Artisan Tile Company Reviews 320

We decided to collect our order from the Doncaster store and so pleased we did. The salesman was very helpful, helping us choose the right grout for our tiles and the showroom is amazing, even thou... See more

We have ordered the Cabana Patchwork tiles for our kitchen project in May. They are absolutely stunning! Amazing tiles, I can't wait to see on our kitchen wall. It arrived in perfect condition. The... See more

5* start to finish. Accidentally ordered corner tiles in their “mini 15cm” size when the rest of my order was in 20cm, they called to rectify before putting through as they had flagged. The 20’s were... See more

My order with Artisan was absolutely first class. Before ordering, I contacted customer services about a pattern matching query. This was answered straight away by the helpful lady who got the... See more

Awful company. Borderline scam. No emails, texts or updates, no tracking information. Missed delivery. Rescheduled 1 week later before 12pm.....no text, phone call updates nothing. Depot unable to c... See more

Our order was not due until the 6 of January, however we had a call and took early delivery on Hogmanay. Tiles perfectly strapped to a solid pallet and all arrived safely. So happy we got to work i... See more

We ordered some beautiful tiles, but we were one tile short of a 60x60 for our floor - when we went to order more we were gutted to see they were out of stock. Stacey from the customer care team was r... See more

Tiles are good - but delivery device is very very poor - 2nd order in about 15 months - each time, mysteriously the same problem, same scenario.. get a phone call the day before delivery, with the van... See more

Im absolutely not the sort of person to write reviews. However the delivery driver Jed was an absolute delight. He unfortunately had some issues with his van and was running behind delivery schedule.... See more

Absolutely gorgeous tiles. Been waiting for them to come back into stock for an age. They are the only supplier in the UK of Barcelona hexagon tiles. The selection is second to none. Arrived on ti... See more

First ordered a sample which arrived promptly. Then placed order. Great communication on tracking. Tiles arrived quickly. Extremely well packed. Gorgeous tiles and great value. Couldn't be happier.... See more

I had ordered a sample tile last month and placed an order immediately. However, due to the obvious popularity of the tiles, they were out of stock but the Stock Team were very helpful and gave me ass... See more

What a find - amazingly original & beautiful tiles at a realistic price. So happy ! Easy to order samples before committing, so you see what you’re getting. My order arrived quickly and well pack... See more

First the tiles are beautiful. Second - the customer service has been outstanding, the best from any company. They were extremely helpful when I changed my order, and when we were in a real jam - they... See more

The tiles arrived promptly, carefully packaged, and are looking beautiful. Now have been installed and our builder was very happy with the quality. They look perfect, and will buy from this company ag... See more

Having spent a considerable amount of time choosing floor tiles and which company to give my business, I was keen to ensure that the quality and cost was matched by the customer service. Fortunat... See more

One of my tiles was accidentally missed from my order. I contacted them and had a really quick response. They sent out a couple of extra tiles on top of my one missing tile which is handy incase we ha... See more

Excellent service, from initial contact with the company to discuss my order to delivery. The member of staff I spoke with was professional, efficient, friendly and most helpful. The order only took... See more

Great customer service - the sample tiles were carefully wrapped and promptly despatched. When we had chosen our tiles (Fizaan jade 20cm tiles) they also arrived promptly and carefully wrapped. We are... See more

Called for help with my order & the process was done for me. I was advised well on the questions I asked & if I needed anything to follow up. The parcel arrived as was said & the packing was excel... See more

Highly recommend this company! The quality of the tiles is brilliant and the service from ordering to delivery was first rate. The delivery driver was brilliant at letting us know where/when drop of... See more

Fantastic company to work with & customer service is excellent and very quick to respond. I had a very minor defect in 3 of my tiles, I had a replacement in 3 days & that’s from sending my first emai... See more

Originally , I tried to order some tiles from a different company , but they wouldn’t let me get the number of tiles I wanted , or should I say - I asked several times , by email and chat bot and g... See more

Beautiful unique tiles! Love the selection of beautiful tiles available which made it hard to choose. Eye catching designs and the ones we chose look amazing on our fireplace. Quick delivery and ca... See more

This is the third time I have used Artisan Tile Company. This is the third time I have used Artisan Tile Company. However, on the second occasion, I ordered some tiles with express delivery, which arr... See more

Finally found nice tiles for a reasonable price with Artisan. They delivered the first batch all OK except that delivery was a day late - possibly the fault of DPD/Nisa. I needed to order some more an... See more

