Tom Howley Reviews 

Absolutely fantastic service from day one.
The whole team from sales to fitters to painting and finishing, the support team behind the scenes all fantastic and credit to Tom Howley.

Bristol Branch, our experience with the staff at Tom Howley has been exceptional from start to finish. Julie Anne the designer was so patient and understanding and even when the design was changed numerous times it was not an issue.
The team that installed the kitchen from installation manager Helen to Step Toogood & Damian Guy, and Joe Thornell who painted our kitchen perfectly.
Helen advised us at all stages when to expect everyone and they all arrived on time and when expected. The whole experience has been excellent, and more importantly my kitchen is fantastic and way beyond my expectations. Thank you to all at Tom Howley

So we have just undertaken a 7 x month project adding an extension to our barn , my good lady said we need a kitchen to match the beauty of it !
We looked no further than TH .
After visiting their Solihull show room we were met by their Desinger Jack who was very anrticulate and knew his stuff catered for all our needs the appliances are great along with the quality of the furniture !
Once passed off we then paid our money over their time line which we found overrun and left us wondering would it be complete for Christmas … they did pull out the stops and gave us our xmas present complete apart from a few snags which are in the pipeline to be completed this month big thanks you to Mark the area manager for midlands for all his help and customer service 👍🏻
also huge thanks to Ade the fitter excellent product knowledge and attention to detail customer service etc thanks again Ade ,
finally more thanks to their painter finisher Mike again knew his trade workmanship excellent .
all in all my wife and i are extremely satisfied with Tom Howley
Happy and Healthy new year
Mark&Faye

From start to finish by experience with Tom Howley at Tunbridge Wells has been outstanding. Starting with Tim Smith, the designer who found a way to design everything I wanted into the kitchen space when other design companies failed. To Josh and Scott the wonderful fitters who have delivered the most beautiful end product with the help of Gary co-ordinating. The whole process with clear milestones at every stage has been a pleasure and a delight and as a result I have a kitchen that is beyond my wildest dreams. Thank you!

Amazing kitchen! We are so happy with the whole kitchen and the service, would highly recommend, thank you so much

We had a kitchen extension in 2024 and explored a number of kitchen furniture providers. We were wowed by Tom Howley from the moment we stepped into the show room. The quality of the furniture is second to none. Our advisor, Paul, was great - really easy to work with, understood our brief and we loved the design he came up with. The customer service was brilliant from start to finish. Everything happened as planned, communication was great and the installation itself was smooth. I couldn't be happier with the kitchen and so glad we opted for Tom Howley.

It all seemed promising until we paid. Since then, we have had nothing but broken promises and a lack of interest from our point of contact. Snags all over the place. Poorly matched wood. Glue seeping out of the veneer - even the guy they sent to repair it was gobsmacked at how bad it was. Swelling on doors that don’t close properly. Don’t reply to emails…..ever. Don’t even bother calling. Our PoC has been slap dash and uninterested in ensuring our kitchen is actually completed. It’s coming up to 4 months and having paid £65k, you’d expect a better quality of service for the money you pay. At this rate, it’s becoming clear that the standard of customer care you get is no better the more you pay.

The fact their complaints system is buried in the deepest darkest recess of their website says all you need to know. They don’t care. Despite our friends asking us about TH, we have told them to stay clear to avoid the disappointment you will get by handing your money over and the quality of the customer care. Tom Howley has lost his way and has allowed lazy, poor employee practices to wreck the company name

We really appreciate the quality of the units and the very helpful staff who fitted it.
The developer of our apartment block hadn't followed the instructions for the electrics but Tom Howley 'bent over backwards' to revisit to give customer satisfaction and get it finished by our personal deadline.

From the very first discussion, we felt understood and valued.
Everything we needed was captured in our design and we have the kitchen of our dreams!
The layout and care - thought through based on what we need as a family, and made the most of our space.

Installation - the team were just brilliant.

Post install - Easy and quick answers

Everything was very professional, of the highest quality, amazing customer experience and delivered more than we ever thought we could have.

I don't think I'll ever be able to have a different brand of kitchen again!

