Olio Reviews 2,505

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and app for their role in reducing waste and fostering community connections. Many people appreciate the platform's ease of use for listing and requesting items, highlighting its effectiveness in preventing food and household goods from going to landfill. The positive impact on sustainability and the opportunity to help others are frequently mentioned, with users finding the experience both rewarding and beneficial for their communities. However, some customers also noted issues with the app, including login difficulties after a factory reset and occasional malfunctions. A few people expressed dissatisfaction with certain aspects of community management and reported issues with user conduct. There were also concerns about how some users utilize the platform's features for item distribution, and a small number of reviewers mentioned being removed from the app without clear reasons or experiencing problems with support functionality.

What people talk about most

Product

Clients share positive opinions on product, highlighting Olio as a fantastic concept for saving food waste... See more

Application

Reviewers highlight positive aspects of the app, praising it as brilliant, fantastic, and easy to use. Many... See more

Sustainability

Customers had positive experiences with sustainability. Reviewers consistently praise the platform for its... See more

User experience

Consumers generally express satisfaction with the user experience, often describing the app as brilliant,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the kindness, helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

The only thing that disappoints me about Olio is that it isn't compulsory to know of it! If every single person was aware of its massive benefits we could move this world towards zero waste. It is p... See more

Rated 5 out of 5 stars

Had difficulties logging into my account after my mobile went through a factory reset. Emailed Olio support team and they promptly helped to resolve the matter! Appreciate the speedy support! I rea... See more

Rated 5 out of 5 stars

Excellent service ,great selection of food products ,shows exactly where other olio users are in your area or further away .explain s service and products easily also helps find items your looking for... See more

Rated 5 out of 5 stars

I love Olio, not only does it save food waste, it helps us all to enjoy treats and to stretch the food budget. I've met some lovely people through it and working from home full time can be isolating... See more


Company details

Written by the company

Welcome! Olio connects neighbours and local shops so surplus food & other household items can be shared. Featured by the BBC, Wired, TimeOut


Contact info

  • Haslemere Road 30E, N8 9RB, London, United Kingdom

  • olioex.com

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Olio drivers have been flytipping on…

Olio drivers have been flytipping on our local green for more that a year. They have been leavng large bags of Tesco and Sainsburys bread, 9well out of date), originally in all the plastic wrappings which rats and squirrels were shredding and scattering, now, by removing the wrappers and scattering big chunks of bread over a treasured local green space. It has been identified as foodstuffs collected by Olio be the reduced labels on the wrappers, and 2 branches of Sainsburys and 3 of Tescos have become involved and spoken to their Olio contacts. Olio's conduct is shameful, - we were originally anxious about reporting it as we did not want to stop leftover usable food being passed to them for distribution to those who need it. The products which are not passed on to people who can benefit from them should be properly and responsibly disposed of.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Concept good but execution not always great

I am what Olio call a food waste hero.
The concept is good but the execution can be rubbish at times.

I have been signed up since January and gradually getting the hang of how to distribute food waste from supermarkets
Until !!! Something went wrong with there communication system with the supermarket. I turned up for a Save Me allotted slot and was told by the supermarket that they weren’t expecting me and there was no food waste to collect. No problem. But my listing did not appear on the website so I couldn’t explain what had happened. So I filled out a report form to say what had occurred. The next day I received a warning and said my slots had been removed as punishment. 3 days later and 4 emails and reports made I have heard nothing from Olio. I have been going round and round in circles to try and resolve the problem but there is no human face or voice behind Olio. I just want to talk to a human being !!! An apology would be nice to for this mess up.

11 April 2026
Unprompted review
Rated 3 out of 5 stars

Good app to reduce food wastage

It's really good app to reduce food wastage but the problem is rating, you need many good ratings to increase your overall rating but due to a single bad rating your points reduce drastically and you get overall bad rating easily due to a single bad rating.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Olio removed my app rating as it wasn’t…

Olio removed my app rating as it wasn’t 5*. Offered something for free and gave approximate postcode to arrange collection. Within half an hour a man was banging my door, I did not give him full address. Luckily I wasn’t home alone. On messaging olio support, I was told it was a blurred location and was probably a local who recognised it by landmarks/ trees etc, (not true it’s quite a new build). Would not raise the complaint regarding personal safety. Fobbed off completely, any person avoid for your own safety and peace of mind.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love Olio

Absolutely love Olio. Times are hard and wastage is awful. Makes a huge difference to be able to pick some bits up to bridge the gap. Also fantastic to be able to pass stuff on that you won't use but someone else would love!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Recent user

I have recently started using Olio and have been very impressed with the set up, ease of use and how easy it is to advertise and collect items - brilliant and would recommend.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

A really great app

A really great app. I love the sustainability aspect, sharing what I don’t need and giving it to someone who actually wants it. It’s great for decluttering sustainably. I ve also picked up some useful things myself for free. The map allows you to see how local it is when you are deciding to ask for something.

10 March 2026
Unprompted review
Olio logo

Reply from Olio

Thanks so much for this, it really means a lot!

Love that Olio is helping you declutter sustainably while finding good homes for things. Happy sharing 💚
The Olio team

Rated 2 out of 5 stars

Good idea ruined with ads

Brilliant app, brilliant idea.

Now totally ruined with adverts. Watching a 60 second advert after each and every request is overkill and by the time you've watch three ads the other goodies have gone. Waste of time trying to secure food now.

I can't be alone thinking you've overdone the ads, whilst you may need them, they are too long and too frequent and make the app totally unusable

23 February 2026
Unprompted review
Olio logo

Reply from Olio

Hello,

Thank you so much for your feedback and for your kind words about the idea behind Olio. We’re really sorry to hear that the adverts have made the app feel frustrating or difficult to use. We completely understand how disappointing it can be to miss out on items while waiting for an ad to finish.

