Tiboo Reviews 

561
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the toilet paper, which is noted for its softness, strength, and sustainable materials like bamboo and sugarcane. Many appreciate the convenience of the service, including easy ordering, quick and reliable delivery, and the overall value for money. However, some people mentioned issues with delivery, including damaged packaging, incomplete orders, or problems with the courier service. A few other people also felt that the refillable hand soap did not last as long as commercial alternatives.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting that items like toilet... See more

Quality

People report positive experiences with quality, consistently praising the high quality of products like... See more

Delivery service

Consumers find delivery service to be positive, often praising the speed and efficiency of deliveries, with... See more

Order

Reviewers mention positive feedback about order, highlighting that it is easy to order and the process is... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was constantly cleaning my bathroom surfaces because the dust build-up was daily! Since using Tiboo, bathroom surfaces are now cleaned weekly - there is NO dust from their toilet paper and it makes... See more

Rated 5 out of 5 stars

We ordered the sugarcane toilet paper and it's an excellent product. Having tried competitors product the quality of this toilet paper seems to be the best in our opinion. It was easy to order and arr... See more

Rated 5 out of 5 stars

So far I’m impressed with the products eg foaming hand wash thick and cleans well. There was a slight problem with my initial order which was rectified quickly and efficiently - great customer servi... See more

Rated 5 out of 5 stars

The company seems great. I like the products :the foaming handwash refills are convenient and good to use. The bamboo toilet rolls are beautifully presented (you can reuse the outers as wrapping pape... See more


Company details

  1. Cleaning Products Supplier
  2. Hygiene Articles Wholesaler
  3. Toiletries Store

Written by the company

Tiboo is an eco-friendly online store specialising in zero waste products for everyday life. Every day we witness the increasing effects of global warming. Deforestation is a massive contributor. With trees being harvested for such things as toilet paper, the knock-on effect is alarmingly clear. Tiboo is set to change that. In our time, use of toilet paper around the world has increased significantly and it’s part of our society today. Tiboo doesn’t use paper pulp from trees, we use pure bamboo instead which is one of the world’s fastest growing plants regrowing fully within two years. Bamboo toilet tissue is luxurious, anti-bacterial, naturally hypoallergenic and fantastic for your skin. So you can be eco-friendly without compromising on quality. Our range has quickly grown to include an entire range of sustainable cleaning products. Our products are designed for use in the home as well as for businesses who care about their green credentials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

561 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(561)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products, even better customer service

I ordered a few bamboo cleaning items and they are very good and they feel much better then plastic alternatives. I was accidentally sent 2 of the same item instead of 1 of the items I ordered, they sent out the item that was missed and it was delivered within 2 days with no extra charge which is brilliant customer service. I will definitely order again.

2 January 2026
Rated 5 out of 5 stars

Tiboo products are great…

Tiboo products are great for the planet, great quality and great value. Thanks Tiboo.co.uk for win win sustainable shopping!
We ordered 100% Bamboo toilet rolls and Bamboo kitchen cloths.

16 December 2025
Rated 5 out of 5 stars

Great toilet rolls- highly recommend

Great toilet rolls. Really fast delivery. Soft toilet paper and lovely bright white (can't help it I don't like the look of unbleached recycled type). And they look great individually wrapped, in the toilet both at home and at work.

20 November 2025
Rated 1 out of 5 stars

Goods not received

Goods not received although alledgly delivery driver left a card, which we’ve not found!! Still waiting on goods

24 November 2025
Tiboo logo

Reply from Tiboo

Hi Tracy, we emailed you to apologise and advise that we will send a replacement out straight away, which we have done. On that basis our service should be considered excellent and not bad? We rely on DPD and sometimes it does go wrong. Deliveries are totally out of our control, perhaps you can leave this sort of feedback on their review site instead of ours?

Rated 3 out of 5 stars

Poor packaging for delivery. Items damaged.

I like their logo roll, washing tabs and laundry detergent sheets. What I don't like is the way any extra items are packaged. They are just thrown in a plastic bag and they were smashed up on arrival. Not happy.

25 November 2025
Unprompted review
Tiboo logo

Reply from Tiboo

Hi Susan, we don't throw them in a bag, we place them in the bag which is 100% recycled from waste and is 100% waterproof. Smashed up on arrival of course is not acceptable and I am really very sorry that this happened, but please reach out to us to address this in the first place to iron out things for you. We can't control the courier but we can help solve the problem, please let us know if anything was damaged or needs replacing.

Rated 2 out of 5 stars

First time purchasing

First time purchasing, package delivered open and very bashed and no instructions as to how to use the product, I did however turn to you tube but thought first impressions not great

13 November 2025
Tiboo logo

Reply from Tiboo

Hi Michelle, full instructions are on the website in the product description and I can only apologise that the box was bashed up, it left us in perfect order and something obviously happened on the very long trip from Cornwall to you with the courier.

Rated 5 out of 5 stars

Never thought I would be reviewing…

Never thought I would be reviewing toilet paper but here goes! I never have to load my trolley any more with huge packs of toilet rolls that seem to run out within a week. Tiboo rolls are deleivered to my door every five months! They are BIG and last longer than supermarket rolls, the paper is soft but also strong. The packs of four (not wastefully individually wrapped) and are easily stored neatly on top of a cupboard.

12 November 2025
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery , next day ! Haven’t used loo rolls yet so cannot comment but hopefully all good , no more carrying large packs of loo rolls home from shopping !

12 November 2025
Rated 5 out of 5 stars

Second order- really happy

This is my second order so going to prove that we are really happy with Tiboo. the quality of the paper is great and it's really soft. Delivery is ultra quick and we are really happy with the price point and being a British, ethical brand

7 November 2025

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