We have done lots of research around the costs and benefits of various GI options and found Source to offer one of the most competitive options. Sharon has spent time with me to show me the system, w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had a great experience with Source, and Roy and Reece in particular are brilliant to deal with. They’re both friendly, helpful and always quick to come back to me when I need anything. Nothing ev... See more
Company replied
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy. The person I dealt with, Andy Kinnear, offered some truly excel... See more
Company replied
Have used Source for nearly 20 years for my house and contents insurance and they are excellent, easy to contact and always able to assist, for example I spoke with Ryan this morning and he was able t... See more
Company replied
Company details
- Insurance Broker
- Home Insurance Agency
- Insurance Agency
- Insurance Company
- Landlord Insurance Company
- Price Comparison Site
About Source Insurance
Written by the company
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Written by the company
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Contact info
Global Reach, CF11 0SN, Cardiff, United Kingdom
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helen was super helpful and friendly…
Helen was super helpful and friendly over the phone and was able to resolve the issue of adding my partner to my policy very quickly. Thank you again ☺️
7 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Rebecca,
Thank you so much for taking the time to leave this brilliant review.
I am so pleased that Helen was able to action your request so quickly and efficiently. I will certainly pass on your lovely feedback to Helen, as it will mean a lot to her.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Easy cancellation and pleasant to deal with.
The operator made it so easy to cancel my policy after my house sale. What a pleasant helpful lady. If only all customer service was like this.
2 April 2026
Unprompted review
Reply from Source Insurance
Good morning, Lee.
Thank you for taking the time to leave us such a great review. We're pleased you were able to cancel your policy easily following your house sale. If you need us in the future following your move, please don't hesitate to get in touch.
Hope you had a great Easter weekend.
Owen, Marketing Executive.
Reply from Source Insurance
Good morning, Mark.
Thank you for taking the time to leave us such a brilliant review. It means a lot to us as a team.
Have a great long weekend.
Owen, Marketing Executive.
Easy, swift and no pressure
The live chat was easy and my issue was sorted swiftly and with no pressure. A really positive experience,
31 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Alexandra.
Thank you for leaving us such a stellar review. We're pleased your recent Live Chat experience found the solution to your issue quickly and smoothly.
Kindest regards,
Owen, Marketing Executive.
Reply from Source Insurance
Good afternoon, Kaloyan.
Thank you for the kind five-star review! It goes a long way and means a lot to the team.
Kindest regards,
Owen, Marketing Executive.
Ryan was extremely helpful and made the…
Ryan was extremely helpful and made the whole process very quick and easy!
30 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Chris.
Thank you for taking the time to leave us a fantastic review. We're happy Ryan was able to simplify the whole process for you. I'll make sure he receives your kind feedback.
Kindest regards,
Owen, Marketing Executive.
Used the online chat
Used the online chat, Tom was responsive and solved everything within 10 minutes
30 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Kevin.
Thank you for taking the time to leave us a brilliant review about your recent Live Chat experience with Tom. We're pleased he solved everything for you in quick time.
Kindest regards,
Owen, Marketing Executive.
Reply from Source Insurance
Good afternoon, Maria.
Thank you for leaving us a wonderful review. We're pleased you found your ideal outcome quickly.
Kindest regards,
Owen, Marketing Executive.
Ryan was great
Ryan was very patient and helpful. He was clear and set things out so I could understand many thanks
30 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Janie.
Thank you for taking the time to leave us this fantastic review about your recent experience with Ryan. I'll ensure your feedback is passed on to him and the rest of the team.
Kindest regards,
Owen, Marketing Executive.
The advisor was very good
27 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, George,
Thank you so much for taking the time to leave such a great review. I’m really pleased to hear that Andy was able to answer your query and that you were happy with the service you received.
I’ll be sure to pass your kind feedback on to him - it will mean a lot.
Thanks again for sharing your experience with us, and I hope you have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
The online chat service is very useful…
The online chat service is very useful and helpful, my issue was resolved quickly. Thank you.
27 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Arsenio,
Thank you for taking time to leave this great review.
I am so pleased to hear that Helene was able to provide such quick and efficient service for you. I will be sure to pass on your feedback to her, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Super Sharon Lonsdale
Super Sharon Lonsdale
I am new to GI and Sharon giving up her time to explain how the portal works or directing me to CPD resources was extremely helpful!
Highly recommend Sharon for her expertise, experience and lovely personality!
26 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Leon,
Thanks for taking the time to leave us this fantastic review.
It’s great to hear that Sharon was able to support you as you got started in GI and help guide you through the portal and CPD resources.
I’ll be sure to pass your lovely comments on to her - she’ll be delighted to hear them.
Wishing you all the best on your journey, and please don’t hesitate to reach out if you need any further support.
Thanks again for sharing your experience with us. Have a great weekend.
Kind regards,
Mark Phillips
Head of Customer Experience
Andy Kinnear is very professional with…
Andy Kinnear is very professional with effective communication skills
26 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Ikechukwu,
Thank you for taking time to leave this great review.
It’s great to know that Andy was able to assist you efficiently and provide the information you needed effectively. I will make sure I pass your lovely feedback on to him.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Tom is friendly and efficient
Tom is friendly and efficient , clear with answers and has no problems repeating questions that we didn’t understand first time being asked.
25 March 2026
Unprompted review
Reply from Source Insurance
Good morning, Matt,
Thank you for taking time to leave this great review.
I am so pleased to hear that Tom was able to provide such quick and efficient service for you on Wednesday. I will be sure to pass on your feedback to him, as I know it will mean a lot.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Fantastic support and very efficient…
Fantastic support and very efficient customer service. What I thought was a complex issue was dealt with instantly. Thank you so much!
24 March 2026
Unprompted review
Reply from Source Insurance
Good morning.
Thank you for leaving us a fantastic review. We're pleased you found your experience to be efficient and productive.
Have a great day!
Owen, Marketing Executive.
Excellent Customer Servive
Ryan was very helpful and sorted my request out quickly and seamlessly.
20 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Katy.
Thank you for leaving us such a kind review about your recent experience with Ryan. We're pleased he sorted your request efficiently and without hassle.
Have a lovely weekend.
Owen, Marketing Executive.
Quick, easy service
It did take over 6 minutes to get through to an adviser, but once I was connected the process of changing details and information given, was quick, easy and the adviser was knowledgeable.
19 March 2026
Unprompted review
Reply from Source Insurance
Good afternoon, Ann,
Thank you for taking the time to leave this review.
I’m sorry to hear that it took a little longer than expected to get through to one of our advisers, but I’m really pleased that once connected, you found the service quick, easy, and helpful.
It’s great to know that Ryan was able to assist you efficiently and provide the information you needed. Your feedback is appreciated, and we’ll take your comments on board.
Thanks again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
super fast and got to issue quickly
18 March 2026
Unprompted review
Reply from Source Insurance
Good morning, Andy.
Thank you for leaving us such a nice review. We're pleased you found the answers you were looking for promptly.
Kindest regards,
Owen, Marketing Executive.
Really quick and professional service …
Really quick and professional service very impressed
17 March 2026
Unprompted review
Reply from Source Insurance
Good morning, Sara.
Thank you for leaving us such a wonderful review. We're pleased you found your experience quick and professional.
Kindest regards,
Owen, Marketing Executive.
Chat option
using the chat option I was able to sirt the problem out really quickly
16 March 2026
Unprompted review
Reply from Source Insurance
Good morning.
Thank you for leaving us a five-star review. We're pleased you were able to solve your problem using our LiveChat feature.
Have a nice day,
Owen, Marketing Executive.
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