They don't reply to emails or requests for samples. It's like they don't exist. If this is the start, I imagine the aftermath is the same as the other negative reviews. I'm glad I saw these reviews.
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Lovely company - all samples ordered were delivered next day. When I bought the tiles, I accidentally split my order. The guys in the office made sure it all arrived together and refunded me the extra... See more
Company replied
Booking delivery was a little bit confusing on the order process as it asked for a date then started talking about wider ranges of dates later, but customer service answered it quicker. Delivery was... See more
Very impressed with quality, pattern, swift delivery and price. We bought two boxes of “surprise patterns” to tile our fire surround on our narrowboat. We had plenty left over to do a splashback in th... See more
Company replied
Company details
Written by the company
Our mission is to make beautiful tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including bathroom and kitchen wall and floor tiles. Plus outdoor tiles for garden patios and outdoor living spaces.
Contact info
Stoneferry Road, HU8 8BT, Hull, United Kingdom
- 0330 002 0850
- hello@tile.co.uk
- tile.co.uk
3.3
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong tiles…
I ordered artic ripple and received plain white tiles
Luckily it’s to repair a leak behind the toilet so shouldn’t be too obvious
23 December 2022
Reply from Tile.co.uk
Hello Janet, We are sorry to hear about your tile order. We can't find any reporting of this issue so was unable to help rectify it. If we was told about it we would have offered the correct tiles to be sent out asap after receiving photos showing the tiles you have received.
Tiling of our kitchen wall
Tiling of our kitchen wall.
Items were delivered in good time and in perfect condition.
22 December 2022
Easy to order tiles
Easy to order tiles. First time ordering and no problems. Tile was exactly what I wanted. Very impressed with delivery and tiles arrived in good condition, only 1 broken which I think is fantastic.
1 December 2022
No point in so securely wrapping up such appalling quality tiles
The tiles were incredibly well wrapped, but considering the utterly appalling quality there wasn’t a lot of point in having such secure packaging. Hardly any time given to return the items (48 hrs) if faulty. Very convenient! An enormous hassle to get them delivered - the time window was 10/12 hrs. No opportunity to let the delivery company know where to leave the parcel. As it was such a hassle to get them delivered, I did not feel inclined to package up the 22 tiles that were unusable and return them, especially as they weighed 18 kg and I would have to carry the tiles down 43 steps.
1 December 2022
Reply from Tile.co.uk
Hello Louise, we are sorry you did not like your tiles. We do state damages need to be reported within 48 hours but our returns policy is 14 days after being received. You are correct that delivery companies are not able to leave items without a signature, this is to make sure they order is received in good condition. We do offer a free sample service so customers can view the tiles first to make sure they are happy with the colour, finish and quality before placing an order
Fantastic
Fantastic service. Tiles are beautiful. Fast delivery. Would definitely recommend.
13 December 2022
Reply from Tile.co.uk
Thank you!
Reply from Tile.co.uk
Thanks
Excellent service
The sample tile took a while to come but once I’d confirmed an order they were very swift. 4 tiles were damaged but I emailed immediately with photos and they were replaced within2 days. Excellent product and service
12 December 2022
Reply from Tile.co.uk
Thank you for your review!
Tile samples arrived really quickly
Tile samples arrived really quickly, they were easy to order also
12 December 2022
Reply from Tile.co.uk
Thank you
Fast delivery item as described great…
Fast delivery item as described great service .
6 December 2022
Reply from Tile.co.uk
Thank you
Great quality tiles for a feature wall…
Great quality tiles for a feature wall in our bathroom. Good customer service to replace the few tiles which cracked on delivery.
7 December 2022
Reply from Tile.co.uk
Thank you for your great review!
Loving the tiles
Loving the tiles, can't wait to see them on the wall. Great service and delivery was painless.
23 November 2022
Reply from Tile.co.uk
Great news
Reply from Tile.co.uk
Thank you!
Great service quality product at a good…
Great service quality product at a good price
14 November 2022
Reply from Tile.co.uk
Thank you!
Excellent communication and delivered…
Excellent communication and delivered when expected
24 November 2022
Reply from Tile.co.uk
Thank you
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