Very good price on my first racket - Vatic Pro Prism Flash 16. And appreciated the prompt delivery. Only criticism is the large amount of non recyclable plastic packaging.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... See more
Company replied
I had been waiting since October for stock of Vatic's new paddles to come in from the US. Lloyd at The Pickleball Store kept me up to date and sent me an email last week to confirm stock was in. I for... See more
Company replied
The staff at the store were considerate in their response to my order! They got in touch to clarify to prevent delivery of something i didn’t need! They then fulfilled my order with a high level of ef... See more
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Company details
Written by the company
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
Contact info
Unit 130, PO30 1DF, Newport, United Kingdom
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
Excellent
646 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Pickleball Store
Thank you for taking the time to share this review. We're thrilled to hear you were happy with the quality and delivery time. Enjoy!
The Pickleball Store provides an excellent service.
The Pickleball Store provides excellent customer service. On the one occasion I asked for guidance, the response was immediate and very helpful. They offer a wide range of products, the online ordering is simple to use, and the products arrive quickly. I highly recommend the Pickleball store.
6 July 2026
Reply from The Pickleball Store
Wow, thank you so much for these kind words! We're delighted to hear that we were able to help you and that you were pleased with our customer service. It's also great to hear that you found the ordering process easy to use and the delivery was quick. Thanks so much for your recommendation, your support means a lot to our team!
Contacted them over an issue and they…
Contacted them over an issue and they reassured me that should the issue worsen they would assist me anyway they can. They also issued a partial refund off there own back as a gesture. Truly decent of them.
A pleasure to deal with and response was quick and thorough
29 June 2026
Reply from The Pickleball Store
Thank you so much for taking the time to leave us this great review! We're really pleased to hear that you had a positive experience and that we were able to provide reassurance and support. We always aim to respond as quickly as possible and look after our customers if any issues arise, so it's great to know this came across! Thank you again for your kind words and for choosing The Pickleball Store. We hope to help you again with any future Pickleball needs!
Excellent customer service and resolution
Great experience with the pickleball store. The packaging was excellent, and my order arrived much faster than I expected. I had a minor issue with my order, but Lloyd responded quickly and resolved it immediately. Excellent customer service, and very happy with how he dealt with the issue.
I will definitely be purchasing my future pickleball equipment from this store without any hesitation. Highly recommended!
24 June 2026
Reply from The Pickleball Store
Thank you so much for your lovely review! We’re really pleased to hear your order arrived quickly and that you were happy with the packaging. We’re so glad that we were able to get the issue resolved it resolved for you quickly. We really appreciate your kind words and recommendation, and we wish you many great games ahead!
Reply from The Pickleball Store
Thank you so much for taking the time to leave these lovely comments! We're delighted that we were able to advise you and that you were happy with the delivery times. Enjoy your new pickleball gear and we wish you many great games ahead!
Kitchen Blocker Glasses
Very quick delivery service and they are a good quality product. Feel safe when wearing them.
8 June 2026
Reply from The Pickleball Store
Thank you so much for this great review. We're so pleased that you are enjoying your Kitchen Blockers and were happy with the delivery times. Enjoy and we wish you many great games ahead!
Reply from The Pickleball Store
Thank you so much for taking the time to share this review. We're thrilled that you are happy with the quality and pricing and we hope you enjoy your new paddle!
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! We're delighted to hear that you were happy with the service you received and the delivery times! Your support means a lot to our team.
Reply from The Pickleball Store
Wow, thank you so much! Reviews like this mean a lot to our team.
Reply from The Pickleball Store
Thank you so much for taking the time to share this great review! We are delighted that you were happy with the service, selection and overall experience. Your support means a lot to us!
My order came very quickly quicker than…
My order came very quickly quicker than I expected
8 June 2026
Reply from The Pickleball Store
Thanks so much for this great comment! We're so pleased to hear that your order was delivered quickly. Enjoy, we wish you many great games ahead!
Reply from The Pickleball Store
Thanks so much for taking the time to leave this great review! We're thrilled to hear that your order arrived on time and you were pleased with the service you received. We look forward to helping you again with any future pickleball needs!
Only reason I didn't give 5 stars was…
Only reason I didn't give 5 stars was the delivery took longer that I anticipated.
8 June 2026
Reply from The Pickleball Store
Thank you so much for your review and feedback! We’re really sorry to hear your delivery took a little longer than expected. We always aim to dispatch orders as quickly as possible, but once parcels are with Royal Mail, delivery times can occasionally vary.
We really appreciate your support and hope you’re enjoying your new pickleball gear!
Reply from The Pickleball Store
Thanks so much for this review! We're so glad you were happy with the customer service you received. We wish you many great games ahead!
Great prices
1 June 2026
Reply from The Pickleball Store
Thanks so much for this great review! We're so pleased you were happy with the prices. We look forward to helping you again with any future pickleball needs!
It was excellent
It was excellent
Parcel was very well packaged
Sadly I did not get my 10 % discount
When i spoked to Lloyd
Please help out
Lynda Ray
07835057540
5 June 2026
Reply from The Pickleball Store
Thank you so much for your lovely 5-star review, we’re really pleased to hear your parcel arrived well packaged and you love your new paddle! We’ve emailed you directly r.e. the discount so please do keep an eye on your inbox! Thanks again for your support.
Reply from The Pickleball Store
Thank you so much for taking the time to share these comments! We really appreciate your support. Happy Pickling!
Terrible delivery experience and had to…
Terrible delivery experience and had to pay an excess shipping fee despite having already paid for delivery.
Lloyd at The Pickleball Store acted very quickly as described in his reply !
The products were very good once received.
2 June 2026
Reply from The Pickleball Store
Hi Graham,
Thank you for your feedback, and I’m very sorry to read your review regarding the disappointing delivery experience.
The excess shipping fee was completely unexpected on our side too, particularly as the shipping had already been processed at our end for your order. This appears to have been an additional charge applied by Royal Mail/Post Office during the delivery process, for which I can only apologise.
As soon as you made us aware of the issue, we refunded your full shipping fee and also provided additional support on your order as a gesture of goodwill. Please do contact me directly if you feel there is anything more we should be doing to support you here.
I’m pleased to hear that you were happy with the products once they arrived, but I do apologise again that the delivery process fell short on this occasion.
Kind regards,
Lloyd
The Pickleball Store
Reply from The Pickleball Store
Thanks so much for taking the time to leave this review, your support means a lot to our team!
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