The Pillow Home Reviews 

4,711
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 4,205 reviews, reviewers had a great experience with this company. Customers found the ordering process incredibly easy and streamlined. Many appreciated the user-friendly website, noting its clear navigation and informative product descriptions that helped them make informed choices. The overall shopping experience was frequently described as quick and efficient. However, some customers were dissatisfied with product quality, noting items did not match descriptions or appeared cheap, and some found them uncomfortable or ineffective. Some people also experienced delivery issues, including delays, incorrect addresses, non-delivery, or packages stuck in customs or reported stolen.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing excitement and anticipation for... See more

Order

Consumers generally find the ordering process to be positive, highlighting its ease and straightforwardness,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the ease of navigation and... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use, with many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting smooth and on-time... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping process was relatively easy. However, it was not obvious that the pillow I was interested in came with a cover. I had to submit a question through the Contact Us to get the answer. The respon... See more

Rated 5 out of 5 stars

I really appreciated the follow-up text after I put something in my cart but did not purchase it yet. The team member gave me an extra 15% discount via text, which made the difference in my decision... See more

Rated 5 out of 5 stars

After my second episode of vertigo, I decided it was time to make some changes. I didn’t get checked after my first episode, but after the second one I saw an ENT doctor and also tried acupuncture... See more

Rated 5 out of 5 stars

Ordered one memory foam pillow from The Pillow Home after going back and forth on a few sites, and I’m glad I went with them. The website was easy to get around, which I appreciated. The product des... See more



Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(4,711)

4,301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam! I ordered two silk pillowcases only to be sent cheap satin ones instead. I wish I read the reviews first!!! Chinese scammers, not a legitimate company!

4 August 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

Rated 5 out of 5 stars

Well,Choice magazine gave a poor…

Well,Choice magazine gave a poor review on another similar product, called Derila.
Refunds and other logistical nightmares were apparent. Their butterfly pillow apparently comes from Lithuania and getting it back within 14 days was a problem, if not satisfied.
So my husband had sleep apnoea. This product may reduce the snoring. We can try it and hopefully it’s cheaper than buying the apparatus for sleep apnoea

4 August 2026
Unprompted review
Rated 5 out of 5 stars

All good so far

Placing order was simple and I was offered a discount on my next order because of delayed delivery time which was very welcome.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

The website is easy to use on mobile. The pillow is well reviewed so I'm excited to use it. The delivery updates are consistent but not annoying.

3 August 2026
Unprompted review
Rated 4 out of 5 stars

My only consternation was at checkout…

My only consternation was at checkout when, after ordering two pillows, I was offered one at half of the price. Would that offer been made if I had purchased only one pillow?

Otherwise, all was simple with the ordering, confirmation and welcome.

2 August 2026
Unprompted review
Rated 2 out of 5 stars

They are deceptive with the return…

They are deceptive with the return policy. They do not state clearly they are in China and the only way to get a refund is to send back in original packaging at customers expense. It would have been close to 200.00 to sent a 127.00 pillow top back. I did recieve the item and they do respond with customer service. I would never buy from them again.

3 August 2026
Unprompted review
The Pillow Home logo

Reply from The Pillow Home

Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.

We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.

Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.

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