Ads are one of the ways we’re able to keep Olio free for everyone and continue running and improving the platform. We are constantly taking feedback into consideration and reviewing the ad experience to make sure we’re striking the right balance between sustainability and usability.

We also understand it can be frustrating when ads are difficult to close or when the ‘X’ button is very small. Unfortunately, we don’t control the design, layout, or duration of the ads, including the size of the close button, as these are set by the advertisers themselves.

That said, we’re always reviewing the types of ads shown to ensure they’re appropriate and not overly intrusive. If you ever see an ad that feels inappropriate, please take a screenshot and send it to hello@olioapp.com and we’ll review and block it where necessary.

If you’d prefer not to see ads at all, you can choose to become an Olio Supporter, which removes ads entirely while helping to support our mission to reduce waste.

Thank you again for sharing your perspective, it genuinely helps us improve. 💚

Warm regards,
Team Olio

Rated 5 out of 5 stars

Olio has made a huge difference

Olio has really helped me through difficult times when I had no food. Apart from that since joining I have been much more aware of reducing food waste and making a positive impact. I have also passed forward and given items I no longer need to other people. Great community spirit as well as sharing and reducing waste

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Polite and committed atmosphere.

My experience is with the free stuff. I have benefitted from both receiving and giving. I appreciate the polite ethos and the understanding that commitment to an offer [giving or receiving] is expected.
All my transactions have been a pleasure.

22 February 2026
Unprompted review
Olio logo

Reply from Olio

This is so lovely to read, thank you! A community built on kindness and trust is exactly what we're all about.

Happy sharing 💚
The Olio team

Rated 5 out of 5 stars

IM READING PEOPLES REVIEWS ABOUT OLIO…

IM READING PEOPLES REVIEWS ABOUT OLIO AND I THINK SOME YOU HAVE A BLOODY CHEEK TO SIT AND MOAN ABOUT ITS RUBBISH saying WHERES THE MEAT ONLY GET BREAD or SALADS (for free) YES FREE!!!!! go and buy your own meat like everyone else!!!!!!the fact that this platform is to prevent food waste and put food in belly’s regardless if it’s bread or salads! You got it it free didn’t you it’s not just one person Im seeing a lot people becoming to expectant of things !! I swear this day and age people are becoming vile and expect Too much and quick to take them collections though Im sure dont sit and eat you free toast and moan about the app that provided the means for you to eat that bread !! OLIO YOUR DOING GREAT THANKS

20 February 2026
Unprompted review
Olio logo

Reply from Olio

Hello there!

We love the passion and we couldn't agree more! Thank you for being such a brilliant part of our community.

Every bit of food saved matters, and it's people like you who make Olio what it is 💚

The Olio team

Rated 1 out of 5 stars

Bullying.

Bullying.
Great to start with and I did hundreds of collections but missed one and didn’t respond as my Dad died. Totally bullied by an app. No support available to talk to about things.

16 February 2026
Unprompted review
Olio logo

Reply from Olio

Hello,

We’re so very sorry to read this and truly sorry to hear about the loss of your Dad. We can’t imagine how difficult that time must have been for you. 💚

Given what you were going through, it’s completely understandable that responding to an app message would not have been your priority. We’re really sorry that the experience felt harsh or impersonal at such a painful time. That certainly isn’t our intention.

Our Food Waste Hero programme does operate with automated checks, including the requirement to respond to Olio’s Little Helper messages after each collection. These rules are applied consistently to ensure fairness and reliability across all partnerships.

If you haven’t already, please consider submitting an appeal using the link in the suspension message you received. Appeals are reviewed by a member of our team, and this allows us to look at your situation more closely.

We’re genuinely grateful for the hundreds of collections you completed and the support you gave to your community.

Warm regards,
Team Olio 💚

Rated 5 out of 5 stars

A absolutely fantastic idea

A absolutely fantastic idea, the app is easy to use except for the very rare occasional time that it might act up. I wish that the adverts were a bit shorter or those who have paid to not have adverts have a delay as a lot of times the really good food goes to the ones that dont have to watch the adverts. Other than that can't complain, its free food and household items!

17 February 2026
Unprompted review
Rated 1 out of 5 stars

BULLYING

There are some.lovely people in here really willing to help you have a few others that are absolutely horrible treat you you scum this has happend on 3 separate occasions and the person that is potentially bullying you then gets you blocked from being a olio hero? Fantastic site for what it does or what it's ment to do but the people? Don't think it's worth being spoken to in that way if I'm honnist.

6 February 2026
Unprompted review
Olio logo

Reply from Olio

Hello,

Thank you for taking the time to share this. We’re really sorry to hear that you’ve been spoken to in a way that made you feel upset or disrespected. No one should feel bullied or treated poorly within our community, and we completely understand why that would make you question whether it’s worth continuing.

While we’re glad you’ve met some kind and supportive people on Olio, we take reports of unkind or inappropriate behaviour very seriously. Bullying or harassment is not tolerated on our platform. If this happens, please use the flag/report function on the messages or contact us at hello@olioapp.com
so our team can review what’s happened and take appropriate action.

Regarding being blocked from the Food Waste Hero programme, suspensions are applied in line with specific programme rules and system checks. They are not triggered simply because another user reports someone. We aim to apply these rules consistently to ensure fairness for everyone.

If you feel you’ve been unfairly suspended, we do have an appeal process in place. By submitting an appeal through the link in the message you received about your suspension, your case will be reopened and reviewed again by our team. This ensures every volunteer has the opportunity to be heard and have their situation reassessed.

We’re genuinely sorry that this has been your experience. Olio is built on kindness and community, and we’re always working to make sure those values remain at the heart of the app. 💚

Warm regards,
Team Olio

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look