I feel that the TGTG app helps save not only food waste but money on your grocery bill. The bags are, for the most part, high quality left over foods or other items like flower bouquets. You soon lear... See more
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Review summary
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I’ve gotten some really good…and not so good…deals from Too Good To Go. The prepared meals and boxed foods are usually great! I’m gluten and dairy free, so I end up giving some of my orders away.... See more
First time!! disappointed as expecting $30 goods looks not much at bakers delight!! A bag with 3 different items in it!!
We were in Breckenridge and we decided to pick up a bag from Whiskey Star Smokehouse, a restaurant we have wanted to try out. We watched the app for a few nights before we could make timing work to g... See more
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Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
Asks customers to review
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Great deals for surprise seekers
Intuitive app, good offers, stress-free pickup. Offers truly are value for money. As long as you're ready to be surprised and not picky, it's a great experience.
29 July 2026
Unprompted review
The parlour donut surprise bag was…
The parlour donut surprise bag was great. It a good selection of donuts. I would buy again. The circle k, well I was expecting something else entirely something different. The guy just walked around the store and picked stuff off the shelves. I was expecting prepared in house items. I probably won't get it again. I hope more places join.
27 July 2026
Unprompted review
You can not get bagels like this any where else
You can not get bagels like this any where else. These are ALWAYS soft on the inside and just enough crunch on the outside. They always taste great!!
29 July 2026
Unprompted review
Brilliant app for saving food and money
Absolutely love Too Good To Go! It cuts down on food waste, offers great prices, and gives you a fun reason to try local spots you wouldn't normally visit. While it would be awesome if a few more places had daytime pickup times instead of just evening, it’s still a 5-star service all day long. Keep up the good work and keep bringing on new places!
28 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The food was ok
The food was ok, not the best, the cake we were given was a bit dry and was two tiny end slices, we got one traveller size pie which was nice enough and then one almond croissant which was nice but a bit soggy. I feel like I am not inclined to do another bag from this location due to the value not necessarily being there. When you compare to what you get from other places it seems far less. For example, bakers delight you pay $9.99 and get $30 worth of items and usually great choice and range in items and it definitely feels like money for value. This was $10.49 for only $21.00 worth of items and I don’t think the items felt like it was worth $21 anyway.
29 July 2026
Unprompted review
Reply from Too Good To Go
Hi Tegan
We're very sorry to know that your Surprise Bag didn't meet the expectations. We understand your frustration and we'd love to help you.
We kindly ask you to contact us via the Help Center on our app. By doing that, we will be able to investigate what happened and assist you in the best way.
Thank you for your feedback.
All the best,
Too Good To Go Team
We went to The Whipped Baker in Welcome…
We went to The Whipped Baker in Welcome Bay a few days ago. I had the best cinnamon bun I have even had. Also, the cream donuts looked amazing. Then, yesterday, I was reading about Too Good to Go and found that The Whipped Baker was one of the businesses that supported it. So I decided to get a Surprise Bag. I was not disappointed! REALLY good value for $5.99. One of the five items in the box would have been at least that much! The food was fresh and tasty and the young man who served me was friendly and welcoming. I'm back there tomorrow for a cinnamon bun. :)
30 July 2026
Unprompted review
It was easy and fantastic to save money…
It was easy and fantastic to save money and divert waste. Good quality products and easy process to secure the packages using the app.
27 July 2026
Unprompted review
It’s very hard to catch a deal before…
It’s very hard to catch a deal before it sells out! The pick up process is very smooth with Whole Foods. Out of the bags we have gotten, almost all of the product was good. I threw out one loaf of bread that was too hard to eat and didn’t soften up in the microwave, but the other goodies have been fab once heated lightly. I am really enjoying the program.
27 July 2026
Unprompted review
Thought I would get some interesting sides.
Thought I would get some interesting sides at California Fish Grill for the price, but was clear they didn’t have surplus and I waited while they whipped up plain beans, rice and kale. Nothing I would have paid for and not worth the value of the order. I could have made all three at home for far less.
23 July 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're sorry to hear that your Surprise Bag did not meet your expectations.
We understand your disappointment, especially as you were hoping for a more varied selection. While the contents of a Surprise Bag depend on the surplus available at the time, they should still provide the advertised value and reflect the purpose of saving surplus food. We also understand why it was frustrating to feel that the meal was prepared specifically for the order rather than consisting of surplus items.
We appreciate you sharing these details, as feedback like yours helps us continue improving the experience with our partners. Thank you for supporting our mission to reduce food waste.
When I picked up pizza from pizzerias…
When I picked up pizza from pizzerias for 7 bucks, it was always a whole pizza, and so were my friends, but here it was 3 slices for 6 dollars, and the sauce was so sour that I just threw it in the trash.
28 July 2026
Unprompted review
Reply from Too Good To Go
thank you for your feedback. We're sorry to hear that your Surprise Bag did not meet your expectations.
We understand how disappointing it can be when the quantity and quality of the food differ from what you've experienced at other partners. While the contents of Surprise Bags can vary depending on the available surplus, they should still provide the advertised value and be suitable for consumption.
We're also sorry to hear that you found the pizza sauce unpleasant enough that you had to throw the food away. That is certainly not the experience we want our users to have.
Thank you for taking the time to share your experience. Your feedback helps us continue working with our partners to improve the quality and consistency of Surprise Bags.
The app is easy to use to claim an…
The app is easy to use to claim an offer and the process of picking up my surprise bag was very easy. The quality of food that I received was great, too.
27 July 2026
Unprompted review
Trying new stuff
Everything so far has been good and we have tried 2 different businesses that we didn’t know about before and really liked.
26 July 2026
Unprompted review
Easy to navigate
27 July 2026
Unprompted review
Deserve a ZERO STAR
If there is a 0 star, I would choose that one.
I paid on-line and received confirmation timed 8:47pm. The store closed at 8pm.
So I went to the store the next morning around 11:15 am.
Store was unable to accept my order #. Because they say it was for the day before.
And I reached out to TooGoodToGo to get refund my money back.
They say I did not cancel 2 hrs before store close. Even though I paid on-line after the store’s specific pick up time.
In reality, TooGoodToGo took my money, does not have to share with the store, and I did not get the surprise bag, and TooGoodToGo will not refund my money.
Deal with this company on your own risk!!!!!
I am closing my account immediately!
28 July 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand why this situation would be so frustrating.
If your order confirmation was received after the pickup window had already ended, we understand why you expected the order to be handled differently. We're sorry to hear that you were unable to collect your Surprise Bag and that you were left feeling dissatisfied with the outcome of your refund request.
If this issue has not yet been fully reviewed, we encourage you to contact our support team again through the Help Centre in the app. Every request is reviewed individually, and we'll be happy to take another look at the details of your order.
We appreciate you bringing this to our attention. Feedback like yours helps us identify and improve situations where the ordering and pickup experience does not work as intended.
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that you were disappointed with the lack of variety in your Surprise Bag.
Because Surprise Bags contain unsold surplus food at the end of the day, we cannot guarantee a specific variety of items in each bag. However, we work closely with our partners to ensure that every bag meets our quality standards and promised value, and we are sorry that this order fell short of your expectations. Please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
I didn’t get there time to pick it up
29 July 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that you were unable to make it in time for your pickup window.
We work closely with our partners to set clear collection times so they can prepare and reserve your Surprise Bag, and we are sorry for the disappointment caused when a pickup is missed. Please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we appreciate your support in reducing food waste.
Too Good To Go
Great procedure for getting me in and…
Great procedure for getting me in and out. Went quickly even though they were busy.
29 July 2026
Unprompted review
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