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The Trade Centre Wales Reviews 

17,629
•
TrustScore 4.5 out of 5

4.7

Car Dealer•3 Locations
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Review summary

Created with AI, based on recent reviews

Considering 3,410 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful sales team for providing a relaxed environment and guiding them seamlessly through every step of buying a vehicle. Many people highlight the professional support received during finance and paperwork finalization, making the entire purchasing journey completely straightforward and pleasant. Some reviewers were not happy with the aftercare service, reporting unexpected mechanical faults and warning lights shortly after taking the car home. Consumers also noted frustrating difficulties when attempting to contact support teams, mentioning unreturned phone calls and ongoing unresolved problems with their purchased vehicles.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful and professional attitude throughout... See more

Service

Users describe positive interactions with service, highlighting helpful and friendly staff members who make... See more

User experience

Customers consistently note positive experiences with user experience, highlighting hassle-free, efficient,... See more

Customer service

Clients share positive opinions on customer service, highlighting that the sales team is very helpful and... See more

Product

Consumers find product experiences to be mixed, as opinions vary widely regarding vehicle quality. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So, so helpful from start to finish. No pressure when viewing, just left you alone to look at all cars, but were right there if you needed them. When purchased they helped with absolutely everything f... See more

Rated 5 out of 5 stars

Great customer service from start to finish, Steve the sales man was very helpful and answered all our Questions and Meg and Jack were also very helpful in finalising the sale. So overall a great expe... See more

Rated 5 out of 5 stars

Matthew was fantastic throughout the process and his service was sublime. There were delays and minor issues, but nothing ever seemed like too much trouble and he was able to work through it fantastic... See more

Rated 5 out of 5 stars

I can’t fault the experience from beginning with Kieran and finishing with the fab Libby. I am over the moon with my web special car 🙂. Amazing team at trade centre wales Abercynon.

Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

The Trade Centre Group Plc is one of the UK’s largest independent used car retailers, we are known for our high-volume of car sales and our strong family-owned roots. Trade Centre Group sell over 35,000 used cars every year and we focus on offering customers a wide variety of quality used cars, outstanding value, exceptional service along with the convenience to drive your car away the same day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,629)

3,357 reviews in the last 12 months

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Rated 3 out of 5 stars

The team were fantastic

The team were fantastic, Ashley, Ben and Jake were all very friendly, informative and professional, however the lack of A/C in the building made it extremely warm and uncomfortable, making the process very tiresome.

12 August 2026
Rated 1 out of 5 stars

Very bizarre

Very bizarre
Went there and found sales staff pushy.
Walked away.
Can’t believe they have such a high rating on Trustpilot when all I hear is negative reviews!!!
In the end purchased a Golf from Motorpoint who.
A) offered more for the car than their guide price on internet.
B) had a very competitively priced car that I couldn’t find any cheaper on Autotrader for same spec mileage etc.
GO TO MOTORPOINT ALL DAY LONG.
FAR MORE REPUTABLE COMPANY.

31 July 2026
Unprompted review

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