I've just received my first delivery from Savannah. Order No. 13636198334845. I'm delighted that my 10 bottles of Mrs Balls were so well packed that there's no breakages. My creamed sweetcorn tins... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No great experience tbh was to be a drunk with my SA friend going home but delivery was several days Kate and no great communication. Just it running late ...wow thanks
Very good quality of Boerewors sausages second to none in the UK. Buying from Savana for years and quality remains the same. Customer service is highly respected. Good delivery service. So go ahead... See more
i am very happy with my experience with Savanna, I was able to treat my son to a few gem squash , his favourite veg. I missed the season last year and they sell out fast. I have one request, when an... See more
Company details
- Grocery Store
- also in
- Fresh Food Market
- Gourmet Grocery Store
- Meat Products Supplier
- South African Restaurant
- Wine Store
Written by the company
The Savanna, Award-Winning South African Food in the UK. Discover authentic, award-winning biltong and droewors, freshly made at our Wimbledon butchery using traditional South African recipes. Explore our wide selection of South African groceries, craft beers, and fine wines, all imported directly from South Africa. With stores across London and a nationwide online shop, The Savanna brings the taste of home to South Africans in the UK, and introduces new fans to the best of South African flavour. Shop online or find your nearest store at www.thesavanna.co.uk
Contact info
55-59 Weir Road, SW19 8UG, Wimbledon , United Kingdom
- 0208 549 6000
- media@thesavanna.co.uk
- thesavanna.co.uk
4.2
Great
584 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Delicious " pink sparkly"
Delicious " pink sparkly", delivered on time and well packaged.
25 March 2026
Spoil yourself - you WON’T regret it …!
We savour our Savanna spoils … delicious food & treats that bring back so many nostalgic “old SA home memories”.
1 April 2026
Unprompted review
Too dry
Too dry, this pre-cut stuff is a massive quality killer for Savanna, i buy alot for convenience round London but the quality is below par due to pre cutting and it always being too dry, good membership scheme variety and lovely staff member though
25 March 2026
Unprompted review
Reply from The Savanna
Hallo Dominic
Thank you for your honest feedback.
We’re really sorry to hear that the pre-cut products have not met your expectations. We completely understand how important freshness and quality are, and we appreciate you bringing this to our attention. Your comments have been shared with our team so we can review our processes and improve where needed.
We’re glad to hear you’ve had a positive experience with our team and membership offering, that truly means a lot to us.
If you’re open to it, please feel free to reach out to us directly at media@thesavanna.co.uk
so we can look into this further and make things right for you.
Kind regards,
The Savanna Team
Great service, great products
Parcel came on good time, excellently wrapped.. everything there and the biltong and droewors fantastic ..so much so I sent my brother a parcel for his 50th birthday. Well done Savanna.
20 March 2026
Unprompted review
Placed order on 5th March and still not…
Placed order on 5th March and still not received it. Emailed them with reply from courier advising that they have lost the parcel. I have emailed a couple of times to this company and no reply. No products no refund. Not a very good experience and won’t be buying from here again.
23 March 2026
Unprompted review
Reply from The Savanna
Hello Brenda,
Thank you for your feedback.
We’re sorry to hear about your experience and understand your frustration.
Unfortunately, the order number provided does not match our system. Could we kindly ask you to email us at media@thesavanna.co.uk so we can investigate this matter further?
We would really like the opportunity to resolve this for you as quickly as possible.
Kind regards,
The Savanna Team
Everything tastes amazing and the service is excellent.
Everything tastes amazing and the service is excellent. Just returned from a wonderful holiday in Ballito. Highly recommend trying the "Red Cappuccino" Rooibos Tea!
19 March 2026
Unprompted review
Spam Spam
Spam Spam
Suddenly started receiving emails out of the blue from this spamming agent.
19 March 2026
Unprompted review
Reply from The Savanna
Hallo Yuki
Thank you for your feedback.
If you have received marketing emails from us, it means your email address was subscribed to our newsletter at some point.
We have now removed your details from our mailing list, and you will not receive any further emails from us.
Kind regards,
The Savanna Team
Amazing
Everything is yummy and fantastic service. Just come back from a fabulous holiday in Ballito. Would you ever get "Red Cappuccino" the Rooibos Tea
18 March 2026
Unprompted review
Superb quality *****
Super disappointed with the pork rashers as they had been frozen and had a weird brownish colour. The rumpsteak was full of grizzly bits absolutely awful. The due date on all meat products were only a few days. I will never order anything again, there are far better options around. It was an expensive lessen learned. DHL delivery was delayed 24 hrs. I had to throw away the pork rashers. Poor customer service. Never again.
Edit: from 1 star to 5
Reply to Savanna.
Wow that was a different quality of the meat that arrived today. Steak is looking absolutely fantastic, I cant wait to try it. Also the due date much better.
Thank you from my heart.
I will be back for more. Great customer service.
12 March 2026
Unprompted review
Reply from The Savanna
Hello Ulrika,
Thank you for your feedback.
We apologize for the experience you’ve described, as this is certainly not the standard of product or service we aim to provide. We take comments regarding both product quality and delivery very seriously and appreciate you bringing this to our attention.
We have sent you an email so we can address the matter with you directly and work towards resolving the issue.
Kind regards,
The Savanna Team
The beer and brandy I ordered turned up…
The beer and brandy I ordered turned up fine but the boerswurs I ordered turned up moldy and a bottle of cider was opened and leaking. I suspected the worst (pardon the pun) when the delivery was delayed by two weeks and when it arrived the iceoacks for keeping the meat fresh had melted. A shame really.
23 February 2026
Reply from The Savanna
Hallo Joseph,
Thank you for your feedback, and we’re very sorry to hear about the condition your order arrived in.
Unfortunately, it appears that the delay in transit and the way DHL handled the parcel affected the contents, which is certainly not the experience we want for our customers.
Please have a look at your emails when you have a moment, as we have contacted you directly so that we can resolve this matter appropriately.
Kind regards,
Licille & The Savanna Team
Fabulous products
Fabulous products.....excellent service.......fast delivery ......very well packed.
23 February 2026
the best online biltong I have tasted
By far the best biltong I have tasted via an online purchase. Your delivery was super speedy and I look forward to my next shopping spree. I also don't often leave reviews, but I felt that you most certainly deserved a review and I was pleased to offer it.
23 February 2026
Definitely recommend! A taste of home for all South Africans!
I emailed them with a specific request after placing my order for a friend’s birthday. They were so attentive and did everything they could to help me! Wonderful customer service and great products! Highly recommend!
23 February 2026
Wonderful fresh goods
Wonderful fresh goods, biltong is out of this world and the staff are very friendly and polite. As a South African away from home- they certainly make it feel more homey up here in the UK.
25 June 2025
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