Shopping process was relatively easy. However, it was not obvious that the pillow I was interested in came with a cover. I had to submit a question through the Contact Us to get the answer. The respon... See more
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Replied to 98% of negative reviews
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Scam
Scam! I ordered two silk pillowcases only to be sent cheap satin ones instead. I wish I read the reviews first!!! Chinese scammers, not a legitimate company!

Reply from The Pillow Home
Easy purchase looking forward to…
Easy purchase looking forward to receiving my new pillow and waking up without a stiff neck
Well,Choice magazine gave a poor…
Well,Choice magazine gave a poor review on another similar product, called Derila.
Refunds and other logistical nightmares were apparent. Their butterfly pillow apparently comes from Lithuania and getting it back within 14 days was a problem, if not satisfied.
So my husband had sleep apnoea. This product may reduce the snoring. We can try it and hopefully it’s cheaper than buying the apparatus for sleep apnoea
The information was clearly written.
The information was clearly written.
I understood the benefits of the mattress cover,
And look forwards to useing it
Easiest online shopping EVER!
Shopping online at the Pillow Home was extremely easy! I like easy! And I would recommend this site to all of my friends!!
All good so far
Placing order was simple and I was offered a discount on my next order because of delayed delivery time which was very welcome.
The website was easy to navigate and…
The website was easy to navigate and provided all of the needed information to make a choice! It did have similarities with other brands but it was on sale and offered free shipping, so easy choice.
My experience was great because the Web…
My experience was great because the Web site was easy to use and the information available on the product was excellent.
The company is doing everything for the consumer and not being dishonest.
Really easy to order
Really easy to order
But once shipped I still don't have an eta for when the order will arrive.
Up dates on delivery.
Great service!
The website is easy to use on mobile. The pillow is well reviewed so I'm excited to use it. The delivery updates are consistent but not annoying.
Delivery is taking to long.
My only consternation was at checkout…
My only consternation was at checkout when, after ordering two pillows, I was offered one at half of the price. Would that offer been made if I had purchased only one pillow?
Otherwise, all was simple with the ordering, confirmation and welcome.
They are deceptive with the return…
They are deceptive with the return policy. They do not state clearly they are in China and the only way to get a refund is to send back in original packaging at customers expense. It would have been close to 200.00 to sent a 127.00 pillow top back. I did recieve the item and they do respond with customer service. I would never buy from them again.

Reply from The Pillow Home
Purchase process was good
Purchase process was good. Shipping has been a concern still waiting for product a week later.
Mattress topper
I googled for information on the best mattress topper - you were first on the list - with a sale! Took a minute to place my order!
Easy to use website
Easy to use website. Quick and easy to purchase. What’s not to like?
Positive online ordering process
So far, so good. I had an easy online ordering experience. However, I haven't received my order, yet, so I can't review the actual product itself.
This review is on the order process
This review is on the order process. The whole experience was easy, product page was informative and clear, payment process was quick and hassle-free.
The free delivery service was a good bonus.
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