We found Tom Howley after we had sampled the unimaginative service of all of the common names who over promise and underdeliver, and that was only at the design phase. We knew what we wanted but were struggling to find someone who could help us.
We worked with Alistair from the branch in Beaconsfield, after a site visit by him in the depths of winter, in the midst of a power cut, we showed around by candlelight.
He painstakingly guided us through the drawings and animated walkthrough of what our new, 2 rooms into 1 kitchen could look like. Together with the skill of the design team, they blew us out of the water, which we were not expecting. They had thought of everything. It was unexpectedly do we do it or not question, not can we change things. Alistair had really listened to us and worked well with the design team to deliver us the outstanding transformation we had hoped we would get but didn’t think likely.
In the pre delivery phase, Paul worked painlessly with us to make sure that all of our measurements and design were exact and from point of final measurement to commencement of installation we only had to wait 7 weeks – outstanding service.

Sean who led the installation on site, put us at ease straight away when we realised, we were having 3 full vans of kitchen and appliances arriving. He said, “you’d be pretty disappointed with your investment if it all came in one van!!” 😊 Sean & Jake continued to progress with our installation with many questions, queries, and decisions along with way, always met with a positive response, with the best solution and working with out team of electricians, builders, and plumbers.
Within 2 weeks, we had a finished kitchen of immense quality and workmanship, finished by hand painted units and stunning quartz work tops. It has without doubt transformed our home. It’s not often you see a plan become reality, this did, with bells on.
A tiny point of improvement would be, the details of plans and pre work for other trades, could be more accurate.
Would we use Tom Howley and our team again? 100% outstanding product quality, outstanding service, thanks to the whole team who worked with us to deliver our dream kitchen, we’d change nothing!

I cannot recommend these guys enough!! Great service and after care with almost same day turnaround for a quick adjustment needed to our doors.

Fantastic response from Terry B. A real professional.

Thank you

An outstanding experience with Michaela from the start of our kitchen replacement project. Her attentive listening skills and supreme patience were outstanding as we collaborated over several iterations of her initial designs. Once they were finalised the installation team took over - our installers Nick/Dave/Terry/Stan were brilliant, flexible and of the highest quality you would expect from a TH kitchen. The end result a kitchen we love for good value for money... cooking has become a pleasure!

I've had an amazing experience with Tom Howley, especially with my designer Sandra. My kitchen was a very difficult space to design, but Sandra was able to make it work so well and I love the design she created. The kitchen originally seemed quite expensive, however as everything is included it has worked out to be great value for money. Thank you for making it such a good experience.

We are absolutely delighted with our kitchen, fitted earlier this year. We were very impressed by the quality and construction of the units, evident when they arrived as carcasses, and continue to be entirely happy with the kitchen now it is finished and we are using the space. The service and support we received from everyone involved was exemplary and played an important part throughout the whole experience of planning and installation. I would particularly like to mention Priti Singhai who worked with us to achieve a design we are extremely pleased with. She listened carefully to our comments after the initial ideas were produced and adapted this to a design we are delighted with. We would never have thought of doing some of the things she included in the design but we can see how well they all work. As I have already mentioned Barry and Chris Wright, the kitchen fitters who are clearly very experience and skilled, did a fantastic job installing it all for us and I cannot speak more highly of them. Isobel Laboure not only did a brilliant job on the final paint, but also taught me a few things which unfortunately means I have now been nominated to do all future house decorating! Richard Coom was also a pleasure to work with supporting us throughout the install. As you can see the people involved in this project had a big impact on the entire process and I cannot express how positive an impact this had/has on our view of the Tom Howley organisation. They are all a credit to the company. I will have no hesitation in recommending Tom Howley to anyone who asks about the company. I am now a huge fan.

We have recently had a kitchen installed after a period of trying to work out which style suited us and the company we felt could deliver the quality to match our expectations
The Tom Howley team at Alderley Edge were inspirational
Once we met Jenny Thomas the kitchen designer we instantly knew we had found the right person to achieve the best result through her vast experience and vision to manage our expectations
We were delighted with the initial fitting of the kitchen But the after sales team have been amazing with the help of Tony Bennett the kitchen fitter and the painter Greg both of whom have been excellent
But the outstanding individual who has made a huge impression on us has been the Installation Manager
Ty Willet's who has been there every step of the way to provide a top class after care package with is very rare
We can't recommend this company and top individuals working for them highly enough

Pamela
Lancashire

High quality standard with very knowledgeable and helpful staff! Really happy with the final result!

