TONI&GUY Reviews 2,102

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 244 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, often highlighting specific individuals for their exceptional skill and attentiveness. The service provided is frequently described as excellent, with many people appreciating the personalized approach and the high-quality results, particularly regarding haircuts and styling. However, some customers were dissatisfied with the product and quality of service, citing issues such as hair damage, incorrect color application, or stylists not following specific requests. A few other people also felt that the location of some salons was not ideal.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, knowledge,... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight positive... See more

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, highlighting... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the clean, sharp... See more

Location

People report ambiguous experiences with location. While some customers praise specific branches like Covent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Callum is great as usual always cutting my son’s hair perfectly. The price change for a childrens haircut has upset me though! Have been taking my child to toni&guy for years, now need to find an alt... See more

Rated 5 out of 5 stars

I would like to write something positive about Julian who used to style my hair. He was excellent and always gave me a good hairdo. He was professional, knowledgeable and polite. When I phoned to make... See more

Rated 5 out of 5 stars

Wow been going during hair cut for a couple of years with Sue , this week I was treated to a different head massage. See below for a few details pinched from the Toni and guy website. Omg it... See more

Rated 5 out of 5 stars

I’ve been a long-term client of Toni & Guy and don’t usually write reviews, but felt compelled to for Tony at Toni & Guy Chiswick. Hands down, the best hairdresser I’ve had the good fortune to meet. H... See more


Company details

  1. Hair Salon
  2. Hairdresser

Written by the company

Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

I really like the Toni&Guy shampoo/…

I really like the Toni&Guy shampoo/ conditioner but have recently found a fault with some of the lids, they were not closing properly, we managed to find one that did and purchased from Boots only to find that it was almost impossible to get the shampoo out, I fortunately was able to swap the lid with an empty bottle so problem solved

24 September 2025
Unprompted review
Rated 5 out of 5 stars

My first pamper ever!!

Amber is an angel. As soon as I got in to the salon she was so kind and beautiful. She gave me a hot chocolate and then sat down and went through all the ideas that I wanted to have done. Then she gave me the most amazing head massage and treatment I’ve ever had in my life!!! Then I went and started getting it cut. While cutting Amber was chatting to me about so much stuff. The beauty of it all is that she has so much love in her heart and she is the most amazing human being ever. I love Amber so much. And the whole Toni & Guy experience has been one I will never forget. Consider me a regular now!
I would recommend Toni&Guy to everyone wanting to have a true pamper! Thank you so much for making me so happy!!!

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

This was my third visit with James at Toni & Guy, and I couldn’t be happier. He is absolutely amazing at what he does, and I always leave very satisfied. The whole team is friendly and professional, and James makes the experience outstanding every time.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Toni & Guy Chiswick

I’ve been a long-term client of Toni & Guy and don’t usually write reviews, but felt compelled to for Tony at Toni & Guy Chiswick. Hands down, the best hairdresser I’ve had the good fortune to meet. He provides excellent service with a warm, comforting style that makes me look forward to every visit. I’d highly recommend him—and the wonderful staff at Chiswick—to anyone seeking high-quality, tailored service.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy!

It was my first time at this salon and I had a really nice experience. Drew gave me a lovely hairwash, beautiful haircut and blowdry! I have very long thick hair so going to the hairdresser is always a source of stress. She really listened to what I wanted and talked me through as she cut my hair. I also really appreciated she was keeping track of time as she knew I was on my lunch break. I would definitely come back and book Drew again. Thank you so much for today!

16 September 2025
Unprompted review
Rated 1 out of 5 stars

disappointment

I went to Toni & Guy in Canary Wharf with three friends before a wedding, and honestly, I left very disappointed. At first, everything seemed promising, the place was nice, we were taken in quickly for our shampoos, and they even offered us a massage, which felt like a good start.
But when it came to the blow-dry, things went downhill. I asked for wavy, curly hair, and the stylist showed me two options. I chose the curlier look, but instead of making it bouncy and glamorous, she straightened my hair first and pulled at it so hard that it actually hurt.
The worst part? Within just one hour of leaving the salon, my hair was completely straight again, not just mine, but all of my friends’ too. We had each paid £60 for this, expecting to look polished and beautiful for a wedding, and it absolutely was not worth it. I felt so let down, especially because this was such an important day for me and my friends.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Wow been going during hair cut for a…

Wow been going during hair cut for a couple of years with Sue , this week I was treated to a different head massage. See below for a few details pinched from the Toni and guy website.

Omg it was amazing, relaxing and chilling and I was nearly asleep. I detest having my hair cut since one of my sisters cut my hand while cutting my hair off when I was little. It’s not a comfort zone thing. But Sue is amazing and really patient.
Well worth a visit
RELAXATION MEETS
INNOVATION -
FEATURING JAPANESE
SHIATSU MASSAGE Experience deep relaxation through warm aromatherapy
towels and a calming Japanese Shiatsu-inspired scalp massage, paired with clinically backed formulas
that nourish and transform.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

Toon is the superstar of Guildford

I always have a fabulous hair cut at the Guildford location. Toon is amazing. I have many haircuts in the past but Toon really is fantastic and always knows the best cut for me. Thank you :)

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Toni & Guy Harrow

Always a pleasure to visit Ian at Harrow Toni and Guy. Friendly staff and a lovely atmosphere. As well as being professional, talented, extremely knowledgeable and helpful, Ian is also a kind and caring person. I hope the people in charge of the Harrow store realise how valuable an asset he really is.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

"Harish" is classed as senior most…

"Harish" is classed as senior most stylist there but charged 1000s of rs for an expensive treatment but left half my hair untouched..I paid more than 14,000 rs to get negligible results .

He is treated like the boss there buy cheats customers of time and money .

16 August 2025
Unprompted review
Rated 1 out of 5 stars

TONI&GUY KAGGADASAPURA

TONI&GUY KAGGADASAPURA - I went for a Botox treatment and clearly asked to have my hair trimmed only to waist length. Unfortunately, it was cut much shorter, over 10 cm was taken off. The straightening process also felt very rough and uncomfortable.

A week earlier, I had come in for an eyebrow trimming. At that time, I was told the cost would be 8.4k, but on my next visit, I was charged 12k, with the explanation that the offer had ended. It was surprising that the price changed within just a few days.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

What a wonderful stylist Ermis is

I find all the staff at Toni & Guy Islington very helpful. But I am particularly impressed by the skill and professionalism of Ermis who cuts my hair. My thick hair with a cow lick and my face shape can be quite a challenge! Yet Ermis always makes me feel so much better when I leave the salon. He takes great care, listening to what I want and using his knowledge and experience to go above and beyond, making me look much better than I otherwise would and bringing out the best in my features.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

A great experience!

I had a great time at Tony and Guy Bluewater. Yasmin did my highlights and Tamzin did my cut. Both were friendly and chatty and I am so happy with the final result. Thank you so much to both of you!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience, excellent hairdresser in Thomas!

I had cause to leave a very negative comment on this salon 2 years ago as a result of poor management. However, I decided to give them a second chance the other day and glad that I did! Thomas is an excellent hair stylist and washes hair thoroughly too. He is pleasant, engaging and respectful - all that you want in a hairdresser. I shall return but only because of Thomas.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Grear Hair salon

I usually avail hair salon service at Hoodi branch. Special mention to Hair stylist Sabu, very professional and great in suggesting hairstyles that suites the client.

25 August 2025
Unprompted review

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