Thriva Reviews 3,072

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and painlessness of the blood collection device, finding it a significant improvement over traditional methods. The service is frequently highlighted for its efficiency, with many appreciating the quick turnaround times for results and detailed, easy-to-understand doctor's reports. The accompanying app is also noted for its user-friendliness and ability to monitor results effectively, providing valuable health insights. However, some people were dissatisfied with the blood taking equipment, reporting that the auto-draw device occasionally failed to collect enough sample or stopped working. A few other people also felt that communication response times were poor, especially when needing a replacement kit or accessing results.

What people talk about most

User experience

Reviewers express high satisfaction with the user experience, particularly highlighting the ease and... See more

Service

Consumers find service to be positive, with many reviewers describing it as "fantastic," "fabulous," and... See more

Product

Users describe positive interactions with the product, particularly praising the autodraw device for being... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the speed of test... See more

Quality

Clients share positive opinions on quality, particularly regarding the ease and painlessness of the blood... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've tried other blood tests and this has by far been the easiest to take. I experienced no pain (vs previous tests when I had to prick my finger) and was completed much faster than expected. Te... See more

Rated 5 out of 5 stars

Great app to track everything which also allows you to manually enter old results from other providers such as the NHS. I selected several tests and received the blood kit within a couple of days.... See more

Rated 5 out of 5 stars

Fabulous service from Thriva. Received my blood test results the following day after posting. Very helpful guidance from the Doctor who reviewed the results. Also I have a fear on needles and the tass... See more

Rated 5 out of 5 stars

The app is easy to use and to monitor your results. It’s quick and easy to obtain and send the blood test, plenty of instuctions about what can affect your tests and when to stop the supplement (shoul... See more


Company details

  1. Home Health Care Service

Written by the company

Thriva empowers you to take control of your health. Helping you to feel your best today and spend more years in good health. With personalised home blood tests, doctor-reviewed results in as little as 48 hours, and evidence-based advice, we'll help you feel your best today and long into the future.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy way to monitor health, straight forward process. Prompt results with supporting report.

I’ve been using THRIVA to monitor aspects of my health for a while now. The auto draw device is a great improvement on the usual finger prick collection.
Collection process is straightforward and pre-printed labels make the packing and posting of the sample easy.
Results are prompt and supportive report from dr helps give context to individual results.
Good to have control of the selection package to swap tests and option to pause the renewal.

18 March 2026
Rated 2 out of 5 stars

The auto draw device failed

The auto draw device failed to fill the second sample tube. I returned the one filled sample tube so Thriva refused to send me another test kit, only offering a refund on the failed HbA1c test, despite me asking for another kit. Without the results of this test I am unable to fully reconcile some of the other test results.
I did not get what I paid for & speaking to others that have had the same problem with the auto draw this seems to be an issue, your blood clots and the draw stops after around 10 mins, this means you can't supply the second sample.
I will not be using them again.

17 March 2026
Unprompted review
Thriva logo

Reply from Thriva

Hi Barnaby,

Thank you for taking the time to share your experience, and we're sorry to hear the auto-draw device didn't work as expected for your second sample tube. We completely understand how frustrating this must have been, especially when it affected your ability to interpret your other results.

We're glad we were able to resolve this for you, and we hope the replacement kit arrives quickly so you can get your HbA1c result without any further hassle. We've also got your subscription back up and running for your follow-up test in 6 months.

Your feedback about the auto-draw device is really valuable, and we have passed it on to the relevant team. We hope your next experience with us is a much smoother one.

Please don't hesitate to reach out to the team at hello@thriva.co if there's anything else we can help with.

Best,
Thriva

Rated 5 out of 5 stars

The best when it comes to blood test at home

When it comes to blood test at home, I don’t think there is anyone better than Thriva! The device they use to draw blood is simply amazing and easy to use and pain less. On top of the reporting, postage and basically the time it takes for the whole process is really quick like results within 4-5 working days from sample collection box shipped to you.

8 March 2026
Rated 5 out of 5 stars

Brilliant for people like me!

I’ve been having dizziness and palpitations but the doctor wants loads of bloods and I’m pretty sure it’s an iron deficiency. I even went to A&E and first thing was bloods so I walked out. I’m trying this first and if I can’t find a cause myself then I will have to go down the route of bloods from the doctor but I think I’m going to have to feel a whole lot worse before I’m brave enough! The tube filed in minutes. A tip is to really press the button hard.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I've been using Thriva on and off since 2016.
Always been very impressed with there service.
My latest test March 26, had a couple of instances to get in touch with their support. Couldn't have wished for a better experience.
Highly recommended!

21 March 2026
Rated 5 out of 5 stars

Blood tests

Process is simple and results are quick. I really like the summary from the doctor about next steps, things I need to do to improve my health.

16 March 2026
Rated 5 out of 5 stars

Surprisingly forgiving re: something that was not their problem.

I bought a test kit for well over £100, and almost immediately had a personal issue meaning I needed to ask for a refund. The team at Thriva would have been within their rights to say no to me, because my refund was not for any fault in their business - it was on me. I received a lovely supportive email back from Holly to say, we can definitely do that, less £15 for the costs of the kit itself (which had arrived quite fast), if I could supply my postcode, etc, just to be sure they had the right account. I then forgot to reply for 6 weeks. Again, that’s entirely on me. I sent an email this morning apologising and offering the information, got one back not an hour later, and Thriva are honouring the refund. They didn’t have to be that decent with me, the issue is all from my side - but they were, and I feel it’s only fair to give them their credit where it’s due.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sent 3 tests away on Monday at 3.45pm and had one of their results back 25 hours later! Drawing the blood can be hit or miss but perseverance is the key. Always an excellent service. Great communication. Easy to understand results. Can highly recommend.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Quick, efficient service. Good feedback report and detailed analysis of result findings.

11 March 2026
Rated 1 out of 5 stars

I wanted to order several tests to do a…

I wanted to order several tests to do a comprehensive health check.. There was so much faffing around trying to figure out what I could order within the restraints of the sample bottles. I specifically chose Thriva because of the reviews and the autodraw device. Going to get blood drawn simply isn't convenient for me and I don't want to have someone come to my house either. The website was so difficult to use, I had to order each test separately instead of being able to add them all to the basket at once. I even had to Google some of the tests to find the Thriva page with them listed, it's like none of it is linked together, deliberately. Secondly, when you want to order multiple tests at once, you can't do it, you have to mess about doing a 'subscription', then pause it, then change all the tests and then re-start the subscription, then cancel it. Total mess around. Again, I think this is deliberately to confuse people and trick them into keeping a subscription they don't want. Then once you have managed to do that, there is no place on the website which shows easily what tests were part of each subscription and what the results were. It's such a pain, and very expensive..I wanted to do this as perhaps a 6 month or 12 month thing, but I'm reconsidering now!

7 March 2026
Thriva logo

Reply from Thriva

Hi there,

Thank you for taking the time to leave this review, and for reaching out to our support team too. We're really glad we had the chance to speak with you directly and address some of your questions.

We completely understand the frustration around the ordering experience, your feedback has been shared with our product team for consideration in future updates to our website and ordering experience.

In terms of repeating your tests in 6-12 months, you can resume your subscription at any time and set the frequency to your preference.

We hope the guidance we provided is helpful as you work through your tests, and we'd love for this to become the regular health routine you were hoping for. Please don't hesitate to get back in touch if anything else comes up - we're always happy to help.

Best,
Thriva

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look