The RealReal - Greenwich Reviews 44

The clothes are in poor condition than they say it is and the dress was already altered and they didn’t mention it

I recently purchased what was advertised as a "late model" Burberry umbrella, but the item I received is in unacceptable condition. The finish is worn away, the handle is heavily nicked, and the fabric is tissue-thin with age. It is frankly shocking that The RealReal’s authentication and quality control teams accepted this item for sale.
To make matters worse, I’ve had a difficult time resolving this with customer service. I spoke with Farrah, who was pleasant but unable to assist with my specific need: a physical return label sent via mail, as my email has been hacked. I was told you have no way to send mail, which is confusing since you just mailed me the umbrella. While this was only a $100 purchase, I have spent thousands with you in the past. If this isn't resolved, I will be taking my business elsewhere.
Sincerely,
K.Dumais

It is an exciting site , every day a different inventory. Quite a good description of items and well priced.
Sometimes the description doesn’t match the item. At Salvatore Ferragamo shoes, the width should be listed to avoid unnecessary returns.

I buy a ring from the real real I love it . Very satisfying.

Its easy, fast and simple

The service at the Greenwich store was excellent!

The bag is beautiful

Ordering was easy. Item was sent to me quickly. Return was processed with no problem. Excellent customer service.

My Chanel bag was listed as being in “very good” condition; however, when I received it, I noticed significantly more disfigured and worn areas than were described or visible in the listing.

Because of this, I feel the item’s condition was misrepresented. If it had been advertised accurately, I would have chosen to purchase the same bag in better condition, even at a higher price. Instead, I feel misled and very disappointed with this purchase.

I understand the listing states no returns, but when an item’s condition is not accurately represented, that policy should not apply. I would appreciate a resolution, whether that is a return, exchange, or partial refund.

The Greenwich store reps were great to deal with and the item was in perfect condition! They even took the time to text me pictures!

Very knowledgeable staff and helpful for jewelry assessment.

Fabulous and efficient on all accords!

The people and the service at The Real Real is exceptional. Every time I visit the Greenwich store it is productive. The sales helps is friendly, polite and very reliable.

Do not use the real, real to sell your products.
I sold a brand new pair of Ferragamo oxfords and only earned $8!!!! They were quick to discount them and took a huge portion of the profit
First of all, it took months to receive my payment. I had to get the app, connect the real, real with my bank account and finally noted how much I earned. I will never try to sell via real, real again and plan on using Poshmark or eBay in the future.
I tried to add pictures but similar shoes are selling on Poshmark for $600

Customer service person was snippy when I was making a return.

Your service was great, but your service over the phone with your ladies, was outstanding!!!
Thank you!

Such great quality and fast delivery!!! My daughter loved the Polene bag that we gifted to her!!!

Very unhelpful. They waste your time and make no effort to actually make a difference in response to your complaints.

Real Real would not take back a purse that had a broken clasp. It was by The Row and very expensive. I finally sent it to the Row who acknowledged that the clasp was sold to me as unfixable. The Row kindly extended me a credit for the Real Real purchase price because they stand by their products. They acknowledge the purse should not have been sold to me and its condition.