The score would’ve been higher however I made a purchase then minutes later found something else that I wanted to add to the order. When I reached out to customer service, they said I am not able to a... See more
Company replied
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Review summary
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I make regular purchases, and there has been times where the transaction wasn't exactly smooth. Wrong item or size. However those have been rare. Usually I'm very pleased. And any issues are smoothly... See more
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The retail store in Dallas, made it very easy just to drop items off. I did not wanna mess around with mailing items. I’m a little concerned about a handbag that I sold. It had the tags on it and had... See more
Company replied
Skirt was listed as black but is actually a very dark brown. I like the skirt and will keep it but it was mislabeled. Also, delivery is a bit slow - took 10 days to get delivered. All in all satisf... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
United States
- mytrr@therealreal.com
- therealreal.com
3.9
Great
131K reviews
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Package delivered in timely manner but was opened
Package delivered in timely manner. Tote bag was as described. Tracking was good.
Package box arrived torn open. Tote bag was not damaged but it had obviously been tampered with. I would like to order jewelry but the delivery condition makes me very hesitant.
23 July 2026
Poor packaging
I paid extra 10 dollar to get for a gift box they came without the boxes
22 July 2026
Purchased a skirt that according to the…
Purchased a skirt that according to the website was in the size xl , but the skirt I got was in the size xs was deeply disappointed when I found out they will not give me a full refund when they clearly made the mistake.
23 July 2026
Great selection and a good choice of…
Great selection and a good choice of pricing. Fast delivery.
23 July 2026
All Good
I’ve made several purchases from this site, and have had only good experiences. The merchandise is top-notch, as described, with no delays in shipping. If I had any money left, I’d visit them more. 🙃
17 July 2026
The pair of shoes I ordered said…
The pair of shoes I ordered said excellent but they were missing a stud. I never scrolled to the 3 rd picture because I wouldn’t assume something rated excellent would be so damage.
23 July 2026
Just received my LV Damier Azur…
Just received my LV Damier Azur Galleria bag rated as excellent condition with no signs of wear. Wrong! Outside canvas has scuff marks and a small black mark/stain. The upper inside lining is dirty with some stains and looks like water marks. The leather patina shows a lot of darkening around handle rings and piping. The odor smells like it came from a smoker which contradicts the review. I am sick over this non refundable purchase of over $1500. I hope my disappointment doesn’t increase when I receive the wallet that I also purchased. Their rating system is VERY misleading! I feel that I was ripped off.
30 July 2026
Unprompted review
The handbag Gods shined down on me with this purchase!~
The bag I ordered arrived sooner than I expected and in better condition that it was listed for. I love the bag and received a great deal on it!!
11 July 2026
Happy costumer
I lost my glasses which I paid around $400, I ordered another pair of them from the real real for fraction of the price, they like brand new, in better condition than my old ones, thank you
23 July 2026
Great discount
Great discount, fast shipping and very sweet to wrap in a RR garment bag- LOVE!
23 July 2026
Say items are not authentic then keep…
Say items are not authentic then keep them. Then I bought item from site and it did not fit and I tried to sell and they said not authentic.
23 July 2026
A.couple of my items which are not…
A.couple of my items which are not returnable we're not quite as pictured/described. On the other hand, a couple items were great
23 July 2026
The advisor was kind
The advisor was kind, thoughtful and attentive to my concerns and needs with my consignment. I highly recommend this agent again.
22 July 2026
Fendi Jacket 100/10
My Fendi jacket is absolutely in pristine condition and I love it! It was sold out in my size on the fendi website and found it on the real real!
23 July 2026
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