Absolutely exceptional quality herbs. This supplier is truly special. I cannot stress enough the quality and freshness of the herbs I have received. Easy to browse the website and make an order, which... See more
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Review summary
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Reviews shaping this summary
One of the tinctures was not in stock. I was notified by email after restock, and that was helpful. I needed an additional tincture after placing the order, and the staff allowed me to amend it on the... See more
Company replied
Brilliant as always! I’ve been buying from HA for over 20 years! Never any problems. Staff are wonderful, easy to contact and knowledgeable. Deliveries are always quick and reliable. Products are hig... See more
From the start have had a wonderful experience with Herbal Apothecary, customer service was excellent and swift and the products purchased seem to be of the finest quality. Very clean and obviously we... See more
Company details
Written by the company
We supply one of the largest ranges of herbal products in the UK, including tinctures, fluid extracts, capsules, organic & biodynamic products, whole, cut, and powdered herbs to practitioners, and other businesses. Part of Nature's Laboratory, along with Sweet Cecily's and BeeVital. A family business wholly committed to the principles of natural medicine and to serving the user. We also have retail product ranges such as teas, and creams. We also provide Product development services, contract manufacturing services, Chromatographic Analytical services, and Regulatory Services. We are ISO9001:2015, Biodynamic Organic, HerbMark Certified Manufacturer.
Contact info
3b Enterprise Way, YO22 4NH, Whitby, United Kingdom
- 01947 602346
- info@herbalapothecaryuk.com
- herbalapothecaryuk.com
4.6
Excellent
521 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
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Amazing herbal tonics delivered with…
Amazing herbal tonics delivered with care and speed.
14 May 2026
I needed some items urgently and…
I needed some items urgently and received then the very next working day. Thank you so much for your efforts.
11 May 2026
I tried ringing your office for advice…
I tried ringing your office for advice several times prior to buying, but no answer. I left a message but still no answer. I just wanted to check the sell by dates.
Eventually I went ahead and ordered anyway.
5 May 2026
I have waited a week for my parcel to…
I have waited a week for my parcel to arrive and that caused a delay in my patients treatment.
5 May 2026
Reply from Herbal Apothecary
Hi Diane,
Thank you for your kind words.
Reply from Herbal Apothecary
Thank you for the lovely review, we appreciate the support.
Great service
Great service, comms and products, reasonable prices too. Highly recommend.
20 April 2026
Reply from Herbal Apothecary
Thank you for this lovely review.
Very helpful and responsive company…
Very helpful and responsive company with a great range of high quality herbal products at competitive prices. Delivery is usually fast. Rarely any problems but once when there was an issue with a slow delivery, I let them know and they put it right straight away.
9 April 2026
Reply from Herbal Apothecary
Thank you so much for your kind words Lorraine. We look forward to hearing from you soon.
I have always trusted Herbal Apothecary…
I have always trusted Herbal Apothecary and their products. Just finding many Tinctures hard to get now. tried a few recently but not available.
15 April 2026
Reply from Herbal Apothecary
Thank you for the kind words. It is getting increasingly harder to source certain herbs from our trustworthy suppliers so we do apologies for any inconvenience caused.
Great
Herbal Apothecary are great. They have the best trade prices I've seen, the quality of the tinctures is high and usually fast shipping.
2 April 2026
Reply from Herbal Apothecary
Thank you for your kind words. We appreciate your review.
Once again your appalling courier (DHL)…
Once again your appalling courier (DHL) has messed me about. On several previous occasions they have left a delivery of your products (worth several 100 pounds) on my doorstep without ringing/knocking. This time they have delayed the delivery date twice. I love your products, but am seriously considering refraining form ordering from you again because of the gross incompetence of your chosen courier.
14 April 2026
Reply from Herbal Apothecary
Hi Ned,
We are so sorry that you keep having trouble with the courier DHL.
As said on the phone, we can happily change your courier to Royal Mail if you would prefer. Just make sure to ring us before placing an order so we can adjust your courier price. It would be a shame to loose such a valued customer.
Reply from Herbal Apothecary
Thank you for the kind words.
Super quality and very responsive
This is my second time purchasing from Herbal Apothecary and once again I’m very impressed. They were very responsive on queries prior to my ordering and quick to get back on deliver and tracking queries. The herbs are super quality and great value. My only issue is the cost of shipping to Ireland but that’s my problem and not theirs!
31 March 2026
Unprompted review
Reply from Herbal Apothecary
Hi Louise,
Thank you so much for your kind words.
We are sad we have to charge a standing rate to ship to Ireland also.
Thank you for sticking by us.
Reply from Herbal Apothecary
Thank you for the lovely review.
Always fantastic service with…
Always fantastic service with exceptional high quality products,
24 February 2026
Reply from Herbal Apothecary
Thank you for your kind words.
Reply from Herbal Apothecary
We really appreciate your positive review.
Beautiful quality and great service
Beautiful quality and great service - thank you!
11 February 2026
Reply from Herbal Apothecary
Thank you for your review. It means the world to us when people send feedback.
Quality Products, Fast Delivery, Excellent Support
I just wanted to share how impressed I’ve been with your service.
Your herbs are consistently excellent quality, deliveries arrive quickly, and any queries I’ve had have been answered fully and promptly. It’s really reassuring to work with a supplier who is both reliable and knowledgeable. Thank you for the great service you provide.
16 February 2026
Reply from Herbal Apothecary
Thank you for this lovely review. We love to hear feedback.
Reply from Herbal Apothecary
We are glad you like our mouth care products. We have plenty of other ranges in our propolis also. Please feel free to brows our website.
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