The Pillow Home Reviews 

I really appreciated the follow-up text after I put something in my cart but did not purchase it yet. The team member gave me an extra 15% discount via text, which made the difference in my decision to purchase. Very friendly without being pushy. Good experience -

I would not recommend buying from this company.

I first contacted The Pillow Home on 24 May 2026 to arrange a return. I was required to return the pillow to China at my own expense, which cost me £13 in postage.

I returned the item using Royal Mail International Tracked on 3 June 2026 and sent them the tracking details immediately.

On 10 July, they emailed me confirming that my account had been tagged for refund processing and that the refund would be processed shortly.

Since receiving that email, I have sent three follow-up emails asking for an update, but none of them have received a reply. I have also received no refund confirmation and no refund.

It has now been nearly two months since I returned the item, and I am still waiting for my money.

The lack of communication is extremely disappointing. Customers should not have to pay to return an item to China and then be ignored after being told their refund is being processed. This experience has made me question whether this company genuinely intends to honour its refund policy.

If my refund is eventually processed, I will happily update this review. Until then, I cannot recommend purchasing from The Pillow Home.

Ordering my Cozy Rest pillow was extremely easy and I was even able to utilize a discount code for additional savings. I can't wait to receive my pillow!

Easy to order, waiting to receive pillow and ease my neck pain.

Ordered one memory foam pillow from The Pillow Home after going back and forth on a few sites, and I’m glad I went with them.
The website was easy to get around, which I appreciated. The product descriptions actually told me what I needed to know instead of just fluff, so I could figure out the right firmness without guessing. Checkout took about two minutes.

Easy to find on Google
Brilliant reviews
Easy to navigate website
Hoping shipping is quick
Cant wait to try and get some relief of my aching shoulders and neck

So far so good. Pillows are on their way

I have just ordered my pillow and it was very easy to do.I have a trapped nerve so i am looking forward to finding out how the pillow will hep.

Really easy to use website ,great description of the pillow I chose with lots of detailed pictures

Everything went good so far.
I am looking forward to receive my order soon 🤗

The website is easy to navigate. Very easy to find everything you’re looking for well organized

Honestly, if I'd known my order was going to ship from China, I would not have made it but that would have been a mistake! It took two weeks but these pillows were worth the wait!

Great Website easy navigation.

I found the website to quite informative and easy to navigate. It compared other brands wich made it better to make the right decision

Ease of purchase and checkout.
I liked that a comment was left from a
buyer.
Looking forward to waking without neck
pain.

I really enjoyed how simple the website and ordering the products is and how they are so polite in the emails and the services are great! Im so excited for my cloudlift mattress topper!! Thank you!!

Delivery was delayed by a few days so I can't say the shopping experience was 5 stars level. Hopefully the product speaks for itself and then the delay becomes a minor issue! order placement was easy,payment was slick and I was kept informed about the delay and offered a discount, which was a nice touch.

Follow-up communications are excellent and timely.
Well done

easy to order, just hope the product lives up to expectations