Fantastic service, easy to find the showroom for collection and the whole process from browsing the website, ordering and paying was so easy. Collection was very easy and the staff were friendly. The... See more

No order hasn’t arrived!! Never turned up, customer service said too busy to deal with me when asking for a refund. Had to call customer services 3 times, phone hung up on twice. Poor service overall... See more

Beautiful tiles and I am very happy with them. I also want to give credit for the fantastic customer service I received from this company. There was an issue with my delivery, due to the fault of the... See more

The tiles are of absolutely dreadful quality. The print is so poor that they’re unusable. I’ve contacted the company but their response has been incredibly slow and the issue hasn’t been resolved yet... See more

Beautiful selection of tiles available from Artisan. I purchased tiles from the Maison Victorian collection which look absolutely stunning. The tiles have transformed the entrance to my home.... See more

It has been such a pleasure to order from Artisan. They have so many beautiful designs to choose from, the website is so simple to use and has a handy converter for the number of tiles needed. Custome... See more

I cannot recommend these guys enough! Unfortunately i ordered the wrong tiles and had arranged for the work to be completed. The gentleman I spoke with sorted the correct order and send this to me... See more

Just had my tiles delivered and even though I haven't opened the boxes yet I am already impressed. The tiles I chose are absolutely beautiful. The driver - Jed - could not have been more helpful. H... See more

Ordering process was easy on line after obtaining a sample tile. I got a phone call from customer services shortly after ordering to check I was happy and hadn’t forgotten anything which was a nice... See more

The tiles are amazing. I love the colour, just as advertised, I received my sample quickly so I could make a decision and get my order in. They were easy to install and look incredible in my new kitch... See more

Gorgeous tiles! Amazing fast delivery. I needed them quicker than I thought so called up and they sent them with a courier 2 days later at no extra cost. Great company would recommend!

Everyone was so efficient. The order was great. The follow up call from my order was very reassuring. My order date was given and it arrived and the chap carried them all into my property. Absolutely... See more

First time ordering tiles from this company, really pleased with the quality and look exactly as ordered. Came really well packed and delivered on time. Will definitely order from this company again -... See more

Very pleased with the tiles. Ordering on line was very easy, also a large collection to choose from. Delivery came within three days of ordering. Would definitely order from this company again.

Really lovely selection of tiles, great customer service & communication - I was updated regarding delivery date/time. Jed, who delivered my order called ahead of time to let me know he would be arriv... See more

Great product ,great communication,quick delivery and as someone who works in the trades the tiles were easy to work with and a good finish ,happy wife who wants me to do the kitchen with them next

Brilliant service, and great choices. Easily to navigate they’re pages and web site Will definitely order again when nearer finishing our house project

I ordered Xmas day and my parcel arrived New Year’s Eve exactly as notified and expected, well packed on a pallet. Driver was helpful and move the pallet right up the drive as close as he could to the... See more

Unfortunately we have experienced problems with our tiles. Despite the tilers best efforts they were continually cracking when cut. We were unable to complete the job and had to change the design of t... See more

Took ages to get my samples. For “artisan” tiles they are cheap looking and bad quality. They make you pay in full for the return costs.

Five Stars Plus! Lovely tiles. Extra ordered sent super quickly. This was much appreciated. Would happily order from Artisan again

Such unique and special tiles. Great company with super fast postage when I ordered. If you want something special and different then buy from this company

The tiles are beautiful but I only needed 3 metres squared of tiles. I didn’t realise until checkout that I would be charged £59 for an entire pallet for delivery. By then I had arranged my tiler... See more

Leanne,"a real person" live chat wins it all! Leanne was helpful and straight to the point in solving my query from placing my order to delivery. Quality tiles with bold colors and great choices and... See more

Lovely tiles just what I as expecting. Great experience from start to finish. Ordered a sample on line and then ordered the tiles required via telephone all went seamlessly

Excellent customer service. Was easy to speak to a staff member they were ectremely helpful, grouping orders to reduce delivery charges and refunding promptly when I ordered in error. Products are hi... See more

Ordered samples, the tiles sent were packaged well and delivered on time. The quality of the porcelain floor tiles was not up to what would be expected. You could see the lines of the printing on them... See more

My Moroccan tiles arrived two days early (which was great as it was an urgent job) and are absolutely beautiful. They look great and I'm very happy.