/4 full when I collected it despite the fact it was noted as full on the rental agreement. I sent them a photo of the fuel gauge but they insisted I should have returned it 3/4 full. I imagine had i done that they would insist i should have refilled it as per the note on the rental agreement. You simply can't get fair treatment from this company
21 June 2026
Unprompted review
Reply from TopCar
Dear client,
Thank you for sharing your feedback regarding your recent rental experience with us. We sincerely regret the frustration and the impression of unfair treatment that this situation has caused.
At TopCar, transparency and fair treatment are fundamental values in our service. We always aim to review every case with maximum integrity. Unfortunately, as you have shared this review anonymously or without specific booking details, we have not been provided with enough information to locate your rental agreement and thoroughly investigate what occurred with our customer service team.
We sincerely want to review your case and clarify exactly what happened with your fuel policy notes. Therefore, we kindly invite you to contact us through our official web form at https://top-car-hire.com/, providing your booking or contract number. This will allow us to access your file, review the documentation, and address your concerns directly.
Sincerely,
The TopCar Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.