Recently contacted Tom Howley, Tunbridge Wells, four years after our beautiful kitchen was fitted. We received an amazingly personal and prompt response from the staff, including Tim Smith, the original designer. We are still enjoying the brilliant utility room he somehow managed to create from nowhere! The painted units have worn incredibly well, but we were left touch up paint just in case. Tim even managed to include a much loved butcher’s block into the plan. The kitchen itself is part of an open plan room and so had to be functional but also sometimes fade into the background through subtle lighting. Thanks for your continued brilliant service.

Tom Howley designed a kitchen that went far beyond anything that we could of imagined. The quality of the cabinetry, and the fine detail that went into the kitchen is incredible, it truly is a once in a lifetime product, and the sheer quality of such a bespoke, top line kitchen is hard to put into words, the detail witnessed at the installation stage made the whole process even more stunning.
We went through the Esher showroom, and from the the initial consultation to the incredible after service it has been second to none. The showroom Manager Odette provided an incredible level of service and expertise, with guidance that made the process much easier. We were lucky enough to speak and work with Chris and Stella the designers who came up with solutions to any design challenge.

I cannot recommend this product and in particular this showroom highly enough, for an exceptional quality and second to none experience.

Designing a kitchen can be one of the most exciting yet challenging home improvement projects, and it's easy to make costly mistakes if you’re not careful. I recently had my kitchen designed by Suzie Francis from Winchester, and I couldn't be more thrilled with the results! Suzie demonstrated exceptional creativity, patience, and attention to detail throughout the process, turning my ideas into a beautifully functional and stylish space while keeping it within budget.

However, one lesson I learned is how important it is to be able to visualize the design clearly before moving forward. We initially struggled to translate the concept into reality, which led to some misalignment—a frustrating drawback when you're making a significant investment. This is a common issue, as people often underestimate the importance of fully understanding how the design will look and function in their space.

Thankfully, installation manager Graham Perkins was absolutely marvellous in making adjustments during the installation, ensuring everything came together perfectly in the end. His expertise and dedication were invaluable in turning the design into a cohesive and polished reality.

The quality of the materials and craftsmanship is another crucial factor. In this case, it was outstanding—everything feels durable, premium, and thoughtfully built to last. From the smooth finishes to the precision in the fittings (Matt Green), it's clear that Tom Howley only used the best products. Every element of the kitchen, from the cabinets to the countertops, blends practicality with elegance seamlessly, and final paiting to make the showroom quality.

The entire process, from design consultation to installation, was professional and timely. For anyone considering a new kitchen, I would highly recommend Suzie for her ability to balance form and function with impeccable design to fit. However, my one of advice would be to align on every detail, invest time in reviewing design, and ensure the design truly matches your expectations and alignment to avoid any costly surprises later.

We got our kitchen from the Wigmore street showroom and worked with the designer Sandra Tabet. We hesitated for some time about which kitchen company to go with as they are quite a few that specialise in Shaker styles and are priced similarly. It was Sandra's design and willingness to go the extra mile that ultimately convinced us to go for Tom Howley. We are so glad that we did as we LOVE our new kitchen.

We were adamant that we didn't want a cookie cutter kitchen, we wanted to put our own spin on it and we got exactly what we were after. The special details we chose make our space look so high end. We were working with quite an awkward L-shaped space, but Sandra came up with ingenious ways to make the best out of it. She put so much time and effort in the details and helping us make each decision. The final result is stunning. We're really grateful to her as it felt like she truly cared about making us happy and coming up with the perfect design.

We are so pleased with all the decisions we ended up making on the kitchen. We did have some minor hiccups with the installation, but the fitters / painters just came back until we were completely satisfied, which we were very grateful for. When you're paying for a high-end kitchen you want it to be perfect and our really is now.