Yolanda had a great telephone manner. Very clear speaking manner and explained the policy etc such that the whole process of getting a quote was very smooth and we arrived at a satisfactory price to... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent service and value The person who handles my calls, Yolande, was very clear in guiding me through the process. As this was my first time buying this type of policy, cacant property, she en... See more
Company replied
I cannot commend Hartley from CETA enough on his outstanding customer service and duty of care. I had a few issues setting up a new policy and when Hartley took over he went over and above to resolve... See more
Company replied
Yolanda was a wonderful representative for the company based on my experience. She listened, gave thoughtful advice, and didn't rush the call. Quite the opposite. Took time to take me step by step th... See more
Company replied
Company details
Written by the company
From boats, beach huts, caravans, landlord insurance to thatched properties and houses on flood plains, we’re here to say yes to your unique requirements.
Contact info
22-24 Cromwell Park, OX75SR, Chipping Norton, United Kingdom
- 01608 647601
- insurance@ceta.co.uk
- ceta.co.uk
4.5
Excellent
3K reviews
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Easy to use website
17 April 2026
Reply from CETA Insurance
We're happy our website is easy for you to use. We appreciate your feedback and time.
great and fast
16 January 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Reply from CETA Insurance
We appreciate your feedback; we are glad the site is easy to use for you.
Able to apply and purchase online
16 April 2026
Reply from CETA Insurance
We're happy to hear that you were able to apply and purchase online. Thank you for your feedback.
Good knowledge
Good knowledge, good service, good value. Innocent was very friendly
15 April 2026
Unprompted review
Reply from CETA Insurance
We're happy you received good knowledge, service, and value. We appreciate your positive feedback and that you found our team member friendly!
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Helpful call handler who answered any…
Helpful call handler who answered any questions that I had
15 April 2026
Unprompted review
Reply from CETA Insurance
We're happy to hear that our call handler was helpful and answered your questions! We appreciate you sharing your positive experience.
Absolutely fantastic service
Absolutely fantastic service. So professional.
15 April 2026
Unprompted review
Reply from CETA Insurance
We're happy to hear that you had such a fantastic experience with our professional service. Thank you for your positive feedback!
Reply from CETA Insurance
We're happy to hear that our website was easy to use and that our coverage met your needs. Thank you for your positive feedback!
Reply from CETA Insurance
We're happy our instructions were clear and easy to follow. Thank you for your feedback; we appreciate it.
Simple to use
15 April 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
Failed to get renewal notification
Failed to get renewal notification. Was told it was sent, but search of my email history found no evidence of it. Consequently my insurance cover expired without me realising. Messages sent 2 days before expiry went to junk which I only check occasionally.
I was an angry customer when I phoned up, but the operative who helped me, called Innocent, did a very good job of sorting out my anger in resolving the issue and, with some help from his supervisor, got me insured again without loss of no claims discount. I should point out that my anger did not involve any shouting or abuse!!!!!! I was just very cross.
14 April 2026
Unprompted review
Reply from CETA Insurance
We appreciate your feedback and regret you didn't receive your renewal notification, leading to an expired policy. We're glad the representative and their supervisor were able to resolve the issue and reinstate your coverage without losing your no-claims discount. We'll review our notification process to prevent this from happening again.
Bashnee was very good
Bashnee was very good, polite and sorted my address change out very professionally.
14 April 2026
Unprompted review
Reply from CETA Insurance
We're happy to hear that the address change was handled professionally and that you had a positive experience. Thank you for your feedback and time.
Good service and a result
Cancellation of policy dealt with competently and efficiently
10 April 2026
Unprompted review
Reply from CETA Insurance
We're happy to hear that your policy cancellation was handled competently and efficiently. Thank you for your positive feedback and time.
A very competitive price
A very competitive price, supported by a fast and efficient process to enable the insurance quote.
14 April 2026
Reply from CETA Insurance
We're happy to hear that you found our price competitive and the process fast and efficient. Thank you for sharing your positive experience with us!
Excellent customer service
After having a problem trying to renew my policy online I spoke to Brazo, one of the customer service team. Brazo was extremely helpful, patient and polite and managed to sort it all out for me.
14 April 2026
Unprompted review
Reply from CETA Insurance
We're happy to hear that our customer service team member was helpful, patient, and polite in resolving your policy renewal issue. We appreciate you taking the time to share your positive experience.
Price was the major factor
Price was the major factor, the service regarding access to customer zone could have been better but that was not down to Brazo.
10 April 2026
Unprompted review
Reply from CETA Insurance
We appreciate your feedback and are glad the price met your needs. We're sorry the customer zone access wasn't ideal and will look into this to improve our service.
Good service
14 April 2026
Reply from CETA Insurance
Many thanks for taking the time to leave us this review
it was cheap for what I felt it…
it was cheap for what I felt it covered! Some of the questions felt intentionally wordy and confusing which seemed underhanded.
13 April 2026
Reply from CETA Insurance
We're glad it felt affordable. We'll review the questions; thanks for pointing out the confusing wording. We appreciate your feedback and will use it to improve.
Reply from CETA Insurance
We're happy to hear that our online service was good and easy for you. Thank you for your positive feedback!
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